I hope this is the right place to review. Had an MRI done at Fanny Allen. 730 pm night time appointment. The guys that did my imaging were amazing. They played Grateful Dead and Pink Floyd and more while I had it done. Last MRI didn’t have music and what difference it made. They made sure I was comfortable and got it done quick. Almost fell asleep. Thanks guys.

ER experience for pediatric broken arm was good - quick intake and pleasant medical professionals. Like most ER visits, I imagine, we would have loved to get discharged earlier but people were busy. Follow up care with pediatric orthopedist was also fine. Billing has been painful. No one was able to provide any information about the cost of different treatment options and told me at one point that people dont really ask for that kind of information. (They should-healthcare is the only industry I can think of where you are expected to receive a service without having ANY idea as to the cost - transparency should be a priority for consumers.) This made it difficult to make decisions and made us skeptical of the providers. We thought we squared away all bills and then were surprised with a new bill 10 months after service was originally provided. We paid promptly. One week later we received another copy of the same bill threatening to send us to collections but also noting that they bill is in the 0-30 day period. Medical care is already emotional and financially stressful...I wish the concept of people before profit didnt extend to the healthcare industry.

Always professional and proficient. I had a visit to oncology and an MRI. Hard to find parking in the underground parking lot but otherwise a smooth visit. Check in on each level and asked covid19 questions. Get a screened sticker with the date you must wear in the hospital the entire time as well as mandatory masks. No fee for parking with my handicapped placard.

This place absolutely saved my life during a heart attack. Everyone from doctors to nurses to staff were unbelievable!I would rate this hospital 10 out of10.(Which is the same rating my doctor gave my attack)

Very caring staff. The doctor and nurses are very good at explaining all procedure s that someone might be having. The attention to detail is immaculate, and they follow strict guidelines for safety and aseptic care.UVM MC is an exceptional Trauma One hospital. Kudos to everyone in all departments!!!

I went in for a surgery today, Laparoscopic Appendectomy. The nurse, Jess, was incredible. I dont do well with needles, and they had to insert the straw for the IV. She set it up flawlessly and was very helpful. The anesthesiologists were awesome. Cannot say much about the surgery part, missed it, unfortunately. But everyone was friendly and my outpatient process was quick and easy.10/10 would get appendicitis again to go again

Labor and Delivery/Mother and Baby sections:Went into labor on May 31, got to the hospital at about 6:30pm. Everyone that came into the room and tended to me, my baby, and my boyfriends needs were so incredibly nice!! They answered all my questions and they were all extremely patient!! I highly recommend them for a place to give birth! Especially if you go through Maitri!!

Extremely rude patient account representative named Lauren Skellie, works here. She is condescending and believes she is much more important than she actually is. I believe the glue from her craft making has gone to her head..

Our family is from out of state and have a very sick family member in this hospital who may not make it and the staff is extremely rude. They have absolutely no compassion for the family or friends that traveled hours to visit said family member. I have honestly never been to a medical staff who were so poorly mannered. I am disgusted.

Ive been here 6 weeks so far with some really bad brain abscesses, and more in my spine and ribcage, along with a bunch of different blood borne infections that were a result of one of the antibiotics throwing my immune system into the basement. Im out of the woods now, All my doctors, especially Gordon Powers III MD, have been amazing. Ive got about 3 weeks left before I can get out of here. The food on the menu is varied enough to where it takes about a month before you get bored of it, which is a huge compliment I think, and if youre gonna be here a long time they give you a pass that lets you order from any of the cafeterias that have the greasy cheeseburgers and things that arent on the traditional mediterranean healthy menu.Thanks for getting me better, guys.JWS

The worst trained staff ever!! They have no clue on what they are doing! They blame other departments instead taking ownership of their lack of knowledge! I left numerous messages for a triage nurse to call me after I ended up with internal bleeding after a treatment. I spoke to a staff in neurology and they assured me a triage nurse will call me. They never did and I ended up at my primary doctor. I am totally disgusted by this facility! I called 4 days ago (neurology) and asked a question, they had no clue to an answer and told me someone will call me back. They never did!!

Pathetic! Apparently staff is not updated on patient rights.. and same generic diagnosis so they can pass the buck. If I could rate negative stars, I would!

Great food; even better low prices. I got a wrap, side salad and a cookie for a little over $5.It’s in the lower level of the McClure wing of the hospital. It faces Colchester Ave.Worth trying to find, if you’re at the hospital. They have main dish offerings, wraps, pizzas and a salad bar. Their oatmeal raisin cookies are chewy and delicious.

Through numerous medical procedures and routine care the Medical Center staff - doctors, nurses, technicians - have always given me excellent care and have been kind and compassionate at all times. Scheduling is easy and wait times are seldom more than a few minutes.

Unbelievable. If I could rate this hospital a 0 I would. I’ve lived in Burlington and gone to UVM Medical Center for over 10 years now as an adult and have been frustrated the entire time, it’s a shame that there are so few options here for care.PRIMARY CARE: I’ve only see my actual primary care doctor like all of 2 times - every single other time it’s a trainee that then gets switched every 6 weeks or so so each time I go back I have a new person who has to re-learn my entire medical history… most every visit I’ve had has been a matter of getting me in and out as fast as possible instead of actually resolving my issues. Since each resident is getting switched out every 6 weeks they often prefer to just pass the buck to next resident instead of doing actual real work during your visit…SPECIALISTS - ENT, Optgamology & Gastro - all backed out by at least three months - it shouldn’t take three months to see a specialist as common as ENT - Ear Nose & Throat Doctor to get basic care… on top of that, if healthcare wasnt expensive enough, don’t forget to pay the $5-$10 for parking on your way out… Unbelievable, you’re going to send me a huge bill in a couple weeks AND make me pay the $5 to park at your facility? You shouldn’t be asking me to pay for parking when im literally going to be paying you hundreds if not thousands of dollars for careURGENT CARE: More like not so urgent care. Expect to wait between 2 & 4 hours before being seen here… it’s unbelievable an organization this size and stature is so bad at urgent care. Go to clear choice. Be done in an hour.OVERALL: it’s sad there are so few options here so we all put up with a lot from this bloated organization. It says a lot that they have 200 reviews and the average is only 3 stars…Go to Dartmouth. The drive is worth it. And that’s coming from a Burlington Resident.

Its a sad that we only have 1 option for emergency care service. Expensive but extremly slow, rude staffs and does not know how to traige clients. They are more focused on getting money than providing care. Healthcare is simply considered as business not a place for healing at this place. Awfull place.

UVMMC is an incredible facility. I had surgery at the hospital in November.I had excellent care. The Drs, Nurses, medical students, fellows, resident Dr.s, Technicians, anesthesia tech, were ALL incredibly professional, knowledgeable, courteous, THE RECOVERY, OR TEAM & surgical Floor Kudos for dealing with computer down, they functioned smoothly. THANK YOU TO ALL.

I want people to know that UVM Medical Center goes out of its way to care for its patients. I have never been treated with such respect, kindness and understanding. This team of professionals operates with such clarity that you will always understand everything about your condition, and all treatment options will be explained in depth. If I could give more than five stars, I would.

Food is great, Nursing staff is top notch, and the Sunrise over Mt.Mansfield never gets old!

The people in Financial Services are either way understaffed or just plain lazy. Since Ive tried to reach them 4 or 5 times by phone, I begin to think there is no one there between 8:30 and 4:00, their stated hours of service.And the bill they sent has different amounts due in 3 places. They expect me to pay a bill which has a floating total??Maybe those numbers are a way you can make patients default?I do hope not.

The woman at the front desk is incredibly RUDE. We were asked LAST MINUTE to bring my aunt some clean clothes before she is moved to a new facility TOMORROW. It turns out that she didnt have any clean clothes so we brought her dirty clothes to a laundromat. When we dropped the clothes off at the front desk, this unnamed person then attempted to shame us because the clothes were still a bit damp. Excuse me for sacrificing my evening to do a good deed for my family, especially on such short notice and after dark. How is it possible for a person like this to work in healthcare?

I went to the ER tonight with a bleeding gash on the bridge of my nose from a fall. All the Nurses, Doctors and staff were wonderful from the moment I walked in the door till a kind nurse pushed my wheelchair to my familys car waiting outside.. I had such great people to start with then about an hour in they changed shift and they were equally important in my care. We are very lucky to have such a wonderful hospital when we are at are most valuable time. Thanks to all the Staff for all they do.

I have been a patient at UVMMC on and off for many years in 2010 I was brought to the ER. During the treatment they found that I had cancer in early stages and I was able to have treatment which safed my lifeI have had positive experience with specialists and other medical staff. The doctors whom I have seen and their nursing assistants have had excellent bedside manner. Doctors took time to answer my questions in a way that I could easily understand.

Horrible place for treatment if your illness is serious. If you look up their mortality and misdiagnosis rate, you would be astonished that this hospital is allowed to remain open. Go to Dartmouth or Boston if you care about your health. And their Patient and Family Advocacy is completely a joke. Think of them as the HR of your company. Whose best interest do you think they behold? Avoid this place like a plague.

I only had a 20 minute wait because it was a Monday and the waiting room was packed

If I could give this facility a lower rating than I would. Their level of professionalism and knowledge base is lower than any medical institution I have encountered.Beginning as a child where I was forced to have a surgery after a doctor lied about my test results. The surgery confirmed the inappropriate behavior of the doctor.In addition they have had multiple botched surgeries for both my friends and family members. They have tried to force medications even after explaining medical allergies... this has happened time and time again over 20 years.Overall this hospital is shameful and should not be used as an educational facility for anyone with a goal of entering the medical field for anything other than personal financial gain.

Theyre certainly doing a good job with taking temperatures and keeping track! The nurses are overworked but its a good place overall.

Last week I was taken to the emergency room with severe pain in my foot. I want to say that there was one special nurse who was wonderful to me I can’t remember his name but he was originally from Atlanta. Just very thoughtful and attentive.

The health professionals are great, no complaints.However, the whole hospital is optimized for billing. Every time, Ive gone to the ER I have spent hours waiting for a few minutes of care. I went for chest pains and spent 6 hours. I may have had 10 minutes of actual care during that time. After being shuffled from room to room I asked if they forgot me. It was obvious that I had been lost in the shuffle.During that time several people came to see me. Every one asked me the same questions or did duplicate tests. Billing, billing, billing.Several people asked me registration questions which is just an excuse to verify your billing information. Why do I have to see 10 people asking me the same questions over and over? Billing.Why are there so many people in the hallways chatting or entering numbers into computers? Billing.Of course they always have the excuse that people with more urgent problems come before you. Sure, that happens sometimes but there is absolutely no thought for efficiency in the system and Im sure there is an army of people that are employed figuring out how to make the maximum amount of money from each visit.I dont think Fletcher Allen is a special case. However, they should be audited for optimizing services for billing instead of efficient health care.

Patient relations just called me and said maybe the ER isn’t the right place to go? Then where do you go for medical care? What a nightmare of an experience. Always have good care from doctors and nurses, no contract doctors and nurses, hire local people.

REGINA IN (ICU) IS The best.DAVID IN (ICU) IS A VERY COOL DUDE AND IS TRULY A GREAT GUY!All the help I got was great, but I don’t know what is wrong still with my lungs.And it sounds like BILLING is going to be a nightmare for me.Also thought the ketamine was going to stop my ability to breath. I could feel them prying my jaw open for the air tube. The fear of GOD just about messed me up.... All the time under I was trying to scream HELP ME PLEASE.I was out the nexts morning by 10am at least.

They have some absolute angels working here!

My wife is in this hospital today,and IvePersonally witness nurses be rude toward my wife totally unprovoked.Im not in here to fight with you Mam,after my wife asked when she might be able to see her doctor..My wife, paralyzed from the waist down was told by her Night nurse on Baird 6 No one (Meaning any of the Nurses including her apperantly) Wants to come in here..She was degraded for ringing her bell four times in two hours..told by another nursewere not here For your Beckon Call..Degraded to Tears..and then mocked for cryingTo my wife, Im sorry...WE WILL BE HIRING AN ATTORNEY..

This review is not for all departments at the hospital and not about all staff. It is about the care given to certain people that are on medicaid. My son and I were on Medicaid and both had moles removed. Mine on my front left thigh. The doctor that was to perform my removal came in and she was obviously skilled and had been doing this procedure for some time. Right before the procedure she left and a very young girl came in and did the procedure. During it she stopped suddenly looked at the nurse and said to me there will be a slight indent but don’t be alarmed it will go away. 4 years later it is still there. Looks horrible. I don’t wear shorts ever. My sons situation is worse as his mole was taken off his face. They said it would cause a small scare. He too had a very young person do the procedure. Not the doctor that was written down to do it. He has a huge deep scare right on his face. He is 19 years old and it has affected his self esteem a lot. I feel like we were both “practiced” on and subsequently left with huge scars for life. I feel especially bad for my son as he was supposto have another one removed (and not for vain reasons-mine was because of cancer and his are causing him to bleed when he shaves) but now we don’t dare as his face would be twice scared if the same thing happens to him. To me this is NOT ok. I am discusted we were treated this way.

I have nothing but good to say! I just had orthopedic surgery, and my experience was excellent. From the planning, to the day of. Dr. Lisle, Dr. Rowell, Anesthesiologist Angeli, RNs Mary-Kate and Joy, Nurse Leah (and couple others whos names I didnt catch as well) were attentive, kind, and thorough. Thank you all for the wonderful care!

Worst hospital, I have ever been too. Was recommended by my spine Doctor. I was Left in my room, un-ttendedfor 2.5 hours. Doctor blew me off. Didnt listen to my concerns, refused to order the CT and blood work I requested. Did an ultrasound and EKG instead, which cant diagnose your abdominal aorta correctly which was the original issue. In all took 8 hours from check in to check out. Had to ask three separate nurses for a drink. Did not address pain issue, blocked artery, or avascular necrosis in my femur, or suggest any other way to help. Diagnosis heart ishemic and instead of recommending Asprin, says I guess I could give you a Tylenol. Worst possible experience of my life, I will never waste my money there again!!!

I hate this hospital. Always have had no help and terrible, rude workers.

This center has gotten funding but it is still badly run. UVM bought the local hospital so they have full control. However, they dont offer good service. You need to go out of state for serious medical issues. Their nurses are nice but overworked and underpaid. The doctors are AWFUL.

I had great care Both Doctor and nurse There so busy God Bless K C Mun July 15

Just spoke w/ Stephanie at the lab what a pleasant personality. Quick response ,she offered solutions . Wonderful warm interaction!

Wonderful hospital with terrific caring and compassionate staff:)

Everyone on Baird 6 E was wonderful! Kind, professional, responsive. They made a hospital stay so much easier for my daughter. Many thanks!

If I could give no stars I would. I am contacting a lawyer tomorrow and filing a lawsuit against them. They do not care about anyone but money, their staff is highly unprofessional and I am done. I would rather die then ever step foot in that hospital ever again. Nurse Ashley and Rosemary On McClure 6 you should be ashamed of yourself. You are awful people. I will not stop till I expose you both and your both fired. This hospital needs to be shut down!!!

There are so many great people and caregivers at this hospital, but their care and dedication is diminished and negated by the bad people there and the administrations eagerness to covers for those bad people instead of addressing their behaviors. I had a nurse deny me care because she decided that she thought I couldnt pay for it. I had no outstanding debt to the hospital or history of delinquency, she simply appointed herself a freelance personal finance deputy and denied me a treatment I needed because she thought it was too expensive for me. This was after I had told her very clearly that I understood the cost and to go ahead with the scheduling while I took care of the financial piece. I had spoken to patient financial assistance and they had told me to go ahead with it because I was eligible for assistance. This nurse inserted herself between me and the care I needed based on her perceptions of my financial situation. I felt this was deeply inappropriate and patient financial services did, too. They told me to report her to the office of patient and family advocacy.This is where the funny part of the joke begins, the hilarious joke that is a whole department supposedly dedicated to advocating for patients but which actually just gaslights them, automatically goes with whatever version of the story they get from staff, and basically tries to make you feel crazy for trying to get the care you need delivered respectfully and appropriately. Its not advocacy, its damage control. The patient and family advocates exist to make you go away, not to help you.I was finally able to get the treatment I needed - the treatment my doctor ordered because my immune system is attacking my joins, glands, and liver - but only after weeks of full-on phone tag combat with multiple departments. So not only was my treatment delayed a month, the stress of this prolonged incident caused a flare up of my autoimmune disorder. Too bad I have no other choice unless I want to drive all the way down to Dartmouth.

Unhelpful, disrespectful staff--Multiple people I have spoken with have been unsympathetic with trying to receive test results that I have been waiting on for weeks. I have only been met with resistance and nastiness in my pleas for my pain and symptom relief. I am so sad. And hurting.

Its seems like they simply dont give a damn about patients waiting for hours and hours. Bedside manner is foreign. They would do much better to hire a staff that showed up to work...to work...instead of gossip and talk about their personal life while patients wait for them to actually do their job. I would suggest they leave home life at home and participate in work at work. Unacceptable really!? You will pay hundreds of dollars PER hour just to wait for them to decide to go to work when theyre already on the clock!

After a recent stay here I can say with confidence that the hospital cares more about the new Miller building than fixing the floor I was on. Or any floor really. Common issues that are easy to fix. Cabinets almost falling off the hinges, common areas dirty with food left on the floor for days. Its almost humorous when you start a bet with another patient on how long the trail mix on the floor will stay there. The answer? Three days. Its not expensive to buy a new coat of paint. The shower head in my bathroom didnt even spray water on me, it just sprayed in the widest circle Id ever seen. My sink ran for all of ten seconds before just randomly shutting off. The staff all complained about how neglected their floor was. It was a sad experience. No one cares about a new building. Take care of the existing ones first. A lot of people are noticing and talking about it in the hospital and now that Im finally home and talked about what I saw, others said they saw the same issues. I genuinely feel like the only way the hospital will actually tend to these issues is if they had more competition in the area. Until then we can marvel in the beauty of the Miller building and literally watch the Baird/McClure building decay in front of the public eye over time.

The pharmacy at the hospital is a joke, The one run in I had was about not getting the drugs on time and I had had to tell them what I thought about the pharmacy , well the new pharmacy manager came out and told me that people were getting upset and that I should SHUTUP and that if I didn’t like it to leave, ,.that was a year+ ago, ask Julie about this. Just on The 15th of July the pharmacy manager call me again becausekKate, tried to help me call the Doc, and I jumped the gun she got upset and talk to the same manager about me and he called me back and told me again about the same thing, he said it was his way or the highway so get it right, l did nothing wrong, I feel harassed by him, And I told him so and he kept it up’ so after that I looked up ACLU I’ve not called them as of yet, I will leave this up to you as to what is to be done, there are other things that have happened also , but this is the first thing.

The best nurses we have ever experienced. Doctor Keating quickly diagnosed an extremely rare disease and started treatments immediately. The Miller building is state of the art.

I left my wallet outside on a picnic table, with a crisp $100 bill in it. An employee returned it to security who contacted me. Picked it up from information desk with the $ untouched. I hope those honest folks know how much I appreciate it - you saved me from an incredible headache

Never had a great time at a hospital, prob never will and I do understand these persons have established a grand carrier for themselves but when u come in wipe your feet and brush the heinous chip off your shoulder. I understand a certain type of person would be great in surgical service but not these ones. I wanted to go around asking if mommy was close by, brats with unbearable ids and egos that would give the great orange man himself a run for his money......worse and worse everytime

First off, I have a seizure disorder that often requires visits to the emergency department. Secondly, I am an Opioid addict in recovery. There is a lot of media coverage here in Vermont regarding the seeming epidemic of Opioid usage and the news is constantly covering the fact that discrimination against addicts must stop.Vermont has one of, if not the highest per capita rate of Opioid addiction/dependence in the country. This is part of what makes it sad that discrimination against addicts is in full-force and your treatment can range from sub-par to less-than-human.Ive been refused medication for my disorder on several occasions due to the fact that my issue was probably drug-related. As someone who has been sober for a fair amount of time, this treatment can be quite hurtful and harmful. Treating an addict as less than another human is not the way to end the Opioid Epidemic.Just like how the civil rights act ended racism, I get so tired of these people coming on the news and discussing how great they are for the humanity they extend their patients. Im sure it helps spur donations and get them funding for their sweet new addition, but that doesnt make it true.3 stars, but 5 stars for the amazing Nurses and awesome Doctors who have treated me so well when I have been unwell. Its really refreshing to have a doctor tell you himself that he believes in you when most not only dont, but treat youre already dead and hence not worth their time, energy or MONEY.

Cool hospital. Falsely imprisoned my wife in a maternity ward for three days while giving me incorrect times when she would be released every four hours. They aggravated her so badly that she ended up in a psychiatric ward. Then they rewrote her entire medical chart. I guess this is how they set people up so they can give all their inbred families more kids.

Last week I was there for my boyfriend that had brain surgery I spent 9 days there in that time he wasn’t do so well then another draining from his brain Was turn around for him... he Was sedated quite a bit of the time. So that gave me a lot time to walk the hospital I couldn’t sleep much so I where to go on my adventures around the hospital. He was on the fourth floor third floor and the six floor on the McClure wing ... from the nurses to the sitters and the doctors did whatever they needed to do to make him comfortable and better and to help me out as much as they could I live five hours away so they let me shower there I was able to stay with him overnight there thank you and I appreciate all the kindness and help it was given thank you. Plus The all the staff at the harvest cafe i’m pretty sure they got sick of seeing me every day at all times of the day I would definitely advise someone to go there if they need to be in that sort of need thank you .... oh yeah and the sunrises and sunsets are beautiful there..... cathy h..

This place is run by the lowest of the low. Now theyve got a federal lawsuit on their hands that will cost them millions.A million here, a million there, pretty soon youre talking real money!

I paid a bill I had with them, and then they for whatever reason sent it to collections with absolutely no notice to me, which Im pretty sure is highly illegal. Again, I have records and confirmation that this bill was paid, and they still sent it to collections. 0 stars for customer service or patient care, pretty surprised they havent been sued for bs like this yet.

While I was a patient at University of Vermont Medical center the nursing staff was amazing with me, I am definitely pleased with them and the hospital, I appreciate everything they have done to help me recover from a major surgery I recently had.

I was very pleased with my treatment at fletcher Allen. I was treated with dignity and respect but all of the staff. They sat down with me one on one and explained my care and I did not feel rushed or that they weren’t paying attention. I will always request treatment there and suggest them to others!

This hospital needs to be destroyed and the doctors need their licenses revoked.

Every interaction Ive had with the hospital and the staff has been excellent. Im especially grateful to the people in the Financial Services office. Theyve been kind and empathic in understanding my situation and finding ways to help me keep my account paid. A+ to them!

I find it quite disturbing that in the surgical waiting area, while awaiting on a family member to have a surgical procedure done, they didnt provide coffee or anything for the families waiting on a loved one.Frankly, its pathetic, for the amount of money that is charged for ANY procedure, that at the VERY least, coffee and a small snack should be provided.Maybe one day theyll realize how important that would be. Make folks feel that they matter in some fashion, other than draining their wallets or bank accounts.Joanna Rathbone

My girlfriend went to get an x-ray taken and after checking in she had to wait 45 min without anyone checking in on her. There was not any other patients waiting and the front desk receiver left. She had to hunt someone down in a hospital gown until finally someone helped. Unprofessional and very frustrating.

The most unpleasant and unprofessional hospital Ive had the misfortune of being held at. Arrogant doctors insult your already established care facilities that try really hard to get you to switlch over to theirs and call you stupid when you do not. The doctors also want nothing out of you when your own experience with your own health becomes relevant. No no youre way is wrong do it our way. Frankly the only reason any one goes here is because there are no other medical facilities of this size in Burlington.

Last week l underwent a complete hip surgery at the University of Vermont Medical Center. Everything about the experience was stellar !The various staff members of all levels : Dr. Campbell and his team, the nursing staff , the physical therapy team, the cleaning staff and the food department were kind, competent, exceedingly thorough and professional . There was a definite sense of a consistency amongst the staff giving the message that myself (and all of us as patients ) were in good hands.Pain management rational and decisions were shared with the patient and the experience of undergoing major surgery was more manageable and less traumatic due to the wonderful competence and compassion of the nursing staff and the physical therapist assigned to me.When l realized that going home was not a good option for me and that l needed to go to rehab - this change of plans midstream was handled graciously and seamlessly by the office staff.Would it help to know that the food offered on the menus was comparable to a five-star restaurant?! It sounded like it would be delicious and l was not disappointed - it was !The physical plant of the hospital was kept meticulously clean , which added to the overall experience of being in a hospital where pride was taken its being sanitary.Physical therapy was amazing. I really could not have asked for more compassionate and expert care from my physical therapist.The University of Vermont Medical Center has top rating in my book. I have experienced emergency room visits there as well as now this major hip surgery -and l cannot say enough excellent things about this fine hospital.

What a Great Hospital! My Son had gastric surgery yesterday. The Doctors, the staff caring for him were all amazing, kind, very informative and attentive to his needs. What a great team, special shout out to his PACU nurse and the Baird 6 nurses!!! Thank you!

My friend was in M610 from 2/19>21 with a concussion. I personally have been in other hospitals and have never seen such great teamwork, positive attitudes and overall positive patient interaction. Within minutes of my arrival I was given an incremental chair to sit in and it was done with a smile. My friend indicated that everyone at all levels of interaction was great. My congratulations to a well run organization. Everyone should be proud to work their.

They always take great care of my mother-in-law and security are very friendly and helpful

I have been attending the medical center for many years. Personnel are highly competent and professional. Physicians and surgeons are excellent.I would recommend the medical center to anyone who is seeking extraordinary care.

My sister entered the medical ICU in critical condition and in a coma with a number of complicating medical factors. The ICU doctors, nurses, and staff were terrific in keeping us informed as to her progress that, frankly, looked poor at first. But they persisted, and she improved gradually to the point that she was moved to Medical Baird 4. Again, the doctors, nurses, and staff were absolutely fabulous in working with my sister and her family. The quality of medical care is outstanding, and the compassion and empathy are exemplary. My sister is now in a sub-acute care facility for the last stages of her recovery. Because of Fletcher Allen, my sister has a new shot at life, and we have our sister for years to come.

The case workers here are nothing but liars. They will look you in the eye day after day and promise to help you when you are ready to leave the hospital, but are nowhere to be found or have the decency to even return phone calls when the hospital is ready to release a homeless patient back onto the streets. Shame on you! I will be filing a formal complaint. These people are cowards that arent capable of doing their jobs properly.

I showed up at their door and asked for help. They toke me on and provide me with best care. I would rate all team members 100 Break down every one I came in contact with smiled made sure I received what I needed and timely.The team of Drs and nurses that performed ECT were at all times fun,careful always included you in your care.

0 stars should be option. They deserve negative 50 stars. No help no confirmations, appointments rescheduled without informing patient. Another month waiting for important surgery. Shame on this hospital and those who run it. Guess Im going to Canada to get quality healthcare

First I will say that the staff in the NICU are angels walking this earth. Thats not what this review is about though. Its the rest of your staff that Im writing about.The morning that my 36 hour old daughter passed away in my arms, my family and I were ushered into a room to await a social worker. It was early on a Sunday and after he did the minimum amount required to help us, he said Anything else? No? Good. I dont want to be here today.Yes, well, I too wanted to be anywhere else as well, jerk. That was pretty much the most insensitive thing anyone has ever told me in my life.Then, over the weeks and months that followed, the bills started and your billing department started hounding me. The HR manager at my employers at the time told me that he would be happy to act as a proxy for me in dealing with these bills so I wouldnt have to think about it so much. The billing department said they wouldnt talk to him and would only talk to me. Even after I filed notarized paperwork giving him permission to operate on my behalf. These horrible people continued to call me day and night and often I was accused of missing payments when I hadnt.This was over a decade ago but Ive never forgotten how horrible these employees of your hospital made me feel. I would never return to this hospital for any reason and Ive told many many people about these incidents.Congrats, UVM, for making the darkest period of my life even worse with your careless, heartless employees.

They are extremely busy ,

My son was transported here from our local hospital. They were pretty sure he had achalasia, but they couldnt fix it. We have been on McClure 6th floor for almost 2 weeks and the Doctors and Nursing staff have been incredible. Thank you to everyone that has worked a shift with my son, Brian. We appreciate the excellent care he has received.

The people here have usually been good to me, barring the awful gastroenterology interns I had to deal with. Ive equally run into both friendly, sympathetic providers as well as pretentious, snobby (and clearly student) providers.I am not here to play who is smarter or be looked down upon. After all, Im not the one thats going to be paying medical school loans off until Im in my 50s and practicing one of the most stressful, burn-out inducing careers that exists in the modern world.I am here to get help, to heal, and get better. If you are staff here and arent about that, you need to consider a career change. If you are a patient here, do not back down if someone tries to discredit you or treat your concerns as an afterthought.

Excellent staff , friendly and very helpful took us in right away

Ive been to multiple departments for multiple reasons as a teen and young adult. Now that I have the freedom (and perspective) to make my own choices, let me just say, I WILL NEVER GO BACK! This hospital is an absolutely repulsive, pathetic disgrace to the term.Staff has been sexist, bullying, arrogant, condescending, careless, apathetic, and TOTALLY incompetent, across ALL departments, EVERY time Ive had to go. This is not an isolated incident were talking about here. This is NORMAL for that godforsaken place.They even mixed up my paperwork with someone else--and, yes, it contained ever personal bit of info. you can think of, and more, and as a result, they performed the wrong tests on me. (Had I been older & wiser, I wouldve taken some action against them.)Do yourself a favor, and go elsewhere, if you can!!(Ps--To the rep. whos trying to do damage control on here: Just give up, kid. Its OVER. Lol)

Done two visits with University of Vermont Medical center. Really professional people took care of the problem and really charismatic and cheerful people. 😇

Every time Ive gone, Ive had efficient, thorough and fast care. I highly recommend them. Go early if able.

I had an amazing experience with Dr. Eike Blohm and staff, although my situation was awful. They were all super supportive, gentle and informative. I left feeling like a real person and not just another ER patient. The wait was 3 hours but they were very busy that night and the quality of care I received was way beyond my expectations and worth the wait. As an out of towner- I was beyond thankful for Dr. Eike Blohm and his staff.

Great GI team and nurses. Good experience

If headed for the ER, youre better off going to the morgue! The ER at UVM Medical Ctr. is so understaffed that instead of calling an ambulance, you should just stay home or hope you can make it to Northwestern Medical in St. Albans. My family, on multiple occasions, had to wait hours, thats right, HOURS at this ER!In my book, if you have to wait more than 10 minutes in any hospital ER, youve waited 5 minutes too long. For the hundreds and thousands of dollars they charge in your bill(whether you survive or not), they should have no problems or excuses why they cant afford to get more help around the clock in this department.I dont know, maybe a veterinarian hospital would be able to get you in sooner.UVM Medical Ctr. along with UVM College of Medicine is supposedly claimed to be one of the best schools/hospitals in the nation. I find that to be greatly falsified information. All the students go to school here in Vermont but leave once they get their degree.If they didnt, maybe there would be a fully staffed EMERGENCY Room.

Parent having procedure done told by staff to leave or sit in car in garage only to get heat stroke

My wife delivered our son in October 2015 and we could not have had a better experience at UVM Medical Center. The nurses in both Labor/Delivery and the Mother Baby unit were wonderful. Though my wife was a bit busy to enjoy the views, the location of the Labor and Delivery rooms is pretty inspiring. Newly opened Mother Baby unit was a great place to get to know our little one and for my wife to start her recovery. Again, cannot say enough about the birth experience at UVM Med Ctr.

The staff of UVMMC are great, in my experience. I have worked with many folks who have received help through the Health Assistance Program. I refer people to this program on a weekly basis, and it never lets them down. The Frymoyer Center has also been a huge benefit to the community. Thank you for working so hard to heal our community.

One of the best hospital I have ever seen. My Son was admited there for a surgery and Dr. Silverman, Damon and the Hospital staff did such an amazing job. I am highly thankful, we are thankful. Thank you for caring 💓

What a joke, waited hours. Have had to go to urgent care and the emergency department 5 times to get rid of abscess that they didn’t catch the first four visits. Very uncomfortable and frustrated at lack of thoroughness.

Less than useful staff. Snarky and unforgiving financial services people. No follow through on my account about payment saying there was zero communication about me paying which is a straight up lie and saying I didnt make payments towards my physicians billing which is how they decided to apply my payment, not mine nor did they even bring it up. Zero transparency that there was even any difference when I was making payments, which I was even when I couldnt afford it. Still got sent to collections. Thanks a lot! No wonder I never hear anything good about this place.

The friendliest staff here, the whole team of doctors working to get me on the best possible track of medicine... I am going home cofident that they fixed my ailment. The nursing staff, especially Samira, was especially nice and easy to talk to! The food is good... only complaint is not single rooms, but for the needs of many, it is a luxury I didnt mind losing, considering if there were not 2 to a room on half the floors, just that many people would be suffering still... nice cafe and courtyard, with beautiful bronze sculptures and large rock maple tress and benches.., very nice... this is the only hospital I will go to in VT as I live 50 miles away and have options for 2 that are closer but much prefer UVM MEDICAL CENTER. Thanks for the help!

Recently had an ultrasound done up there due to multiple miscarriages and having to see a high risk ob. I was never given any of my images nor did the dr even do anything but look at the baby measurements and leave the room. Thankful my baby measures well but It took 5 phone calls before I even got anything sent to me which were the worst ultrasound images nothing I can even share with family or friends. Unfortunately this is probably the last ultrasound I will have done during this pregnancy as I am over 20 weeks and baby seemed fine.

Really great food - impressively so - and at an unbelievable price. A large (meal-size) salad and a burger with grilled mushrooms and other toppings come out to around $5.

Worst Hospital in the wold. MOTHERS BEWARE! If you should be so lucky as to read this before delivering. Please for the love of all thats good & holy-head my words! Dont allow this place to bully you into saying you have to deliver here, as i did. They administered me a medication im highly (deathly) allergic to derived from Shell-fish. After I was discharged! When they found out my attorney is David Sleigh. They called the DCF. After passing multiple drug screens, UVM had my Daughter taken away. After my stay December 3rd where this happened. I also have on video one of their nurses Anna lease Farnsworth. The nurse who administered the drug that almost killed me, assaulting me.

Recently was transferred here by ambulance from my locks hospital due to high fever after a dangerous fall. Injured my back and spine significantly. Was admitted for 10 days on Baird 4. My nurses/LNA’s and DR’s were amazing! Dr Jindel you rock! Wished I could have you continue my care. Hannah, April, Oliver, Nick...you all went above and beyond the call of duty. My care here was amazing. Until the social worker Naomi London came into the picture. She is a social worker and I tell you what, her bedside manners, deamor, even the lack of caring was beyond unprofessional. On all theee occasions this woman came into my room, she was not only disrespectful to me but my husband, daughter, parents and even my coworkers and friends. She rushed me out of that hospital way before I was ready. And now, I have a more dangerous injury because of her. I am needing back surgery and know I have to have it here and will need to stay here again. This woman is not welcomed back in my room, and truth be told, owes not only my family, by me an apology. Her credentials should be re-elvaluated and her position should be looked into.

“Department of infectious Disease”Disgusting. What a horrible name of a Clinic that serves people living with HIV. One would expect in the year 2019 there would be less shaming for people living with HIV. Apparently, in Vermont, for the “surveilled” population of seropositive people, this is not the case. Amazing!

Rude nurses, and psychopathic doctors. Don’t be shocked if you end up with a $260,000 surprise bill after a one week visit.

Bureaucracy is the death of all sound work.- Albert EinsteinThe very first requirement in a Hospital is it should do the sick no harm. - Florence Nightingale, Mother of NursingMake a habit of two things, to help; or at the very least do no harm.- Hippocrates, Father of MedicineThe individual is never in a position to fight against the power of big business, because the question involved is not who is right, if reasons exist to do wrong, the question involved is only that of who has greater power. If the good people had power, they would listen and resolve the problem with honesty and justice, but evil people in power will never address the argument to prevent an quarrel from arising. - Adolf HitlerI wouldnt recommend treatment from UVM Medical Center to my worst enemy. This corporation produces within it, terribly immoral nurses and physicians, and treatments that in a home would be considered domestic abuse, assault, and torture. This place deserves to be bulldozed to the ground and Vermont will be a better place without it.

Our first son was born here in August 2011 and we couldnt have been happier with the experience. The birthing center was incredible and the doctors and nurses were all very kind. Great good too.

Terrible ER service. Im a Harvard trained physician, now practicing in Texas. We traveled to the Burlington area for a fall vacation. My son became ill. Went to UVM emergency room for evaluation. Triage was OK. We waited for over 3 hrs without so much as a nurse, PA, or doctor seeing us. When we asked a nurse, she gave us a terrible attitude with no reassurance. Absolutely terrible. This kind of care would never fly back at the Brigham. Too bad for the people of Burlington. I dont think they have many options.

The most effective way to steal is through legal means