Doctor is great, staff insured I WILL NOT return. The young lady who helped with the glasses part of the office has ZERO people skills.

Absolutely floored by at the complete lack of respect for a long term patient that I experienced today! The rude and arrogant attitudes of this doctor and his staff are unbelievable. We have been going to this doctor for approximately 5 years. As a professional myself, I could not imagine treating one of my clients with such disrespect. I dont know how this office stays in business. By the reviews I am not the only one that has had a similar experience. The front desk person has a horrible attitude. She is rude and has absolutely zero customer service skills. This has always been the case, but has been tolerable because the doctor is knowledgeable. Unfortunately today I learned that it is condoned by the doctor himself. We arrived to our appointment on time with no other patient in the office or car in the parking lot. I was not allowed to go back with my 15 year old son, like I have been in the past. When I requested to go back with him I was told NO. When asked why I was told not today and given no reason by the office personal. I stated that if I need to find another doctor then I will due to her rudeness. She stated that she would go get the doctor. On her way to get him she noticed my 8 year old had brought in a securely closed water container. She demanded that remove the container completely out of the office while she go get the doctor. I explained that it was closed and that she was 8 and she was not drinking it. We would keep it unopened. There were no posted signs any where in the office or on the door entering the facility. As I was walking out the door to take the water to my car, the doctor comes out with my son. I tell him how rude his staff is being and that we have been coming there for years and I am confused. I asked why I can not come with my son to the exam like in years past and that he was minor. I was fully expecting the reason to be Covid related. The doctor told me due to age and time he wasnt allowing it today. I stated that he was 15 and not an adult. The doctor told me that legally he could refuse to allow me back in the exam and that I was not complying with his rules. He then stated that my son was supposed to be in his chair at 2:20 and he did not sit down until 2:27. We were considered 7 mins late at that point. Our appointment was at 2:20. I was not notified that my child was supposed to be in his chair at 2:20 or I would be refused access to his exam as punishment. I told the doctor at this time I would just find another doctor. Not phased by the loss of a long time patient he states for me to go ahead and to have fun. Clearly by the completely empty office and parking lot this doctor has enough patients and does not need our business. I highly recommend that if you are looking for an eye doctor you find some where else. I have never been treated so poorly by any business or medical office. We drove to Seabert Eye Care in Burleson and explained our horrible experience and got an appointment the next day. He isn’t the only eye doctor in town, but he is the most arrogant!

Always a pleasure. I have been seeing this doctor for 20 years and he has been amazing every single time. A few years ago I had some eye issues that had me truly worried and he put me at ease. Im never rushed out of the chair if I have questions or concerns. Ive had other eye doctors and never had the care that I get here.

I just left the office and it is unfortunate that I am giving them a 1 star because I actually like the doctor, but how some of the staff treats people is not okay. We arrived on time for my son’s appointment with a 2 year old and baby in tow. The little ones started getting restless so I pull out a clean snack. I was asked to put the snack away and did without an argument. Later during the appointment my baby started screaming crying because it was time for her to have a bottle. Whenever I went to make it I was approached and told very sternly “we are NOT allowed to have food or drinks in our office.”She is a baby and doesn’t understand waiting to eat. I understand food and drink rules, but babies don’t understand that you have to wait 30 more minutes to eat. The entire office had to listen to her cry for the rest of our appointment.Whenever I spoke with the office manager I was told rules are rules and she can’t change them, but it has never been an issue before. I have a hard time believing it has never been an issue since he has been a doctor for 15 years in Texas.

Great Doctor very rude front desk. Not helpful at all when asking for help with trying to find out whom insurance carrier I had! Thanks won’t be bringing my daughter back!

I am very unhappy , with a recent visit .My wife had came to see about glasses.We had started using this company and were very happy with them. My wife was asked to come 10 minutes early to the location.She is always on time , but today they were doing road construction and she was unable to come 10 minutes early. She did make it right on time , though . She explained to the customer service what had happened and they refused to see her .She was furious , because there was only one other person waiting there . She told them , she was sad because now she was going to have to find a new doctor to go to due to their attitude .They didn’t care , and let her walk away as a customer that was happy with them , but now will never use them again and will be telling others how she was treated !So , don’t waste your time or your money here !Their loss !!!!

Dr Bresnahan is an awesome optometrist! He is very warm and friendly, took time to listen to my concerns, and explained everything throughly. He is very knowledgeable and personable, and really cares about his patients. The office staff was super nice and helpful. I had a wonderful visit, and will definitely be recommending Burleson Eye Care to all of friends and family!

Awesome eye Doctor, horrible customer service. My daughter has a 2 week old baby and was 4 mins late and they made her reschedule. Typically not a big deal but she lives out of state and made a special trip in to get glasses on my insurance. Ill be moving our whole family now.

Great Dr. He was fantastic and Im sad Im not going to be able to see him because of the rude front staff. Wouldnt let me wait and speak to the Dr I wish I could He is very good and very nice its sad!!!!!!!!

Great communication, Dr. Was very friendly, and very knowledgeable. Super nice staff. I wasnt excited to go due to all the reviews, but it was definitely worth it.

Terrible!!! I have never been treated like that at any doctors office in my life. I came in 10 mins early like they said to do and even got a call a day before telling me to be there at a certain time but when i got there even earlier than when they said to be there they said i was late and they couldnt see me I was so confused because ii even played the msg for them and still said that i needed to be 10 mins beffore that. Guess they were ready to go home for the day

I guess my family isn’t good enough to do business with them

The staff is always friendly and helpful, and Dr. Bresnahan always listens to my concerns! Been going here since forever, and they have been so accommodating while I was in college :)

My family and I have been going to Burleson Eyecare for our vison care needs for a long time.Easy to make our appt every time,both the doctor and staff are always welcoming, courteous, professional,and communicate with us well and in timely manner, and the facility is very clean and comfortable.If we have to wait to be seen, the wait time is always reasonable.I personally recommend Burleson Eyecare to my friends and family without any question.

The BEST Optometrist Ive ever been to and Ive had quite a few!Hes especially good at getting my prescription right the first time. Hes also quite personable and really seems to care about his patients.

Poorly ran business. Very quick to ban patient and/or families. Much better choices in Burleson.

I would not recommend this place to anyone! The communication here is so poor. I scheduled a new patient appointment and could not make it due to work related issues (I work for a cancer center). I called them a couple of hours in advance and Cynthia informed me she would talk to the doctor in regard to me rescheduling and would call me back well she never called me back. I called to check on the status and she informed me the doctor would not see me at all. The only reason I found out is because I reached out to the office. I would not recommend this place to anyone. They are not considerate even when others are!

There clearly lacks basic communication of the doctor’s expectations of patients at this office. When initially scheduling my appointment I was told it would be at 9:20am, “Ten minutes before the doctor will see me, so I can fill out forms.” I was then called the day before and reminded to arrive ten minutes early. Day of, I arrived what I thought was seven minutes early and was told the doctor would not see me because I was not seated in the chair ten minutes early. They reset me for a month later. (I left and called Master Eye Assoc. in Burleson, explained this was my only day off, and they will see me this afternoon.)

I have been going to Burleson Eye Care for well over 12 years. When Dr. Bresnahan took the practice over, I was a tad worried. However, Dr. B is an amazing person and doctor. His staff is also a breath of fresh air. If you are looking for an eye doctor that cares about his job and his patients, look no further.

I arrived to my appointment on time. Not good enough though. You better be 10 minutes early or expect to be told we can reschedule you for another time.

Our whole family has been going here 5+ years. Outstanding care, kind and hel I ful staff, and good prices on lenses.

I went here today for the first time. It was one of the best eye doctor experiences I have had in a long time. The doctor saw me timely. He was friendly, easy to talk to and didn’t lecture me about over wearing my contacts. He gave me 2 different contact brands to try and see what I like. In the eyeglasses the girl helped me find a frame that looked good and ordered the color I liked.

AVOID. As I was told I would have to reschedule for not being “10 minutes early” I noticed another patient walk in and announce his appointment time. He was not 10 minutes early but was still seen. If your office is going to implement a policy like this be sure you are consistently enforcing it with all of your patients...Additionally, the ladies who work the reception desk lack basic customer service skills.Plenty of better options in the area.

Today was my first time here and I could not be happier with their service. The staff was friendly and very helpful and easy to talk to. The doctor was very informative and super nice. I will most definitely be coming back. The doctor is someone you can easily talk to and get great care from. I highly recommend you stop by and check them out.

My six-year-old son had an exam at this clinic this morning, during which time I was not permitted to go into the exam room with him and his mother, apparently due to COVID restrictions. Ok, fine. Inside the exam room, my wife asked the doctor if she could call me on the phone and allow me to hear the conversation regarding my sons exam since I couldnt go in with them. That request was denied due to HIPAA law. Again, irritating, but fine. That was the end of it and absolutely ZERO fuss was made of it. So I sat in the waiting room, playing on my phone, listening to a YouTube video quietly so as not to be a distraction, waiting for them to come back out to the lobby. When they were done I got a summary of the exam from the doctor, we took care of the paperwork with the office clerks, made arrangements for a new prescription, and everything was fine and uneventful. Hours later, we get a call that we will no longer be seen by this office and that all future services will be denied. For what?!? we asked. Apparently it was later reported to the doctor by one of his staff that I was listening in on the conversation in the exam room supposedly through a discreet phone call from my wife during the exam. ABSOLUTELY AND UNEQUIVOCALLY FALSE! No such phone call was made between us. No such call was attempted or even thought of. I did not and could not listen to any of the conversation, and no attempt was made to do so. So what led to this accusation and swift judgment? Apparently, me quietly listening to a video on my phone while sitting in the waiting room was the only evidence needed to jump to a false conclusion, make the accusation to the doctor (not to me mind you!), and then have the doctors secretary call to say that we will be refused service for violating HIPAA law. What an outrage! Could I not be asked to put my phone away if some violation was suspected? Or if they only later suspected a violation, could they not have asked me or my wife first if I was on such a call from the exam room? How petty of the doctor and his staff to flatly deny service based on an accusation! How unjust to presume guilt over innocence! How embarrassing for Burleson Eye Care! Do yourself a favor and take your business elsewhere!

After reading too many bad experiences about this place, and including my own experience ,i will not go back.

It seemed like the doctor did not want to fully connect with us.At the beginning of the appointment, the doctor said he would not allow me to be in the room with my seven year old for the pretest. (I found it odd to take a child away from a parent in a new location.). They did allow me in the room for the exam. The doctor told my son where to sit when he (the doctor) entered, and he redirected me where to sit as well after I carried over my 4yo to look at something. I found it odd that the doctor redirected me so suddenly when I was safe and my son was safe also.Later in the appointment, I started to tell the doctor some incomplete information (because I had forgotten some of the details). He contradicted me even though he had not heard the information. I felt as if my opinion didn’t matter.Also, the doctor did not ask anything about my son’s interests. He told us a lot of things, including his own interests, but he never asked about us.Ultimately, I trust the doctor’s medical expertise, but it seemed like he didn’t want to fully connect with us.

I called today to schedule appointments for my family. They told me that they would see everyone except my daughter, since she had left a negative review from her attempt to be seen at this location a couple of months earlier. They turned her away because she was on time, not the 10 minutes early they wanted. Ill be taking my family elsewhere. If this office wants business, they should treat their customers better.

Not only is he a great Dr he is respective of his patients time as well. It is a great place to get your eyes checked and they were also very helpful in helping me pick out glasses! :O)

I showed up to my appointment a couple of minutes early..vs “10 minutes early” for the pretesting. I was pretty livid after cancelling a work meeting and making several other arrangements to make the appointment. If you want people there 10 minutes early...schedule appointments 10 minutes earlier! Don’t say “your appointment is at 3:20 and try to be 10 minutes early for paperwork.” Say “your appointment is at 3:10.”I kid you not.......I was turned away for not being early enough. Ridiculous. I get that you have to keep a schedule. But others have a schedule/other responsibilities too. TERRIBLE customer service. After reading all of the reviews, I am not sure how he is still in business.I will be taking my business elsewhere.

We arrived early. The service was great. Staff was polite and happy. Service was quick and accurate. We got glasses they were ready in a timely manner. The doctor was really nice and the kids loved him.

Everyone there is friendly and knowledgeable. Weve gone there for checkups & glasses 2 yrs. now and its been a quick, efficient process. Weve had no problems with repairs or replacements, either. They were excellent with both my kids.

I have been going to Burleson Eye Care for years now & I wouldnt think about switching. The staff is very helpful & always friendly.

Had my first visit with Dr B today and it was great. The staff was polite and quick. The Dr was very knowledge and funny. Even had a few joke. I really like this place.

The doctor is always on time. I have never had to wait past my appointment time. I highly recommend getting here early.

When we first arrived the front desk employee where not very welcoming to us for it to be our first time. But then we got to meet the doctor and we could tell that he really likes what he does. Doctor B has blessed us today and I can say we will return.

My kids just love going there and they always run on time with the appointments so there’s not much waiting around

Dr. B is hands down the best...I have had an unusual eye problem for years that so many Optometrists have problems with and he takes it in stride. I first saw him when he was at the Parks Mall. He makes every visit a pleasure and really knows his profession. Youd be hard pressed to find better and his personality is quite fun.

Very nice doctor. I have not had glasses in years. He did find I do have a stigmatism but said only get glasses if I feel like I needed them. Very honest.

I love this place! These folks have gone above and beyond for my family and I. I will always recommend Burleson Eye Care to anybody I meet! Thank you to the staff and Dr. Steven Bresnahan for your incredible service! I wear contacts and i feel the eye exam patrons are given here is the most thorough I or maybe even anybody else has ever received. My contacts no longer give me headaches and I can see sharper and further than Ive ever been able too.

After reading the poor reviews and knowing my husband had a decent experience there, I decided to schedule an appointment. My appointment was for 3:20 and because of rainy weather and traffic, I arrived at 3:25. I was told by the front desk lady, a short woman with glasses, that I would have to reschedule because I was late. I will be taking my business elsewhere and based on my experience and the somewhat OK experience my husband had there, (the same lady with glasses helped us, but their office had no frames we liked. I didn’t care much for her customer service at that time). I would not recommend this place to any of my friends or family.

If you are looking for an eye doctor, I strongly encourage you to keep looking. Me and my wife recently moved to the area and had to go through the struggle of finding a new eye doctor. I say struggle because nowadays it seems like all health institutions care about is taking your money even if it means selling you things you dont need. And that was immediately what I felt when I went into this place. They offered unnecessary test, which me and my wife turned down and told them we only wanted what our insurance would cover. My wife told them shes had contacts for over 4 years and even what kind and brand she wanted, making the doctors job very easy.So here is why Im giving them one star; when we got home after our visit, my wife realized she only got half the amount of contacts she usually gets from her yearly allowance that our insurance offers, so she called the place and they said thats all she could have after the $60 Contact fitting session they were taking out of the allowance!! First of all, that is outrageously expensive! My other place spent at least 35 minutes with me making sure I could put them on when I first got mine and only charged $15. Second, they are only supposed to do that session the first time you get contacts or maybe if you change brands, but my wife told them exactly what she needed! And last but definitely what pissed me off the most, they were taking $60 of our hard earned money for something THEY DIDNT EVEN DO!!! All they did was the yearly eye exam with her and that was all. After useless calls to try and fix this, my wife ended up going there and she was told they would call her with a solution the following week, and guess what, they never did. So she called again and they said they had ordered more contacts for her already but my wife felt they were rude every step of the way. I definitely recommend you look for a better place. It seems like since we didnt want to purchase their overpriced tests, they were looking for a way to squeeze the money out of us.

Without a doubt the best eye doctor Ive ever been to with the nicest staff.

Fantastic experience all around. Staff was very helpful and knowledgable.

Dont even dream of getting there on time. Better be 10 minutes early or they wont even consider letting you back for your appointment.

Dr. Bresnahan is very compassionate.. He is extremely knowledgeable & listens to the patients concerns. His staff is very courteous.

This doctor has a PROBLEM with someone being late to an appt!! I was 9 minutes late and he REFUSED to see me. I even called 10 minutes before my appt. to let them know I was stuck in traffic. I would understand if he had other patients waiting. But there wasnt a sole there. After reading the other complaints, he just doesnt like anyone being late. He needs to realize things happen that you cant control!! He just LOST another patient!!

Dr. Bresnahan was amazing! He was honest and helpful with my husband and daughter. We wont go anywhere else! Thank you!

I work in Burleson but dont live in Burleson. This place is in my network and had a couple of appointments scheduled. I canceled both one on the day of bc I was out of town for work. This first time I gave advance but the second I get it it was the day of but I called and let them know. Month later I scheduled an appointment and a day before my appointment I get a message saying that they cancelled my appointment saying I no called no showed twice and bc Im not a Burleson resident that they will not see me. Take it for what you will but I wanted to put this out there in case anyone thinks about going here that for any reason umm say life happens you may get that call/voicemail saying they cancelled your appointment and that you cannot be seen there.

I made the mistake of arriving 3 minutes late and they wouldnt see me since I was SO late. The lobby was empty by the way. They werent busy. They wanted me to reschedule for a week later after I already waited 2 weeks for this one. She insisted we had talked the day before to confirm and tell me to arrive 10 minutes early for paperwork. But, she didnt. I went by 30 minutes later and their parking lot was still empty. I think they could have worked my 3 minutes in. Doctors have no problem making you wait in the lobby for them, but God forbid they wait 3 minutes for you! I took my business elsewhere.

Terrible customer service!

Great first visit, I enjoyed the quick and friendly service and great prices.

Dr. Steven Bresnehan just wants to fit people for glasses without getting to the root cause of their vision problems. At 31 years of age, I had never had any trouble with my vision until I suffered a concussion in a car accident. Seven months later, I was still having issues which were similar to aura symptoms from a migraine but not as severe. These symptoms had been causing considerable annoyance and hindering my daily life, so I decided it would be smart to see an optometrist. I explained my symptoms quite precisely, that I was not having any issues with blurriness or an inability to read and that all of my issues had started almost immediately upon suffering a concussion. He was absolutely determined to fit me for reading glasses though, so $286 dollars later, I thought I had a solution to my problem.However, my symptoms actually got worse, so I decided to see a neuro-opthalmologist since I strongly suspected that mild farsightedness was not the cause of my symptoms (as Dr. Bresnehan had insisted). The neuro-opthalmologist, who by the way, graduated from Stanford University, told me that my symptoms were very likely to be caused by the concussion, that he had had patients before with similar symptoms that went away on their own after two to three years, and that I did NOT need reading glasses. Months later and my symptoms have improved without the glasses Dr. Bresnehan was so insistent on selling me. Now I have $286 worth of fancy, worthless eyeglasses.

My family and I attempted to make an appointment at this office. Unfortunately the day and time my husband was scheduled he had an emergency meeting at work and no showed for his appointment. I then received a call stating no one in our family was allowed to be seen there due to that. As someone working in the healthcare field I have NEVER heard of anything like this. I think it is ridiculous!!

Sad day! I and my family have been coming here for 20 years even before Dr. Bresnahan took over practice, today I had an appointment for 9:20, when I got there the front desk woman asked my name and appointment time, I told her and sat down, she walked off then came back and proceeded to tell me I was 4 minutes late for my appointment and that I would have to reschedule! 4 minutes! I was shocked! Spoke with another person but she said it was the Dr. and that he would not change his mind and that he runs a tight ship! So if you go here and take off work get caught at a red light or traffic your time will evidently not mean anything! As for my family , our ship has sailed!!

Got contacts I would have paid $135 for at Wal-Mart and $140 at vision city for only $10. Will be going back

Not recomending!! Suggested i get script for glasses if i felt i needed them. Ive had eye issues since birth.. also, i like to stay with my child during exams, was not even asked. They threw us in dif rooms

My family and I have been patients at Burleson Eye Care for over twenty years. I had an appointment for 9:00, they did tell me to get there ten minutes early for pretest. I arrived at 8:58. The doctor was standing behind the counter with his arms crossed. I told the receptionist who I was and I was there for my appointment. She looked at the doctor. The doctor looked at me sternly and said. 9:00 was when i was supposed to be in the chair with him. I asked So you arent going to see me? He said No.. I immediately left the office drove a half a block turned around and went back to the office and got my records. I was informed the doctor would probably cancel my husbands appointment also. So I cancelled it before they did. This doctor lost two paying customers which would have been two eye exams, two retinal scans, and two pairs of prescription glasses and a pair of prescription sun glasses. This would have been around $1500.00. He will go out of business if his patients are this unimportant to him.

Would give a 0 if I could horrible customer service

Down to earth people.

Rude ! Terrible People ! Was 5 minutes early and no one in the office and they said I was suppose to be there 10 minutes early and would not see me ! Horrible old lady ! and doctor ! BEWARE !

First rate