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Optum Primary Care
1989 W Lumsden Rd, Brandon, FL 33511, United States
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Lo
Review №1

With my mothers medical condition declining within the last year, you would think that her doctors office would work with you side by side with you. Well, that has been proven time after time, incident after incident to be wrong. To me worst of them all is the lying from who is making appointments, which they would blame on my mother who is either in the hospital or in rehabilitation. To her requiring a wheel chair after her discharge from the hospital, waiting 10 days and still no wheel chair. Well my mother fell and got hurt, which required her to be sent right back to the hospital that just discharged her. In her records they have an assignment of medical surrogate, which I needed for several different reasons. It was emailed it to me and the hospital, and when I had call again regarding this document. I was made to wait weeks for them to call me back to say its not in her file. They place you on a forever hold to have the call disconnected, never calling you back. Had to resort to calling the administrative office in St. Petersburg to get them to help me The document was located within 2 minutes of their search, I also brought to their attention of the letter on my moms declining health.At this point I am so disappointed in this office and their lack of empathy to their patients and their families. Knowing why I needed the assignment of surrogate for her care, due to her mental decline. Unfortunately, my mothers medical condition wont allow me to change her doctor at this point, I have no choice in continuing with this office.Fortunately for my mother I have over thirty years medical experience, and I know full well of the process. Going forward I hope that I have no further problems due to my getting the administrative offices involved So, we shall see. Signed a concerned daughter.

Je
Review №2

Skilled & Compassionate Medical CareDr.Nazario takes time to ensure that she knows your state of health, and that her directions are understood. She has been better than the best of friends, to my poor mother. She is never flippant or dismissive.The staff have always accurately & quickly passed along my messages to nurses or doctor. There were times when I thought my frequent communications would be frustrating them, but I was always reassured otherwise.When urgent concerns arose, staff scheduled my mother for same-day service & made time for her. We turned a dangerous hospital-acquired infection around before risking sepsis, this way.Im happy to still have my mom with me -- in no small part due to the efforts of these fine women & men.

T
Review №3

This is the worst doctor office ever. They lie to you. They won’t delete records of mine that I gave them. The staff is playing music and joking around. They gossip about me and patience. They use cuss words. It’s a bad place for you to go to. They don’t care about anything. Screwed up place.

Pa
Review №4

The Best Medical Group EVER. Most caring professional Medical team I have ever experience. My Mom has been going there for almost 18 years. I would Not trust anyone else with Her medical care.Dr.Sahawneh is AWESOME with Her an Has kept Her alive an well for 13 years..

Li
Review №5

I absolutely love Dr. Nazario! She is kind, compassionate, and always takes time to listen to my concerns. Recently, I found out that my younger brother, whom I’m very close to, has very aggressive stage 4 cancer. I was broken hearted and couldn’t stop crying. I needed some recommendations for therapy and possibly a short-term antidepressant. She stayed with me and talked to me until I was in a better place emotionally and made me feel like I could get through this difficult situation. She is truly an angel on earth who has found her calling and I am so grateful that I found her! The rest of her staff is awesome, too. For those of you who get annoyed when you have to wait to see the doctor, just remember that health care encompasses both the body and the mind. Sometimes it takes a bit longer to care for patients than is expected and when you need that extra time to make sure your needs are met, Dr. Nazario and her staff will take a little extra time with you, too.

B.
Review №6

Always great service and experiences.

Ma
Review №7

Appointments dont mean anything to this organization. I had an appointment and waited 1 hr before the doctor showed. Unacceptable. Doctor told me patient prior to me was 45 minutes late. I told her that person should have been put to the bottom of the list. Poor management.

My
Review №8

Customer service doesn’t care for patients that front desk is the worst from the worst. Dr. Rodriguez is one of the best, but customer service reps need a good training or need to be replaced from Davita Medical Group.

Ju
Review №9

So happy I found this office!! From the moment they answered the phone I new something was different. I was really pressed for time and Miriam at the front desk was so helpful with my difficult scheduling needs. I told her my dad had Alzheimer’s and he gets very impatient. She assured me she would work with me so he didn’t have to wait. Oh, my! She made it happen. We finally did not have a stressful doctors appointment. Then we met Dr.Nazario ; a doctor whose calling in life is truly working with the elderly. So professional yet so real! Compassionate, caring and sincere. Thank you for making this transion so easy for my elderly parents. It is obvious that this office shows great management across the entire staff. Blessings to all of you for being such a great addition to our Brandon community. Carmen WilsonPs. I have taken the time to review because I know often consumers take time to leave negative reviews, but forget to share positive experiences and Davita deserves lots of praises.

Ch
Review №10

The staff is great and Dr M is an awesome doctor

ma
Review №11

Customer service is the lowest of the lowest .. dont pick up the phone

To
Review №12

This group has one thing in mind. The total sum. You are their avenue of revenue. Human buzzards

Al
Review №13

Called to make appointment as self-pay new patient and they denied me saying they do not accept cash. What doctor doesnt accept money? Smells funny to me

cr
Review №14

Corrupt need D.O.J. investigation

Jo
Review №15

It they were on time in here for once, that would be a miracle.

Ke
Review №16

N and out in 25 minutes To

Sh
Review №17

Friendly staff.

Information
3 Photos
17 Comments
3.4 Rating
  • Address:1989 W Lumsden Rd, Brandon, FL 33511, United States
  • Site:http://www.jsahealthcare.com/search/officedetail.aspx?siteid=ce53a2e6-c138-49c3-8689-2e36831bb3ca
  • Phone:+1 813-653-3111
Categories
  • Family practice physician
Working hours
  • Monday:Closed
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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