This company never calls for your appointment on time. Continuous makes me run out of my medications because of it. I try to call and stay on hold for over 2 hours without any answer. I dont recommend them to anyone looking for stable care. Beware! Zero stars if it was possible

Wish i could give no stars. horrible. stood up by psychiatrist and by therapist. not the way to run a company that caters to mental health. they send me into a downward spiral. i called them because i needed help. really, really dont understand how they operate. STAY AWAY

New patient, and not once but twice was stood up for my appointment. I reached out 2 hrs before my second appointment to make sure I’d be getting a call because I didn’t last time and she told me the reason is because I didn’t do my screening. THEY are supposed to call you. So I did my screening with her (sweet girl) and told her I will reach out to them personally for now on to do my screening. I reiterated that I am completely out of medication and that I need to be seen. She understood, said they will call at 3. 3:45 comes, I call them, they tell me they usually run an hour behind? Whatever I guess, they already have my copay so I wait. She reaches out to the supervisor to get ahold of the doctor, and tells me the doctor will reach out within another hour. We got off the phone at 4:15 and I was told to call back if I received no call in an hour. Guess who received no call. It’s now 6:08, 3 hrs from my original appointment, I called again and am told they will call me as soon as they can. That won’t happen and I’m sure they know that. I literally told them I don’t even wanna talk at this point I just need my medication. They’re not controlled substances, I’m not seeking medication to abuse. I’m out of medication that helps me function. The girls are sweet but the whole place is just out of control. Not something I wanna be involved with, I’d rather shell out the $200 for my old psych.I’m a nurse and this is such a dangerous way to be treating your patients. Leaving them without medication that they need, God forbid somebody killed themselves or had a seizure from withdrawals. The reviews are true, I’m shocked anyone has received proper care here. I’m literally begging anyone reading this to please not use compass health. This isn’t normal and you deserve proper treatment for your mental illness.I also strongly encourage you to file a formal complaint to the Florida agency for health care administration if you feel you have been harmed by this facility’s neglect.

So far not so good. I made an appointment and hadn’t heard anything at all from the company 30 minutes before my appointment so I called to check. I was told that my insurance hadn’t been verified. I have insurance and there shouldn’t be any problem; they just hadn’t bothered to verify it. I was kept on hold for nearly 20 minutes and then hung up on. At that point my appointment should have already started so they rescheduled me. So much work already and no visit yet. There are too many therapists to choose from for me to have to work this hard just to stick with this company.

Absolute worst medical service Ive ever received. Havent been able to get my medication I need to LIVE for over a month. I call multiple times a week and no one helps me. So sad that people who are struggling cannot receive proper care from these so-called doctors. If you are able to, go elsewhere.

This is a poorly run medical office. It is very difficult to get someone on the phone. There isn’t any follow up via email until you create a portal account (automated through the portal), however there is no support for new patients to make sure they have the links and tools to set up the portal. Ther was a lot of inquiry/ follow ups on my end because the office was unusually silent. They do not use text messaging to confirm appointments. I am used to doctor offices over communicating and holding patients accountable for required forms. In the end, therapist was a no-show and in the 25 minutes into the scheduled appointment no one answered the phone and even after no one called to explain or reschedule. I will let my referring PCP know my experience as well because they look just as bad referring this office.

I was suppose to have an appointment for my therapy over 2 weeks ago and have got no phone call stating a reschedule or anything, I got off work early for my therapy session and was told “you’re on the list to call” and I never got called back, seems to be a common trend with these guys. I’m never going back to these guys cause clearly they don’t care about my mental health

My appointment call was at 1130am and i did not hear from them until 130pm. Apparently this is the norm. Definitely seeking another doctor asap.

I made my first appointment with Dr. Raines earlier this week. The appointment was scheduled for today. I showed up to the address provided and the door was locked. Upon calling the “800” number, I was told it’s all telehealth and I should have been told that. Well, I wasn’t. THEN, they told me they saw I had an appointment and asked if I had received my screen call. No I did not and no one told me to expect one. Is this how a mental health company operates?! Absurd!

Ive read the NEGATIVE reviews n I have had no problems for a year n a half with the staff at all. The only problem I had was the pharmacy company.My therapist became a great friend n I love her. She has been there for me everytime I have an issue in my life.Unfortunately, she no longer is available but I will continue to have her as a friend.Sorry to all whom have had issues. That sucks, but some of us have had no issues.

Had a appt july 1st 11am. No one called. Been speaking to someone later in that day on Friday. Now this week Tuesday and Wednesday they said i had to make another appt. So today at 315pm with Dr Phillips. Funny never called. Called them at 445pm. On hold 1 hour saying another Dr would take care of me. Knowing since July 1st been out of a 3 medications. So 1 full week of being treated like nothing abd how do u skip ppl who have appts. They got favorites i guess. Well corporate got a nice email earlier. And this is a place for mental issues but dont care about your patients is beyond wrong. Dr Stein was the worst Dr i had the 1st 2 xs and his NP doesnt soeak English.

Please avoid this place at all costs. Do not make the same mistake I did. I just saw this practice accepted my health insurance so I went ahead and booked without reading the reviews FIRST. A mistake I will never, ever make again. My therapist is super cool and super nice. The psychiatrists however... could honestly do a much better job with following through, sending in erx’s in a timely manner, calling you in in a timely fashion, and not rushing the appointments. The list goes on. I made the decision to leave. It does not feel like a personalized approach to medicine here. I keep getting ignored when I check in about a prior authorization for a medication prescribed over 3 weeks ago.

I would give 0 stars if I could. The communication is terrible. My apt was at 9am and I had to call them because I didnt fill any paperwork. And then Im told they will call me in an hr...why would I get a call within the hour when its 9am now and my apt is at 9

This place is a mess. As everyone states the doctors are good but to get through to one and the follow up is just mediocre at best. No way to get througj to someone on the phone. No follow up. For 3 months in a row my pharmacy never got my refils. Took weeks to get through and started going through withdrawl. It was hell on earth. They would without notice change your pharmacy to their own mail out pharmacy and they would get your address wrong and send your medications elsewhere. Looking for a new place now.

One star because the doctor I did actually manage to speak to was amazing, thoughtful, and attentive. Unfortunately I do not believe he is local and I am beginning to feel like I will not speak to him again.two out of two appointments have ended with me having to wait on hold for 30 + minutes to reschedule a new appointment because for some reason the appointment I originally made was not followed through upon. In the first instance, upon not hearing from the doctor, I called, waited on hold for about 45 min total, and made a new appointment for later in the week with a different doctor. Yet I was somehow called back later that same day by a different doctor than the one I originally had the appointment with and the one I had scheduled a new appointment with. Luckily I was not busy at that time as I received the call with no warning.However, said doctor was extremely helpful and understanding promised me continuity of care. We scheduled a follow up for two weeks later.Yet instead I was called on a day on which I had no appointment by the first doctor who had not reached out to me in the first place, wherein I replied I was unable to speak because I had a work meeting to attend. The doctor promptly said okay we will reschedule you bye and hung up.I called the office later that day, waited on hold, and of course had not been rescheduled, so I attempted to reschedule myself.Yet, today, when I was supposed to have my appoint, I was not called by the doctor as I was promised I would be. Instead I have been, again, on hold on and off for over an hour.Id like to have given another star as the office staff is for the most part accommodating as best as they can be and kind. However, somehow they or perhaps their supervisors/management are unable to figure out the basics of scheduling a patient for an appointment and maintain that appointment. Two appointment which should have taken me a maximum of two hours have probably taken up to 4 hours out of my life at this point, and I have only spoken to a doctor in regards to my medication once, for about 30 minutes.As someone who is struggling with mental illness having to jump through so many hoops to receive treatment and take care of myself is near unbearable. I hope this practice can figure out how to book patients and keep their appointments.

I’m confused on all these bad reviews. I’ve been with them for six months and never had a problem. I had an appointment I wasn’t aware of but they got me right in. I was a no show because I didn’t know. But they got me in the next day. Of course it’s going to be a little scrambled right now, they are dealing with hundreds of patients over the phone, give them a break. People now a days are so quick to complain it’s so sad. The doctor is nice, the receptionist was amazing. I was on hold so I gave a callback number and they called me back within five minutes. I told them what happened and she was super sweet the whole time and I even told her I appreciated it. She got me in right away. I haven’t had one issue with them missing an appointment or not calling. So I’m super confused.

If I could give 0*’s I would. It’s a factory. The office staff is terrible too! Be prepared to wait on hold forever with them. If you were feeling bad before, you are going to feel worse after waiting on them!The practitioners are always late using telehealth too & if you go there you are going to have a long wait.Steer clear of this place!

First of all, 0 STARS!!!! This is now the 6th month in a row that Ive had to reach out MYSELF to be contacted for my medication refill. The doctors NEVER call.. EVER!!!!!! I am all out of my medication and NO ANSWER FROM ANYONE NOR DO THEY NEVER CALL ME NO MATTER HOW MANY APPOINTMENTS I MAKE IN A DAY. I NEED MY FING MEDICATION!!!! Seriously considering, and looking into a class action lawsuit against this poor excuse of a doctors office. If anyone is interested in joining in on this lawsuit, please feel free to message me. Quacks for doctors, every single one of them.

Beyond unprofessional. First off Id like to say the doctors have all been very nice. The organization and appointment system is an utter cluster**** Ive had my appointments moved without any notice to me, and with the telehealth appointment I was told I needed to keep open a two hour window because the call may come up to one hour before or after my appointment time, as if thats at all reasonable for anyone who works. Today I was supposed to to have an appointment and they just never called me. I tried to contact the office to find out what the fk happened and I was never able to get through to a person not was my request for a callback returned. Im not sure these people know theyre supposed to be providing MEDICAL CARE or that letting people suddenly go through withdrawal isnt good care. Id expect better costumer service from a gdm cable conpany.

I am currently in the emergency room just for a simply refill because this doctors office is completely incompetent. I’ve been calling everyday and I left my number 4 TIMES. it’s been a whole week and i’m having severe withdrawal symptoms. I’m in shock at how unprofessional this place is. Where can I report them?

I would give it 0/negative stars if i could. They don’t submit refills, literally never get back to you, have given me pharmacy issues. I have been calling over a week and a half for them to submit a prescription I’ve been taking with them for 3 years!!! RIDICULOUS and incompetent. I hope they are sued big time

DONT NOT GO TO THIS PLACE. I had a over the phone appointment with a psychiatrist at 9:30am the call kept dropping and I didn’t speak to him until like 11:53am. Dr. Daniel Stein insisted I use their in house pharmacy I accepted. They failed to call me that my insurance didn’t accept they deliver my medication. I called everyday for a week and they kept saying they were urgently trying to send my medication to my pharmacy. Every time my pharmacy tried calling them to get the prescription they were put on hold for a long amount of time or hung up on. The worst part is my mental health was so bad I had to check myself into a inpatient facility (JFK North)just to be able to get a months supply of the medication I desperately needed. This all happened two weeks ago and I have not gotten a call with an update or an apology. If you have serious mental health issues and urgently need medication do not go to this place. They do not value their patients, I called many times crying and desperately begging them to transfer my medication because my depression was getting worse.

If I could give zero stars I would. Completely disorganized and a huge waste of time. They told me somebody would call me two days before the appointment to verify my insurance and let me know the cost of the appointment. They didn’t. I called them and they said somebody would call me back that day. They didn’t. I called again the next morning and went through this two more times! And I am still waiting for the doctor to call and I don’t think he is going to either. Awful.

Not recommend to anyone . Canceled my first appointment without notice. Second appointment I was waiting for an hour for nothing , doctor didn’t even show up . It’s so rude and disrespectful people’s time .

I have been a patient with them for years and this whole working from home thing has made their office efficiency go down the toilet. I had an appointment I made on Friday for a Monday. They claimed they texted me to do the normal pre-appointment check in before I could talk to the doctor. I never received a text. So when I didn’t get a call on Monday I called and asked what happened and they gave me the above story. So I’m like fine is there anything available today. I wait on hold for an hour in total to get the appointment scheduled and then to speak to someone to get the pre-appointment stuff done. It gets done. My appointment is scheduled for 4:15pm. They do not call me (because they’re doing virtual appointments). At 9 something pm I received a call when I just happened to have put down my phone to take my dog out from the doctor apologizing they didn’t call and they would call me tomorrow to make a makeup appointment for the missed one today. That call never came. I called the next day and waited on hold for a half hour before I had to stop and leave for work so I wasn’t able to get anything done. I tried going on their patient portal which they advertise is an “easy way to make an appointment”, but that’s not true. I’m desperate cause I’m almost out of my meds and so I’m calling other drs and making appointments but I have to wait weeks before they have availability. So here I am today... I was on hold for a half hour and then their system hung up on me. I called back and tried the call back system. An hour later I got a call back. I explained my situation and that I needed an appointment today because I was almost out of meds so she put me on hold to try to find an appointment for me today.... why I don’t know but whatever... 20 minutes later she hangs up on me cause my phone had 3 bars and didn’t say anything about the call failing. So here I am AGAIN called in and now waiting for a call back. It will probably be another hour wait before I get a call back. It’s 2:05pm now so that makes it 3pm so they probably won’t have any appointments today but they damn well better make an exception and make something happen for me today cause this is a terrible way to run a business. Not even taking into consideration that it is a mental health establishment. Just despicable.

The most unprofessional at its finest. I would hope no one has to go through the head aches this place has to offer. My advice find another Doctors office.

Awful customer service. We were totally ghosted by this company in a very sensitive time for our family and I highly recommend you do not use them. When our son was released from the hospital he had a TeleMed appointment set up. The day before the appointment someone who said they were a care coordinator texted and asked for the very personal and sensitive medical information for our son so a doctor could be prepared for this appointment. After we responded with that information the care coordinator did not text back that entire day or the entire next day before the 2pm appointment.NO ONE called us at 2pm for the scheduled appointment. I called the Compass Health main number and a phone attendant said she would pass my information along to the appropriate people. At 3:30 STILL no call. I called AGAIN and asked to stay on the line until a doctor could perform our late, scheduled appointment. This phone attendant stayed on the line and said a doctor would call at 4pm. I triple-checked with him that Compass had all the correct numbers to call. Guess what: NO ONE CALLED AT 4pm EITHER.The last phone attendant called back at 5pm to ensure the appointment happens, which I told him it did not. That was it. No follow up last night or today....nothing.HOW IS THIS POSSIBLE? We took our son out of school early and shifted our work schedules accordingly. This is terrible.

I found the story very interesting about the description of Dr. Stein’s behavior from the patient. I’ve been going to the Boynton Beach branch for @11 months but they’ve been closed due to the pandemic for 10 months. I could not reach anybody by phone, email, Facebook Messenger, you name it I tried it for the entire 10 months. I had an appointment scheduled on 11/25/2020 at 3:50 by nobody called. I called them and somebody shockingly answered only to tell me that the person I had the appointment with is on vacation so I’m supposed to be called by Dr. Stein. He never called. They moved the appointment to 4:45 and said they were trying to contact him but again he did not call. I called again and they left a message for the supervisor who they said would call me that day, they never called either and the office closed for four days. I once again for two full days called, emailed, texted every number I could find for them leaving messages. I tried the Facebook Messenger again and many hours later I was sent a text back that someone will be calling me. A few hours later Dr. Segal called me and he couldn’t have been any nicer plus it was Thanksgiving. He eventually sent me a prescription for a schedule II med with no signature so the pharmacy wouldn’t fill it. He said he snail mailed it to me too but refused to tell me if he signed it before mailing it and wouldn’t fix it. Therefore so far for 4 days I have received no meds, no legal prescription and he has refused to answer my texts anymore. I am a 100% disabled veteran so the VA pays for this care. I have contacted them requesting a new doctor and will make it my mission to take any veterans away from this very large practice. Do not waste your time, go elsewhere.

Bottom line is: DO NOT GO TO THIS PRACTICE. THEY ARE IN VIOLATION OF MANY ETHICAL RULES AND REGULATIONS NAMELY 1. NOT RESPECTING CLIENTS TIME, 2. NEGLIGENCE OF CLIENTS MENTAL HEALTH & WELL BEING BY NOT KEEPING TELEHEALTH APPOINTMENTS, 3. NOT KEEPING APPOINTMENTS RESULTS IN NO REFILLS FOR PRESCRIBED MEDICATIONS AND NOT ADDRESSING ISSUES THAT ARISE & COME UP MONTH-TO-MONTH, 4. NOT HAVING CRITICAL MEDICATIONS IS DETRIMENTAL TO A CLIENTS MENTAL HEALTH AND FOR SOME POSE SERIOUS IMPLICATIONS TO THEMSELVES AND OTHERS IN THE WAY OF SELF-HARM, 5. THEY MAKE APPOINTMENTS FOR YOU WITHOUT WARNING OR ASKING IF YOU ARE AVAILABLE, 6. BE CAREFUL BECAUSE MOST INDIRANCES DURING COVID PAY THEM 100%. THEY MAY BE DOING FRADULENT BILLING IF YOU DONT PICK UP FOR ERRONEOUS APPTS. I WROTE IN CAPS DUE TO MY ANGER AND FRUSTRATION WITH THIS PLACE. I AM IN A MENTALLY CHALLENGING PLACE DUE TO THEIR UNSCRUPULOUS BUSINESS PRACTICES AND IRRESPONSIBLE MENTAL HEALTH CARE PRACTICES. I AM FILING A GREVIANCE ABOUT MY DR TO THE AMA IMMEDIATELY NOW THAT I SEE THIS HAS HAPPENED TO SOOOO MANY OTHER INDIVIDUALS!!

I have been trying to reach the billing Dept for over a month. They just charge your credit card any amount without advising you. I never authorized a charge of over $300.00 and noone calls you back. This place is a total joke when it comes to the staff at Boynton. Now with covid the Dr calls you and the call lasts literally 20 seconds. If I do not get a call back immediately I will be taking this further.

This practice should be shut down for its billing practices. They will charge you and never send a invoice nor bill. They will charge you different charges and you will have no option at all to reach anyone in billing. They should be investigated for illegal billing practices. They have no staff available to answer calls. Even if you call in you will wait on hold for over an hour or more (which is what they want) so that you give up. Im sending this issue to my lawyer as I refuse to BE prey for a predatorial practice like this practice prides itself in doing. 1.6 score ON GOOGLE should tell management that there are serious issues within this practice that need to be addressed but this practice simply does not care about any patient only INSTEAD how much money they can maximize into their pockets. This practice SHOULD BE SHUT DOWN.

I can’t even begin to explain the frustration and agitation this place has caused me. Let’s begin when my first appointment was supposed to happen on Friday, October 23rd at 1:30p via telehealth. I waited for half an hour for the doctor to join the session, and by 2pm, I left. I called their customer service and after waiting on hold for about 10 minutes, I was given the option to leave my number for a call back. After FINALLY getting a call back around 3:30, my call was transferred from the initial CSR to someone else, and both people really didn’t seem care that the doctor didn’t show because they’re just a conglomerate cal center, I was told I’d get a call from this office. I asked how long/for an estimate time on when I’d receive a call. Agent said about 30 minutes. Being it was one of my 2 days off, and a decent amount of my day off wasted, I went to the store. I never received a call.Fast forward to Tuesday, October 27th, I get a text message stating I have an appointment that day at 2:30. No one bothered to see if I was available. I was told this is my appointment time to time. I had to tell them no I had work and wouldn’t be available until Thursday or Friday for an appointment. The scheduler asks in the following messages which days, when I had already stated what days I was available, which added onto my irritation and frustration. They then said Friday, October 30th @ 2:30, which I agreed to.Then I get a text the very next day, from a different person that’s a “care coordinator.” They state they’re reaching out to set up my virtual appointment for Thursday, October 29th @ 2. They asked how I’ve been since my last visit. I informed her I never had a first visit because the doctor never showed and that was pretty much it.So comes the next day, Thursday. I get ANOTHER text for ANOTHER care coordinator. She was asking me the new patient questions that I had already answered on October 22nd before my original appointment. I refused to send those answers again because I’ve already provided this information and it should’ve been in file. Out of everyone, she was the only one to show even the slightest bit of empathy and apologized for the doctor not arriving.After waiting at my house until 2, I sign in to see I have no confirmed appointment for Thursday @ 2, just for Friday the 30th @2:30. Being that I have a life with a child less than a year old, I get busy sometimes. I forgot about my 2:30 appointment and someone actually called me. For the first time since my first appointment, over a week ago, someone called me at 3:30, an hour after my supposed scheduled appointment time, to say the doctor was running behind that day and asked for me to call back and said in the voicemail that “they’d try to circle back to me.”I usually never write reviews, let alone such lengthy and negative ones this was such awful experience, I want nothing to do with this company again and I want my information removed from their site.Final opinion: please go elsewhere. I only contacted this place because they took my insurance but it’s NOT worth the head ache, especially if you’re in need of a doctor now.

I had a video appointment scheduled for my daughter, and I was told they were going to call. No one called. 30 minutes past the appointment time, I called the office, waited over 40 minutes on hold for a representative and I was told that her appointment was canceled and there was no availability for another. My daughters appointment was canceled, nobody bothered to even send a text message. Terrible customer service!!!! Run!!!

I had the worst experience in my entire live in this health center. My son had a mental problem, anxiety and depression and his Dr was the most unprofessional and inhuman, uncaring. HORRIBLE. All the patients are clients to get money. The staff horrible, very rude. No way to talk with them. It should be shut down . They prescribed a pills for 30 days for severe depression. Arte 30 days we went to the appointment and they prescribed again the same drug without see and check my son for 6 months. My son was very upset and decided doesnt take it. The drug was so strong. I was very nervous for it. I said please need to talk with the Dr or nurse and I was repelled with any kind of respect and consideration.Thanks God my son was ok. DONT GO THERE NEVER!!!!

To all previous reviewers (just a couple of you, actually) that gave a more-than-one star, I say: “awesome, I’m glad you gave guys had not such a bad experience” like the rest of us (94% plus) who weren’t as lucky as you were.That being said, Please do STAY AWAY from this place (even if your insurance takes them; there are always other places to choose from). I regretfully have, pretty much, NOTHING good to say about this place. I’ll list it so it’s easier to read: 1. First time I made an appointment with a DOCTOR. I was seen by his PA (physician assistant), well that is not a “doctor” per se. He prescribed me with a medicine that was not accurate. I mentioned to him that I don’t have problem with sleeping and the medicine was use mainly for people with sleeping problems.2. I called like a week in advance asking to be seemed by the Doctor I first intended to see; he prescribed a new medicine and said to have a follow up after 2 -3 weeks. HE was a no-show for that appointment. And there was not a way to be seemed by him that day. Very unprofessional. So I had to ask for a refill on my medication (because he did fail to see me so obviously he didn’t prescribe anything) and I asked as URGENT because I had already a day without the medicine and they failed to do so, because they had decided (out nowhere, that same day) that they will be ONLY using their own in-house pharmacy. Which it took over a day to be processed and they don’t mail it by regular mail where you can 24/7 access to you mail box but through a carrier that drops off and stuff needs to be signed and has business hours and on Saturday close way earlier than mon-fri. So if you can’t pict up whiting those hours then you do t have access to pick up package until following Monday. I called to see if they can make an exception to send it to my Walgreens same day, like they used to do before, and they just said NO. So that meant I was without taking my medicine for over 3 days because their inflexibility. They DID NOT CARE about trying to avoid me having withdrawals or whatsoever.3. I obviously end on changing doctors. I did not want to see this guy doctor anymore and asked to be scheduled with another the doctor. My appointment was scheduled for today Wednesday 10/7. I got a call on Monday, 10/5 by some Jason guy. I thought maybe he was the nurse of the doctor to go over the info that is required before seeing the doctor, but he was not. He claimed that he was in charge of prescription refills only. I said I don’t need en refills at the moment and that I’ll had an appointment on Wednesday, so she could refill if determined that was the case. So here we are today, NO-SHOW from this new doctor EITHER. I called and they said that appointment was cancelled. Note on file said: I was seemed doctor on MOnday 10/5 and no need for prescription. The status of my actual appointment today was : “re-scheduled” and they had NO information about such re-schedule time and day.They NEVER took responsabilty for THEIR MISTAKE and neither apologize. They kept repairing , like robots, doctor can see you Friday at 11:30... if you don’t take that appointment now , it might no available in the next minute. And by the way, all this was said with an attitude, I have to add. RIDICULOUS!!!! They might overwhelm, and bla bla bla like other reviewers say in their defense. But I REALly recommend anyone to NOT come to this place to be treated like I was (and most the people who have) like you can in the comments hereThey are plenty of other offices that are just as busy or (even more)than this one where they are, responsible, organized, and treat you with the respect and care anyone need, especially with so such a delicate thing like mental health is. NOBODY should play with that. It’s just not right. So you take care of yourself (because they won’t) and look for anything else out there than “Compass Health”.

HORRIBLE!!! You schedule an appointment, do a prescreen and nobody calls. 3 times in a row they have missed the appointment or not followed through. The worst office staff out there.

Wow. Canceled my appointment after reading the reviews and dealing with the ridiculous pre appointment process. They are still texting me about appointments I never made. I called and they had scheduled two appointments without my knowledge.

If you can help it dont go here. Theres a reason this place has so many one star reviews. Its not an exaggeration to say youll be in the waiting room AT LEAST an hour past your scheduled appointment time more often than not. The overbooking is extreme and constant, Ive never been out of the waiting room on time.

I recently took my son there, and before going anywhere as always I like to to read there review. And based on those reviews I was having second thoughts about going there. So I decided to see for myself since thats were the hospital referral was for. As we arrived the office was nearly full of patient, and our wait time was no more than 20 minutes including filling out the paperworks. All I have to say is, the staff are very nice especially the two young girls at the check out and the one who set up my son medication DONT BELIEVE EVERYTHING YOU READ HERE.

Ive never had a problem in the 3 years Ive physically gone here. But now that I need to call in and have them transfer my prescription to a new pharmacy its evident that its absolutely IMPOSSIBLE to reach them on the phones! Like this is ridiculous, Ive been on hold well over 25 minutes without a single voice on the line. I live 40 minutes from the location so Im not going to drive back to the office to fix this, I NEED someone to answer their darn calls! The automated answering system keeps saying that my call is important and Im valued but you really could have fooled me.

I would give less than one star...As a health care professional I take clients to the office, and now, telehealth calls. I am appalled that the telehealth call drops after one ring, goes to voice mail and no one calls back. The when you call back you can be on hold for over 1 hr..no one answers....there is an option for a call back...no one ever calls back. I submit for refills on the portal..they never get processed. I email on the portal for the md..no response..In office visits are at least 2 hours late...totally unacceptable on a good day and then with a client with issues is certainly unacceptable and disgraceful for a mental health company!Unfortunately there are few options for managed care clients....I typically refrain from negative reviews...I hope someone in corporate will hear!

This is my 2nd month I had a appointment and no call then trying to reach someone to no avail as I need my medication.

HORRIBLE HORRIBLE PLACE !!! I agree with all the other BAD REVIEWS HERE. Every Dr. and Every person you see here is Rude and Disrespectful towards you. The Only thing they care about is Writing a Novel about you and doing their Paperwork. They take NO INTEREST in your situation and only care about getting paid from the Insurance Company. One Doctor yelled at me and I sat there thinking that he seriously has his own problems. The State should close this Compass Health System down. They have No Business treating Patients this way and from All the BAD REVIEWS, I agree with everyone of them. What a Horrific Experience I had.

I went in for a physical, they said I’m fully covered. After getting home weeks later I get a $794.96 bill from Quest Diagnostics saying I owe this amount for the test that they ran. I WAS NEVER INFORMED THAT I WOULD RECEIVE A LAB BILL OR BE CHARGED FOR ANY TEST. The doctor Jennifer Bogdanowicz was pleasant and some of the staff as well (not all) as I heard questionable interactions and experienced a very rude girl at the checkout desk. I see now that is nothing but a con gallery. If I could give any advise to anyone it would be to absolutely do not go here, you’ll regret it.

If I could rate a 0 star I would. They overbook and run late with appointments and do not care if they mess up your work schedule. Also they cut me off my medicine and I went through withdrawals for 2 weeks because they would not answer the pharmacy. I highly recommend going anywhere but here.

Complete Hoax..dont even callI made an appointment months in advance, answered many detailed questions several days before the appointment (an alleged phone call) as requested. The doctor never called and they have not returned my phone call in over a week asking why this happened.

Gross incompetence. Medications were extremely hard to refill, and patients are not allowed to schedule appointments, appointments are assigned to you. Would not reccomend to anyone trying to get help or heal.

I have been waiting months for them to get a letter over to my childs school regarding his diagnosis. This started before the end of last school year. Everytime I call over there I am on hold a minimum of 40-50 minutes, and once I do get a hold of someone they treat me like I am interrupting them. I think their management is horrible and it translates to the way their front end employees act towards their clients. Save your time and find another provider.

Update: After dealing with multiple managers, I realize now that this place is a pill mill.i am flabbergasted that they treat patients like this, 15 minute hold times on phone calls, 45 - 2 hour wait times after your appointment should have been started, not seeing the same person appointment to appointment. not having clear contact phone numbers, numbers on your website leading to disconnected phones, and other numbers leading to busy signals, and a convoluted phone tree with options leading to busy signals and no way to back up.dealt with an antagonistic rep who do not try to help me and claimed that she cannot give out her last name. i was transferred to a manager who wont give me a full name or direct line. shouting over my yelling saying that she cant me until i calm down.i cannot believe that this is how they treat patients, let alone customers. this office should be ashamed of itself. claiming that 2 hour wait times are typical when seeing a specialist. telling me that this is a doctors office not a store.the staff doesnt understand that patients are also paying customers, and id suggest doing some retraining.the staff felt it was appropriate to escalate a situation with a person that was clearly upset instead of trying to defuse the situation. it truly speaks to the depth of how little this office cares about its patients.there is no way for my patients to develop a relationship with a psychiatrist, develop a level of trust and understanding if they are seeing a different person every time they are in the office. how is a treatment plan being set up if patients are not getting at the underlying issues?

The worst and most unprofessional business. Long phone waits and then am told to hold just to be hung on a few minutes later. When I asked to speak to a supervisor the girl who answered the phone insteadly got a attitude and hung up on me without obtaining my information. I highly wound NOT recommend this business.

Kept saying they were going to call, never got a call. For three days in a row we scheduled over-the-phone appointments and every time the psychiatrist hasnt called. Been out of my medication for almost two weeks now.

Wait is always a nightmare. Usually about 2 hours. . They overbook all the time. More interested in making money than caring about patients. I highly recommend going elsewhere.

I had a virtual appointment today at 4:00, its now 6:30 and still no call. I called around 5 inquire they said running behind and would be in 15 minutes. This is very unprofessional.

This place is awful. You spend over an hour past your appointment time waiting to be seen by a nurse. Youre stuck waiting because they made you pay for your services when you checked in, not after youve been seen. Finally, its your turn to see the nurse. She guides you to her small, windowless office, and you take a seat. You tell her your concerns about the medicine she blindly prescribed you last month, and she brushes them off. Within 45 seconds, youre out the door with a prescription you may not want. Waiting over an hour to be seen for under a minute is absolutely ridiculous. These people do not care about you. Find somewhere else!

Called in to ask a question, waited on hold for 20 minutes and when someone answered my line the person was extremely rude. I called in to ask the fax number for their office and was told to call back because that wasnt his problem and he had another call. Totally rude individual.

Dr. Daniel Stein- Lipshitz and his assistant Candace really are very caring and professional.

Awful, awful, awful. They kept sending my prescription to the wrong place despite repeated calls of where to actually send it. You have to wait on hold for 30+ minutes every time you need to speak with someone. Horrible place and horrendously disorganized.

I am a mother of a patient. I would stay far far away from this place. I have also worked for a mental Health non profit NAMI for over 2 years. I have dealt with many of these facilities. Compass Health are the most incompetent, rude, disorganized ,insensitive ,horrendous , unqualified, and dangerously bad facilities I have ever ever had to deal with. I would recommend going to South County in Delray Beach if you don’t have the insurance or funds to go to a private doctor at least at South County they will try to help. Compass has written wrong prescriptions, ignored emergency calls, not given proper instructions for care and the staff is absolutely the worst! If I could have given them -0 stars I would have.

I walked into office to make an appointment and was told I needed to call number. I tried several times hung after 30 mins. For a Mental health facility can someone pick up phone? I even called corporate. Sad with such a crisis in mental health.I have more anxiety than I started with. very sad

Do not go here if you can go somewhere else. The doctor sits with you for 5 minutes but you end up waiting an hour at least, after your apt time . You then have to chase them down(Im currently on hold with them again, 5th phone call this week) to call in your prescription and get back with you. The nurses and doctors are fine. The staff falls short. Once I had to wait 10 days, yes 10 days for a psychiatric medicine because no matter how many times I called they just kept lying and said they called it into the pharmacy. My coworker is on day 8 at the moment of trying to get them to fill her prescription. They keep saying theyve called it in,but they lie. None of my other Dr offices have a problem getting my prescriptions to go through. Its not right. I sent a family member there after YEARS of trying to convince them to get medication for bipolar disorder. They made him wait 2 hours before taking his blood pressure. They make you sit and wait then call you in to pay, then send you back out, then call you in for your blood pressure, then send you back out, then call you in AGAIN for a nurse mental health evaluation then send you back out then the doctor gets to you. He was the a total of 3.5 hours. Its hard enough trying to convince someone with mental health issues they need help and to get them to a doctor to get the help is a miracle. Thanks to this office visit the family member is still on a downward spiral receiving no help accept a prescription that has severe, interactions with a prescription he told the Dr he was already taking.

Wow, this place is horrible! I could write a book about what I am currently going through RIGHT NOW to get a medication that was prescribed to me over 10 days ago. I wish I could attach the screenshots of how long Ive spent on the phone the 5 times Ive called them in the last 10 days. If you have other options, do yourself a favor and use them. Stay away from Compass. Literally the worst place Ive been to in my life...

This office is the most unprofessional with no compassion in the field of behavioral mental health I’ve ever experienced. They treat you like you are irrelevant and a pain to their daily business. Every visit I had at this center has been disorganized and i never felt as if there was anything done other than push pills. I had requested a therapist appointment on several occasions which created more stress and anxiety trying to get someone to call me back or schedule this appointment so I walked away. Don’t waste your time here. They don’t care. They are rude in the phone and incredibly unprofessional in the office. And we wonder why people are killing each other in this country. Get the mental health system under control, someone!

This is honestly the absolute worse doctors office I been to ever in my life.They call me up to cancel my appointment less then a day before, then they refused to fill my prescriptions. However they will say they will call in the refill on the prescriptions you need just to get you to stop calling them about getting them fill up untill they close so then I guess youre not there problem anymore.Everytime I go there there is a 2-3 hr wait followed by an appointment with a physician assistant... I believeI saw my actual doctor 3 times in a year, and thats being generous... The office staff insist I owe them money saying I have is a past due balance even though you cant have a past balance because they make you pay for there services up front before you see your doctor. If I could have given a zero stars review I would have.

Had a scheduled tele-appointment and no over ever called me. I called themselves and I have been on hold for 20 minutes, still waiting. DO NOT GO HERE

Had my first appointment today and didnt even get past the front desk. Due to my condition I have not been able to leave the house without my 4 pound Chihuahua who provides comfort to me. When I walked in the office with him the office staff was extremely cold with no compassion whatsoever They told me that I could not proceed with the appointment which I waited for A long time to get while I had my dog with me. I explained my situation and told them that without my dog I would not even be able to speak with the doctor about my problems. I also explained to them that part of the reason why I was there was to get my dog certified as a companion dog and wanted to speak to him about it. They had no compassion for my situation I have never met a colder group of people and so unprofessional. I have been in the medical field myself for many years and also was a paramedic so I fully understand compassion and how important it is to people, especially people who are in the need of help for things they are going through The encounter with the people at the front desk caused me to have such an anxiety attack that I could not even find my car in the parking lot when I left. I would never ever recommend this doctor based on the staff that he employs. I dont know what his screening process is to hire his employees but it is very unprofessional I feel like this doctor does not care who handles his patients as they are the first people that we see when we walk in that office. I am looking at all the reviews on here and I see that I am not the only one who feels this way ....if you care for your friends and loved ones please do not recommend them to this office

I agree with EVERY negative comment!!! Took my grandson, unfortunately Compass Health is one of the few near me that take minors. They are very rude and short on the phone and the office staff acts like you are a bother to them and theyd rather be talking amongst themselves than to take care of the person standing in front of them. When we got to our first appointment we did not even see the psychiatrist, instead we saw his PA. She just handed out medicine after only 7 minutes of talking. There are so many others reasons I will never go there again but the last straw was they cancelled an appointment for my grandson to see a therapist, first time, and did not let us know. They said they left 2 voicemails which I never received. This is sad because how can we take care of our children with a place like this.Lake Worth

0 starsThis place was hell on earth. Made an appointment. They send you a link to fill out paperwork. In the middle of the paperwork they want you to sign up for their pharmacy, and in that page they tell you that you cannot get your drugs the same day you go to see a doctor. If you try to NOT use their pharmacy, you cannot fill out the paperwork online! Then, when you get there, they make you wait two hours in a room that looks like a third world clinic. When I was there, after two hours of BS and waiting, I saw the doctor for less than three minutes, before he asked me to go back and sit in the waiting room because he figured out he was not ready for me! After another hour, the front desk finally admitted to me that they had no idea when I would get called. Lost a half days wages, did not get my problem resolved, did not get my mtc drugs. Now I am out of drugs and half out of my mind. Thanks, compass!

Terrible service, nobody even picks up the phone for an appointment. Was on hold for over 30 minutes each time. Ive been attempting to make an appointment over a week now. Also very rude front desk staff. I would not recommend anyone here.

I have seen Candace Eagle at Compass Health for over a year. She has adequately renewed my medications, but is only a Nurse Practitioner, and not interested in spending more than five minutes for her services. The front desk staff, specifically, the check-in Clerk, Andre is unprofessional and quite condescending with his attitude. As recently as January 9, 2018, he refused to assist me in checking my appointment status, as I had been waiting for over an hour in the packed, unruly waiting area. Finally, one of the student interns checked into my appointment status to discover that I was logged into their schedule under a different name, with a different doctor who was not in this day! I asked her to escort me to the front desk, as I did not want to deal with Andre alone. I was admitted into Eagles office immediately, and no apology was offered at the front desk. This clinic is very mismanaged, and unfortunately, is the only nearby clinic my insurance offers at this time. I have also written to ComPsych, and corporate to complain.

Going there for my monthly medication is so inconvenient for me, every month i have to go and report to them! Ive never had to do this before with anyone else!! I CANT TALK TO THE OFFICE RECEPTIONIST, so i speak to a 1-800 number. I never saw a doctor but only nurses. The front desk girls keep you waiting on the check-out knowing your in front of them and dont knowledge your presence. The only reason why i stay is for my medication, I cant wait to find a real doctor!! #realtalk#

Doctors simply don’t have time to even talk much to you. They are there to issue prescriptions to those in need. The recent staff change at Boynton Beach location is horrid. Non helpful clerical staff who sits at checkout over weight and blowing bubbles from Bubble Gum. Real class act. Segal is all about money and nothing more. People with their MSW write no notes, they simply listen and might make a suggestion.Psychiatrists are merely their for RX and more are needed in self practice.

Words can’t explain the feeling of your child suffering with side effects from medication he just started and NOBODY from the office who prescribed it can A. Take the call. B. Call you back (after 24 hours even) C. Care one bit.This was the first and last time I’ll go here, if you’re considering it cuz your insurance covers it do yourself a favor and pay whatever it takes to NOT GO HERE. I’m in tears as I write. I just need a call back. But apparently they’re so overbooked, overwhelmed and most likely under paid to give human beings the time and care they need with dignity. Desperately disappointing and disgusted.

In this office it takes longer to call you and in 5 minutes the doctor attends you. The women who work at the front desk are disgusting.

I had an appointment 1:30 walked in the employees were very nice and respectful to me .My nurse practitioner was very caring to me.My doctor Eagle was so nice and listened to me with kindness and respect and really cared for my well being. I Thank everyone.And recommend this place to my Family And Friends.

There is no option for zero stars....My child was initially scheduled with these people by the hospital and he was put in with the wrong physician telling me this after paying my copay and sitting for an hour. Then i was rescheduled for the next day and they called me AGAIN to tell me they need to move the appt because the Dr was in a Conference. I was given yet another appointment and they have the audacity to call me to reschedule for another day because the PA was not at the office...they still have my copay....these people are absolutely ridiculous.

Beware and be warned DONT TAKE YOUR KIDS HERE IF YOU CARE. This place is a joke and the Doctors if you want to call them that are more incompetent then the janitors.i have been complaining the meds my daughter is on doesnt work and yet they 4x tryed all types of increase and decrease the same meds no change just more weight gain. I was told its my fault its not workimg smh. The old dr just looked at me with a smirk and leaned over in a chair saying im a doctor your not . needless to say there are more qualified drs out there then these quacks who prob got their degrees on the back of a ceral box. We will never go back to this place ever and hopefully people go elsewhere or they should only cater to adults not children.

Doctor Evelson again not responding my refill requests, running out of medication again!

The Boynton Beach facility has the most incompetent and rude staff of any doctors office that I have used in my life.They call and reschedule appointments but when you show up at the new time, you dont have an appointment. They dont apologize, they just act like it is your fault and ask you to reschedule.If you value your time and expect to be treated like a valued patient, DO NOT use this doctor.

I have been trying to make an appointment here for 2 hours now and no one answers the phone! after about 35 mins on hold someone answered and immediately hung up. this place is awful.

Never had a problem with them. Sometimes there is a wait but it’s rare.

Find any other place. The staff are rude. They dont care about there patients the only thing they care is about the money!!! They make sure you will get your next month appointment so they can collect again. But if you have questions about your meds they just put you in hold and hope you hang up.smh

This place is completely unprofessional. The front desk people yell at the patients and they cant do their job correctly. The people who take your vitals (weight and blood pressure) comment on your weight, despite your asking them not too. It is an overall very uncomfortable environment. I have never been so applaud by, what is supposed to be, a professional place. The entire staff is ignorant and rude.

The people behind the desk are really nice. But thedr Kandace Eagle should be fired and lose her liscense to practice medicine. She is short, condescending and totally unwilling to compromise. And I had my phone on audio record while in her office and actually have her on tape telling me to purchase street drugs without a prescription to treat my symptoms. I am going to use this recording to sue her and hopefully she will lose her liscense to practice medicine.

The worst place to go for anything especially if you have stressful situations...they will make you frustrated,depressed,anxious,and face a hostile office staff. Not worth your time,money,and gas.Very unprofessional office staff,hostile and argumentative, and money hungry. Also double bill your insurance. Report them to the authorities.

The staff is the worst you ever can see ! Please do yourself a favor and stay away from this unprofessional place! 3 times i was told I wasn’t scheduled in their system even though i had my schedules done prior, and staff is not helpful at all , and i saw a lot of complaints and upset patients, we go there to get better and help, instead we get upset, sad,mad... this is not a place to be!

Cant get hold of them , they dont answer the phones.Tried again last Monday to call and reschedule an appointment. Again no one answers the phone. I ended up emailing several different email addresses on their site with no response again. not sure they want to stay in business. You would think with all these bad reviews someone at their office will do somehting. And they deal with people with mental health isssues!!!!!

I have been a patient here for over 5 years and I have to agree with some of the posts on this site, they are all about the money. I continue to go because it is convenient for me. Today however made me reconsider if the convenience is worth it. Today every one of my HIPPA rights were totally violated by a staff member named Stacey at the Boynton Beach office on Hagen Ranch Road. My doctor left me a sample of medication for me to pick up. He advised me the package would be with the front office staff. I go to my normal appointment as scheduled, and upon checking out I ask the check out staff member for the package. She didnt know where it was, fine. She asks Stacey. Stacey responds by stating we dont have that here The first lady returns back to me with this incorrect information. I try to explain that I was not asking for the medication, I was picking it up, and that my doctor had advised me it would be with the front office staff. Stacey turns around and says in the most unprofessional tone, we dont have that medication here. I advised her I was not speaking to her and once again I was not asking for the medication, but simply picking up a package left for me by my doctor. The conversation then goes to a whole different level. Stacey loudly tell other office staff exactly what medication I was picking up or trying to pick up. The entire office heard what medication I was there to pick up, including patients in the waiting area. I was horrified. This is a violation of HiPPA. I will be looking for another doctors office that can conduct themselves in a manner consistent with HIPPA rules.

This may be a novel but if you want the truth about this place I would continue reading. I’ve given them a 1-Star because there’s no lesser option. I’m contacting the department of health and a lawyer after 2 hellish years of visiting this facility. I saw them undergo changes from when I began as a patient so I wanted to give them the benefit of proving to be better than all the other psychiatrists in south Florida, but they proved me wrong on so many levels and tested my patients and kindness as a human being. Mind you, I still don’t actually have a physician there. Whoever I see every month, is a surprise, and many times it’s not even an actual doctor. And yes after two years on the same meds, I still have to go every month even though my prescriptions can be written for several months. I don’t have to go for drug tests, it’s not ordered by anyone that I be there, when I started seeing them the only “medication” I was taking was a multi vitamin, but hey if they can get $600 out of my insurance every month (plus the pharmaceutical kick backs) they’re certainly not going let that patient get more than a month of meds because “who knows how im going to react to medications” that I’ve been taking for two years. I just turned 30 years old and I’m up to 6 medications by their hands. My prescriptions never make it to the pharmacy on time so I spend a good two weeks out of every month terribly sick without the meds they’ve loaded me up on. It’s absolutely impossible to just call and get your meds when they screw up and it’ll be weeks before you can see a Doctor again (who blame the front office for these issues) to let them know what’s going on. Ive just lost my job because of this. It’s enough having to take nearly an entire day to see them once a month, that’s 12 sick days a year, then the following two weeks you spend fighting for your meds, clearly sick as hell to anyone who sees you everyday. Coming to this facility changed me and my life in so many horrible ways I can’t even begin to explain how difficult life is now. I have so much regret and part of me is angry at myself but in a perfect world, we should be able to trust our doctors. This place has made me such a cynical person when I see any doctor. Psychiatrists specifically, I have no respect for, or any of the time they spent studying because their morals are no different than that of a drug dealer on the streets who may or may not have finished the 4th grade and had no option but to lose their morals. I always have to have a second or third opinion now before I believe any doctor on any matter anymore. You will become cattle at this facility no matter which location you go to. The Oakland park location has two waiting rooms so they call you from an exterior waiting room to an interior, and from the interior you will be called to stand waiting by the door as the other patient leaves their session with the doc. Don’t you dare try talking to a doctor about anything more than refills because you have about 30 seconds. They have to get that $$ in and out as quickly as possible. I came here to better my mental health, they’ve done the complete opposite.

HORRIBLE! HORRIBLE! HORRIBLE! The most incentive place Ive ever dealt with for my child. DO NOT take your child to this place, these people are all about the money. They do not care about your mental health. The front desk people are a bunch of morons as far as Im concerned and should not be working in this business..

This place is horrible. They rush you out of there quicker than it takes to pay.Diluigi sucks.Candace Eagle sucks.This is the reason mental heath is such a problem in our country.

These reviews dont do this place much justice. I think theyre very friendly and compassionate, dr eagle has been very good. my condition with add and anxiety is improving, and they are consistant and easy to deal with, no drama. The wait isnt as bad as described not much different then any other doctors office. They are very strict on meds, and conservative with the doses, not a pill mill thats for sure. I reccomend them to try, it works for me and Im happier now. All that matters...

Worst medical facility ever. Rude staff. Psychatrist dont care about you. Its all about the money. I would NEVER recommend this place to anyone.

The staff are friendly and most of the Doctors seem to be truly interested in my well being. And the wait time is usually not that long either. Just make sure to stay away from the therapist Arnold Ross at the Boynton Beach center on Hagen Ranch Road because he uses his Federal Probation access to databases to run his patients complete history without authorization. If you are on probation you have no choice but its a violation of privacy otherwise. Besides do you want your therapist judging you for traffic tickets you paid for years ago for example? And if you are trying to receive help getting past physical and psychological abuse from corrupt law enforcement then Aronld will be no help there eitherbecause he is biased and cannot remain objective on this subject. These complaints are on their way up to the CEO as well because abuse of power is a very serious issue that should never be ignored. The reason I gave only one star IS because of Arnold Ross. If not for him Bethesda Would have received a Five star review

If you have nothing else to do with your life come here.Now I need meds instead of my son!!

Run run run away. Office staff is rude and lazy. Doctors Im not sure about because for the past 2 visits I have not seem him. I saw he assistant.

#1 Front desk- Unprofessional. One girl eats at the front desk while patients are being seen. Literally eating with her fingers and licking them while patients are infront of her. One day it was wings the next time it was a bag of chips. Makes me cringe in disgust. There is no professionalism.They arent eduacted in how insurance, billing works. They go off what the insurance verification Dept says and that department is lacking some serious intelligence. So its a domino effect of pure careless mistakes leading to uneducated answers and solutions because they have no idea how to answer questions and diffuse the problem.Working 15 years in medical field in billing and front desk I am baffled and in complete shock that this place has happy and supportive patients. Front desk says your name and personal information out loud to each other in conversation while its not acceptable! This place needs a total renovation of all front desk employees. They are not nice, they are not supportive, they are not helpful and they have absolutely no professionalism.#2 I am not sure about the appointment settings. But in the offices my daughter went to prior if you were ok you didnt need biweekly or monthly visits. Unless there were medication changes. Then its to be expected.#3 nurse practitioners. So, a new patient sees a nurse practitioner and then you cannot follow up with a Dr.??? Unless its very important and the nurse practitioner requests it, Because there are concerns and matters that the nurse practitioner cannot resolve or answer. So.. They are ok. They ask the patient what should be done more than anything... like if the patient has the degree?#4 The medical assistants/rn that triage you before seeing the doctor have more compassion and understanding, they ask questions and are willing to listen.#5 I have a billing issue since the beginning of October. You cannot talk to anyone unless you email the billing dept. Then its states it will take up to three days to respond.The pople who answer the phones are straight up rude. Keep you on hold. The manager wont answer the phone. The front desk tries to make you the problem and defend themselves in their lack of knowledge.My insurance company was trying to reach someone for 20 min....gave up.After this next appointment I will be looking for a new psychiatrist for my daughter.

Bad service, do not recommend. Got here 30 minutes before my appointment, an hour later, still in the waiting room and 10 people who got here after me have already come and gone.

Refuses to give refills on meds Ive been taking for five years so they can bill my insurance for an office visit every month. I requested my medical records a month ago and they refuse to produce them. Apparently Im going to have to go to the state medical board.*Update - they got me my records after I filed an official complaint with the medical board. Next issue, they sent me an email saying I had a message in their patient portal, for which Id been provided no login information. When I called to get the login info, they told me the only way to do that was to go in the office, so they managed to make convenient communication even less convenient than a phone call. After much googling, turns out the person on the phone was lying, I didnt need to go to the office to get login info. Also, the person on the phone hung up on me because they felt I was being rude, which pretty clearly indicates they value their feelings at the moment much higher than a patients effing medical health.*

This is the worst practice I have ever encountered and I work in healthcare. I wish I could give them 0 stars. I would not recommend them to my worst enemy, my entire experience has been horrible

They are always late and never take patients in on time and horrible service