I am one who experiences anxieties when visiting dentists for many different reasons. I am pleased to share that while my anxieties are still at an all time high, the staff at Conley Family Dentist made my experience with them as comfortable as possible. All my questions were answered and the customer service is stellar. Calming environment, great customer service and great professionalism from the whole team. I am pleased to share my search for a dental team is over.

The dining experience was outstanding! Great food & customer service. The manager Tina and our server Dimitri made sure our first visit was not our last.

As a dental coward I am always welcomed and informed as to my Dental status. As a several year patient I am very happy with the services Conley Family Dentistry have provided.As a senior I have just committed to another round of maintenance.

Great experience every time I have gone there. He is very gentle when working on my teeth and has a pleasant and caring personality. Best general dentist I have ever been to. Regular staff also have great personalities. A-1 in my book!

Follow up is Excellent!

At first everything was great. I had a good service. But then, my sister and Mom decided to go to another dentist. Instead of letting my view be altered, I went for my appointment and found that I had three or four cavities from a pleasant hygienist. Then, someone else came in and looked at my x-rays from my last visit and said, IN MY PRESENCE, did we miss those from last time? That comment really freaked me out.So, I scheduled my upcoming appointments for my fillings but decided to get a second opinion. I went to another dentist that I had used when I was a child. Three cavities? I had 15! Thankfully three bad ones were on my wisdom teeth that could be removed and the others werent very bad.And as it turned out, my sister left for that same reason and my mom left because of a cracked tooth. Im glad Ive switched. Im not sure if Dr. Conleys office didnt see the other cavities or they didnt want to scare me but I need to know stuff like that. And they shouldnt have missed anything from before and definitely shouldnt have said that in my presence.

I absolutely had a great experience here. Staff was friendly and professional. Dr. Conley was amazing as well. I highly recommend checking them out!!

I think Dr. Conley is a good dentist, and the dental work I have received from him personally has been good. However, much of the rest of my experience has been unprofessional at best. His office has attempted to change almost every appointment I have had with him, often with little or no notice. What makes this worse is that they remind you on all their paperwork that they will charge you a fee if you try to change your appointment with less than 24 hours notice.There was one appointment where I needed to see Dr. Conley (for more than just a cleaning), and I expressed that when I was setting the appointment. When I got there I discovered that Dr. Conley decided to leave early without providing me any notice, leaving the receptionist trying to schedule another appointment with me to talk to the dentist about the very thing I came there to see him for.There was another appointment I had where I had taken a half day from work to be able to fit into the schedule, and as I was on my way to the appointment--I was coming from Rockville--I got a phone call asking me to reschedule. After I expressed the level of inconvenience this would cause me, the office decided to honor the original appointment.As for my most recent appointment, it was on the doctors schedule for over a month. It was supposed to be at 6PM on 11/2/2017. On October 14th, I received a text message stating that my appointment had been moved from 6pm to 6:20PM without anyone having called me or asking whether that would work for me. Then on 10/30, I received my normal text message requesting confirmation, which I provided. Then in the afternoon of 11/1/2017, I got another text message that said my appointment had been cancelled. I called the office from my personal cell multiple times and got no answer, but when I decided to instead call from my office phone, my call was picked up on the first ring. The receptionist informed me that my appointment had been cancelled because Dr. Conley had arbitrarily decided the week before to send his staff for a training and that the office would be closed. She said that someone was supposed to have called me the week before. No one had called me. The only contact I had was the confirmation of my appointment.I had scheduled my work week and other events for the week around this appointment, so finding out the day before my appointment that it was cancelled because of something Dr. Conley decided to schedule AFTER my appointment had been on the schedule for more than 3 weeks is not only unprofessional, unfair to me, and unacceptable, but also communicates to me that Dr. Conley does not find my business to be important to him.To further illustrate how his office has communicated my unimportance to them, during my phone call about my cancelled appointment, I expressed my dissatisfaction with the situation. The receptionist tried to schedule another appointment for me, but I instead requested that the doctor call me about my cancelled appointment before I decide to continue with scheduling. That was last week, and I still have not received a call from Dr. Conley.Understandably, I am greatly frustrated with Dr. Conley, and I normally would stop the relationship here after consistent or customer service. But I really wanted to try to damage my customer relationship with Dr. Conley because like I said at the beginning, he is good at the his actual dentistry work. So I decided to write a letter detailing these experiences I have had and ask for some kind of resolution. But after 2 requests for resolution, it is clear I have been ignored.The dental care that Dr. Conley himself gives is good, but his customer service leaves MUCH to be desired.

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