My husband had an eye appointment on today, we walked in and the front desk person so rudely asked do we have a mask? We responded by saying no, and once again she so rudely said Well it’s required to wear a mask in Doctor’s offices. There was not a sign posted on the door stating this policy, but to add to this horrible customer service, we ask can she give us a mask she then so rudely replied I will sell you a mask for $5 each!!!!!!! Where they do that at??? Sell something that every business is giving away for free! It was clear (20/20) that she did not want us in this office. We headed down to their competitor American Best where they had Covid signs posted offering free mask and great customer service!

This doctor was ABSOLUTELY AWESOME!!!!! I went to her after a very unpleasant experience with another place and this doctor was very pleasant took her time and checked everything ocular... thank you so much!!!!

I have been to quite a few optometrists. I took my 4 yr old daughter in to see Dr. Pastilong for the first time yesterday. She and the whole staff were wonderful. Dr. Pastilong was thorough and completely informative of what her diagnosis is and what to expect. She’s positive and it made me confident knowing she cares and is going to make sure my daughter gets the best treatment as soon as possible to correct her vision. She was also great and friendly with my 4 year old. It made my 4 year old feel comfortable and trusting. I would recommend this office to anyone.

I have limited vision in one eye since birth. I always used an ophthalmologist for annual check ups thinking it was the best way to take care of my one good eye. Last year I started my checkups at Bossier Family Eye Care. I was impressed with the quality and quantity of modern technology used. It was more comprehensive and more up to date than all previous doctors. I needed new glasses last year which I also purchased there. For the first time I added the process for screening blue light in the lenses. I can now look at any electronic screens for hours, if necessary, without the usual eye fatigue. I just completed this years annual visit and no new glasses were necessary which tells me what we did last year was successful. I continue to be impressed with the quality of exam and customer service. This year we found a change in the bad eye so I now feel both the good and bad eye are receiving excellent care. As someone who has spent an entire life time trying to take extra care of the eyesight I have, I recommend you visit Dr. Pastilong and staff.

I absolutely love this place! Dr. Pastilong is through, benevolent, and very helpful.

Okay so my first visit to this hell hole was horrible!!!! Shanice the front desk person is very rude and unprofessional...she called the police on me bc i was 20 mins late to the appointment and asked to see the office manager or the doctor.. She refused me and my son services...i asked her if she is prejudice???? She is the worst person i ever came in contact with...the police came and she allowed me to keep the appointment after all the unnecessary rudeness!!! And i still dont know who the doctor is there..she didnt introduce herself nor did she include me in my 17 year old minor sons visit...tht place sucks and all the staff are stuck up...RUDE place!!!!

This place is nothing but a hustle from the time I got there the sales upgrades began. It’s all about the money I feel. They charged me $185 for the exam and $ 270 for some plain discontinued frames. They claim that was 35percent discount a pure joke never will return or recommend!

Dr. Pastilong and her staff are the greatest. The staff is friendly, professional, and efficient and works hard to make everyones experience great. I wish I could use them continually but they are not one of my approved providers and I cannot afford to pay out of pocket. However, if they are an approved provider in your plan, by all means use Bossier Family Eye Care. You wont be disappointed.

I have been a patient of Dr. Pastilong since she began her practice in Bossier City. I have always found the staff and Dr. Pastilong to be very professional and very friendly. My visits are always pleasant and I feel like I have receive excellent care for my eyes. I will recommend Bossier Family Eye Care whenever the opportunity arises.

My visit was a wonderful experience. Everyone was attentive and very polite. They cared about me and my being comfortable with my examination.

Dr. Pastilong and her staff are the best eye care providers I have been to in the last 10+ years! They have the latest diagnostic equipment to make testing as bearable as possible. Dr. Pastilongs knowledge was so helpful in finding eyewear solutions for my situation. I would recommend this clinic for anyone that wants a professional eye care team.

Shanise is very rude and she doesn’t like people of color. The prices are extremely high and like to over charge people. I hate this place an wouldn’t recommend them to NOBODY. They aren’t PROFESSIONAL AND I NEED ALL OF THE WORKERS TO HAVE A BACKGROUND CHECK😂.

Very kind and helpful

Dr. Pastilong is my eye doctor. The staff is friendly. I have been going to her for 6 years and so has my son. They are good with kids too.

Terrible! Do not go here, the doctors here are VERY rude! My experience was terrible and I will definitely be filing a complaint. And the receptionist was terrible, she must hate her job too.

Dr. Pastilong and her staff are very professional and offer extraordinary services.She exemplifies that she cares about the patient and loves what she does. I would highly recommend her to my family and friends

Terrible!! This doctor is the absolute worst one that I have ever been to. I have had contacts since I was in middle school and she continued to talk to me as if I was dumb and kept telling me that I was doing everything wrong (in a very rude tone) even though every other doctor has told me to do it that way. When she saw that I was getting offended she proceeded to say you came to me. I came to her under the impression that she would act like a medical professional and if I didnt have to pay her for my contact consultation I wouldve left. Absolutely awful and I will never be back. The only reason she deserves one star is because her staff is very friendly. If it was possible to give her alone negative stars I would. Dont waste your time or money!!

Large selection of designer eye glasses with a experience employees that will style you with the right eye glasses with a clearer Vision.

Ive been a patient here for many years, and I trust my children to Dr. Pastilong, as well. The entire staff is always helpful and friendly.

Excellent and professional care from the staff and from Dr. Pastilong, whose expertise I have experienced for over 10 years, are the standard of Bossier Family Eye Care . I highly recommend this service for the BEST in eye care and treatment of eye problems.

I get excellent care with my eyes. Look forward to my appointments!

As a new patient to Bossier Family Eye Care, I am completely satisfied with their professionalism,knowledge and friendliness. Thank you for making your patients your number 1 priority.

Excellent service and great staff.Thank you takin care of my children .

Everybody is very nice and help full I like them

Great service

Great