If I could give negative stars I would. They put a full week freeze on a mobile deposit of mine for roughly $1,600 for reasons unknown which prohibited me from paying my bills on time and costing a lot of money in payment return fees. Bill pay accounts of mine from other companies have been frozen and it is a night mare getting it lifted because of Covid-19. Their only solution was a sorry. I will never suggest this credit union and I wish they did not buy out my previous bank. Worst banking experience of my life!

I have been waiting to speak to someone about opening an account for over 20 min. There is not one patron in the bank. I have seen 3 loan officers walking around and not one of them has acknowledged my presence. Worst experience ever!

ATTN CREDIT UNION ONE: YOUR ATM ON WOODWARD IN BERKLEY IS FREQUENTLY OUT OF CASH. PLEASE REPLENISH. THIS IS THE 3RD WEEK IN A ROW THIS HAS OCCURRED.THANK YOU

Very helpful staff! Jennifer went out of her way to make me feel like they wanted my business they took very good care of me Im extremely pleased

Worse service ever. Waited with six other people 1/2 hour for one banker who needed help from another one. So no one was seen.Complete incompetence! Never did get in. I left.

I am very satisfied with the service.

Everyone is very courteous, nice & very professional!!! I love coming here!

I am already a member sinceMay, 2016. Payments are taken directly out of my check. However, I tried to get a $500 loan to pay for MRI to see why I am constantly in pain. The loan officer could see I was unable to walk, but turned down the loan for a couple of late payments.I think it was racial.

Dont know if I just consistently came on the wrong date/time, but there was always a line out the door, even with a full desk of tellers. Misc. fees on an account that I only opened as mandated by their auto loan policy; literally never used the account once, and was never notified of the fees. Only when I came to pay off the auto loan was I notified of this.

Love this location everybody is friendly and the service is fast!.

Always nice frendly and fast love this location.

As of May 4, 2020 location temporarily CLOSED

The people are very nice but the ATM is Always Broken and almost no branchs.

Great service

Money