All of the staff are courteous, professional and caring. My masseuse is knowledgeable and cares about making me feel better. I come out feeling amazing.

Great experience with friendly staff, clean and relaxing environment and fantastic massage. Complete personalized massage by Gerard. his full understanding of the human body helped him apply the appropriate technique for a fabulous experience… Highly recommended!!

If I could give 0 stars I would! We were told that we could reschedule with no problems if the day we selected would be an issue. Once we did reschedule the following day we were met with attitude over the phone call with another representative, but she did give us the change we asked for. We later received a call informing us that the manager was not giving us the reschedule, and was ADDING A CANCELLATION FEE, when we were initially told politely that we could reschedule with no issues at all by the first rep on the phone. Not to mention that there were four fees added to my card! We were informed that the manager would return our calls to discuss our issue and concerns. Its been over a week with no return of call. How about sticking to your word? Or being upfront and professional with the course of actions that would be taken if we decided to reschedule? Terrible customer service and professionalism!

Everyone at this location is polite, knowledgeable, and professional. When I had problems or disputes in the past, Bellmore location was able to solve the issue. I might have gotten a few names wrong in my review so if you ask for the therapist by name just know I am referring to therapist who are located at the Bellmore location although I believe a few also work at both.

A nice atmosphere to get a great massage. Staff are very friendly.

Session was super easy to organize. Everyone was super friendly. Service was very professional and understanding of my needs as a first time customer who has never had a massage before.

My massage therapist did not have any massage therapy experience massaging. And the massage therapist in the room next to me talked throughout the entire massage he was giving. So unprofessional..

The place was clean and the staff was very friendly. As far as I could tell my husband and I were the only ones there at the time. The massages are good too!

COMMUNICATION: This is an update review. I recently attempted to take advantage of the complimentry massage that was given based a bad experience at this Rockville location. I spoke to the manager Diana who told me that complimentry massage was used. She gave me the date 7/25 & provided a credit card # that was not mine. Fast forward I checked my records & that was not my credit card in addition to me remembering that someone made an appointment for me & paid with his card. Well, this office decided that they were just going to use my complimentry massage instead. Im frustrated because Diana being a manager tone was very irritated, combative, argumentative & she elevated which naturally made me get in the same elevated tone. She was not attempting to problem solve or be accomodating. Instead of listening she interrupted me while speaking and stated YOU ARE NOT GETTING ANOTHER FREE MASSAGE & hung up. My massage was never suppose to be free it was it was paid for the first time which resulted in a horrible experience. I only wanted to take advantage what was promised by this office. I have treated more then 1 friend to this office so payment for a massage is the least of my concern, however, when a company states they will give you something for a horrible experience just keep your word. My complimentry massage was not for the staff or Diana to say we are going to use this instead of charging the gentleman who called to schedule massage. Diana is a poor manager in not wanting to admit they made a mistake. You dont assume because someone is calling & schedule a massage for me its me. Im a female a man called to schedule. I cant believe I am having another issue with this office. Manager emailed attempting dispute that my friend didnt pay he provided his card to be debited the office chose not to charge him that is a difference vs. someone not paying. Diana continues to insult me through her emails

COVID precautions are taken, I felt comfortable. Karen did a great job and I felt a lot less pain after my massage!

Elements of Bellmore-Merrick. Good massage therapists here. If you sign up for their membership, you can get 1 hour massage at $79. Recommend Susannah, she is there on weekends. The facility is very clean and the front staff are friendly. After your massage, you will receive a small bottle of water and a peppermint patty. Its a nice touch.

They are really conscious of keeping it clean. Everyone is very nice :)

Such a welcoming and outstanding massage spa. Karissa who was working the front desk, was so sweet! Lionel, the massage therapist who did my massage, did an amazing job! He spent extra time on everything that was bothering me. I was very hesitant to have a male give me a massage but I was very comfortable with him. I have already scheduled my next appointment with him. Would recommend Elements Massage over any others!!

Great experience. Everyone is very helpful and friendly. I look forward to my massage every month.

Exceptional service! Great job on the decor. Fireplace in couples room is beautiful and adds to the relaxing atmosphere. Ive been to both the Bellmore and Rockville centre studios, and always have a great massage!

The facility was very professional and clean. There wasnt any clutter, everything was pretty and organized. Tony was amazing. He was professional, nice and attentive.

Very happy with my Elements experience. My therapist Susannah, did an incredible job. So far since this location is new its still not busy, which is great for last minute appointments.

Lionel was incredible

I went for massage in the hope together relief from the back pain that I suffered out of nowhere and was sceptical about the outcome. This was my first time visiting massage place, so I did not what to expect and to my surprise Elements Massage therapist was very knowledgeable and offered massage to address the back pain. I cannot claim that it was a fun session and that it actually helped the next day I felt some kind of relief and that justified my visit for myself. I was surprised by the therapist knowledge and comittment to work on the group of muscles that were hurting. Over all I appreciate all the work that was done and giving 5 starts for experience plus higher than I thought expectations.

Ive been a member of Elements Massage of RVC since it opened some 7 years ago I have enjoyed all of the benefits of my membership, great massage,amazing staff, convenient location, an overall wonderful experience.Well now there is Elements Massage of Bellmore which I had the good fortune of visiting last week at the direction of the staff at Elements RVC, my normal masseuse was on vacation so I took a leap of faith and booked an appoint with Lionel, wow I was totally blown away could have been the best massage Ive ever had, and the new studio was just as warm and cozy as RVC which was very calming .Thank you Elements Massage now I never have to worry about where or when Ive got two great locations to choose from.

Everyone is super at the Merrick spa, got such a good Swedish massage by Lionel. Looking forward to it again.

Excellent deep tissue massage, great hours for working people!

Had an appointment with them and then I got there and they canceled the appointment they said they were going to call me back and they never did would not recommend