First time patient: excellent customer service starting with front office staff radiating to medical staff and physicians. Received great care, Dr Ringle was very informative, addressing all our concerns and then some. Thank you ACE for your caring efforts, much appreciated. See you next year.

Norma had a great attitude and fiod customer service.

Took my 7 year old daughter for her first eye check appointment. Staff was friendly from the moment we walked in the door. Staff was very patient with her and explained in detail what they would be doing and made sure she was comfortable and understood. Overall GREAT experience and the doctor was amazing. I would recommend this place to any parent.

It was a great experience. I received friendly care from the moment I walked through the doors. Usually any type of doctors office staff don’t take the time to greet you or say have a good day. This staff went above and beyond and my optometrist was exceptional. He was very empathetic and took time to explain my condition. I appreciate the care given to me. It was my first time coming here and I’m so glad I did. Thank you ACE!!! (:

The staff was friendly and everything. However the doctor or nurse practitioner said my eyes looked fine when they have discharge burning and are super red and inflamed. I think they just want to give you systane eye drops to use for two weeks. The pharmecutical companies must pay them to do this rather than care if you have a serious eye problem. Not recommending this eye center due to the lack of human compassion. You are just a number going through there to them unfortunately thats the system of health care in this country. The only redeemable quality of this eye center was the friendly receptionist and nurses.

This was my first time being at this optometrist office, as well as, for my son. The staff was very friendly, knowledgeable and just overall very helpful. They answered all my questions to the fullest and the overall experience was over a 5 star rating. If you are in the market for a optometrist office, this is the one! Thank you to the staff, for a overall excellent experience.

Trying to get an appointment or anyone on the phone is almost impossible. I was placed on hold for nearly an hour (listening to an automated system that continued to repeat the same thing over and over until someone finally picked up). My daughter and I have been waiting for our prescription glasses since April 23. I was first told it could take up to six weeks only to be told later it could take over three months (Three months waiting for glasses is unacceptable). Well, it is now June 24, and we still dont have glasses!!!Not impressed at all

My first time there today and it was an amazing experience! Everyone was so nice/helpful super sweet with my toddler, just very nice and professional!With everything going on that is something that we need now and days definitely will recommend this place!

Worst patient service ever! I always call them to make an appointment then left on hold all the time. Once I waited 1 Hour and the lady never came back, then hanged up on me!!!

This place looks amazing. The staff is very friendly. They are very well organized. They accept KFHC. I didnt have to wait long for my appt, but they are getting more busy now so the wait might be longer now. The glasses selection is very good. They have a good deal for contact lenses: $55 for the exam.

Offers great Services however be sure to set aside three hours for appointment time! Extremely long wait time!! :(

Great experience. Office staff is great and very friendly, informative, helpful. There is a wait, but it goes by quick.

Very nice atmosphere and everyone is very professional. They all seems to enjoy the workplace 😃

Health care provider in Advanced Center for Eyecare were very friendly, polite and professional my experience there was with confidence and joy thank you ACE

Great service!! Very speedy and get you covered and make sure your good to go

They are super clean and thorough. Definitely Pandemic Friendly. Two thumbs-up! 😁

The staff and dr so nice and polite as soon as you walk in to you check out 👍

It was a great experience I received friendly care from Dr and the staff very professional and helpful I will definitely recommend this place!

I like how nice and beautiful it looks from the inside. To be honest the doctors really suck especially when you let them know that you could not see out of your glasses or contacts. They give you the prescription and tell you that your eyes have to adjust to the prescription. When myself know that i could not see because i need them stronger.

Today’s visit was great..didn’t have to wait long.All the employees were very kind and helpful..Doctor was nice and explained everything I asked..I’m very pleased 😀

I love going to ACE. They have really nice friendly staff. They treat you in a verly friendly way. I really appreciate the way they treat their patients. 😊 I will forsure be going back for my kids & my glasses🥰. Recomiendo ✅

Called in January to make an appt but was told to call back in February. I called on the first of February and its full for February. The receptionist only told me to call back again in a week. I understand its busy but lying is no way to treat people.

I strongly dislike wearing glasses but every time I come in here the staff always makes me feel comfortable. Especially Amy who is SO patient and gives honest feedback when I cant decisively pick out a new pair of glasses. I really appreciate all of Amys help! Thank you!

Worth the wait... Its always full of people and now I know why great service always answer all the questions

Impossible to get appointments. Called and was told I had to call back next week to schedule one a month from now. Called the next week and was told to call again in another week. Its an endless cycle

Welcoming and kind! Also a fast visit with very little wait in between ! They were also very good with keeping seating and tools touched clean after every use

I’ve tried to get ahold of someone to buy more contacts. I’ve left two voicemails and am on hold between 45-60 minutes. I understand how busy they must be but it’s going on 3 weeks of trying to get someone to answer or getting them to call me back.

Ace eye care has the best Doctors . New Dr. A , she is so fantastic best positive , professional , personable, really takes the time to explain what’s going on sweet & thorough I was relaxed and she educated me until I really got it great visit would recommend Ace Eye Care to everyoneThank you Ace Eye CareKathleen Keever PadillaBakersfield Ca

I love that you really take care of me and my live once.

The staff is super nice & professional, the office is immaculate, I enjoyed my visit

Fast and efficient courteous staff! Great overall experience

1st want to say the staff is so nice and friendly as soon as u walk in ... 2nd. They r so clean in there wiping everything after each person not even the drs offices r doing this so i commend ur work and staff there for that ... 3rd.the optomitrist and workers were absolutely great with my daughter GREAT GREAT PLAVCE.. All in all great place for glasses my daughter pickd out some very cute 1s ..

Great service.. and there really good about cleaning every thing do to the coronavirus.. very clean establishment!!

Long wait times, no social distancing. Hand sanitizer empty, chairs are not disinfected after consulting. Tablets are not wiped down or disinfected between uses. Clean and dirty pens are thrown on counter and mixed up. Temperatures are not taken at all.

Overbooked, but their friendly service makes up for it.

I have been waiting for my glasses for over a month and have gotten nowhere with trying to call the office not happy

Took very good care of me answered all my questions

Their service wasnt slow and all the employees were very kind. Highly recommend!👌

It was really. Awesome and it didnt take to long

Its clean friendly caring people..I like Dr Kevin he was very good And complete with my eye exam Michael was the person to help me with the testing he was patient with me and was able to answer my questions hes a kind person good appearance there all AROUND good to me 😁

Very fast and great customer service really friendly and helpful

These people don’t ever answer the phone !!! Ive been trying to call them for over 2 months!

Beside waiting a long time the service is great

That staff was polite and helpful.

Dont waste your time trying to set an appointment. Was on hold for more than 10 mins, just to be told to call back in 2 weeks. Worthless response.

I just had cataract surgery by ACE. I was very impressed with your facility. With all the people served (and sometimes their kids) the place is very clean, appointments are relatively on time, the medical staff and assisting staff are very pleasant and professional. I am 80 and disabled and never found anyone impatient or unkind. I was amazed at your ability to handle the large number of patients (and family) you care for so efficiently and with little drama. I am very satisfied with ACE. The surgery center facility is another matter (too small !!!) though the staff and professionals were very good.

I had a great experience going to Advanced Center for Eyecare!

The staff is always polite and helpful. They answer your questions professionally and always make sure you understand exactly what you are wanting to know.

This place is TERRIBLE. I am going blind, and so I show up for my appointment after getting a referral and they wouldnt let me go to my appointment! They said I did not have an authorization, even though I did. They must have lost the authorization and didnt want to admit it, or maybe they are just prejudice. They were so not helpful, and were being quite rude. And when they forced me to reschedule, then they said they wouldnt see me for 4 months!!! I am going BLIND!!! No compassion! No receptionist has EVER treated me like this, it is preposterous!

Rude people work here they dont like to help you and they dont know what they are doing

The service here is not professional at all the ladies who work on the floor are rude and not helpful I was given the run around driving back and forth to not even get the help I wanted was told my medical does not pay for my childs glasses! They didn’t even explain how my child got the glasses he has from them? This was All behind me coming in to get a once in a lifetime repair Were I explain over the phone that I was missing one of the sides of the glasses they told just bring what u have and that was it, I get there for the lady to have one look at them and say these can’t be repair you’ll have to pay 45$ for new ones when I didn’t even have any money with me as I told her well I wish someone would of told me this over the phone she just stood there with a blank Expression shaking her head like I don’t care either give me the money or go else where I stayed asking questions to front desk who were willing to help me anyway they could and as I look around people are crowded and frustrated also I will not be going back and will not recommend to anybody and this is my 3rd bad incident here and my last !!!!!!!!

Had a great experience here. The staff is very friendly and helpful. And your prescription is ready 7 to 10 days after. Better than most places you have to wait 2 to 6 weeks . They are very professional and the place itself is very well kept and clean

Took no time at all and the staff was very friendly and efficient.

Friendly and professional. In and out in under an hour.

Love this place!! Honestly wouldnt wanna go anywhere else called on Tuesday and they got me in the next day! I highly recommend this place

I’m 58 years old and ACE is by far the best experience I have ever had. Simply the best! I highly recommend them. Very professional and courteous!

I had it with this place. Every time I call they never have any appointments available. I have been trying to make one for 2 months now. Every time its the same thing. They dont have the schedule available. That is so pathetic. So unprofessional. This is so disappointing. I DO NOT RECOMEND this place. The receptionist are not doing their job. If I could I wouldnt even give it one star.

The office is so clean and nice. The service was fast and they treated me so nice. The Dr took his time with me and my daughter and made sure all of my questions were answered. Cute selection of glasses too!

Everyone good 👍😊

I wouldnt give this place a star! (I had too if i had wanted to rate this dump)this place is a joke! Kevin Wang shouldnt be practicing! He gave my son a wrong prescription for his glasses. I had taken his old prescription because he was new to this office, his glasses were only a yr old (they broke while my son was playing) Kevin Wang try to tell us that his prescription changed dramatically, when we went to pick his glasses we put them on him and he stated he couldnt see. So we told them our concern and they asked Kevin Wang and he stated that he need to get use to them. We decided not to take them. And made another appointment to see him. I even called his Dr back home and he stated for us not to let him wear those glasses till we got a second opinion. When I took my son back for his appointment we waited an hour to be seen, once we were seen I told Kevin Wang my concerns and he brushed me off and got an attitude and said and I quote I went to school for this my response to him was I understand but I also wear glasses and know that thats not right that he isnt able to see. So then he tells me and I quotewell what prescription do you want me to give him? My response to that was the right one! When he was doing the exam on my son he would ask him what looks better a or b. My son would tell him a, well he told my son no you cant see better with a. Im sitting just taking everything in. Then he tells my son can you see the letters my son tells him no. He says okay again I did that on purpose. So at this point I stop the exam and tell him I dont think you are here to help him you are just sabotaging his exam and you are just trying to be correct! I want to see someone else! I will never let my son feel like he did something wrong when he was being honest about his vision . My son was so upset and thats not the kind of experience I would want for anyone! I did go see another Dr and his vision is actually a quarter better. He had a great visit with his new Dr. Please dont go here!!! My son didnt deserve what he went thru!!!!No I actually did not leave a comment under a different user name!

Very professional staff and clean facility.

Dr. N is excellent!

The price for glasses and were outrageous, as was the wait time. I have 100% coverage insurance for eye exams yet they charged me for the entire amount. I called the insurance and let them talk to a representative. Nothing changed. The quote and bill were very different. I cancelled my orders, the next day was advised of a 15 % restocking fee for orders unrecieved. Dont do business there.

I hadn’t had my eyes checked in a while, so I made an appointment with ACE. They were able to see me within a week, which was amazing ‘cause many other eye doctors in town have a 3-4 week wait for new patients. Their office is super clean and their staff was all very friendly and helpful. I think I barely waited 15 minutes before they brought me in to see the doctor. Dr. Cheung was fantastic and it only took him a few minutes to figure out that I have a slight astigmatism in one eye. He wrote me a prescription for glasses and I was able to fill right there at ACE where they have a pretty decent selection of affordable frames. I was so happy with the experience that I made appointments for my kids, since they haven’t seen an actual eye doctor ever... better safe than sorry!

I enjoyed our visit. Nice selection of glasses for children the assistant was so nice to my daughter.

After calling 6 different offices to be told there is a 6 month wait I called A.C.E and they were able to get my son in within a week because he had broken his glasses and he couldnt go that long without them. All the girls in the office were exceptionally nice and the Dr was amazing! We only waited maybe 15 minutes before getting called back.

This Place is the Best !!! Its quick.. The staffs are very nice. Professional doctors. They have different nice in style prescription glasses to chose.. Will be coming back most def.

Best place for eye exams and glasses by far the best. Professionals who kmow what they are doing and good prices and great care. I will never go any other place again!

This is one of the worsed prescriptions Ive ever recieved. Today, after wearing my new glasses for 2 months I put on my old glasses. everything is much clearer, not perfect, because the reason I made an appointment was things were not as clear as I would have liked them. The prescription I got from ace actually made things worse. Since then I have went and got a new prescription from Sams club. Waiting for my new glasses to come in and will update this review when they get here. For me Ace was a total waste of time and money.

The Asian optometrist (forgot her name) was so rude. She just yells at her patients and doesnt seem to grasp the fact that something that cant be seen CANNOT be seen. She seem to be demanding and when she was doing an inspect kept getting upset that the inspection was taking so long. Will not be returning here and I recommend no one goes here as long as this lady works there. I talked to some other people who went here and they too were treated extremely poorly by the Asian doctor.

Very bad experience racial profiling has to stop its not fair i cant pick up my disabled sisters glasses that was ready because a staff member didnt want me to my sister cant see

They are amazing 👏

Great staff and doctors . Super fast great glasses selection

Very welcoming and attentive staff. I especially appreciated the snacks offered to the children in the waiting room. Very cool!

The best place in town I think to get your optical needs, the Dr was friendly and nice and the optical department rocks they made my day 👍🏼

The staff wasnt doing their job as in explaining the process of your first glasses , the lady was not helping me the way she should of which resulted in me going home with the sample glasses and not doing a prescription because she told me i didnt need a prescription i just need to pick out some glasses from the wall over there where she didnt even show me where? i m a first time mom i dont know any thing about glasses i dont wear them and my close family member dont either so excuse me for not knowing better but isnt that their job to help you know ? i was so embarrassed :[

Very friendly and professional staff

Have never been there was trying to set an appointment today sat on the phone almost 3 hours finally hung up that is insane I can only imagine what the wait is if I actually got an appointment

Very busy wait time is long but you get good time with your doctor and they do good job.

Its worth the wait to come here all the staff is very friendly very helpful truly caring from their heart and very efficient and very caring

Every experience has been great & love how flexible they are with their scheduling! Recommend this eye doctor to a few people already!

Worst place ever. The doctor is rude and the staff dont help. Stay away from this place.

I am giving them one star because I tried to reschedule appointments and the receptionist gave me the run around. I had canceled appointments in the past because I was changing insurance. The lady gave me attitude and I quote, “oh you cancelled well let’s see if we can even see you.” I told her yes I canceled but I called ahead a time and explained my situation. Then she said, “well let’s see.” She placed me on hold for over 10 minutes. I called again and they didn’t even answer the phone. I called one last time and they placed me on hold to leave a VM. I left a VM and no one called me back. I called January 2nd. It’s like they don’t care about their patients.

Each visit lasts around two hours, mostly waiting room or waiting in exam room. I needed three tests, normally all happen in one visit - yet they made me come back for 3 appointments, one test each time. Each visit I said my eyeglass Rx needed to be updated, and the Dr wouldnt do it until the next visit??? Im not going back. I have a job and cant take all that time off...and I still dont have a glasses prescription. Total waste of time.

I had a very nice experience with ACE EYE CARE. They were fast and very helpful.

This is my second time in business with Stanton optical. My first experience last year with store mgr Hailey was phenomenal, she was wonderful!!!!!! But this time around I had an even more exilerating experience with store mgr Rian! Now she is thee BEST! Hands down! Her customer service level is beyond the normal, she really connects with the customer, and tried her best to accommodate! She listens and her intuition/judgement was on point and thats what I look for in my eye care personnel. I personally think she needs to be promoted to GM, she is Bakersfields optical professional!!!!!!! #BakersfieldLovesRian (wealldo😉)#stantonopticalreignssupreme

They had a 2-4 hour wait and didnt bother telling anyone until after theyve been waiting 2 hours and asked. Mind you I had to wait over a month for this first appointment. Im still waiting after 1 1/2 hours. I feel like I should just walk out and wait another month for an appointment with a different eye dr.

I wasn’t a patient but the staff is nice. The facility is clean and well maintained

The waiting area was too small for how many people were there, but the staff was amazing.

This place was not even worthy of half a star. The staff was ok but the doctor made us feel like we were idiots. Kevin Wang gave us the absolute wrong prescription for my sons glasses and said this is what he needed and fought us on it. We reported him and had a 2nd opinion where they said my sons vision had got better and didnt require a thicker set and also said the prescription Wang diagnosed was unbelievably wrong. Wang made a comment saying that my sons eyes wouldnt be damaged by giving him the wrong prescription. (Capital B.S) I feel like sewing for malpractice but dont have the time. I strongly suggest anyone who reads this get a 2nd opinion after going here or just not go here AT ALL. Please i couldnt imagine what damage would have been done to my poor childs vision if i listened to this doctor. P.s they forced my son to have his eyes dilated when they didnt have to... he cried after. And having separate rooms depending on insurance type is JUST WRONG!! What does it matter how clean the place is if the doctors are incompetent. Wangs comment, I went to school for this.. well Mr. Wang sorry to tell you.. You need to go back.

First time there. Everyone was nice and helpful. Was a bit of a wait, but the service was worth it.

First time there great staff great doctors everything was Just great

I enjoyed my visit at ACE. Great eyewear selections and a quality, professional atmosphere.

Worst experience ever! No patience whats so ever. Dr did eye exam so fast that I felt stressed and pressured to hurry up and answer the questions he asked. Didnt even get the correct prescription. Never going back dont recommend this place.

Staff was not friendly at all the 3 times we went in there. Went ahead and made an appt for 2 others in my family giving them the benefit of the doubt. Apts were made a month ahead of time. They called one week prior telling be they need to reschedule for 2.5 months later. This place is a joke!!!

Horrible service I took my mom for and eye exam and was denied service just because she didnt have an Id.Waited more that 30 min for that and with appointment. I will not recommend this place to anybody.

The staff and Doctors are so RUDE, This will be the last time we come here

Very nice and helpful

Very unprofessional, rude and a waist of time. Over booked and not enough staff. 2/22/18 2/23/18 and still no glasses or contacts. Ive been called down here two days in row to pick up and for the wrong pair of glasses.

Excellent atention