I drove over to the Barton creek location after work to pick up a sweater I wanted to exchange and the store was closed during hours of operation with no sign. This would have been fine had the associate I spoke to today about canceling my order and making a price adjustment for the inconvenience (on the sweater that went on sale) had not been so incredibly rude. Seriously terrible service.

I visited this location today to make several returns from different orders, and Nikki showed phenomenal customer service! She was patient, knowledgeable, and friendly throughout the process, and went above and beyond by reminding me to input the phone number associated with my Insider account and discussing different coupon options with me.The store was clean and well organized, but the overall standout (and my reason for submitting this review) was the customer service I received.

We came to get some jeans and were not aware that this store closes at 7pm. We we quickly told that they close in 3 minutes and the dressing rooms were closed. Should of just told us you didnt want our business. Very poor customer service. Will not be back and Im sure nobody will care. This is the sad world we live in.

Tired of renting a tuxedo, I went in to buy. I asked a team member for help getting a measurement to decide which tuxedo I should buy. She said we dont do that here and walked away.What a quick way to lose a sale!

Kait was hands down one of the nicest people I have met and gave me great recommendations on what pants I should buy. She took the time to make sure the pants fit both vertically and horizontally, and made dang sure I looked good in them. 5/5 store, 5/5 customer service, and 💯 Ill be shopping here again. Give this lady a raise and higher her an assistant so she she can keep up the great work!

Great store! Found quite a bit of clothes I was excited to try on. First store I’ve walked in and found so many likeable finds since the pandemic hit. I’ll be back regularly!!!

Yesterday, Sept 1st, 2020, I went to the store to exchange some clothes I bought online. I arrived at 7:30 pm and the doors of the store were semi-closed, before I drove there I checked on the express website and Google maps, and both places said they close at 8 pm during week hours. I had to drive from Kyle to the mall because that is the nearest store they do online exchanges. Since the door was semi-closed I started knocking and two girls just waived and one of them shouted that it was already closed and that they usually close at 7 pm. I was frustrated and I told her that the regular hours were till 8 pm. She just ignored me. After 3-5 minutes of waiting the two girls decided to walk out of the store and leave, I told them again why they were closing so early and one of them, a blond, white girl, responded that she was the manager and she could close at any time she wanted. I kept arguing with her and I asked for their names and employee ids because I wanted to put a claim and she started yelling that I WAS STALKING THEM!! THAT SHE WAS GOING TO CALL THE COPS! I became the bad guy by just asking them to do their job. I started walking towards the mall exit and left, not sure if she did call them or not. What a horrible customer service experience. Express should update their hours to Managers own the shop and can close at the time they want.

Get the best results and you will have any other ideas for your business

Gabe made the experience absolutely wonderful. Despite being inundated with the after-Christmas crowd, he expertly managed to help us find the right size attire. Thank you for your friendly and attentive customer service, Gabe. Well definitely come back to shop at this Express in the future.

Please update your store hours on Google. Its frustrating getting there and finding out that the store is closed, when its supposed to be open until 9pm.

Bad service from some tired associate with manager privilege. She had a cheek piercing and just didnt know how to communicate. Doesnt $700 and stopped shopping due to her insolence on dealing with some of my returns.

Store hours show open until 9 p.m. on Google. Tried to visit today at 8:05 pm and the associate yelled at me while checking someone out “we”re closed”. Not that difficult to update store hours on Google. Not to mention the doors were still open!

It was the only place that we actually bought anything at the mall really. They have really nice mens clothes including some good button ups and sweaters (at least in January they do) and I got a nice belt. Its not cramped, they have nice fitting rooms, and have frequent sales.

Closed an hour early

EXPENSIVE!! Lots of great clothes items, with good brand names, so maybe thats to be expected, but still I was shocked at how pricey things were. Staff was okay, manager seemed fine, but the clerks at the counter moved slower than molasses in January, with sub-par attitudes. Nice changing rooms though! No bathrooms that I saw, which is a detracting feature for me.

My new favorite place to shop! Quality and designs of material are great and the deals involved with signing up for free are AWESOME! I went in today to buy a pair of shorts, and I had a monthly perk that entitled the shorts to be 100% free! No lie i was so happy. This place wont rip you off with silly bargains youll actually get good deals. I like to shop online, but the staff helped me exchange somethings that didnt fit in a fast and friendly manner today. My favorite place by far!

Its the best. Great clothes and service

It was ok. They didn’t have a big variety and the store was on the small side. Definitely needed to be organized and it took a bit to find staff when it wasn’t even busy.

Express was nice. It was well organized and the staff was very helpful. They were a little expensive for the quality but I will most likely visit again.

I love the quality of the clothing here but I HATE that this is the second time I came at least 40mins AFTER their supposed open time of 10am. I came to the mall at 10:15 and walked around for 30mins and their still not open!!! I needed to make an exchange before a work shift today but I may just make a return now, when it’s convenient for the store of course. :| Maybe a more reliable opening staff is needed here??? Just a thought.

Everyone is very nice and tends to you. Very friendly; offers rooms when seen holding your try-ons. Even call you sweetie and honey. So cute. Love their clothes. Their jeans are the best deal. Their ts and some others get those little balls after you wash once or twice. Jewelry is great but over priced. Love their purses; another deal.

I love their 1MX Shirts as well as Denim! Best fitted and slim dress shirts and life time lasting jeans.

Great looking clothes and friendly staff.

Amazing collection

Love it

An eclectic collection clothes, great choices and great prices

Some of the staff members are not too friendly but you gotta love the offers they got.

Very nice staff , especially the manager she is awesome !

Don’t order anything online. Takes weeks to get and the online return program is a joke. It has literally takin a month to get the right vest. I needed it a week ago.

Love MK! Great brand and fantastic products! I am never disappointed.

Expressly out of good deals

Thanks for excellent customer service, not only do the employees treat you well, but I love that I get an email after my purchase ;0) Pretty Cool!

Friendly staff, love this place... always a great experience

No one ever offers to help unless Ive asked. And they never have petite sizes.

Well design pants and shirts

Its Express...overpriced for what you get but when your in a pinch and need an outfit its always a good stop!

They did not remove a click that has their clothes then I took it to change it and thinking that it had stolen what happens with its employees who forgot to remove that when it was already paid and that had my receipt bad experience

Love their clothes

Great customer service.

I walked into the store and was not welcomed at all. I browsed around looking at handbags and was never asked if I needed any assistance. The prices are also outrages. Will never go back into the store.

Awesome jeans and dresses.

Love the quality

Youth clothing ..

Beautiful garments and styles