What an amazing looking VA. I needed a new ID card and visited here. My brother in law also needed a CT scan and their new scanner had him done in 15 minutes or less which is mind blowing. Staff was friendly when I spoke to them about my new ID card. They have a store, shops as well as all your medical such as radiology, lab, pharmacy, prosthetic and so much more. Art from veterans is also hanging on the main floor.

I have had many experiences at this facility: primary care, neurology, labs, MRIs, pharmacy, surgery and inpatient care. This is the best healthcare I have had in my life. The majority of the staff have always been courteous, professional and knowledgeable. My fellow veterans are some of the greatest people walking this planet. I am incredibly grateful and blessed in these experiences.

Its another poor attempt by the VA to provide much needed services to Veterans. Ive been there several times and have never been seen on time. My average wait time has been 30 minutes and up to 45 minutes (for a MRI and pharmacy) without anyone asking if Ive been helped. Ive also witnessed a few employees sitting and playing on their phones while older veterans walk around looking for help. Why do you think there are shirts that say I survived a visit to the VA? If youre a civilian and want to truly support Veterans I suggest you contact your Congressman and ask why Veterans receive such poor service from the VA? The VA lacks accountability plain and simple. Dont believe me then just do some research on this facility and the overspending associated with it. This is has happened before and it will continue until more civilians realize just how poorly Veterans are treated at a VA Facility.

I lost my private heath care after getting laid off last year so I started using the VA. I am very pleased with Rocky Mountain Regional. The facility is modern, easy to navigate, and has everything under one roof. Staff has been very good to me. This is not your grandfathers VA. I encourage vets to check it out. I think its just as good if not better then private heath care system.The only complaint I could make is the phone system. But the online services work just fine.

Everybody here AMAZING! Always take great care of my Dad ☺️💗 some of the system is questionable but the people OUTSTANDING! Thank you for being here

Awesome Customer Service, it’s a huge hospital for Veterans, they also have big Cafeteria and very helpful people here and very informative people. Doctors and Nurse are so good that they make you feel like home.

I cannot believe how bad they are. I had a open wound on my arm for months and all they wanted me to do was put pressure and heat on it. It got to the point that I had too just open it and remove it my self. Today I got told that what I have could be strep because I have most of the symptoms but because 2 of them are related to covid that is the only thing I can do.

If youre going to the eligibility department you are in good hands. I was scared about coming here because I have heard negative experiences from my peers about VA employees but I am grateful for a positive experience from the eligibility department staff. The staff was amazing and attentive. When the staff members would say Hey we havent forgotten you or hey there are a couple of people ahead of you we will be with you as soon as we can.If you know anyone that works in eligibility please let them know they are appreciated :)

Ive used the aurora facility 4-5 times ,i was always treated with,respect,courtesy, and compassion.Ive had surgery,as well as urgent care.Today i went for labs,booster covid shot,flu shot,and picked up my diabetic test strips.the entire time was less than an hour.oh even left a urine sample. All in all i had a good experience.please keep in mind there is alot of vets and that kindness and patience go a long way.thank you to all the V.A. staff

Phone system never works and won’t connect you to a human. After trying every promt it eventually just hangs up on you. Perfect representation of how our govt takes care of its veterans

Feeling like I had flu/COVID I went to the ER at VAMC on Wheeling in Denver. I was impressed with the professionalism demonstrated. I was admitted as I had an infection after a biopsy the previous week. The doctors/staff/quality of facilities at least from my frame of reference are unmatched in any medical facility VA.or private.Thanks to staff for professionalism and attitude. Not sure I could have had better care anywhere!

Both myself and my girlfriend are Vets, about 2 and a half years ago, my girlfriend had her upper spine vertebra fused together. The team of doctors and nurses were the best. They had my girlfriend up and walking, with a walker, in 7 weeks. They are the best.

I went to the Aurora location this weekend for a simple urgent care matter. They were using the ER as urgent care since it was after hours. I was treated quickly, professionally, and compassionately by the team, and we were in and out in around 45 minutes (and it may have been even quicker than that). It was one of the best VA experiences I’ve had in 20+ years in the system. I wish all facilities I encountered were of a similar quality.

The building is pretty hard to get from one side to the other for some people but its a beautiful clean facility that looks and feels modern with a pretty good coffee shop, and a shop inside if you are waiting for someone or waiting for an appointment. The staff are great and helpful and there is plenty of care

I have had a fantastic experience with all of the doctors at the Rocky Mountain VA. It may take a while to get appointments, and it is sometimes hard to deal with rude administrative staff at the front desk of each clinic, but once you get in for care, the doctors are professional, extremely knowledgeable, caring and they take your health issues seriously!!

Ive had serious issues with this hospital. Severe negligence. Obscene reporting from employees. Dont mention OSC.gov. Its the office of special for veterans. Download form 14 to file a complaint. I told them I filed a complaint and I get almost no care. They built an expensive hospital and kept the bad union doctors. Theyre killing me slowly.

I’m thankfully in remission after stage III cancer treatment and surgery, healing from surgery severely herniated disk, and surgery to repair my broken hand … needless to say it’s been a rough 14 months with more time in the hospital than I care to think about. That said I cannot say enough positive things about the Denver facility and staff regardless of department. To all the staff and all my teams who made my recovery possible, Thank You. Thank You for giving me my life back and ensuring the whole process was as pleasant as humanly possible.

Went to the ER tonight.I was seen promptly and professionally with great care and courtesy by each member of the staff. Im talking about the level of care that would make a neat mini film.In fact, every encounter I have had at this facility has been first rate.I have had orthopedic surgery here, and been seen a couple other times at the ER over the last couple years.I had been meaning to write a review several times, and simply did not get to it until tonight.Thank you to all the excellent staff.We are blessed to have you.

Well had a hematology appointment. Showed up early to get blood work done. They told me they already took my blood. So went to the appointment and they told me they rescheduled it 2 weeks out. Only at least an hour long drive there. Just called to schedule a follow up with my primary in Golden following an ER visit. Which golden primary told my appointment was with so.e rack clinic in aurora. Rack clinic called me said theyd have scheduling call me which they never did. So I sat on hold for 40 minutes to schedule it my self where I got to listen to screaming kids and another person talking abunch in the back ground. Luckily I only have to miss a day of work so lose those hours, so I can go to the appointment I scheduled today on my day off next Tuesday because when you call to schedule primary care. They just schedule you wherever they want at whatever location they want and told tell you its a different location then your expecting.

Been at waiting for my 1100 appointment since 1030 it is now 1230. Having to utilize this VA facility to go through the hiring process has been the worst experience I have had in 23 years of federal service.

Came here for help begged and they refused to treat me and sent me a bill… however Ronny Jackson office in Texas helped me get established for treatment through the va later no thanks to the failing system for our veterans took me 4 times in the pavilion to get help from the va I’m one person so how many have taken their life because most of us lost everything for this country and they still suffer like 3rd world country

This place has a lot of drs. and they built it so big, where’s the drs. When u need them? I’m still waiting after a year to talk to a mental health doctor. And i can’t understand why I need to press 1 and still can’t understand them. I’m getting sick of the va at this location I’m finding a different dr. I’ve called several times to get ahold of someone just to be put on hold for over an hour or simply hung up on. Might as well go to a civilian dr.

The design is HORRIBLE. It takes me at least 30 minutes just to park and walk to my doctors office.There are two parking garages but only one is for patients (but there are no signs indicating this on the street so patients accidentally park there all the time).In the patient parking garage, there are THREE separate entrances and only ONE is for patient parking (there are NO signs telling you how to find that entrance, either - its not visible from the street). If Im lucky enough to find parking (I regularly drive all the way to the top story to find an empty space), then I have to walk AAAAAAAAAALL the way through the mile-long building to find the lettered (A-G) building youre in (A is closest to the parking lot but, if you have to go to bldg G, you must walk the entire length of the facility). Thank God Im not in a wheelchair/crutches/etc. because this would be especially terrible.NONE of the buildings are labeled from the outside, either, so you cant just drop someone off at the correct entrance and then go park. You HAVE TO GO INSIDE to find your correct letter building.Why would they set it up this way? I have a theory: Social Engineering. The same social engineering tactics that stores like Walmart use to keep you in their store for as long as possible in order to pressure you into buying things you dont need. I counted SEVEN stores on the ground floor alone (see pictures). These stores all sell overpriced luxury goods, such as expensive headphones, microwaves, and deep fryers. Let me remind you, THIS IS A HOSPITAL.I HATE going here but I often have to because my clinic in Golden has almost no facilities.A perfect example of government fraud, waste, and abuse. Its obvious that the creators of this building cared more about extorting money from veterans than they did about actually helping people. This sort of behavior is ethically atrocious.

Rude service right at the entrance. Tried to resolve it on the spot to no avail, tried to speak to a supervisor and I was told thats not possible I asked for the persons name and he declined to give it to me, had a black take strip over his badge. I tried calling the main number to make a complaint and share the pic I tool of the person at the front door, but no one answers the phones. If you go to this place be prepared to be turned away. I would give this place a negative star if it were possible. IF you can get into the building the medical staff is great and helpful.

The VA is the worst veteran health service we have ever experienced. My husband had three different appointments with the mental health doctor and she “forgot”, “was called in for an emergency” and just didn’t call him at all. They are so irresponsible and careless and they should be replaced with better drs. She never answers her office phone and is supposed always busy on her scheduled appointments. So disappointed and there is nothing we can do other than write reviews.

My Father a WWII Navy Vet has been a patient in this hospital twice, once in 12/2018 & 02/2019. Both events started in the ER and he was admitted from there. From the moment we walked into this beautiful facility we were greeted with a smile & asked if we needed assistance. The ER admission clerk was helpful & friendly. The entire ER staff was professional, personable & friendly, in fact they went above & beyond the call of duty. Our experience in the Pre-op & OR was superb!! The staff made sure my 94 year old Dad understood everything, they showed him respect!Hats off to the VA staff, janitors included! Thank you for the kindness you have given to my Dad!!!

Got a Covid vaccine booster shot and a flu shot for free after serving 14 years in the US Air Force, got enrolled and found out Im still alive.

Hands down the worst VA I have ever dealt with. Ive been to many other VAs and received phenomenal care. Never, never have I had a dental clinic (yes, I’m 100% SC) tell me on the first call we will call you in two weeks and then on a second call say we dont know when well call you but its greater than a month. Really? It’s very hard to eat on my right side of my mouth and painful at times and this is the treatment I get? And I have been to A LOT of VAs, specifically the Phoenix and Las Vegas VAMCs who could both see me within a week! And it takes you over a month or god knows how long? This is completely unacceptable. At the very least, your dental clinic could have given me an appointment time but instead they are full of a bunch of I dont knows.

Meat Gazer! Ahhhh hahahha!

I received terrible care at the emergency center todayThis is the worst experience in my 34 year history with v.a hospitals. My doctor was apathetic and unprofessional. When I entered the triage station I told the nurse my pain level was a six. Even though there are non narcotic pain medications in I.V form she never even addressed the issue. That s an ethics and moral issue in the medical fields. And as I stated previously, indicative of apathy and maybe even malpractice. The nurses blew four I.V lines before getting the fifth one in. My nurse said it was because I was severely dehydrated and that s when its hard to get one in. When I mentioned to my doctor that I thought I was very dehydrated she said irritated that I wasnt. Also she gave me a very weak dose of anti nausea medication which didnt help at all and then released me even though I hadnt been able to eat something for five days without vomiting including most of my fluids. Well I could go into greater detail but not for this form. I will be writing a longer formalLetter to President Biden and Director of the V.A in the near future about my experience and I can only hope someone reads it

Ive been using the Denver VA system since 2014 when I left the Army, it might just be my bad luck but every single interaction Ive had with the system (old and new) has been atrocious. Just trying to do the smallest thing like order a prescription becomes a nightmare process. One which you better have blocked out half a day for otherwise you very well may walk away with nothing. Calls frequently just ring with no answering machine to even pick up let alone a person, and if you do get a machine good luck actually having that call returned. Medication sent to the wrong address (3 times), after moves even though you changed your address and even went in to talk to the admin people to ensure the address change went through correctly. Appointments canceled on you at the last minute with no reason given. I received a letter in October (2016) that I had an appointment scheduled for September (2016). When I called and explained the letter was mailed after my appointment, I was told too bad I missed the appointment and it was my fault. There is much more, but this review is already too long. Bottom line if all of this has simply been bad luck on me, I hope yours is better. I have to use the VA (woe unto me), but if you have any other options run from this place as fast as you can.I felt I should add one edit to this. The Denver Vet Center is amazing.

The WORST VA hospital. The staff is terrible...in every department. Ive been countless times and I literally get anxiety every time because I know its going to be a bad experience.

The largest, cleanest medical facility I have ever seen. Lots of new doctors so the medical experience is absolutely horrible. After 11 months of treatment I have decided to discontinue my treatment and medications. I cannot warn anyone enough. If it is a medical emergency and you have no other alternatives I guess you will have to do what you need to. If you have any other alternatives go elsewhere. This facility proves that you can spend millions upon millions of dollars and still have the same old corrupt system. I spent 28 years of my life working in medicine, this system needs to be shut down. From your first appointment you will get that old familiar feeling that you are there for them. I have seen crystal meth addicts from the street get better treatment at Grady Memorial in downtown Atlanta than I see our veterans get at the VA. That is no joke!

Went to the ER and had a pretty good experience considering the circumstances. The pharmacy experience was not as pleasant. Was told there were significant delays in getting mailed prescriptions and to get the medicine same day. After waiting to see the pharmacist, was told it would be another 15 minutes. It ended up being an hour and a half and they didn’t even have all the medicine I was prescribed in stock so it would have to be mailed anyway.

The last time I went thereFor medical treatmentI was escorted off the property byVA Police.Officer J D Brown said you dont have to go home because you dont have one but you cant stay here.I slept outside under the bushesBeside a homeless shelter that said they had no room.Thank you for your service?

I have been seen at the VA since 1990. I have had courteous service everytime. The people that work there have always been professional and respectful. The level of service and care at the VA is equal, if not better, than other hospitals I have been in.

When you miss a phone call from the VA . They leave a message with no information of what department they are with, no extention number or name. You then spend the next few hours using there useless phone system. That just puts you on hold for another15 minute to find out the operator sent you too the wrong department again. The VA needs to stop spending money on building rediculusly under staffed hospitals and put there money in to training there staff to actually help vets.Update the phone number that you supply in your comments to my post. Is once again a useless phone system that says expect a call back in 3 to 5 days. Im still waiting an a call back from 2 weeks ago.

Not that going to the hospital is anyones idea of fun, but the VCS Patriot Cafe does produce some good food.

Only been here once so far, but way Better than Dallas VA. Staff is kind. Easy and convenient parking, Understandable floor layout, and I got to my appt with little direction.

Do not recommend... Horrible customer service

Take the RTD, R Line. You wont have to drive around forever looking for parking. The SE Entrance is about a half block from the station - about a 2 minute walk, and I have a disability.The facility is (as expected) the nicest VA Ive ever seen. It should be for what it cost the taxpayers, though.... It is pretty easy to get to the business office, and most of the clinics, specialty care, and the ER are located very near each other.As for the medical care.... well, pretty typical VA. You have to be your own advocate - nobody there will do anything to help you. Always call or go online and verify appointments, perscriptions, etc, before trekking to the facility.

Slow as hell to do anything here. No parking for my tall vehicle. Got my left knee replaced and had to walk three blocks. State of the art but lame ability to get anything done.

The staff is taking excellent care of my father and very friendly as well as helpful to me.

This should be ZERO stars! My brother was scheduled for a routine gallbladder removal surgery over a month ago and has been fighting for his life ever since! The doctor severed his main bile duct during the procedure then sent him home. And, when the emergency room sent him bak later that day, they pumped him with pain meds for 3 days and sent him back home without even checking for surgery complications. When he ended up back in emergency, the scan showed that his abdomen was FULL of bile basically digesting him from the inside out. So, a month and several surgeries and procedures later, as of this moment he has a partially collapsed lung, 3 stents/tubes hanging out of his body and a host of other complications. He has spent over a month i the hospital with no clear end in sight. This negligence is disgusting and criminal!

We got what we got. So be it. Hospital care exceeds millions of dollars per Marine or others. Im grateful in todays world.

I needed assistance in getting a Covid vaccine scheduled for my elderly father. I spoke with Lynny H. She was very kind and helpful, letting me know where in the complex he needed to go, made sure that I let my father know that he will need to make a 2nd appointment while he is there. Lynny answered all of my questions with confidence and did not make me feel rushed.

When you call you will be on hold for about 25-30 minutes everytime I called its been the same. And my appointments keep getting pushed back I been waiting since November. Covid is not an excuse for a phone appointment rescheduling.

Shame on you VA! Horrible service!! Delay Delay Delay Delay Delay Delay Delay Delay Delay Delay Delay Delay Delay Delay Delay Delay Delay Delay Delay Delay!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!....total incompetence!! Going to private sector. Your service is a JOKE! Captain Caffery

One of the worst wait times I’ve ever dealt with at the VA. Can never get in contact with nurse or you’re on hold for 30-45 minutes.

The badging department is incompetent.

So fresh and so clean. Ample amount of parking. A nice large waiting area in pharmacy. Great experience at physical therapy.

Professionals who care and give all the Vets the best medical care posible.

Wonderful place they have given my husband excellent, life saving treatment several times. Staff are kind.kindanprofessional .andprofessional

1st dr I had was more worried about herself then me. 2d lady I had, np soclel guest ws great. She really tried to help me but as tje va is, most of the time the referrals she put in never went anywhere. She could only do so much to help. A couple times saw a dr when she wasnt available & he actually told me there was nothing he could do for me. :(

My name is Kevin Nason. I am a retired Marine and was heading to Colorado to visit my family. Oct 2, I broke my hearing aids. It was a Friday and I was hoping to get them fixed before I left the area in 4 days. I went to audiology in The Rocky Mountain Veteran Hospital and met two ladies who helpedMe out. Radiance and Shenna were awesome andAfter hearing my situation, took care of me. I would like to thank them for their care They are great representatives for the veterans administration

I have had great care from the VA for over 15 years. Sometimes it might take a little longer to get a specialty appointment, but the care and actions of the providers are always good. Only negative was dealing with a scheduler who didn’t want to be there and help Veterans - end result was that she was rude and unhelpful.

Suffered for years with a skin condition related to service. Only to be told by Dr Dellavalle when applying for disability “ you should be grateful “ because the medication that you take is $3,000/month. To this day still, I can’t find any word to express how somebody could be so cruel and cold.

Few times i had to go to the new facilities is being great staff and services specially with the amount of people there

Best VA ever.

2 month wait to get an ultrasound just for them to cancel the appointment and cant get another appointment for another month and a half. Wanted to get referred to an outside clinic so I waited another 3 weeks (they told me 2) to get a call with further instruction. I never got a call and instead received a letter saying they called me. Now Ive been on the phone for 52 min with 20 callers ahead of me trying to find out whats going on. When it was finally my turn it kicked me to the back of the que and theres now 27 callers ahead of me. 1 hour 37 min later I finally get through only for them to say theyll have to call me back next week which they prob wont do and ill have to call back and wait another hr and a half... Worst service Ive ever had, unbelievable.

If I could rate a zero i would. Horrible place!

Back surgery on 11/9/20, after 5 days had issues with headaches, neck pain extra. VA emergency Rm told me not surgery related. Starburst headaches with possible sinus infection. Wrong- went to another hospital next day to find out they punctured my spinal fluid and it was leaking causing my issues. Other hospital diagnosis in 30 minutes and fixed in 6 hours. Back at va er for a infected incision from surgery, waiting for hours with no end. The lack of speed and care given to these people are not acceptable....

I give a five star rating to some of the people that make the VA hospital a good experience. Mostly the nurses and some of the staff. I will always be thankful for having the care available. But having to fight to get anyone to listen to you every visit should not happen. It might be a brand new hospital with great new equipment but the care still lacks. They should have put more into the care. And maybe parking?Again, thank you to all of you that do make the VA a good place to go. Anyone who knows me there knows who you are. You have all been there since forever and I commend you for sticking it out. When or if you ever leave you will be missed. Thank you!

The customer service so far is great. Its easy to park and to find your building. Make sure you know exactly where you are going because this place is huge with multiple buildings. There are people in the entrance to direct you where to go. The space is beautiful and clean. Great ceiling architecture.

Went in to the ER for extreme back pain. Saw a dr. MELISSA GILLESPIE whose initial greeting to me was, What are we looking for today? Youre here for back pain? I thought this was an odd approach but explained my situation of chronic back pain and what I had done this time to try and alleviate the pain. Nothing had worked and I had finally decided to go to the ER which I have never done before but by this point it was the worst it had ever been and it was getting difficult to move or walk. When she started rattling off different narcotics to give me, it dawned on me that she may have thought I was a drug addict looking for a fix which would also explain the comment she made to me after offering me the narcotics, just dont stop breathing on me or dont stop breathing on anybody. I attempted to steer the treatment in a different direction by suggesting a cortisone shot, never had one but I heard they were spectacular for back pain, but she said they didnt give shots in the back at the ER but I could get a shot of steroids in the arm and left to order the meds. The nurse returned with the steroid shot and 10mg. of hydrocodone. I explained I didnt want the narcotics as they had not worked for me when they were prescribed once before for another injury. He gave me the steroid shot and a pharmacist came afterwards with more hydrocodone and a stool softener. I repeated that I didnt want the narcotics. dr. MELISSA GILBERT came back to the room and offered to give me a different narcotic of a lesser dose. I left the ER still in extreme pain with a bag of muscle relaxers that I explained had worked poorly in the past for me. I fail to follow the thought process of offering a less dosage narcotic after the patient says they didnt want the narcotic and would prefer a less drastic approach of steroidal treatment or how it is impossible for an ER to give shots in the back. I left feeling very disappointed in discovering how the VA has earned such a poor reputation for its inability to properly treat patients and absolutely disgraced that a physician pushes narcotics so strongly. dr. MELISSA GILLESPIE appears to be a judgmental, opiniated physician, disinterested in treating the patient, preferring to slap some narcotics together to bolster her perceived idea of what the patient wants rather than listen to the patients needs. And now they want to charge me for that doctors incompetence. I do not take exception with the VA facility, only with the doctor.

The VA has always treated me great. I have never had a problem and they saved my life by finding my esophageal cancer. I have another procedure for my bladder coming up and if that is cancer, then they will have saved my life twice.

I had surgery at the hospital. It was well organized, They took me in on time, they were very professional, they were compassionate and caring. Better care than Ive ever had at a Civilian hospital. Very pleased.

The only problem I can logically see with this facility would be falling in love with one of the clinicians or doctors. If you’re against beautiful women who actually care about veterans, please avoid this facility.

I dont know how anyone could give less than 5*. VA had always been polite, helpfully and understanding with the willing to help. This is a big place. They take care of a LOT of vets. You may have to wait in line but they do what they can.

I am thoroughly impressed with the level of consideration and empathy shown by staff to the Veteran community.At each entrance there are fully-staffed desks of information assistants. Any question you have regarding how to find a department and where to go is their specialty.There is much sitting area up and down the concourse. Free wifi is available to everyone with a smartphone or compatible electeonic device.There is a cafateria as well as a small shop on the north end with prices comparible to a military comissary. There are not many places you can find over the counter medications for $1 or onesies for $10.

Cant even get someone on the phone, its literally a maze of recordings designed to dissuade your patience. God forbid anyone at all (besides the morbidly rich) has reasonably accessible healthcare in this great nation. Try utilizing your budget (including that extra $1B) for staff next time, instead of building a trendy but empty facility.

I just enjoyed my very first meeting with the medical staff at the new Denver VA Medical Center and I came away quite please. Granted, the wait for an audiology appointment is pretty long (about two months) but I already had hearing test results from a private ENT and was able to order hearing aids today by walk in. The reception staff is very professional and pleasant, the facility is beautiful and easy to navigate, parking is easy and free. I was just really impressed.

They have the most unfriendly call service agents ever. They have attitudes, cut you off and just transfer you to someone else because they dont want to do their jobs.

A big Thank you to minor surgery team! Great experience and outcome. Even when I have to wait. Its fun to talk to all my brothers and sisters who served, especially the Vietnam guys.

I was a patient there and became homeless so my uncle took me in, in the state of Texas. I became homeless in the 3rd week of March, my doctor knew I was going to be homeless, so they set up all my appointments the first week of April. When I had no home. I missed this appointment that I had no way of knowing and they canceled my disability claim. It is the fastest I have ever know of them moving on a case. They truly care about there paycheck and not the people. You make me sick. I also asked for my records to be transford to San Antonio VA they still not have done this. I have been in Texas since the 2nd week of April. I need to be seen. Help me anyone, Im in pain constantly . The VA will only see people by appointment only and they must have your records.

Went here with a friend for an emergency MRI at the request of his VA Doctor. Arrived around 12:30. 1359 they finally get him back to a room. 1442 a doctor finally comes in to see him, only to tell him they cant find the order for his MRI. 1520 they finally have him fill out paperwork for the MRI. 1557 they finally take him back to get the MRI done. 1700 they have him wait until this time, finally ask what hes waiting for, and then tell him oops someone was supposed to tell you well call you with the results.Bathrooms are disgusting. Both toilets were overflowing with toilet paper and feces. And there was urine all over the floors.

If i could give. Negative stars i would. Arrived at ER around 945am. Was brought back for vitals around 11. Finally got called back 4 hours later to be sat in the hallway. I see lots of doctors and staff sitting around and on their personal phones. After finally asking a nurse to see the doctor because i was getting agitated she disappeared as well. Unsatisfactory care. I ended up leaving without being seen. Wish there was better options for veterans.

The new medical center is huge.. and fairly nice. ...but, yall are dwindling in the cleanliness area. Quick example: the latrines in all areas are disgusting. Looks like theres no dayshift. Dont fall into disarray please! People who visit you are not healthy. Dont make it worse for the healthy.

The vast majority of these people really do care, but the VA system hinders them so badly as usual. 3 months from an ER visit to see my Dr. Absolute trash

I understand that there are entire spectrum of personalities and entire spectrum of providers. And it’s not always easy to match a patient with a provider with a positive outcome.THAT being said I found providers at the Denver VAMC to be outstanding - Professional, caring, thoughtful and most important not judgmental. After years of harsh self - judgement it sure is comforting to have a provider not judge you, but rather work with you.With regard to the facility / parking / appointments / communication - I don’t have any negative experiences just people doing their job and it is what it is.

I brought my husband from Grand Junction to Denver for knee surgery. I can understand not allowing anyone into the hospital, but no restroom facilities available. This is ridiculous. There is not a restroom within 2.5 miles from the hospital!! I found this unacceptable

I have to say I am extremely disappointed with the mental health workers here. My experience has nothing to do with the rest of the hospital, just psychiatric department. Two and a half years ago I had tried to get my husband at the time to be placed in a long term situation as he was chronically mentally ill. I was told that they don’t do that. I told his social worker that I was concerned that he was chronically suicidal and was not safe. I was told that there wasn’t anything that they could do. He was sent home to live with me. I loved him very much and I was the sole breadwinner for us. I would go to work terrified of what I might find when I got home. One month after the VA released him to go home and claimed he was safe, he burned down our house while I was in it. Over the next year, I begged the court system and even had a victim advocate call his new social worker at the VA directly to plead my concern for my safety at this point as well as his. At his sentencing, I told the judge that he was a danger to himself. The psychiatric team knew what he was capable of at this point. They still continued to think that he would be okay on his own. He finally completed his suicide in October. If they would have actually listened to the one person (me) who was his caregiver to begin with, both of our lives would not have been destroyed. I doubt that this message will impact any of them, because at this point I believe that the people in the psychiatric department are there to collect a paycheck and benefits. I’m beyond disappointed with how this was handled.

So clean. Doctor very helpful staff top of there game

Fantastic nurses, doctors and staff. I would say my biggest complaint is that it takes forever to get a call back to schedule appointments. I’ve currently been waiting about two weeks for a call back but I get there are tons of other vets as well.

Nice but not sure its $2B nice

Im a veteran. Its in my nature to like any and all things provided by my government. The facility is user friendly and stretches quite a bit north and theres ample parking.

First of all there is very bad parking for people that are suppose to have medical issues. The building appears to have been built and designed by Eastern European designers (before the wall came down). It has a lot of wasted open space that could have been utilized for actual workspace and a lot of things are broken or not working. The clinics have no label saying what they do. It just a random mountain peak name? There is generally poor direction to where you are suppose to be. They say go to building so and so but not which floor. Most of them dont even have phone numbers that they give out or even know. Now to scheduling. Does it really take 2 months to not return a call and then close out a order for np followup when you actually called 40+ times? If you need to schedule a CT, MRI or any lab good luck. It appears the person whom is suppose to schedule the appointments is at the counter checking people in all day. When are they suppose to call people and schedule a appointment. If you call in it just goes to voicemail. There should be a lot of people losing their jobs for the same incompetence that seems to follow the VA Medical Centers nationwide. Do yourself a favor and go to Golden or Fort Collins or pretty much anywhere else if you have serious medical issues. Youll end up dead waiting around for help if you go to the new center. Maybe that is the point. It may be more cost effective if they let you die?

Worst doctor and very rude. Did absolutely nothing. I mean nothing but be rude. If i could sue for her attitude i would. Severe back issues simply states you take pain meds you shouldnt have pain.Go to hell doc you are foul and rude and let me be the first to be rude back at ya.

The VA center itself is amazing. Yes, it is large but considering all it does, its actually a decent size.Yes, there are two parking lots for visitors: a north one and a south one (which is the smaller of the two) and yes, they arent lebeled very well from the street for people coming to the hospital.The building itself is designed as one major throoughfare with wings off of it. Each wing is then a different type of service or department. For example, you have one for Primary Care, one for Pharmacy and Imaging and so forth.The people who work there are very nice. I have yet to have someone who wouldnt answer a question or give me top-knotch service. I will admit that sometimes its frustrating to see someone and appointments can be scheduled pretty far out for general care, but just about everything else has been handled quickly.There are art installations inside the building as well as some private shopping kiosks for those of you you absolutely need whatever it is theyre selling that day.All-in-all, its not a bad place and one could do much worse with heathcare anywhere in the USA.

Terrible care. Wait times are atrocious, even with community care consults. Often waits are many months, especially for mental health care. Shameful. A disservice to our nations veterans.

Ive had extremely good care when it came to any and all my encounters so far. Parking and finding your way around the hospital is a breeze thanks to the layout and friendly staff.

We need to quit making new veterans. Remember, there are millions of people that have no health insurance . Have any of you thought about the fact that the VA handled a staggering case load and is chronically under staffed? If you had to deal with sick people every day you might be grouchy once in awhile . Here is the way to deal with a VA employee who is having*one of those days*. And I know that this is hard but I have found that if you can make em laugh that gets results. And after all fellow veterans, we all know what its like to work for the federal government. You know the people who made ordering paper clips into a day long job with the possibility instead of paper clips you ordered anti aircraft gun.

There travel pay is awful they dont answer there phones or even call back when you leave message. I drove up one day and thought my problem was taken care of and it still has not

Used both the emergency and had 5 surgeries. Wonderful care. Much better than the private practice doctors I used to see. Ive been in the VA Health Care system for over 10 years. Specialists only take a week to 10 days to see - if emergency, immediately. Private care takes several months. Specialists typically use a team approach - costs the VA more, but really great to get multiple opinions. This is also a teaching hospital for the University of Colorado Medical School. Treated with respect and with understanding concerning the Veterans war experience.

Best VA I have been to by far. Very friendly and caring staff. Thanks for everything!

My Vietnam veteran father passed away after a battle with lung cancer on March 12 at this location. I am very thrilled that he was able to pass away in a dignified manner, in his own room at the new VA hospital, with staff that had been overseeing him for years. Thank you to the staff for everything you did not only for my father but for my sister and I as we said our final goodbyes.

The staff are very friendly and helpful. Unfortunately its the waiting time that is the problem. Ive been going on for two hours of a wait now just to be updated in the system. Ive been to two other VA centers before this and never experienced this issue. Before this, Ive called in twice and left a voicemail to the register office and never got a call back. It is very unreasonable to think that this is an effective way of handling a patients time.

My son was admitted and diagnosed a mere 6 days ago with Stage 3 testicular cancer. His already had several large tumors in his thoracic lymph nodes and his lungs riddled with very large tumors. His condition declined rapidly and he has had a very rough time. The physicians and nurses and every staff person with whom we have interacted have done nothing but treat him efficiently, tenderly, effectively, and with complete respect. His whole team (whatever countless number we have totaled thus far) has taken time with him, his father, and me to answer every question, reassure us of each step, and make us feel like my son is number one. Thank you to the urology team, internal medicine team, oncology team, pulmonary team, radiology team, respiratory team, and EVERY nurse!!!

They have given me good care. With that said, I have a bad knee, so the north garage is just to far to walk to my appointments. It makes me mad that at shift change. There are employees (quite a lot of them) brazen enough to walk in or out to the East parking garage w/ their badges in plain site. They don’t even take the effort to cover them up. If they are a veteran/employee or not. Employees should park in the Employee parking lot. As far as I can see they are sticking up their nose to the vet , and the message is we are better than you. No discussion needed

Had to go to the ER today due to pain. Show up to the hospital for significant pain in my knees. Sit in waiting room for a small amount of time 30 minutes no big deal. Got my vitals taken care of then had a call in for X-rays. Was forgot about, after over an hour of waiting I finally walked up and asked when I was gonna get the xrays taken. They looked confused and asked me if I had been back yet. I then after another 45 minute to an hour finally get my xrays done. My doctors comes in says here is a pill I think your fine that he still wanted to look at xrays. Nurse comes into room gives me pills and I wait in the room for an hour an half two nurses come in to clean the room and asked what I was still doing in there. Then the doc comes back says your fine and you can go. I was Forgot about twice! This is the most back a$$ place I have ever been too.