Please ask Google to fix your hours. It severely messes with peoples plans when they try to donate and can only do a certain time a week.

Just made a double red donation. The staff were consciousness and polite. My phlebotomist did a very good job and answered all my questions. This is my second time going here and plan to schedule here again.

I went for my first time. I did what they call a double . During it on the return the blood was pushed under the skin but not in my vain. Im a big boy so Im not in pain but scary it started bubbling up with blood. Now its been over 48 hrs an I still have not received the 10-25$ gift card of my choice an they have my number an email an tell me nothing they got half of the double . But said I would get paid via gift card for whole thing. Yet they never paid me.

The staff is always so nice and helpful!

I had the pleasure of meeting Ashley today, as she pre-screened us (my sister and I) upon arrival. She was nothing but professional and made sure we were in compliance with the Covid Procedures at this time. It was the end of day appointments, and was told that they had been EXTREMELY busy all with pre-booked appointments for Whole Blood, Platelets, and Plasma, but didnt make us feel like they were hurrying to get out of there. Ashley drew my blood and I barely felt her poke me. I donate one a season, and she just made my visit just that much more important to me, and I have been donating there since 1984. Such a JOY! I will be looking for her again at my next donation... WAY TO GO ASHLEY!!!

I have never donated blood before and thanks to this place I never want to ever again. The staff was completely rude and disrespectful. They did not care that it was my first time donating. One dude pricked two of my fingers, he angled one of the needles poorly and cut my finger open and I ended up bleeding through 3 bandaids over a finger prick. Next, one lady failed to warn me that she was opening the needle (considering I have never done this before it would have been nice to know) and I told her to hold on because I was not ready. She then proceeded to tell me I am not allowed to donate anymore because I “wasted a bag” when she didn’t even stick the needle in my arm. After asking why I am not allowed to donate all of a sudden 3 staff members approached me claiming that they only had 10 seconds to stick the needle in me and that they no longer trust me to give blood. They have absolutely no regard that some people may be nervous, they give no warnings prior to them doing anything, and I have never seen staff so disrespectful.

I feel like a human pin cushion in both arms. No concern for the health and welfare of the donors. Only care about getting the blood. I have been donating blood for almost 50 years including 47 donations here. Never have I experienced such disrespect for my welfare.

I donate Platelets every 2 weeks and the staff have been great every time. They are very attentive to make sure that I am okay the whole time I am there. They greet me by name when I come in, which is nice!! Save A Life, Please Donate If You Can!!

My blood donation experience has been generally good, but DO NOT EVER give them your phone number. They call and call and call. I just got three confirming calls in the last 72 hours for my appointment on Sunday. I have complained to them, to no effect, and after the latest I tried to call their offices, but got stuck in an endless hold loop.

Would give them zero stars if possible. They harrass you and it’s disgusting. They don’t care that you are sick. They don’t care that you have asked to be removed from their list multiple times. They’ve seen me faint on their tables, but still claim I’m a good candidate. I’ve told them I cannot donate anymore because I become sick for days afterward and can’t function at my job. My hematologist advises against me donating! And still they harrass me when told all this. Absolutely no compassion for their donors!

The staff is always friendly and very welcoming! My first time donating everything went great! But my 2nd time I started to feel faint and very nauseous and the needle hurt in my arm, they tried to get it over quickly and helped me get rid of the nausea. They are kind and always checked up on me every so often. But they do call alot and when I tried to decline going in to donate again (because i didnt have time) they kept pushing it, im sure its their job but a little less harassment would be nice. Overall they are great people and very friendly. I would 100% recommended coming here.

Very friendly staff. Always a great experience and the snacks afterwards are a bonus

Heartland Blood Center continues to deal with CROOKS, i worked for a courier company named Urgent courier which has a contract with Heartland to pick up and deliver specimens, the owners of Urgent Courier Alfred Evans and Trisha Cook refused to pay drivers for service provided, over $50,000 ,over 26 drivers complain about the issue of not getting paid and Heartland still continues to ignore or deal with the issue upon contact they refused to discuss, the Urgent Courier owners are not cooperating , they were in Kendall County court and found guilty by the judge , they have been on the run ever since , this incident was also published in Oswego Patch newspaper , Heartland refused to help the drivers , didnt listen to the problem,I am very disturbed by their actions , its like they said one thing and do another ,

I donate every 8 weeks, have never had any issues. The staff is always very friendly and welcoming.

This location just opened up Sunday hours. The staff are friendly and very professional.