I have HORRIBLE teeth. I’d attribute it to my bad dental genetics, but I also have a soda/coffee addiction.I had gone to the same dentist in Geneva for 20 years and never really liked him.I had to get my own insurance and Northgate was the only dentist I could find that took my insurance. I was worried the dental care would not be the best because of my insurance provider.I couldn’t have been more wrong!I hadn’t seen the dentist in 2 years when I came into Northgate. I have several cavities and one that may need a root canal.They filled two of my cavities so quickly. I was shocked. It was completely painless. I was so nervous but now I’m looking forward to fixing the rest.

Worst dental experience ever!!! Will never go back there. Last December I had an infection in an upper molar and I was in a lot of pain. The tooth was also quite loose and it needed an extraction. While the Dentist seemed nice, they said they were not able to extract my tooth, & that I needed to go to an oral surgeon, but the dentist said they would write me prescription for an antibiotic. I asked if they could phone in to pharmacy to fill my prescription and the dentist said yes, and to just tell the receptionist at the front counter to phone it in. But when I asked the receptionist to call in my prescription, she said “Oh we dont do that”. I informed her that the dentist just said that they would. The receptionist, rolling her eyes back, seemed quite annoyed by me, and phoned in my prescription begrudgingly. I then asked if she could print out the paperwork for me. She seemed to fumble around on the computer for a few moments. Then said she didnt know why, but claimed that the printer wasnt working. I had to wait a bit for my ride to come pick me up. As I was waiting, the receptionist seemed to have no problems printing out paperwork for another patient.It took several weeks for me to get an appointment with an oral surgeon, who asked if the dentist had a plan for me to get some bridge work. Basically the oral surgeon kicked me back to the dentist and they did not extract the tooth, but by this time the infection had returned and I had to get another prescription for antibiotics. After the bad experience that I had at Northgate Dental, I decided to find another dentist. The new dentist gave me a shot of Novocain and just pulled the tooth right out with absoulty no problems whatsoever. The new dentist said since the tooth was so loose, there was really no reason for me to have it extracted by an oral surgeon in the first place.There was no reason for the receptionist to have been so rude and condescending towards me and I have the feeling that she was prejudice to me because I am a transgender woman. I read another review on here where someone else also said negative things about the receptionist. Her behavior was very unprofessional and unacceptable. This person has no business being employed in any type of business that works with the public.I have a friend whos wife is a retired dental hygienist. When I told her about my experience she asked where it was. When I said Northgate Dental she said that shes heard more than one complaint about this place. Maybe this place is okay for simple teeth cleaning & having cavities filled, but they couldnt do a simple extraction. And while I was in extreme pain, the girl at the front desk showed absolutely no compassion.A few weeks ago I received a text message from Northgate Dental reminding me to come in for a cleaning. I really find that insulting after my terrible experience there. Forced to give a one star review because it wont publish a Zero.

The Dentist and Associates are heroes, risking Covid 19 infection to treat people in pain. God bless and keep them along with all of our health care workers. Some time s over whelmed they stay on the job.Doing, in this case, great dentistry only to have it covered by a mask. It must be frustrating. Lol laugh out loud

Everyone is so friendly and goes the extra mile to make sure your comfortable❤

Myself and my 3 children felt very comfortable here. My kids felt safe and we are thankful.

Very nice doctor and staff,I know doctor Sakala over the 10 years 👍👍👍

I LOVE Northgate Dental Dr. S. is very Professional and Courtesy, She goes Above and Beyond to make sure her Patients are Comfortable and Understand what Shes doing. If u have a Problem or are Afraid of the Dentist Dr. S will explain everything to U to make sure U understand. Trust me I know, Dr. S. have taken care of me 4 many years and I REFUSE 2 go anywhere else. As ALWAYS Thank You Northgate Dental For A Job Well Done, Continue Serving Your Patients In The Manner That U R. Again Thank You

I love how everyone works as a team. They make you at feel & they listings to you if you have a worry about certain Dental questions & will show you how it gets gone as well. I LOVE THE WHOLE STAFF--> TO EVERYONE THANKS & KEUP THE FANTASTIC WORK👌👍👌

Dr. Sakala and her team are the best!!! Very professional environment and amazing customer service. Shes been handling my orthodontist visit and I have had nothing but wonderful experiences. I highly recommend her as she is finally giving me that million dollar smile Ive always wanted. 😁

No complaint about the Dentists but the front desk receptionists are a joke, they are unprofessional and have no clue when you ask about details regarding your account and/or receipt, they just wont take the time to even try to explain the receipt, all they kept telling me was you dont have to worry about that, you dont owe us anything all I wanted to understand the charges on my receipt and all I got was you dont have to worry about it, you dont owe us anything

Ive been a patient of Dr. Sakalas since I can remember and she has always provided great & thoughtful service. It makes me very happy to see how her practice and her team have grown and flourished. Great staple to the Aurora Community.

Never would go anywhere else. I love Northgate. And they make my kids feel comfortable as well.

Dr. sakaka is very nice and did cavity filling for me. It was so quick, I didn’t have any pain while she is doing.they have all latest equipment as well. I will recommend her

An excellent dental place. Dr. Sakala is methodical, detailed and second to none in her work. She does not rush through a procedure or cleaning. A professional and cordial atmosphere prevails in the office amongst the doctors and staff. Allot some extra time for a scheduled visit, especially in the afternoons/evenings (rush hours).

I’ve been going here for maybe 2 years and a half & I love my dentist and the workers , they are so nice to me i wouldn’t go anywhere else❤️

Love, love, love Dr Sakala! My sons and I have been going to her for dental work for over 15 years! Shes thorough, reasonable and pretty much painless!

They are very good! Just saw the before pics, braces are coming off and what a difference! They work with you on appt times and payment. Staff is very pleasant and Dr. is awesome.

I am going to get my braces and today I just had to get my x-rays as well as my spacers, I had a short wait, got my x-rays, then I got my spacers for my teeth with no problems! It was a very nice visit there and I would really recommend this place.

Ive been going to Dr. Sakala for over 10 years... Service is great! She is Awesome! The staff is awesome! I am also happy to see the growth and success over the years!

Staff is Awesome . Service is great. Waiting time has gotten better. Would recommend this place 😊

The appointment went well quick and painless. The only reason not a 5 star is Im left somewhat confused I was told by 2 previous dentists Id need a root canal or extraction, and this dentist says just another filling will fix all

The staff is very friendly. Nice and clean environment. Waited about 5 min to be called in.

It was really nice experience. . All staff is very welcoming and Dr. Sakal is an amazing. I love her service and hospitality.

Extremely friendly staff and wonderful doctor.

Dr. Surekha Sakala DDSNorthgate Dental is AWESOME!We have been to lot of dentists before and we havent met anyone so nice and caring dentist like her. She will make you feel comfortable and relax and her office staffs are friendly and approachable too. Were so glad that she is our family dentist.My kids like her and her staff a lot.Highly recommended to family and friends.Sreelakshmi

Extremely professional very courteous and knowledgeable staff .Dr Sakala is amazing- we absolutely adore Dr. Sakala. All my family members are her patients since 19 years.We wish her and the staff a very prosperous and safe Holidays...Zaheer/Zainab/Zoya/Zara/Zunair

This place is horrible I wouldn’t recommend anyone coming here instead of offering payment plans they are quick to take your money And quick to mess up your mouth.

Very patient and helpful!

Very bad service we arrived it took about 45 minutes to attend us step my son first passed other people who arrived later than we had 2 appointments of my others they passed them other people who arrived later than us bad service bad organization

Nice place, Nice staff, and Sexy ladies.

Dr Sakula does not care about her patients. She is never on time. She has chipped my mothers tooth during procedures. She is incompetent!!!!

Very professional team.

Friendly

Very good and very friendly

The worst experience was having my appointment at 10:30 am I arrived at 10:20 to my appointment, exactly 2 hours and 20 minutes later they treated me. The doctor very good, but the staff very inept.

Dr. Sakala and her employees treated me very well. I am very happy with the treatment that was done to me and especially the Alejandra Igienist who was very good with my cleaning. Thank you all very much.

I am not satisfied how they attend to customers charging without doing any work

Very good and fast service

Fantastic