All 5 stars are for Tassi, the esthetician at Massage Envy! She is absolutey amazing and took so much time and care during my facial. My skin looked and felt great after one session with her!! I got compliments on my skin for a week. She really takes her time getting to understand you and your skin! Plus, the entire facial was so relaxing and nurturing. A true expert, beautiful person, and skilled esthetician. I will be coming back just for her :)

Loved it here.. I’m a member, I need to actually go back. I haven’t been in about 2 months but the service is usually alway A1!

I wish it was possible to leave no stars. This location is my “home location”. I had a massage with a guest at another location in Florida. I have literally 10 massages built up so I thought ok I’ll use one of my massages for my guest. I get to checkout at 6:50pm and the location here says they just need to call the other location to get my massage credit transferred over. THIS LOCATION REFUSED TO TRANSFER MY CREDIT. Bridgette is their lazy employee who said it was 6:50 and she had already shut the drawer down so it was a no. If you aren’t closed their is no reason you can’t DO YOUR JOB. I have $600 in massages built up and had to pay an additional $60 today because of their lazy employee. I don’t even want to do business with this franchise. Plenty of other places to get a massage. Avoid this one.

Very relaxing and professional

The front office staff is very rude. So is the stand in manager.

My experience at the West Midtown, GA store was UNACCEPTABLE! I am STILL trying to get my issue resolved a 45+ days later with no return call or follow up email. When I call and ask for the owner info, noone seems to have it. The 2 other employees that I encountered was nice and professional, but there is one who behaves and talks to clients as if our money doesnt contribute to her paycheck! Generally, I have had a good experience with Massage Envy and I have been a client for 3.5 year., I only booked with this location because I was there from out of town. I would never go here again.

I would not recommend this place at all! Julie the masseuse was good. However, the service was terrible. I originally paid for a 60 min massage which only lasted 45 minutes. During my massage a fan was kept on so I was shivering and could not be comfortable. Not to mention, when I was asked to lay on my back I realized the lights were on the entire time, so now imagine relaxing when lights are shining in your face. As a customer I felt that I shouldn’t have to address this and the atmosphere should have been set for each guest to feel relaxed. I called to give feedback to the manager Keisha and she was so rude. She refunded my money however, did not take the feedback well and hung up in my face. This was very upsetting because I was willing to sign a membership with them but I will not recommend anyone to step foot in this location.

Amazing services always ask for nattisia shes the best esthetician

I have invested my monies into this ME West Midtown location for over a year. I have experienced good and and therapist, yet I still supported because it was the closest location to my residence.I receive massage as part of my wellness regime and on average I receive 4-6 massages a month which is well over the minimum monthly membership fee.Sometimes I tip and sometimes I do not; however my financial contributions help pay therapist salaries and maintain the operations of this establishment.Recently, my experienced has become unpleasant due to one of the lead therapist Kyra. She told front desk personnel to cancel several appointments for no justified reason. This trend has now trickled into other therapist cancelling appointments.As a professional myself, I understand the importance of communication and transparency. I was told there were scheduling conflicts and this was untrue. I can accept the refusal of treatment; however do not defame my character in doing so.She has encroached upon violating HIPPA laws by gossiping and spreading false information about my health information and the client-therapist relationship.I would recommend for the owner of this franchise to educate staff and massage therapists on professionalism, customer service, honesty, ethics, HIPPA laws, communication, accepting client feedback and understanding that tipping is a courtesy not a requirement.I will soon terminate my membership as a result of being devalued and being treated unprofessionally.

Horrible! Unprofessional. My daughter had accumulated 6 appointments from her monthly membership. She has been unable to attend due to her working so hard taking care of others and too exhausted. She finally has time off and scheduled a much anticipated couples massage for her and her husband for her BIRTHDAY today. Upon arrival, they say that they remember her calling and confirming the day before, but that the appointment had been canceled in their system and there was NOTHING that they could do about it. Understaffed. A good business would and could do something about it to make it right. Unprofessional. Corporate needs to send this locations staff to customers service classes. Avoid this location. I would rate this location a zero if that were an option.

I called to make an appointment at the west Midtown Howell mill Atlanta Georgia location. When I called I asked if my visits were still good that were remaining on my account and the woman who helped me said yes they do not expire. So I booked my appointment for today December 20 at 4:00pm. When I arrived they could not confirm my appointment and said my visits expired YESTERDAY 12/19. They said they could offer me a discount and the girl who booked my appointment is no longer there. I was obviously upset because when I booked there was no issues and not because of their error it is the customers fault. They then threatened to call security on me and told me to leave the location. This service was unbelievably rude. I have been a customer for 4 years and to be treated that was was unacceptable. I will also state that they were all laughing at me and Making fun of me. please make this right massage envy. It is unacceptable to treat customers this way.

Very poor customer service. I scheduled a same-day appointment for my first time visit & no one informed me of a cancellation fee or that youd get a shorter appointment if you dont arrive on time. I was planning on getting a membership when i arrived, they did not tell me i needed to be there 15 minutes prior to the appointment to fill out paperwork. I went to the wrong location & called to inform them i would be 10 minutes late and they did not tell me about a cancellation fee. When i show up they tell me that i will be paying for 60 minutes but only getting 30 minutes of service because someone had a service after me. Then I asked to reschedule and they said there would be a $60 cancellation fee. When I spoke to the manager she was not willing to waive the fee if i signed up for a membership & had poor customer service skills and did not want to help at all. Avoid this location at all costs if youre trying to have a relaxing massage experience.

This location is very well run. They are always prompt and on time and efficient. I have been a member for about 7 months and have a massage weekly with either Wayne or Vahan and both are fantastic. I have been a member for about 7 months and I have been having back and shoulder pain for almost a year. The massages, along with chiropractic adjustments, have significantly reduced my symptoms. Get the 90 minute massages as you will feel like 60 isnt enough!

I booked a massage for my birthday and upon arrival I was told that my massage had been cancelled the day prior. I definitely did not cancel the massage and showed the confirmation texts to the manager who actually remembered booking my massage and was apologetic but had “no more availability” for the day and said she could re-book for a different day (kind of missing the point). Thanks for ruining my birthday massage envy!

So I decided to get a massage before meeting-up with friends to celebrate my milestone 40th birthday. I made the appointment online the night before and arrived 30 minutes early. Catherine was very professional and kind. I waited in the waiting area after taking my assessment via a tablet. The waiting area was basic, yet tranquil with light sounds & a dark atmosphere that made it ideal to get you in the right mindset for a massage. Thats until Kristina politely informed me that my massage therapists was running late due to traffic. Ive resided in Atlanta for over a decade so the late due to traffic is just not a legit excuse because we all know how traffic can be. I asked how long and when she returned to tell me 30 minutes, I canceled my appointment because I had other plans and I have a reputation among my friends, family and colleagues to arrive on-time. Kristina did offer other services, but I declined because I knew what I wanted to relax my body and mind. Also, Catherine and another staff member apologized on behalf of Massage Envy. She took my number and said the manager would contact me the next day after noon. Lets just say, Im still awaiting that call. This was my first experience with Massage Envy and it left a terrible first impression. I typically go to boutique or upscale spa locations and I will continue to do just that because I receive guaranteed superb on-time service. Convenience for a last-minute spa (1-day advance notice) is not worth it. You cant give me back the time I lost waiting for a massage that I never received. In fairness, I understand things happen, but when the manager doesnt call to apologize that speaks volumes about your business and its leadership.

Didnt enjoy my last visit as much.. the therapist was sweet, but inexperienced in technique. He didnt know how to massage for relaxation or deep tissue effectively.

I love getting my monthly massage here. I have been going here for more than 2 years and have never had a problem. The front desk staff is always very helpful and friendly. My therapist, Angela Nawls, is AMAZING!!! She always knows exactly whats bothering me without me even telling her. Shes very knowledgeable and can always get everything worked out. I HIGHLY recommend her, shes the best!

Vahan is a stellar masseur. I was lucky to get an appointment with Vahan over 2 years ago and have staid ever since. He isolates tense areas of your body and knows how to get you back feeling good again if in pain. Even when I am just wanting a relaxing message he knows how to tailor for the day. I have even fallen asleep on the table several times.

My husband and I came for a couples massage and had a great experience. We were able to check in in a timely manner and both of our masseuse did a great job. We left relaxed and rejuvenated we’ll definitely be back next time we are in town.

Worst experience ever. The staff was not professional. The massage was mediocre at best. Ive had hundreds of massages and this is the first time I was not flipped over for a massage on the front part of my legs and arms. Also, my therapist was listening to music with headphones and I could hear it. I had to tell him. Totally killed the relaxation. I will never go back to this location.

Vahan is great! He takes the time to understand your specific needs during the time of your visit, and he gives a great deep tissue massage.

Angela is amazing! I’m a CrossFit athlete and really need someone to give me a deep-tissue massage, and I️ schedule her every month. She focuses on exactly what I️ request and still manages her time well to hit all the major areas in 1-hour. I️ wish I️ had started a membership here sooner!

Dameor is wonderful therapist!Had a deep tissue massage with him and feel so much better.

My first massage! I loved how professional they were and the massage person I had was named Angel. She was very nice. If I didnt live out of state I would go back and ask for her.

Staff was friendly and accommodating, especially considering that I️ am from out of town. I️ was able to make a last minute appointment with Vahan. He is deep tissue specialist who worked wonders on my neck and back. Massage Envy is a great value.

Lori changed my life!!!! She talked me through the process and gave me tips to minimize my tension. Best massage I’ve ever had. I went to a different location and it was nothing like my experience yesterday. I’m now an official member!

Angela Nawls is a fantastic therapist! She is not only knowledgeable about the body, giving great massages, but also very warm and caring. She’s 5 stars for sure! My only complaint is miscommunication in appointment times, that happened twice: having the times in my calendar only to receive my reminder call the day before saying my massage was an hour later than I️ had planned when I️ made the appointment.

As others noted, Vahan is a great therapist. One of the best massage I ever had!

Great customer service!!!

Massage Gud starting off at 60 dollars ahour

If I could give ZERO STARS I woukd!!! I thought Massage Envy was such a great option -massages for half the price of a real spa.... I could not have been more wrong. Not only do they treat you like garbage but after I submitted the paperwork to cancel my membership they continued to charge me for two months. And of course that wasnt an easy resolution either. It took multiple phone calls and terse conversations. I think they deserve to go out of business.

The Massage Envy staff at the Camp Creek location are fantastic! Professional, polite, very conscientious of time/time management. Massage Envy as a company has a lot of work to do. The transfer fees, the lack of a uniformed system in scheduling massages at various locations. Expressed my concerns to the company via letter, never received a call, letter or smoke signal. Really unfortunate.

If I could give negative stars to this establishment I would! Its a shame because the massage was superb but the service that came afterwards has been less than desirable. I purchased a massage for my husband and instead of charging my account, they charged his PLUS a $65 tip!!! It has been a month and STILL no resolve. UNACCEPTABLE!!!... PLEASE BEWARE

Awesome experience. Twisted muscle in back. Perfect cure

Its always been a great experience when wife & I go here!

Luv the massage

Vahan Mehrabyan is a wonderful massage therapist! Highly Recommended!! 😆

Vahan Mehrabyan Is the best therapist ever! I have never had a therapist truly fix my issues and now my body feels better on a daily basis. I have been to serval message envy location across the southeast and Vahan simply is the best. Hands down! Give him a raise !!

Late massage therapist an disorganized staff. I wasnt seen until 20min after my appointment time. I even arrived 15min early. I then received a 30min message, but had prepaid for an hour. I was credited due to the service. My 1st and last time at this location.

Have tried numerous times to make reservations for different times and dates. Quite sure black out dates and times are in place. I bought the Gift Card Promotion, with lots of promises, but do regret it. Many better spa facilities to be found.

Great location! Tina is the truth! Front desk team is awesome!

Very unhappy with service,they dont live up to massage envy service that I have gotten from the camp creek location. Please dont waste your time going to this location.

Julie is amazing!! The front staff is so professional and friendly! Thank you thank you!!!

I’ve had one pleasant experience at this location but the last one has me shivering to this day anytime I see a massage envy

Enjoyed my visit.may go back, soon.

Great atmosphere with awesome therapists!

If I could give 0 stars I would!!!! My boyfriend and I scheduled last weekend and was called THREE HOURS before our appointment to say a therapist had an emergency and that we would have to reschedule and be given a free enhancement. We rescheduled for today, and TWO HOURS before our appointment we got the same lame emergency excuse. This is so frustrating..this location will NEVER see a dime of my money!!

Unprofessional, rude and disrespectful staff.Horrible parking.

Pretty great, nothing special, but still great.

It wasnt a good experienceFirstly they got me a wrong timing because of that they cancelled my appointmentSecondly the massage wasnt relaxing at allI wouldnt recommend this location

Never going back first and last time.

Great massage, professional staff

Bit disappointed with the service . therapist wait for 10 minutes before they starts then finishes 10 min before the hour . Happens several times and seems common in a lot of massage envy franchise .

Ask for Jill. She rocks!

People were friendly.

The best

Nice

Worth it!

Oh yeah