Im typically very happy with this location, but today the cashier cleared an error on the self checkout, then proceeded to click thru the rest of the checkout questions without asking me if I wanted to use Rewards or an e-receipt only. Totally messed up my amount owed and when I asked her about it, she shrugged her shoulders and walked away. Customer service was spot on until they installed the self checkout. Now customers and staff are irritated with it.

Not sure if its the systems or employees but something here isnt working properly. Ive been without my daily medication for 3 days now because CVS couldnt find my prescription on a Friday afternoon. I waited until Monday to call my doctor, just for my doctor to let me know that they had called my script in the previous week and it had been confirmed. The young man at the drive through seemed slightly confused so perhaps more thorough training needs implemented.

Unfortunately I feel they rate a zero, but won’t let me post if I don’t give it at least one 🤨...first person I spoke with trying to find out if they carried Smith & Nephew skin prep hung up on me! Then the second girl (after being asked to hold & waited for 4.5 minutes) couldn’t get Smith after several “what was that again?” and needed me to spell nephew for her..then after entering info into computer asked if I could hold AGAIN and I finally hung up on her after waiting ANOTHER extended time on hold...

Went today for Flu shot. Timing was perfect. Virtually no wait. Took approx 15 min for everything. Pharmacy personnel very good and cheerful, which was uplifting. Process was quick and efficient. Ive always gone to CVS for my annual shots.

I dont like the pharmacy in Ashland. They arent very private. They yell out your name and then when you have to give your birthday, they repeat it loudly. Then they talk about your prescription where everyone else can hear. Also, I get a text when my rx is ready. I call to see if it is and they say yes. You go in and they say its not ready. I saw a pharmacy tech rubbing her nose and then was counting out pills. She never washed her hands. I told the pharmacist and he just looked at me like I didnt know what I was talking about.

Called in to get my flu shot info from a week ago. Was on the phone with around 3 different people all of whom were incredibly rude. Spent nearly 25 minutes on the phone to get 3 pieces of information. They just lost our business. Save yourselves a pharmacy trip and go to Rite Aid.

Not sure about the pharmacy, but the store employees were super helpful - especially bc I tried Dollar General first (and they were very unhelpful).

Have worked in retail for 3+ years. (Not at CVS)Every time I go in, Betty, Joni, and Roxanne give me outstanding customer service. They all have wonderful personalities and I look forward to seeing them every time I walk into the store! Thank you for always being so kind to me and helping me find whatever I’m looking for. (Usually make up) so Betty always helps me and updates me on new things she will be putting out in the store. They’re all great at what they do!

I asked the women at the front counter for hand sanitizer when I first came in and said that we were out. As I wanted to ask questions, she perceived walking away from me as I asking about when the next truckthat would drops off more of them. She said we havent got to it yet. As I wanted to ask one more she said sorry and walked away from me without asking if I had anything else I could help with. By this point I wasnt going to chase her down in the store ask another question. Waste of time

Joan at the front is amazing, Id give her 10 stars, however, this store is NEVER open on time when Amber opens. Its a shame that shes NEVER held accountable for being LATE!!! Shes supposedly a manager.... shes supposed to be the example!!!

Impossible to schedule a Covid test.

The pharmacy is ridiculous. They never have your prescription ready even if you call it in way in advanced. Always backed up with customers. It was not a good business decision to buy out ritzmanns pharmacy when they cant even take care of their CVS customers as it is. . . The store portion is overpriced but with coupons and the reward card you can get some good deals. The ladies in the store are always friendly.

Very nice store,The photo printer does nice pictures 😊

Almost every experience I have had with this CVS has been terrible. I get told my prescription is ready and have to wait 20-30 minutes after arriving for them to be ready. I call to ask if theyre ready and we get the ring around. D O N E with this place! Rite-aid here we come

They are a bit pricey unless you have a reward card, but the staff is very good. I printed few photos here using their webservice. It was delivered faster than they advertised and the staff was very happy to help me with it.

Front counter ladies are great. Pharmacy is a different story. Avoid them if at all possible.

Dont use this pharmacy. They never have your medicine ready. Even after stopping multiple times ...was told come the 18th and 20th for my meds to be ready. After 10am. And here I am in the 20th at 5:30 pm and Im told to call ahead any time I want to get my meds to ensure by phoning ahead... seriously

Love the employees at the front counter. Always helpful and friendly!

This CVS is so slow. We went to the one in Wooster and they said, Your prescription will be ready in 10 minutes.. !!! I almost fell over. At CVS in Ashland, its always at least a half hour estimate and even then its usually not ready when they say it will be.

This store is NOT open until 11PM. This kind of makes me mad because gas is not cheap and when your running around trying to get VICS Vapor Rub for your 2 year old at 10:30PM and want to get to the closest place and think the store is open because their actual website says so it kind of makes you wonder: are they suppose to be open and closed early or do they actually close at 10? No one ever wants to go to Wal-mart. Just post the right time you close so we know how much gas we actually have to waste.

One of the better pharmacies in town. Great location.

Whats wrong with the women who work there, always have long faces and not friendly at all, always on the front counter.

Great service, and their reward card is great.

Love the friendly and knowledgeable staff!!!

Avoid all things CVS if at all possible.

Great service.