I have found the attendants to be very sweet, nice and patient with my needs and thorough. The facility is clean, surfaces are continually wiped down. All my necessities have been provided. The food is excellent.

In the midst of the pandemic, Laurel of Greentree, have been proactively maintaining levels of safety for the patients and employees. I really do appreciate the level of communication and progress report on my mother. Thank you all for all you do! empathy and compassionate is the key to battle this pandemic as well as any other medical issues.

I would stay here again if I needed more rehab. The staff has been helpful and friendly.

I have worked at other facilities in the surrounding area and am glad to be back at Greentree. A facility that truly shows compassion and cares for their residents and employees. Proud to be part of a great facility and wonderful team. :)

I have had a wonderful experience here at GreenTree, it is my second visit.The staff are kind and caring. They are always willing to help and have a smile on their faces.

I have worked for other companies and I cant say enough good things about this one. They take care of the staff and guests, the building is clean, and the staff have what it takes to be a great team! Many of the staff have been here for years, to me that speaks volumes for healthcare companies these days!

I would highly recommend this facility. The staff is remarkably attentive & caring. The experience & the feel of the building is not at all institutional, it is very welcoming & spotless. I cannot say enough positive things about the therapy program, every team member is very knowledgeable and attentive to detail. Every meal was fantastic, there was a large variety of things to chose from that I enjoyed. It seemed that the staff overall was very thorough & they all provided excellent care across the board. Would highly recommend!

I recently had the chance to visit Laurels. For a lot of people, this is a very emotional time in their life and I am not the exception. You want to know that your loved ones are being taken well care of when they leave you. I can truly say that Kevin the administrator has kept my mind at ease through all of this. He was able to answer every question I had and they were tough questions. Not only was he good with me but he was great with my parents as well and my mom just loves him. Would highly recommend to anyone searching for long-term care

Do notq work here. The residents pay so much money and are not treated fairly only by some great staff. The problem is D.O.N. I did not get my hours nor payed for them correctly.I called local news and OSHA, as well as The State Department. So hopefully you will be actually changing sheets and the DON will be checking the residents as it is her job to go behind everyone.

My aunt spent several weeks at Greentree. Due to COVID-19, I was not able to visit, however, I believe the staff were very responsive to our questions and concerns. she received wonderful support and care.She appears to be on her way to a full recovery.

My Mother in Law came here for physical therapy after hip surgery and she was well taken care of. The Rehab staff was very attentive and encouraging during this time. The new Rehab gym was beautiful. I would recommend for sure.

I really like the staff and my roommate.

My dear friend was a resident at The Laurels of Greentree Ridge for over 4 months, and because of the COVID-19 pandemic, I was NEVER able to visit her, except through a closed window, via cell phone. As both her friend and Health Care POA, I had to depend on the staff and management of Greentree to keep me informed of her condition and to provide some of the direct care and attention I would have provided, if not for the pandemic.I was very impressed and gratified by how well the Greentree community attended to both. My friend would often mention the kindness and caring of one of the nurses, CNAs, staff or management. I got phone calls letting me know when her off-site appointments were scheduled and whenever there was a change in her condition.It is worth mentioning that one of the main reasons my friend chose The Laurels of Greentree Ridge was because, at the height of the pandemic, they had had not 1 case of Coronavirus among residents or staff! To me, that spoke volumes about the care, cleanliness and commitment of Greentree!

I visit led this facility this past week while visiting some friends ; I was overall VERY impressed with the cleanliness of the building. There was a director there that was managing the building over the weekend, and everything went smoothly. We stayed through lunch & were able to eat with our friends at the facility. Everyone was so attentive to our friends and they had everything and MORE than what they needed. I would certainly recommend The Laurels of GreenTree Ridge to anyone and everyone.

The Laurels has provided outstanding care over the years that I have had several friends stay here. They go above & beyond in every care area. Most importantly they are dedicated to doing what is best for their Guests - I do not have enough positive things to say !

When visiting this facility, I am always pleased with the level of cleanliness and care their staff provides. You can just tell they truly care about their patients, and I always feel like any needs or desires are promptly taken care of.

I was at the Laurels over the weekend with a family friend. When we first walked in, we met staff ready to help. Walking through the facility it was welcoming. We met in a lounge area that was nice and clean. I will enjoy coming back to visit.

The Laurels is a wonderful place! From housekeeping to the administrators everyone was amazing. The staff treated me with dignity and had great compassion for each of their patients. The food was good, activities were wonderful and the building was very clean. The therapy staff was truly a blessing to me. I couldn’t have asked for a better place to recover than GreenTree.

I recently had a friend who stayed at The Laurels of Greentree Ridge as a Hospice patient and I have never witnessed such care and compassionas I did each time I visited her. The facility was exceptionally clean and her room was spotless. I will never forget the staff and the dignity & respect they showed her & each visitor who stopped by to say goodbye to her.I would give this facility 15 stars if possible!

They took good care of my mom after her hip surgery. The case worker and unit manager were very helpful and the nurses stayed on top of the medicine needs. The therapists were wonderful!!!

This facility is fantastic. I’ve never experienced such loving care with staff in healthcare. Everyone fromThe nurses, therapists, and even the administrator show they care not only through their words, but also their actions.

The Laurels of Greentree Ridge is amazing ! The staff was lovely & friendly. The building is nice and modern and more importantly CLEAN. I would certainly recommend this facility !

My father is presently a resident at Greentree Ridge & I cant say enough about the care he is receiving. The building is clean and smells pleasant.Every staff member that I have encountered since before he even arrived at the facility has been kind, caring, friendly, knowledgeable, and professional.The food is good and the dietary manager made a special effort to accomodate his gluten allergies.

Thoroughly Impressed - Very caring staff that catered to my dear friends needs ! Everything is going very smoothly for her recovery , she could not be in better hands !

Natalie Laux works very hard to provide patients with care and the appropriate nutrients for each guest as head dietician. She creates an open and energetic atmosphere, as she is personal with everyone she meets.

The staff take great care of their Guests ! I never expected to have such a great experience, everything is wonderful here !

Staff is very attentive, caring and responsive. Like the food and other choice options. Highly recommend this facility.

The Laurels of Greentree Ridge is a great place. I honestly don’t have anything negative to say. If I ever have to go anywhere else again I want to come back here.

Clean building, good food, friendly staff and they take care of me. I would give them a 10 star if I could.

The CNA and nurses are really good to me. They really care for those who come here.

I have a relative recovering from knee surgery at Laurels of Green Tree. They are so understaffed that he is having to crawl on his knees to get to the bathroom. The folks that work there are trying hard and very nice, but they are completely unable to keep up with the work load. Plus, the buzzer to call for help doesnt work reliably and the room is sweltering hot.

I have a relative who stays here , and this place is amazing. The facility is clean and the staff are very friendly and helpful!

My grandmother has been admitted here for about a week and is being transferred immediately to a different facility. Where to start. She suffers from dementia and has cannot express what is going on with her so it is detrimental that the staff really be involved with her care. Unfortunately this is not the case. She has already developed a rash that was unattended until we brought it to their attention. They blamed her pain down there on her swollen legs. Her legs are extremely swollen and has extreme arthritis in her knee causing her to be unable to put any weight on it. I walk in to visit her and she is in a wheelchair in the hallway completely unattended. And of course she has no idea why. She complains her leg is “burning” as tears come down her face. The therapist requested her leg be elevated all the time to help with swelling but when I asked the nurse why the legs to the wheelchair are missing he told me and I quote “ oh she just holds her leg up while she rolls” you tell me where this makes any sense. When I confronted the therapist she responded by saying “ yeah I have told them over and over I don’t know why they aren’t”. Even simple things they cannot do. Her lips were so chapped when she drank water she complained of them being “on fire” and her lips are covered in dead skin. I go to ask a nurse for chapstick and he doesn’t even look up to me and just said sure. He comes and quickly applies chapstick without even wiping away the dead skin. It is sickening how much these people “care” and for 300 dollars a day I am completely appalled. I highly suggest never leaving a loved one here and to put research in before you think about doing so. We have lost our way as humans when it comes to compassion.

My mother in law was here for 14 days. She had a partial hip replacement and has severe dementia . We were visited in the hospital by their spokes person and she said how they were one of the top five. Well they are not. First of all we visited every day more than once a day. There was more times than most that we would hear a call button going off and it would not be answered for 15 or more minutes. I even walked out into the hall to see if there was lots of calls because they get loud and only one call light would be on. I actually had to use the call button and after 12 minutes I walked to the nurses station to get assistance. A couple of evenings later my mother in law got in the bed with the lady in her room who was recovering from a broken leg and it took well over 30 minutes for them to answer the call. The next few days were no better my mother in law fell 3 times. The 3rd time she hit her head on a dresser and a visit to the emergency room and 4 stitches later she is home with us. My husband and I arrived the same time the ambulance had gotten to her. The pool of blood was horrible. One of the nurses said it was 10 minutes before they found her. Their excuse it was shift change it was 3:30 p.m. or so when we got the call. It should not have matter if it was shift change. Do not take someone you love here. Keep them safe go elsewhere. I now know shes safe.

On October 12, 2017 my wife was placed in this facility after she fell at PACE and broke her leg just below the hip. Of course since she had early on set Alzheimer’s the anesthesia she had with the surgery to put a rod and screws in place sent her over the cliff and she ended up as a permanent resident. The Laurel’s had a high star rating when she came here and after a few months went down to one star. I personally observed this and can say I understand why. Some of the things other reviews say may have a degree of validity, but there is always another side of the story. Now that management has changed I see improvement and hope things continue in the positive direction I see taking place. Since my wife is here permanently, and I’m here every day to see after her, I will keep this review updated with further post. But as for now I can see the Laurel’s reaching a five star rating with the continued changes implemented and will update my star rating as improvements take place. Thank you Laurel’s for seeing the need and taking action.

This facility treats their employees horribly. Understaffed and the CNA to patient ratios are terrible. No patient can receive adequate care under these circumstances. Unacceptable.

Overall I would rate this one of the top facilities. I have been to several.

My mom was there for rehabilitation for a back fracture in less than 24 hours she had layed in urine for hours once during her first night and again the next morning for 3 hours straight. She is in her right mind thank goodness and could tell us.The CNA that took care of room 404 July 13th told her she didnt have time to put her on a bedpan. She told my mom to pee in the bed 😡

They took great care of my mother. She was very happy there.

Love the new therapy gym

Beautiful facility!