I was having an electrical problem, so I called O’Neill’s and left a message, a few minutes later Todd called me back. I explained the problem and he was able to accurately identify the exact cause, and provided an immediate solution over the phone at no cost. Todd was very professional and extremely helpful even though he was not being paid for the service. This gesture tells me he cares more about helping people than collecting a fee. I will definitely being using O’Neill’s whenever I have an electrical problem in the future, and will recommend to everyone I know.