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Macha Family Eye Care Anderson
1537 S Scatterfield Rd suite b, Anderson, IN 46016, United States
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Au
Review №1

Definitely the best place to go in my opinion. Been going here for years and the staff is always friendly.

so
Review №2

Normally I have a good experience, but I have had an eye issue for the las tr few months. When I came last month, someone didnt know how to send a script and I had to keep calling and basically told I and the pharmacy was wrong, and it turns out person didnt send it right. Today I am here, been here since 9am and its 10 am and no one has seen me. I was told.to come in at 9 and I did, a person comes in 15 minutes after me and tech comes up to me and says I have to wait because he was scheduled, and I was here first. He didnt know that and instead of pulling me aside or putting in anestia in my eye, not to mention they only have one tech and one doctor here today. What the tech did was tactless, that guy didnt have to know about my situation, and I was left suffering. Never again!

SU
Review №3

I have been going to Dr. Macha for several years and would not even consider changing to another eye doctor unless I absolutely had to. Dr. Macha and his staff provide excellent customer service and are always available to address any questions or concerns I might have about a certain issue. They treat me like family, which I appreciate more than I can say.

Pa
Review №4

Great staff and Dr. Macha was pleasant! Espy was very kind and assisted me with any questions I had. Will reccomend this practice to friends and family.

gr
Review №5

Consistently outstanding quality of diagnosis and service. Dr Macha and staff are attentive to detail and make sure that my vision needs are fully and expertly met. I recommend them wholeheartedly!

Li
Review №6

I love Macha Family Eye Care! The staff is friendly, helpful, and knowledgeable. I never wait too long and my glasses come in a decent time frame!

Ki
Review №7

We’ve been patients at Macha for 10 years. My son’s glasses broke. I called, made an appointment to get them fixed, and on the phone call they pulled him up on the computer so would’ve easily seen in their system when he was last examined and got his glasses. I took him out of school for the appointment today. I was told because they were purchased in late 2018 and he didn’t have a current prescription, they would not fix his glasses unless we scheduled a new exam. If they have a policy like this, why wouldn’t this be explained over the phone so you don’t completely waste your patient’s time? I never take my kids out of school for appointments, so I’m really frustrated I did it this time and they refused to fix his glasses. It also delayed me getting started with my work day. Ughhhh. You wasted your own time too because you could’ve scheduled a patient for that time slot who fit your policy to help.

Be
Review №8

I have been trusting my eyes to Macha for years. They have always been good to me. Their workers are caring and willing to help you find glasses that suit your needs in your price range.

Je
Review №9

Not good. I was told I would be seen by Dr. Macha. When I came in, I was seen by a female Dr. that didnt introduce herself and seemed like she had a bad case of the Mondays or something. I really got the feeling she didnt want to be there. I explained my vision history, concerns, etc. and she didnt offer any real input or suggestions and was extremely quiet and reserved. I then picked out frames, with no help from staff. When I finally got the glasses, I absolutely hated them and went to return them for a refund. The staff then tried to convince me that I would get used to them. So, basically they think their customers need to learn how to get used to dealing with bad customer service and glasses you hate. No thanks Macha.

Ju
Review №10

Great doctors, great staff! Dr. Anderson was so thorough with my exam. She answered all of my concerns and made sure I fully understood. The staff was very patient with me in picking out my frames, I always have a lot of choices to sort through!

Ro
Review №11

I have been seeing Dr. Macha for at least 15 years now, probably closer to 20. The trust I have in him and his practice speaks for its self. After that length of time I have the utmost confidence and respect for him and his staff. They are kind, courteous and very professional. If I have had an issue with anything, it has not been the office , it has been the lab, and they always make it right. This has only happened a couple of times in all of these years. I have no intention to ever leave Dr. Macha as a patient.

Ka
Review №12

Outstanding, helpful and courteous doctor and staff. Especially if you have little ones that need examined. I highly recommend Macha!!!!

Ge
Review №13

The first time I went there the glasses the tryrd to sell me were broken when they came in and the wanted me to except the broken .The second time they wanted to be mask naxis so they can have there junk

Ce
Review №14

Ive come here a handful of times but my last time here I was disappointed. I came for an eye exam and new glasses. That part of the app, I was exceptionally happy. It was picking up my glasses and not being able to see out of them. They were trying to assure me that I would get used to them... If I wore them for a week or so. That didnt make any sense to me because if it was the correct prescription, I would be able to see out of them. Plus it was my left eye in which didnt change and that was the lens I couldnt see out of. I expressed these concerns and it felt like they didnt want to deal with it at the time. I dont plan to be back. It was a waste of my time and my money. Some of the staff just dont take there job seriously and dont care about the customers.

Su
Review №15

They are friendly and courteous to me and very helpful. I picked a pair of frames out and they said that they looked good on me

Be
Review №16

The whole offices at Macha Eye Care is extremely clean. All staff members are very polite and willing to answer any questions you may have. I highly recommend this place

Ch
Review №17

I absolutely love this place and these people are AMAZING! They have helped my son tremendously and Ive even recommended for my mom to start coming here!

Ja
Review №18

Great customer service and employees. I always have a very pleasant experience when I go there. I really appreciate that I have never had to sit and wait for my appointment time, and as soon as you are taken back for your appointment you are seen immediately. I also appreciate the friendliness and assistance while choosing my glasses, Jennifer was such a great help and has such a sweet spirit. We had a fun time and it was an overall great visit as they all have been. Thank you Macha staff you guys are Awesome. I am proud to always answer where did I get my glasses and would I recommend you guys --- my answer is always Absolutely!!!

Ca
Review №19

Wonderful care and great service. The in-depth eye exam is excellent. Dr. Macha and all his staff are caring people. They also offer special plans for people without insurance. I wouldnt go anywhere else.

Ma
Review №20

Excellent personal care. The best professional services. Reasonable prices. We have been patients of Macha Family Eye Care for more than two decades and we HIGHLY RECOMMEND Dr Macha and his entire staff!!

Me
Review №21

This was a wonderful first visit experience! The front desk staff was warm and professional, the technicians were knowledgeable, and the doctor was efficient and kind. They explained everything to me clearly and I felt like a valued customer. I would highly recommend!

Jo
Review №22

Ive been going to Macha family eyecare for about 15 years. I absolutely couldnt say enough about Dr. Macha, and his staff. They are friendly, and patient, and knowledgeable.I once had an incident happen to me on a Saturday night with my contacts I called the service Dr. Macha got back to me that evening and told me what to do for my eye until Sunday morning and made a special trip into his office to care for my eye. To me that says a lot. Cant go wrong with these people.

Am
Review №23

Always friendly and professional!

Je
Review №24

Best place I have ever been for glasses. I am diabetic and the eye exam is very thorough and explained to me the importance of keeping my blood sugar in check so my eyes will not lose any vision.

Ky
Review №25

Best experience with an eye doctor ever. We will be back for sure. Dr. Macha took his time and made us feel like we were his only patient. He even got my wife in for an emergency appointment within 30 minutes. Awesome experience. Thank you!

Da
Review №26

I have always had the utmost professional care with Dr. Macha and his staff. I have recommended many friends to him, and they have not been disappointed.

Wy
Review №27

Very rude to me I have to have surgery next Friday went outside away from others so I could take mask off cause it was making it hard to breathe an was kicked out the lady up front was very rude an wanted to argue with everything I said an forced a 7 year old to wear a mask when state law says she doesnt have to wear a mask they are not the best in Anderson made me an my family very uncomfortable

Wa
Review №28

Hardly any waiting. The exam is the most thorough I have ever received and the people are all very friendly and professional. I have been going here for several years and have nothing but positive comments to share about them. I would HIGHLY recommend them.

Ju
Review №29

Very professional and efficient.For someone who is world traveled,I can honestly state that you guys are the best Ive seen.

De
Review №30

Dr. Macha and his staff provide outstanding service and offer clients high quality products to meet their vision needs. I have always been particularly impressed with the wide selection of stylish eyeglass frames available. My children and I have been patients at Macha Family Eye Care for over 20 years, and we have loved every visit!

Le
Review №31

Dr Macha has been my eye doctor for many years. I trust him completely with all of my eye care needs. I always recommend Macha Family Eye Care to family and friends because I am confident they will taken care of and happy with their choice as well! Their staff is excellent and they do their best to assist with eyewear choices. By far the best!

Mi
Review №32

My children and I have been going to Dr. Macha for a couple of years now. Weve been seen by a few other optometrist that are in town but, none of them compare to Dr. Macha and his staff. Weve never had to wait longer than 5 minutes to be seen by Dr. Macha. Dr. Macha has expert skill and knowledge with the latest and greatest in available eye care technology, hes an extremely thorough optometrist, he gives each and every single one of his patients his undivided attention. I highly recommend Macha Family Eye Care, P.C.

Da
Review №33

I have been going to doctor Macha Family Eye Care for at least close to 10 years and I must say that he is the most friendliest , thorough doctor I ever met and the staff their are great . So I would definitely recommend this eye care center to a friend or family member... Also I must say his prices are reasonable too with contacts and glasses and stuff...Thank you !!!

Ka
Review №34

Friendly staff and quick service. Dr. Macha is very kind and caring.

Re
Review №35

I love the friendliness and professionalism of the staff at Macha Family Eye Care. There is no long wait to be seen and once youre back in the exam room, the doctor comes in to start the exam in a timely manner. They offer a comprehensive eye examination. I highly recommend Macha Family Eye Care. I wont go anywhere else.

Ch
Review №36

We love Macha. The staff is always friendly and very accommodating. My whole family goes here. The pediatric eye doctor is so good with kids, she really made him feel comfortable. Great place!!

Cy
Review №37

I had to find an eye doctor within the network of my insurance company. I had a severe eye injury some years ago and lost vision in one eye. I was very apprehensive to change eye doctors. The office staff got me into Dr. Macha in a timely manner. Dr. Macha and all the staff made me feel comfortable. I believe Dr. Macha provided an excellent eye exam and care at the time of my visit. I highly recommend this eye care team!Cindy Reynolds, Middletown, IN

Ju
Review №38

Macha was awesome. The doctors were very down to earth and kind, and good at what they do. They took their time with us and made sure we were taken care of. I would recommend Macha to anyone.

Ta
Review №39

I bought 3 prescription eyeglasses for my husband and myself from this place.We spend around $1000 out of pocket with very big insurance payment on top of it. We liked the doctor very much.We also like the stuff at the time of sale.They were very polite and courteous. I bought insurance on our glasses,which was supposed to cover any issues withing two years after purchase. Well, I had an issue today. The lense fell off the Vogue frame when I picked glasses from night stand. I had no doubt that there will be no problem in Macha eye care to fix it. When I came to the place I faced a young woman with very angry face,who did not say hello or even asked my name, just take a sit. She took the case with my glasses and then asked me in grumpy manner if I sat on my glasses, because frame looked distorted to her. I told her that I do not have habit to sit on my glasses, but I brought them here to adjust the frame,because they were sliding off my nose. It could be that somebody sat on them as part of adjustment process. She did not take the humor. She brought glasses back with the same hateful look on her face.When I just opened my mouth to let her know that I would appreciate nicer attitude, so I do not feel guilty for frame not holding the lense. She did not let me say anything, but lectured me that this is how they do things here and this how my glasses should be. I was done with her and requested manager. She stood up and walked away without saying anything. I waited for some time at the receptionist desk, then asked receptionist to invite a manager. Eventually I was able to meet nice lady,who was very polite and kept saying that they want to do it right. I could not spend any more time in that place. I left. I do not know the name of that nasty girl,nor the name of the nice lady. Neither one of them had a name badge or bother to introduce themselves. Neither one of them bothered to ask my name.I was addressed mam at all times of dealing with them. So, it was incognito encounter.I had smile on my face walking in the place. I had throbbing headache when I left.They ruined my day. I will avoid this place in the future.

Li
Review №40

Very friendly staff, my exam was thorough. They were detailed in my care and I would highly recommend Macha Family Eye Care to my friends and family.

Ma
Review №41

I have been a patient of Dr. Rajender Macha since 2006. He is kind, punctual, and most of all, very thorough! I do not trust my eyes to anyone else! My grandson is the patient of another optometrist at Macha Family Eye Care, and he too, always receives the same kind, thorough, and most of all, patient (because he is just a child!) care that I receive from Dr. Macha.

AN
Review №42

My children have been under Dr. Machas care for at least 9 years. The service is always excellent from start to finish. Dr. Macha is kind, gentle and informative. He always has a smile on his face. The staff is quick and efficient which is important to me. Call make your appointment you wont be sorry.

Li
Review №43

My insurance had changed and I had not found an eye doctor in network. I had an eye issue and quickly looked on line for an eye doctor who took my insurance. I found Macha Family Eye Care and gave them a call. They got me in that morning! The office staff is friendly, efficient and knowledgeable!

J
Review №44

Excellent Eye Doctor. Staff was friendly and helpful. Dr. Eastes was very personal and put me right at ease. My appointment was on time and I was not made to wait. 5 stars. Will definitely go back.

Je
Review №45

Dr. Christoff made all the difference in our familys eye care health and clear vision. The prescription was pinpoint, and the selection of frames were very stylish. Thanks again to Dr. Macha and his entire staff:-)

Gi
Review №46

Exceptional care for my invalid husband. I love the staff as they care for each and every one of their customers.

St
Review №47

I called Macha the day before my exam to give them my insurance info, as requested. The woman that I spoke to was rude and dismissive, chastising me and telling me that they already had my insurance info. She happened to be wrong and named the wrong provider.I promptly canceled my appointment and wont return to Macha I will also instruct my family and friends who go to Macha to do the same.

St
Review №48

Great doctors and staff. Very through exams and they take the time to explain everything.

Jo
Review №49

Very good Doctor and staff. Professional, Friendly and caring

Co
Review №50

1st visit to the eye doctor in probably 25 years. Not a fan of anything with eyes, touching, eye drops anything like that gives me the creeps. They handled it great, it was as good of an experience for me that an eye doctor could be...

Ja
Review №51

My husband and I have gone to Macha Family Eye Care for almost twenty years for all our eye care needs. We love the friendly and helpful office staff, and Dr. Macha has been a wonderful listener and expert on our eye care issues.

Be
Review №52

My husband and I have been patients of Dr. Macha for many years. We have always received the best of care in a warm and friendly atmosphere. We would recommend Macha Family Eye Care to anyone who is looking for eye care professionals.

Da
Review №53

Everyone is always helpful and kind. They make sure I understand my benefits and how to get the best use out of them.

Ey
Review №54

So this is my daughter Mikayla! Her vision is EXTREMELY bad! She’s been coming here to Macha Eyecare for about 10 years or more! Dr. Macha and his team has always treated us as family! We love it here! Well Mikayla broke her glasses and ABSOLUTELY could not see! We called the office and they got us in ASAP(knowing how bad her vision is) and she has no insurance so we didn’t know if there was anything we could do because money is very short and out of pocket (so we thought) was going to be a FORTUNE but Sam told us of the plan they have for non insured clients! We jumped on it! The staff here is so AWESOME! They helped us every step of the way(and in between(even on off hours) Dr. Macha and Sam were in touch with us)! Needless to say,the day we got the call from the office that her glasses were in we were there IMMEDIATELY! Lol! This is a photo of my daughter and Dr. Macha right after she could SEE again! Everyone in the office was cheering and were even moved to tears when they saw the reaction she gave finally being able to see again...btw her vision is a -6.50! This is really bad...blurred vision at best with out glasses! So with all of this said, THANK YOU SO MUCH to Dr. Macha and his lovely team! We SOOOOO appreciate you and the service you provide to everyone! We’ll never go anywhere else for glasses but here!Mikayla Bacon and family

Ry
Review №55

If ever calling to ask how much their service will cost with your particular insurance. Make sure to demand they tell you any additional costs they are going to throw on after your appointment is over!

M
Review №56

The original consult was nice and I liked the doctor (he was very thorough with my exam.). I used my insurance to pay for a new pair of glasses, paying extra for the upgraded frames and special coating and paid out of pocket fot contacts. all in all, with the appointment fee I paid them over $600Unfortunately the experience was ruined two weeks later when I went to pick up my glasses. Now ive been wearing glasses for close to 20 years and every time I have gotten new glasses, the staff had Fitted them when I picked them up- adjusting the temples and the nose pieces, etc. not these. they were basically thrown at me.When I put the glasses on, it was clear there was a serious problem with one of the lenses. Not only is the RX way too strong, but the Focus point isnt even in the center of the lens. I mentioned it to the person throwing the glasses at me and got a meh. I also noticed that in the two minutes I had the frames on, they had bent slightly.When I mentioned this, I was told that my frames, that I had paid almost $100 OVER the price insurance would pay just bend like that because they arent very strong.I left, and then came back a few minutes later and asked to speak to the manager. I got a bunch of mea culpas and was told to Try the glasses that gave me an immediate headache for a couple weeks then if they didnt work to bring them back and They would see what they could doI tried them for 3 hours. because thats all that I could stand. Now Im stuck with a pair of glasses I cant use (and why on earth would I want to go back there after that experience to try and get them fixed- I dont even trust the frames to last after what that employee told me so what good is it anyway?) and am out the $200 extra I paid. At least the contacts came in so I can wear something.

El
Review №57

Very friendly staff and doctors Ive been going there for years and always am satisfied!

Je
Review №58

It had been several years since my last eye exam and I was leery about going to a new establishment. My experience was absolutely great from my first phone conversation with Sam, my initial exam with Lisa to my final exam with Dr. Tony Wagler!!!! Great Job Team Macha ... you have my business and any that I can refer!

Ju
Review №59

Excellent care and professional office that makes patients feel comfortable! Dr Macha is wonderful!

sa
Review №60

I have been going to them for the last 5 years they are the best with their patients

Ke
Review №61

The staff of Macha Family Eye Care is always friendly. I love that they sit down and actually help you pick out frames.

Ly
Review №62

Dr. Young was very patient and professional. The entire staff is friendly and I appreciate all of their help.

Jo
Review №63

The staff is very helpful and caring. Dr. Macha treats you more like a friend than just a patient.

Ma
Review №64

They attend their clients wonderfullyThey have a very good business

Le
Review №65

Dr. Macha and his staff are very caring and helpful.

Ma
Review №66

After ten years without an eye exam I found the service to be most helpful. I recommend this eye doctor most highly.

De
Review №67

Weve always had great experience at Macha

Ji
Review №68

Macha Family Eye Care always provides excellent care & service!

Pe
Review №69

Friendly efficient staff

Ne
Review №70

Awesome eye Dr, wonderful service

Le
Review №71

Dr. Macha in his team are great.

Ro
Review №72

Professional -- Courteous And On Time

Ca
Review №73

Clean, Friendly, Professional, Caring Doctors

Tr
Review №74

Dr Machaand Staff Awesome

Information
42 Photos
74 Comments
4.6 Rating
  • Address:1537 S Scatterfield Rd suite b, Anderson, IN 46016, United States
  • Site:http://www.machaeyecare.com/
  • Phone:+1 765-649-1200
Categories
  • Eye care center
  • Optometrist
Working hours
  • Monday:9am–7pm
  • Tuesday:9am–5pm
  • Wednesday:9am–12pm
  • Thursday:Closed
  • Friday:10am–5pm
  • Saturday:9am–7pm
  • Sunday:9am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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