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Dr. Tavel Family Eye Care
5541 S Scatterfield Rd, Anderson, IN 46013, United States
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St
Review β„–1

I would highly recommend Dr. Tavel all the employees are very friendly and it has a very positive atmosphere!!! Also the prices they have on the glasses are amazing and if they are a little higher priced they have different options for payments. I definitely will be returning here for future exams!!! 😁Thank You Dr. Tavel

Cr
Review β„–2

My glasses are perfect. The customer service is the best. I had left my sunglasses there by mistake, and when I dropped by to pick them up they cleaned the lenses! πŸ˜„Best place to go!

Na
Review β„–3

First time in office. Staff very friendly and professional. Could have more frames. Dr very pleasant but would have appreciated if he would have introduced himself. Overall very good experience!

El
Review β„–4

I have been coming to them for a few years now. They are so nice and patient. They even had coloring pages and crayons for my three year old and acted as if he was not annoying when he was! Haha Helped me not be an anxious mom. Thank you!!

An
Review β„–5

They have always been very friendly and helpful, as well as make you aware of what your out of pocket cost will be once insurance pays. Love the staff!

Ho
Review β„–6

First ever eye exam. Lovely experience. I had my 4 yr old with me and they went above an beyond to find him a zombie coloring page. Now my son has a crush.

As
Review β„–7

When you go to the doctor you get overwhelmed but when theres someone there to help make the process easier and just more joyful its a better experience. I always had that experience at dr tavel when Melissa was there. The fact that she now isnt there all of a sudden just upsets me. She was the kindest person in there. She always knew her stuff. And if she didnt know she went above and beyond to find an answer. Ive been there for years now and that office will never be the same. I always saw her helping everyone whether it be patients or staff to the best of her ability. She was an amazing person. And when i went in there and saw she was there it was relieving i knew i had the help to find the right glasses and the best lenses for me. She had many many patients that adored very sad to see one of the best people there no longer working there.

Br
Review β„–8

Took our granddaughter to Dr Tavel in Anderson a few weeks ago. Loved the professionalism and friendliness of the entire staff, but particularly Jessica. She was extremely helpful! Our granddaughter loves her glasses! ❀ My husband and I both went today and ordered new glasses. Jessica helped us and had so much patience! You can tell she loves her job! We will definitely be going back and will refer others as well.

Di
Review β„–9

The ladies was extremely nice. I believe the tech was Jaimie or anyway I really liked her as she went thru everything with me and sh we had quite the sense of humor. Really enjoyed my visit and the doc was nice also made me feel like I had been coming there for yrs even though was my first time there at the Anderson office.. Great job you guys Also they probably have the most upgraded office with technology no more dilation and you get to see your whole eye exray so that was also nice

Ta
Review β„–10

Best staff; everyone is so friendly and helpful. Super clean environment. Everything just flowed smoothly. Love it and will definately keep coming back.

As
Review β„–11

Honestly, I have never needed glasses or a full eye exam. Recently eyes have gotten pretty bad. I called and they were able to get me in the same day! Not only did I have a pleasant chat while on the phone, but the second I came in I was welcomed and treated like I was an old friend. My exam was relaxed and easier than I thought. The Dr was not only very nice but really informative and thorough. The girls and guy upfront were helpful and easy to talk to. By the time I chose my glasses and left I felt informed and like it was my only day off was well spent! They even added the glasses I wanted to my chart so my hubby could go get them for my birthday! Best service ever!!!

An
Review β„–12

I had the best experience at Dr. Travel Ive ever had in any eye care reality in my life and no Im not exaggerating in any capacity every staff member there and Im sorry I cant remember the names but they where so pleasant I instantly felt comfortable they stayed engaged with me the entire time I began to feel part of the whole process not just someone going thru the process. They conveyed detailed information on every step of the way I truly had a great experience 10 star!

Ty
Review β„–13

I recently visited Dr. Tavel in Anderson and I was really pleased with my visit. All the associates was very helpful and friendly. The female doctor (Dr. Paasch) was very nice, professional and all around an amazing person. She went over and explained everything really well!!! Job well done!!!

Mi
Review β„–14

Dr. Paasch was very detailed, informed and took concern with overall health and eye health. Staff and Dr. helped find best frames for my face and for bifocals. As well, I was fitted for multifocal contact lenses which were needed desperately. Very happy with service and assistance I received...

St
Review β„–15

This was actually my boyfriends visit, he went in for his scheduled appointment.. (Remember I said scheduled) He said everyone was very friendly. The Drs were great. Everything was fine, but when the lady was directing him to which frames insurance covered, she just waved him in that direction, no one assisted him and he felt very rushed, like they just wanted him out of there, I admit and give credit to the fact that it was approaching closing time and Im sure they were ready to go home. But its not like he walked in 5min to close, he came in when scheduled. I still wasnt that irritated, just felt bad that he had to pick out glasses without really knowing what was covered, what looked good etc. The whole reason we came there is because they were recommended by my family, and when we told them of his experience, they described getting lots of help, being brought trays for the ones they tried on, suggestions etc. And thats what I find irritating.. Such above and beyond service but only if youre scheduled at the right time?

De
Review β„–16

All the staff including the doctor were extremely helpful and very thorough.They were very busy when I had gotten inside but was very respectful and patient.

Ro
Review β„–17

All the lady’s and the Doctor was very friendly and helpful that I’m actually looking forward to going back.

Fr
Review β„–18

The Eye Dr. was compassionate and very knowledgeable for my specific needs! Jessica was also a great help and very understanding and knowledgeable! I loved my experience and my family will be going to Dr Tavel’s for all future needs!Thank you Ladies and the man who checked me in was very nice also!

Gl
Review β„–19

I had such an easy and amazing experience here. Everything was clean and mask were worn. I felt comfortable and the process was quick. Shynia Dean gives amazing customer service. She was nice, patient, and answered all of my questions. Will definitely be going back.

BR
Review β„–20

Everyone was extremely efficient and friendly. Very professional. In and out in under 1 hour. Great customer service!

Vi
Review β„–21

Extremely busy... Read reviews highly recommended! Customer service was amazing. Absolutely cant express how impressed I was with the Dr., took plenty of time with me...never flipped the lenses so fast you were scared youd picked the wrong one! Glasses came in and were perfect, never with my astigmatisms have I not had an adjustment period. The lab they use is top notch alsoπŸ˜ŠπŸ€— Thank you so very much! 😁

Jo
Review β„–22

From the second I walked into the building I was treated with respect and a great smile and the service was outstanding. Each of the employees was friendly professional and knowledgeable.

Ch
Review β„–23

They were quick to get us in and worked hard to get the girls the contacts and glasses they actually wanted.

Ch
Review β„–24

They have a new machine they dont have to dilate your eyes for an exam. Great experience.

Ka
Review β„–25

For my first time there I was truly shocking at how great my visit went. They are all so kind and helpful. I got the best deal on two pairs of glasses. The visit was quick and I’ve already recommended it to all my friends and family and will continue to recommend them to anyone looking for a new place to go.

Ev
Review β„–26

I went in for an appointment for myself and my son. Everyone was so friendly. Any questions I had were answered, and I loved that I did not feel rushed when choosing the frames that were right for me. I cant wait to pick up my new glasses in the next couple of weeks!!!

Sa
Review β„–27

I brought my girls in for a new patient visit and they were so nice and helpful. My girls were able to get glasses they really like at a great price. Definitely recommend! ☺

Da
Review β„–28

The ladies there are very warm and welcoming ❀️

Di
Review β„–29

Great experience. Friendly, professional staff addressed all questions and concerns thoroughly.

Ap
Review β„–30

My appointment was Today at 8am. I was greeted with a smile by everyone. All of my questions were answered in detail!!EVERYONE IS SO NICE!!!Thank you!!!Until next time!!πŸ‘

Ni
Review β„–31

I just loved their friendliness and Im going to love my glasses..would recommend them

Kr
Review β„–32

Everyone was super nice! I got right in with an appointment.

Je
Review β„–33

I love how personal and funny the staff are all while making sure they are thorough in examining to make sure you get the proper prescription!

Ca
Review β„–34

Absolutely love Dr. Tavel! I could see myself working there one day!

Ja
Review β„–35

Not concerned with commission, left very happy because I felt more important than their commission. They talked me out of more expensive glasses. Very satisfied and very beautiful help

Mi
Review β„–36

They are so sweet and patient they are also very passionate about their work keep it up!

Ja
Review β„–37

Very fast. Good hours. I was able to get taken care of leave with a pair of contacts and go straight to work. Very friendly workers. 10/10

Sa
Review β„–38

Very nice people! I appreciated the text reminders before my apt and was given a lot of information and options when deciding which products to buy.

St
Review β„–39

I was really impressed with the staff. They were friendly and helpful. They helped me pick out a great pair of frames and even explained how to pick a great size. It was a great first experience!

ka
Review β„–40

They were very patient. tried on 20 pairs of glasses 3 times & they helped w their opinion of each one . been coming here since 3rd grade and i’m 22 now. awesome atmosphere

Ju
Review β„–41

Very attentive and helpful not a lot of waiting time and quick to answer any question

Ca
Review β„–42

Everything thing went well. Jessica helped me and I seen Dr.Seey. They were very professional.

Et
Review β„–43

Friendly, and courteous staff that seem to really care about their clients. The clinical staff and doctor made sure the prescription glasses would be right.

Fr
Review β„–44

We spoke with Lonna when we called the Anderson branch. She was truly amazing. She scheduled my eye exam and was so concerned that I had eye problems. She made sure that I would have my glasses before the Christmas holiday. Lonna was like a fresh breath of air compared to the other people that we encountered while speaking on the phone at other facilities and as soon as we called the amazing greet on the phone to the booking our appointment again was just what we needed and she went beyond and above! πŸ€— Great job Lonna and thank you Dr Tavel.

Ro
Review β„–45

I was very happy with their assistants at Doctor Tavel. All of them work together very well, and make you feel right at home :)

Mo
Review β„–46

The ladies are all very helpful not rude super nice. The Dr. very thorough. Its not whats in your pocket its what your best interest is at heart. I didnt have a mask when I walked in the lady sitting at desk didnt skip a beat by the time I got to her she was pullin one out handing it to me, greeting me with a smile. No judging no Karen talk, I was a first time customer full exam picked out frames got order in 1hr 20mins go back 2 weeks pick them up.Customer Service πŸ‘πŸ‘

Ap
Review β„–47

My family and I go to dr. Tavel because the staff are very friendly and good hospitality so me and my family love it there

Co
Review β„–48

Super quick appointment, in and out! Also the ladies there were super helpful picking out my frames πŸ‘“. Great experience, would recommend to others!

Ha
Review β„–49

The staff is wonderful. They also have great deals.

Ho
Review β„–50

Love the patients they had with my daughter!! Made her feel like getting glasses was the coolest!! She walked out with a smile from ear to ear and is so excited to get her new glasses!!

Ch
Review β„–51

Fast and curtious service. Staff very friendly and knowledgeable.

er
Review β„–52

I just moved here from a small town in Illinois... yesterday I went to Tavel eyecare and got the best eye exam I’ve ever had! I can’t wait to get my glasses so that I can actually see! There was an great selection of eyewear to choose from and the techs were amazing! Thank you so much!!! πŸ€—πŸ€—πŸ€—

Ma
Review β„–53

I have been going to the Dr Tavel office in Anderson for years with my kids. They are super nice and have been very Autism friendly working with my son.

Am
Review β„–54

The staff is always so friendly, decent selection of eyeglasses as well

Fo
Review β„–55

Everyone at Tavel was very kind & answered all the questions I had.

St
Review β„–56

The staff is wonderful we was there well after close and they was all still very nice and happy to help us pick out what we wanted and never once rushed us.

K
Review β„–57

Nice staff but don’t believe β€œMelissa” if she says she’ll call you back.

su
Review β„–58

Wonderful Staff. Friendly and very helpful

We
Review β„–59

Excellant overall experience!!

Sh
Review β„–60

We have been going here for several years and they are amazing. Best customer service.

Ma
Review β„–61

I absolutely love this place, they make you feel comfortable the moment you walk in the door, great prices and will definitely go back for my two year exam.

Da
Review β„–62

This is my first time at the new location. It seemed like they had a wider variety of glasses to choose from. Everyone was friendly

MA
Review β„–63

The service at the Anderson office of Dr. Tavel Family Eye Care is fantastic, from first walking in the door, to the eye exam, picking out frames, letting me know of the charges and their patience and leaving, they make you so comfortable.

Ca
Review β„–64

Everyone was very friendly, especially shown patients with my twin 9 year old girls lol! We arrived over an hour earlier then our appt time and they still allowed us to be scene as if it was our regular appt time. They scene us early, friendly faces, never shown any attitude for coming before our appt time and took care of us in a quick manner! The only thing I can say is I wish they had a way of receiving our glasses sooner then 3 weeks. That’s a long time going with out glasses. My daughters and I will be going back to have our eyes checked when time comes.

Ba
Review β„–65

Simple, went in for exam, found the glasses I wanted, got them in 2 weeks as promised. love them!

De
Review β„–66

Everyone is always so nice to me.

Be
Review β„–67

The people was so caring and helpful....

Th
Review β„–68

Everyone is friendly and helpful.

Mi
Review β„–69

I can see the whole world now LOL

Je
Review β„–70

Got a routine exam, but when it came time to pick out glasses I was not sure what frames to get. I was led to frames that I would have never picked and I was not sure how they looked but was reassured they looked great(even got a compliment on my eyes). When I picked them up my daughter said she loved them. Bottom line is awesome place with awesome people... Ashley and Josselyn are just great!!! Highly recommend the good Dr. Travel and the great ladies that work there.

Br
Review β„–71

I took my 10yr old son to dr Tavel. It was the first time of ever being to an eye dr. He asked so many questions and the dr and the staff answered all his questions and was very patient and kind to him !!! Absolutely love the positive happy energy in the build !!!

Ca
Review β„–72

Very caring and very good doctor

La
Review β„–73

Great place to come for glasses πŸ€“ EVERYONE IN THIS PLACE DESERVES A RAISE . THANK YOU ALL SO MUCHπŸ˜„πŸ˜„πŸ˜„πŸ₯Έ AND JESSICA WAS SUCH A BLESSING 😁

ju
Review β„–74

Very nice staff! Checked my eyes well! Recommend! :)

Am
Review β„–75

Doctor was nice and informative.

Za
Review β„–76

Love my new glasses! Staff was friendly and anxious to help.

Ch
Review β„–77

I had an eye emergency today and Ashley and the ladies were amazing to work me in so I could get a thorough exam by a great doctor! I always appreciate them, but today, even more so! Thank you so much!

Ka
Review β„–78

I have FINALLY found my optometry office! Dr. Tavel on Scatterfield in Anderson has superior customer service! I dealt with at least 5 front desk reps during the process of getting an eye exam and ordering 2 new pair of glasses. Each person was professional, personable, kind, and friendly. The eye exam was fast and thorough. Every moment of my experience here was good! I have visited 3 other eyeglass places over the past 8 years, and didnt return to any of them, because I didnt feel embraced by them. I felt like I was bothering them. The staff at Dr. Tavel, Anderson, made me feel welcomed and cared for! Yall are THE BEST!!!

Ca
Review β„–79

This was the best eye exam I have ever received. Dr. Kosir was through and took time to explain all findings to me. The office staff was wonderful in assisting me finding frames when I requested their assistance. I couldnt have asked for anything better. They were top notch!

Br
Review β„–80

I absolutely love this store. The employees are the best, they are kind, caring and always take care of you. The staff is friendly and will make sure you are welcomed and feel right at home. Definitely will go back. Highly recommend. Jessica, Ashley, Melissa and Josselyn always take care of me and make sure that my service is spectacular and my glasses fit perfectly.

Ke
Review β„–81

Very prompt nice Friendly staff

Em
Review β„–82

Wait time was extremely long. Didnt get seen until an hour after my appointment time

Ki
Review β„–83

Knowledgeable and friendly staff

Ch
Review β„–84

Everyone there is very friendly and helpful.

Dr
Review β„–85

Great service today- very friendly, knowledgeable staff. They were able to accommodate my husband and I even though we did not have an appointment and attended to us as if we were regular patients. The doctor was very efficient, thorough, and extremely pleasant. We got exams and ordered glasses for both of us in under 2 hours. Front desk ladies are awesome! They are really efficient and super nice. We will definitely go here from now on.

Ha
Review β„–86

In,out,no sales pressure,the only eye Dr for me

St
Review β„–87

After my husband visited the Anderson location he recommended that I switch to them as well. I usually drive an hour for my appointment elsewhere and I was really happy with the choice to make the switch. They were friendly and super helpful. Not just a number walking in their door. You do not find that many places. Thank you Dr. Tavel Anderson!

Aa
Review β„–88

Ashley and Melissa were absolutely amazing. They went above and beyond in re ordering my lenses when the manufacture sent the wrong type. Ashley personally assisted in correcting the issue and Melissa ensured that it was at no cost to me. Great girls who deserve the kudos!

Al
Review β„–89

Quick and friendly!

Ko
Review β„–90

I think they are absolutely fabulous here the environment is welcoming and friendly they have a new customer for life with me.

Ka
Review β„–91

Very friendly staff. Helpful when indecisive.😎

Bl
Review β„–92

The women in the office are very kind and helpful. Doctor was willing to listen. Good place to go. Best place at the Anderson mall. :-)

Au
Review β„–93

Everyone is always so friendly there and I am always in an out. Ashley definitely makes us feel welcome by remembering who my gf and I are every time!

St
Review β„–94

Ashley, Kiliegh, Josselyn, and Jessica were amazingly helpful today with choosing new glasses because I wasnt happy with my most recent style! They helped me trade my old glasses for new ones in an affordable and efficient way! These girls are always sweet, helpful, and knowledgeable but I had a unique request today and I really appreciated them going above and beyond!

As
Review β„–95

Come meet our staff and the doctor!! Best caring bunch Ive ever been around! They know whats best for your eye care needs. They love helping you pick out your glasses and will go above and beyond for what you need.

Ca
Review β„–96

Staff is very friendly and helpful!

Pa
Review β„–97

First went to another Dr. Tavel location for my eye exam. The exam at this location was rushed and the results were obvious. When my glasses arrived the prescription was very wrong, but not according to the rushed exam results. The next day I called the Anderson location, explained my dilemma, and asked for a reexamination. The results of the new exam were greatly different! This location replaced my lenses and retrieved my prescription sunglasses from the other location and replaced the lenses in those as well. Thanks Josselyn and staff for making things right!

Ti
Review β„–98

I love this place!!! The ladies here treat you like family. Customer service is outstanding helping with any and all questions from what frames look better to what my insurance covers...I wouldnt go anywhere else.

Jo
Review β„–99

I love going to the Anderson store. They have a bunch of great choices when it comes to glasses and prices that you can afford. Dr Kosir is a great dr! The girls are amazing. Ashley and melissa helped me figure out the best choice for me and went through and explained my options for glasses and made sure I understood everything. All the girls make you feel comfortable and at home. They always greet you with a smile on their face. They will go above and beyond for their patients. I will recommend this to everyone. Amazing place to go!

Ka
Review β„–100

The employees are so helpful and friendly! Feels more like walking in and talking to family! They go above and beyond to help with whatever your eyeglass need is! Great selection on eyewear and even better prices! Love love love Dr.Tavel!

Information
9 Photos
100 Comments
4.5 Rating
  • Address:5541 S Scatterfield Rd, Anderson, IN 46013, United States
  • Site:https://www.drtavel.com/
  • Phone:+1 765-644-3393
Categories
  • Contact lenses supplier
  • Optometrist
  • Eye care center
  • Optician
  • Sunglasses store
Working hours
  • Monday:9am–7:30pm
  • Tuesday:7:30am–6pm
  • Wednesday:7:30am–6pm
  • Thursday:9am–7:30pm
  • Friday:7:30am–6pm
  • Saturday:7:30am–2:30pm
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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