I am Here everyday and I am very happy with this gym. Customer service is prompt when there is an issue and the summit is beautiful. My son loves going to the childcare area - shout-out to Cassie and Stephanie, they are always so friendly and welcoming

It was nice and Im really excited to get my family introduced to this place, but the hot tub smelled funky.

Worst experience ever. After trying to purchase a day pass from a new employee, I was schemed into being promised a day pass after a tour. Long story short, after an HOUR TOUR, I was pressured into a one-month membership and was promised it would not renew (I WAS WAITING FOR A FLIGHT, I DONT EVEN LIVE THERE). I left sobbing. I couldn’t believe this type of sales scheme is still in existence and never thought I would feel so powerless. I called my husband sobbing and felt disgusted with myself. Now, 6 months later, I see I’ve been getting charged monthly, even though I CRIED TO THE SALES REP that i did not want to be charged monthly. I’m absolutely horrified and terrified to tell my husband that this is where our money has been going. Worst experience ever, and I can’t believe how much it’s traumatized me.

Great location, equipment and service! :) Good fitness classes, too.

Great place for kids to swim during open swim. Friendly lifeguards.

Excellent place. K I nd of pricy but 👍

Clean, great equipment and free weights. Fun pool with slide at South location

Facility is clean, the kids play room was not as expected kind of boring for the older kiddos. Pool and hot tub are great the equipment is up to date and easy to use. Some of the front desk staff could use help in customer service training but other than that we have had an ok experience so far with our new membership

The fact that one of the restrooms in the women’s locker room has been out of service for a literal weeks and is now starting to smell like sewage is absolutely unacceptable and disgusting on every level. There’s fecal matter in said toilet that’s just been chilling in there the entire time, seriously??? Handle that, why are we paying $100 a month so we can be exposed to hazardous waste!? That’s how hepatitis spreads.

My kid takes swimming lessons here, and its great. He loves it.

I didnt want to continue my membership after the 1 year was up. They recently had taken money from my bank account. I had tried to contact them about it. Their accountants have not tried to call me back about this.Im very mad that theyre pretty much taking money out of my bank account with out an explanation of why theyre doing so when I no longer have a membership with Alaska Club.I will never get a membership with Alaska Club ever again.I dont advise others to get a membership with them, unless you want to get ripped off, and youre hard earned dollars being stolen.

During COVID, the gym was closed, and yet sent to collections for not paying for a membership to a closed gym! Terrible business practices...

This gym has good equipment and the staff are friendly but its not worth the price. The monthly dues I paid had extras 2 of the 3 months I was a member. You can cancel if you visit 24 times within a time limit. Before the shut down this year I hadnt completed all my visits. I was forced to go after reopening. They took measures but I didnt feel safe since most all of the members were not wearing masks. I wouldnt recommend them due to notifying them I needed to cancel due to family health and was told I needed more visits.

Great equipment and great place to swim for a family evening!

Nice place, everything you need. The rock wall needs a bit of work, basically for bouldering or for kids.

This place not only had the best equipment and experience, it has some amazing staff! Very friendly and very attentive! Especially Brittany up front at the East location! Always a great day when I see her welcoming smile and kind words of encouragement. Five stars!

Don’t let the bad reviews mislead you!!! By far the best gym I have ever got a membership at, but as said before, they will not do your work out for you - you have to bring your motivation from home! Staff is always super friendly, always welcoming and helpful.Big thank you to Martin who explained every single detail of our membership and benefits patiently, we have been enjoying awesome workout days playing racquetball, swimming, joining the classes and working out on the machines! Alaska Club South and Summit have all new machines that always work and you never have to wait for, offer tons of classes that comes with the membership - plus Seth, Sarah, Steven, Madison, Kelly, Heather, Kylie, Kobe, Harold and the sweet girl from Membership always welcome us with a big smile! Thank you Alaska Club!

Good clean place. They have an outdoor workout area with plenty of space to do a workout.

Love, love, love. Totally worth it if you use the gym regularly. The childcare center has amazing ladies and a few fellas that really engage the kids in coloring activities, games and teach the kids how to play nicely together. There are great pools at most locations including a splash park at the Eagle River location. Dont let the negative reviews stop you from trying. I have happily been a member for close to a decade.

We enjoy coming here. My daughter loves the starfish swimming lessons. We just experienced the parents night out, what a huge hit! Love it!!!I must say this, we can tell when Karen from the cleaning crew is working, the ladies locker room is spotless!

I love the south location, I tried the other one I didnt like there customer service. The south location, the people are so sweet and caring and very helpful. Not rude what so ever. I taught it was clean and beautiful. Ill keep going back.

Nice facility with friendly staff. Very clean and a ton of offerings.

We take our kiddo here for swim lessons, and the staff is fantastic. We ended up joining a different gym for every day use due to Alaska clubs pricing being astronomical in comparison to places like body renew. The pricing is the main reason for only 3 stars.

We have a lot of great long time members, and great employees. We just got a new GM and I have high Hopes that good things will be happening soon! - I am an employee here, and I truly do enjoy my job. The members make it all worth it!

I signed up for Alaska Club solely so I could work out while someone entertained my kids. My kids *refuse* to go to the Alaska Club because the play area and play areas staff are so horrible. They were told not to run. They were told they can’t play on the play structure. They were not allowed to play in the outdoor play area or even watch a video. I don’t know what they expected them to do while they were there. When I returned to the play area to collect my children I was dressed down in front of other club members and told his terrible my children were (they ran and threw balls in the ball pit???) I don’t know what they were supposed to do while they were there. Save your money. I regret every time I return to the Alaska Club.

They have a wonderful assortment of equipment and tanning rooms and free weights. Amazing assortment of exercise classes. Atmosphere is calm and relaxinga

VERY EXPENSIVE, and so many lures and traps in the contract.They will try their best pitch at you to get you signed up, but after that, dont expect much from them.Swimming pool water quality is poor (visibility in water less than 10-15 ft), not enforcing the lap time schedules (Children are out of control).

WAY over-priced!!!Pool open swim hours greatly limited, and not conducive to young children.Equipment constantly faulty.Showers back up and flood.I wish we lived closer to the Eagle River location. That place is awesome. South isnt worth it at half their cost. You can find better value elsewhere.

The new equipment upgrades at the South and other clubs is great. Convenient and I can get in and get my work out completed in about an hour, take a hot shower and get on with my day. I have been to gyms, and I prefer the convenience of several locations that I can go to depending on my schedule and how much time I have. AK Club is an easy solution for my fitness needs.

One of my favorite gyms. BOBBI WILLIAMS is the BEST PERSON to give you a tour and sign up with. The SUMMIT is heaven!! 💯✔

I love that Alaska Club is expanding its yoga options, and the price is equivalent to specialty gyms. I considered dropping our membership for a yoga gym, but we get so much more at Alaska Club. They are trying to refresh all the facilities and keep up with trends like cross fit. We will stick for a while.

Clean gym, friendly staff, i especially like how the clean team are constantly sanitizing equipment

I like this gym. It’s fun and motivating to exercise for better health. The staff is friendly and helpful. I always recommend this place to my family and friends.

The South club has great group classes with great instructors. I wish there were more. My sons like the weights and my husband likes the pool. The grandkids do fine in childcare. There are conditions that are sometimes less than ideal like room temps, pool temps, crowded facility...But overall, the Alaska Club is good for our whole family that uses it all, classes, open gym, pool, hot tub, sauna, steamroom, exercise equipment, massage...

Wow, some of these comments are pretty harsh. Ive been a member for a few years with experiences at both Summit and South. Yes, they charge more than we would like, but they offer a lot if you utilize it. With the traffic that they have, I feel they maintain the facility and equipment well. Ive never had an issue with customer service, but you can always request to see a manager and work with the situation. My only complaint is that they do not complete my work out for me - I have to do that part.

There great I love that there kid friendly and there have a nice clean pool there vip is fantastic there gym is amazing there staff is awesome I think there great hope you join

The gym and equipment is fine but one of the reasons we got the family membership was for our kids to be able to swim. Open swim schedule is rarely ever followed. They are supposed to have 2 lifeguards but we are lucky to even have one on shift. With only one lifeguard they cant run the waterslide or even open the lanes for open swim. If you plan on using the pool for kids dont count on Alaska Club South to ever follow their schedule.

This is my 2nd favorite gym in Anchorage. I like the east gym slightly better.

This review went all the way to 5 start because of their ability to say We are sorry. Reading the previous reviews made me think that I was going to have the same results, but somehow in my case I was pleased to see the outcome of it.I have been having issues with my membership for months. I complained and I wasnt happy at all with the service, but I kept paying what requested. Month after month. And no resolution to be seen anywhere.This time I spoke with Khae, from the membership department in the South, and she explained what could have happened during all these past months in a way that made sense. It did not feel like she was giving an excuse, but more like a reasoning so I could understand it. If I have to be honest...she made me realize that I could also have done a little bit more from my side to resolve the issue. During the next days, I was busy, like maybe all of us, and I did not do what she suggested. However, she followed up on the problem and she reached out several times to see if she could help me. I finally did what she suggested.Sure enough, after I followed her instructions, I got an email back from June, from accounting. In less than 48h, I had not just another reply (a really good one, actually), but a resolution too!! No yes, but, no excuses. A simple We are sorry, this is what I am going to do followed by a this is what I did the next day. I even had refunds done in 48h. This persons speed responding and the way all was handled really surprised me.Thank you Khae and June.

This place is so unorganized and has no idea what theyre doing. I came to Alaska to visit for the summer and I go to the gym frequently and my boyfriend goes to this gym so he took me. Yesterday the worker took his picture got him in the system and we had no problem and I was able to work out as his guest no extra charge. Today we go and she cant find him in the system, needs to take a whole other picture of him because the last employee never saved anything??? like how are you that careless and then asks for my ID. Yesterday he did not ask for my ID either so I was confused. I go to the car to get my ID and then she waits til I come back to tell him its $15-20 for a guest. Why was that never mentioned? I think it is ridiculous that the employees have no communication with each other whatsoever.

I go here mon-fri. If you looking for a gym head here. They got a place called the summit in the back for 21 and over. Very nice. Always clean.

Since the addition of the racquet courts, parking went from bad to unacceptable and the mens adult locker went from busy to way overused. Forget using this location at peak times - overcapacity doesnt come close to accurately describing the situation and for the price, there are too many other better options. Calendar is marked for the day my contract runs out (since they charge a huge fee to cancel).

Super clean friendly stafd

They have a good gym and good classes with a great teachersBut unfortunately I had a terrible experienceIf you not American and you struggle with the language, keep your eye open.They ofered me a PT a valuationAnd he tricked me!To a contract for 6 monts ans more money that I was already paying.I tried in all clubs to cancel and explain that I have problems with the language.But didnt give a damn and I had to payed even with me saying that I dont want a ptI payed all the money and u never had pt classThey just care about the money not the clients

We are just having an awful time communicating with someone about a double billing we received. I have left messages and my wife has sent emails. Apparently there is only one person named Debbie who is responsible for the summer childcare programs and she doesnt respond to emails from their accounting department. We were double charged for a week of childcare and its almost $200 but nobody in the billing department knows how to get in touch with this person for authorization to process a refund and they arent permitted to reach out to a supervisor for help with it.EDIT: I am updating this review to include the final resolution and thank the Alaska Club for refunding the duplicate payment. It seems that we did have to make an awful lot of noise before the issue got their attention and even then the official response went from what was initially we have performed a complete audit of your records and all charges are correct to them offering a sincere apology for the mistake but at least it was resolved and refunded. We will likely keep using the summer childcare because our kids really enjoy them and keeping an eye on billing is something that we need to be doing anyway.

The place is filthy. Pool was cloudy, loose weights all over the floor, overpriced, broken treadmills, dirty. Dirty. Dirty. Disappointed.

I love it here, and would rate it 4 stars... But every morning that I come here the damn equipment isnt where I can find it. Thats the only complaint I have, they need to make a policy that states you need to put the damn equipment back where you found it when youre done.

Great facility with state of the art equipment! I will say that some of the employees did not have a great attitude....

Better watch your account my wife has membership. She was using a trainer Cammeron she told him she would be out of town on medical and asked for membership to be put on hold this happened twice i heard the conversation THEY CONTINUED to take full amount out of her account. When asked to take care of it they had to contact accounting to this day they have not reimbursed her for well over 3k in dues . Cammeron still received paycheck even though she told him she would be gone for extended amount of time

Great child care program, our daughter loves going here!

Nice, lots of fitness options

When I decided to become an Alaska club member again, I was also offered a two month free trial for good life which includes the good stuff. Such as tanning session per day, massages, etc. Including a two free guest pass. So I signed up early March and I thought this wouldve been a perfect opportunity to join a Zumba class and invite a friend with me.Dont get me wrong, it was such a amazing fun class and I love the gym. However, its the employees that could care less for you. To share my experience, I brought in my friend with me to try zumba. I try to explain to him that I recently signed up and was offered this two month trail where I can bring in a guest. He was in a disagreement. He said that its not under my account and that I dont have this offer. I tried helplessly to explain again, I even brought in the paperworks that states so but again, he said no, thats not the case. He said maam, Im letting you go as a warning, but next time therell be a charge. Seriously?!I feel like the members specialists and the front check counter should communicate better. Share the programs, like what is new etc. Because non of this wouldve happened if the gentleman at the front counter knew.Also, I feel like the employees are there to get a pay check or to live by etc.. who exactly knows. 99% of the time, I see miserable employees that dont want to be there. Especially SOUTH ak club. If youre miserable working where you at, find a different job! Us, members dont need to feed off of your unenthusiastic attitude.Ignoring members, or customers (if you will) can lose business.Again, I love the gym- just the employees can use a little improvement.

Do not use, especially for the childcare. They do not have adequate staff for child care, 1 poor girl working with 12+ kids including at least 4 under 2 years old. I only felt comfortable leave my toddler there a few times when my 8 year old was able to go and keep an eye on him. At one point I witnessed an infant lying on the floor while other children JUMPED over her! The worker was holding another infant at the time. The only change I ever noticed was at a later point a sign on the door saying center was full. This unfortunately meant my $187/month was wasted and I had to leave bc the only other option for my kids was the pool...Which was not available bc of a class going on. Now I am stuck paying for the duration of my 12 month contract bc thats how they make their money instead of actually having useable services that you are charged for.

Its colder on the inside than it is on the outside during the winters. I do not understand how they can think having the thermostat on cold helps people when its colder than a freezer outside. This applies to all the gyms

The Gym is okay as far as gyms go I guess. Way overpriced, and the billing department is very poorly run with constant errors and terrible customer service, I would be weary of giving them your payment information. I will NEVER return, you can get the same thing for $10 at other gyms. #GFYAKCLUB

Fine, but way way way too expensive!

The Alaska Club South is okay. If you are considering this place for family use with small children or for swimming lessons, you will notice that there are only 2 family change rooms, where you can actually be with your 4 year old, without having to let him/her be alone in the adult dressing rooms while changing. These two small changing rooms fill out quickly when there are swimming lessons going on. In winter days you either run to get one of them or your child will be freezing withough warming up in a shower unless you let your child walk alone in the adult dressing rooms, with no way to supervise him. As a mom with a boy I find this very inconvenient. These rooms often have mulfunctioning showers and are muddy on the floors. They do not get as much attention as the adult changing rooms, and despite of reporting broken shower heads for months on a row, they still do not repair them. If you have a more convenient pool nearby, avoid the classes at this location.

Clean and well equipped

Great place for family work out

Expensive, but nicer than most gyms throughout the country.

East sucks , but you guys are awesome

Overpriced. Family locker rooms are disgusting. Switched to YMCA.

Expensive for what you get. No machines available. The locker rooms are disgusting. Would not recommend.

Way overpriced, but excellent amenities

Good place to work out

Its Alaska Club. They are expensive. But you get what you pay for.

They keep having open house , makes it difficult to use the gym. And classes are so full you cant take one unless very early. Will be going somewhere else when contract done.

My brother and I live 5 min away and we go to the location on Tudor. This location is not worth it.

Good

Like all other Ak Clubs, ridiculously expensive and they BULLY you into yearly contracts.

Platinum club is fabulous

Crowded with all the usual people with terrible gym etiquette. Alaska Club itself will charge you a $500 early membership cancellation fee if you decide to leave. Overall terrible business to associate yourself with.

Get your move on

My favorite gym

My favorite gym!!!

Fun

So much to do

Mens bathroom are dirty

TERRIBLE CUSTOMER SERVICE,