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M Salon & Spa
12850 GA-9 STE 300, Alpharetta, GA 30004, United States
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Comments
Av
Review №1

Perfect atmosphere. Very welcoming staff. Very talented.

Br
Review №2

In terms of skill with handling my difficult hair, the salon has always been skillful, patient, and provided incredible results and I have been a repeat customer because of this. On my wedding day in October 2017, my stylist showed up 30 minutes late. I was still a customer after that, because - Atlanta traffic happens. I get it. But today was the absolute last straw. I went in for a hair appointment because Im leaving for vacation early tomorrow morning and the receptionist asked if I received a call reminding me about the appointment yesterday. I told her yes and thank you for the courtesy call. She then asked me if I was informed during that call that I canceled an appointment back in early June (this is true) and that there would be a cancellation fee added to todays service (August 23rd) because it was done within 24 hours of the schedule time. This was not mentioned AT the time of cancellation, but I begrudgingly agreed to pay it... that is, until she told me that the cancellation fee would be 50% of the total fee for doing my hair. Absolutely not. If I had known this at the the time of cancelling, I would have just gone through with the appointment! 50% is exorbitant and this should have been disclosed at the time of booking the appointment and at the time of cancelling!! Neither was done. Needless to say, I immediately cancelled this appointment and called another well-rated salon in the area that had availability. They now have two 50% cancellation fees from me that will not be paid because I will never be returning there as a customer.

Le
Review №3

Exceptional service! Sherisse showed up for our appointment on time! Beautiful clean and professional environment. Attentive and knowledgeable about services received as well as additional services that I am excited about trying. I walked in @ 8:30am & was finished with my service by 10am!!!! VERY HAPPY 😃

Al
Review №4

Ashley is the best! My texture is 3a/3b, and she worked wonders. She cut my hair curly, then straightened it and touched it up so I could wear it curly and straight. 5 stars!!!!!!

Al
Review №5

I saw Cathryn for eyebrow waxing and tint and I will definitely be coming back!! The staff is friendly and welcoming and the salon is very clean. They even give you a complimentary glass of wine !

Fl
Review №6

I made an appointment in advance and in person with their front desk personnel to have Monique, the owner, color my hair. I read good reviews about her and was looking forward to my new color. When I arrived on my appointment date, I was told to have a seat. After 10 minutes went by I was then told she was running late. When she arrived 20 minutes later I showed her and discussed the color I wanted and she explained she would have to mix some colors together to get the right shade. I agreed and she then went over to another patron and began to work on her hair. Keep in mind I arrived 10 minutes early and was her first appointment.One of her assistant came and began to prep me. When I asked her if she was going to color my hair she replied Yes. I then turned to Monique to question why and she explained that her assistant usually does the initial coloring. I explained to Monique the reason I made the appointment with her was solely for HER to do my hair. She apologized and said that was her policy and she could not change it. I declined and left.What was the purpose of making an appointment with her if she wasnt going to do my hair? AND if it was their policy, they should have informed me of it when I made the appointment. It was a waste of time!VERY UNPROFESSIONAL!!

Li
Review №7

Relaxing environment! All stylist aim to please the customers. AWESOME experience!

N
Review №8

Love this salon...I wouldnt let anyone else near my hair

Ma
Review №9

This is truly a unique salon and spa in Alpharetta. Very professional staff and well educated on all types of hair texture. A rare find. Thank you M Salon & Spa for always a great experience... MJ

Ne
Review №10

The staff here is wonderful. They get me out quickly and always looking my best.

Ca
Review №11

Great salon & down to earth folks! 😊😊

Br
Review №12

Sharisse and Ashley are both amazing!!

He
Review №13

The owner and staff professional!

Information
5 Photos
13 Comments
4.6 Rating
  • Address:12850 GA-9 STE 300, Alpharetta, GA 30004, United States
  • Site:http://themsalonandspa.com/
  • Phone:+1 678-297-1800
Categories
  • Beauty salon
  • Day spa
  • Hair salon
Working hours
  • Monday:8am–8pm
  • Tuesday:8am–8pm
  • Wednesday:8am–6pm
  • Thursday:8am–4pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8am–8pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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