Doc is very knowledgeable and I had a great time with the staff despite the previous negative comments

They need to update there website about what insurance they take, and let previous patients know avout insurance changes.Also in response to the companies comment yes your website did say that you accepted centennial because i checked before proceeding to make an appointment which is in fact misleading.

Ive been a patient since 2013. Dr. Kniffen has been great and the staff have been consistently helpful with my contacts. I have to stay ahead of orders because I cant see without them. Its hard doing anything in covid era, the staff is doing a great job and my appointment was a breeze.

Customer service greatly lacking. You can find better service at other places. Recommend looking elsewhere.Not sure they understand anything remotely technical. They have signs claiming that all employees will wear K95 masks when not a single employee was wearing a K95.

This is the worst optical business, I’ve encountered!! I would tell everyone to stay away because I’m a veteran and went there on Monday the 26th of April 2021. It was through my insurance the VA Hospital, and they didn’t have my authorization code but did schedule my appointment due to getting a text message stating my appointment was all set! Tru-West gave them the code or else they couldn’t schedule the appointment. The guy at the front desk is so lazy, he expected me to get the code for them. He just said, we can’t see you if you don’t have the authorization code and I told him that’s not my responsibility, also I drove 50 miles for this visit!! I reported them to the VA and they had the nerve to send me a text message saying I missed my appointment just ridiculous!!! They are terrible in any type of services... so sad they treat Veterans like this!!!

Have been a customer here for decades, because of the great staff. Back in the day Rita was the bomb, shes now happily retired but the new generation is following in her footsteps with great knowledge of the products and plans and how to best meet the needs of the customer. Cant tell you how many times weve been in and had our frames tweaked and fixed all for free and with a smile on the face. I just cant say enough about the staff here.Dr. Kniffen is also a great optometrist. She is very up on the science and testing to keep our eyes healthy.

First time visit for a contact fitting and the staff was very welcoming! The appointment went quick and easy, pricing was very affordable. Dr. Christine Kniffen is amazing! She made sure my prescription fit great and comfortable. Will definitely be back, thank you! ☺️

My glasses broke right before we were due to leave for vacation, and I needed a last-minute repair. Casey Optical was able to provide same-day service and did an efficient job fixing my glasses right away. Excellent service and very helpful.

Office managers shocking behaviorUpdate: one week later.This is what was exactly said in our exchange of texts. I wish I could include a screenshot so you can see I’m telling the truth.ME: “Hello Dr Niffen, The frames on my glasses were significantly changed so they’re giving me headaches. Half the time I can’t even wear them. Can we meet next week to get this taken care of?First, I tried contacting the office manager, but I wasn’t understood. This has made the situation uncomfortable for me. Would any of these times work for you... etc”LISA’S REPLY:“Hello, I’m sorry you continue to have difficulty with our services. We have tried to resolve this with a prescription check and frame adjtment. We will refund the $37.67 you spent with us and mail it today advise advise you visit another I practice. Are contacting your insuranceProvider in requesting they reinstateOur benefit to be used elsewherethank you”.🟣 Her statement is self incriminating (for lack of a better word). Saying a recheck was done is actually an example of a mistake. Then, she states there was a frame adjustment; which is exactly what I’m complaining about. I did NOT want one nor signed the waiver Lisa told me should have been required of me. This is an example of her poor critical thinking and listening skills. she doesn’t even know what’s going on.💙 We all hope our doctors and their staff actually care about us instead of seeing things only a business transaction. But when it comes to speaking up when we can tell they dont care we feel embarrassed and often dont say anything. Well, my glasses hurt so much it wasnt an option in this situation.💙Casey Optical made a few mistakes which I moved past except the last one. Charles bent my frames so out of shape I havent been able to reshape them so theyre giving me headaches. I cant even wear them half the time.So I called and spoke with Lisa. Instead of taking responsibility for the mistakes she literally made excuses. Lisa did offer me to go in and have my frames adjusted. This was nice and appropriate. However, I felt so intimidated I didn’t feel comfortable. Also, I simply wanted the opportunity to inform Dr. Kniffen of what was going on. I couldn’t believe it.About 2 weeks later (glasses still hurting) I used their after hours texting option to leave a message specifically for Dr Kniffen and requested we meet.The following morning, I received a reply but it didn’t include who it was from. All previous texts indicated who wrote them. In short, whoever wrote the text fired me as a patient. They didn’t say why; they focused on how they tried to fix the situation, excluding their mistakes. They presented the info as they had to go out of their way to make me happy, when really it was them simply do their job to correct things.So I went into the office and asked to speak with Dr Niffen. They said she was busy and that they’d pass on my message. That was a week ago I havent heard from her. Because Dr Niffen was caring and professional I think she never got the message, otherwise I dont know why she would ignore a patient.Lisa was so UN- “professional she was cold as ice. She was so uncaring she rushed me off the phone saying, “is there anything else I can help you with” when the issues at hand werent being resolved... what kind of logic is that! She said what else do you want. Also, I had to ask her three times if its standard to adjust frames without asking. Finally she said a waiver shouldve been signed. My experience speaking with Lisa showed her lack of critical thinking and listening skills.🌟Lisa, this is my message to you: you can’t fire someone because it makes your job easier . you need to be aware of how your business decisions affect peoples lives. Your judgment is off- I find it appalling and disgusting. When I asked foe help said you fired me because I complained. This is retaliation which is unethical. Plus, suggesting I seek another doctor in the middle of corona is inconsiderate. I suggest you at least “treat” patients like you care.

Best eye doctor I ever had because she is the only one I have had so far. Customer service is amazing just go for my yearly check up and always zero issue on her end.

I called and made an appointment to have my contact prescription updated. I showed up for the appointment and got called in. We began the process of checking my eyes, and then realized they were also trying to get info about my glasses. I clarified that I was only there to have my contacts updated. They told me that they wouldnt update my contacts unless I updated my glasses too (an additional cost of 110$). This was never mentioned to me when I made the appointment. I again reiterated that I was only there to get my contacts and didnt need my glasses updated, but they refused to help me further unless I pay for glasses too. I ended up walking out because I couldnt afford the cost and I didnt need my glasses updated.Im upset because I felt that this was something hidden from me. Ive needed contact and glasses my whole life and have never been forced to pay for both (since insurance typically only covers one or the other, I alternate getting them updated every other year). Nothing was ever mentioned about their unique policy and felt that they attempted to sneak extra costs onto my bill by not being upfront about this.

As a patient of Casey Optical for over 5 years, I think I can say that the quality of service has really taken a dive. Dr. Kniffen herself is a good doctor. Her staff on the other hand appear disorganized and lack communication skills. The low rating comments are about the same: I ordered glasses and they took way longer to come in than what I was told. It is understandable that orders get behind. The simple way to make that right is to contact the patient and Be Honest, saying the will come in tomorrow three days in a row is extremely unprofessional. Having to call and inquire about something you spent money on is annoying.Spending $200+ on glasses that take almost a month to come in is almost a joke when you can go through and online source for 1/4 of the price, in possibly the same amount of time and so much less frustration.If you are considering becoming a new patient. Do not get glasses or contacts through their office. Get a copy of your prescription and take care of it yourself.

I really really like Dr. Kniffen, as an eye doctor and as a human being, but...some of the office staff, not so much. There was a problem withthe most recent pair of glasses that I bought from them...that was notresolvable. Manny, the guy who sells eyeglasses, was really irritated with me, and rude, and snotty about it all. He was so difficult with me that another customer heard it all and came over to my defense! I had to see Dr. Kniffen again to get herapproval for a refund, which they dont like to do for eyeglasses. When I went upfront after seeing her to get my refund, the assistant manager (Cynthia) was not happy that she had to refund me. When she finished that, I toldthat I still needed to get a pair of glasses and that I would probably beback to try again...she said DONT, as in...go somewhere else, so, I guess I will. I feel sad about this, because Dr. Kniffen is a gem, andbecause she has these people who represent her in her office. She used to have great front office people, and the environment was nice there, but there has been a turnover because her 2 main people retired and she replaced them. Thats when it got bad.

Charlatans, thieves and swindlers. This isnt my first optometrist visit. Additional charge for this. Additional charge for that. After awhile you figure out that Casey Optical doesnt care about you. Casey Optical just wants your money. Good luck with THAT business model.

One is generous. Doctor never called in my glaucoma medicine. I called back and told the receptionist who said she would have someone call me back - never happened. Left another message...crickets. I am at risk of losing my eyesight to this disease, but clearly they dont care about peoples eyes.

Casey Optical isn’t my normal optician, but they are ABSOLUTELY WONDERFUL. I tore my last pair of contacts on a Saturday, one day before going out of town. My optician is closed on Saturday’s so I called frantically and they helped me get a pair to get me through my trip. So kind and wonderful!

I went to Casey Optical to get new glasses based on Google reviews. My usual doctor only sells contacts and I needed glasses. I was taken care of by Rita. She did a great job helping me to pick a new frame for my glasses. She seemed very knowledgeable about the kind of frame that would look good on me, and the kind of lenses I should get. Once the glasses arrived, they made sure everything fit properly before letting me go. I am very happy with my new glasses and would recommend this place.

She was great!! I mean..she was very thorough in finding any problem or condition and making sure my prescription was comfortable and not too strong. She was very knowledgeable and very good at her job!!

Firstly, an employee did not collect our current contact information when scheduling our appointments. In general, we arrived for our appointments only to leave after 8 minutes, for Rebecca was told she missed her appointment and there was nothing the company can do to see her. Reason being, the employee prior did not collect the correct information which entails what? Lack of knowing! They scheduled her for 10:00 a.m. to 10:30 a.m. as of 02/14/2020, originally. In doing so, upon arrival, an employee stated they couldn’t get ahold of her, for the company rescheduled her appointment for 9:30 a.m. which is why they couldn’t see her because she missed her appointment by thirty minutes due to their lack of communication and their lack of employees who can’t perform their job correctly which wasted our time. I would never recommend this business to anyone! If you want unprofessional treatment, come here! Also, they couldn’t find our insurance so we gave our insurance cards only to be told I had to pay for the exam. Again, communication is not up-to-par upon the company. It would of been courteous to know such information before arriving to our appointments.

Dr. Kniffen is remarkable. I have a strong prescription but she didnt give up . Now I see better than I have in years. Thank you

I went in after seeing so many good reviews here on google. I went to get contacts for the first time. First of all the place is nice and clean. The ladies in the front are very nice. It took some time for me to get called but after my visit I understood why and that is because Dr. Christine takes the time with you to help you and listen to your concerns and I believe she is the only doctor in there. She explains to you with patience and very professional. I was scheduled for a follow up appointment and was very concerned that they might charge me but they didnt. I will definitely recommend this place to friends.

Perfect prescription (astigmatism and progressives). Casey also took the time to help me get just the frames I was looking for, with cable temples.

Yes, everyone is nice at Casey. The problem for me was that the Dr could not get my prescription right and overall it took 9 months for me to get my contacts. It went like this: I have worn glasses or contacts for 47 years. This doc claimed I have astigmatism and wanted me to try out expensive torque lenses. Funny, no doctor in 47 years ever diagnosed me with astigmatism & now all of a sudden... Anyway, after months and months of these people forgetting to order the torque lenses and giving me several excuses, I finally get them and I cant see a thing. I eventually go back to some old lenses I had laying around, and when I ran out of those I had to wear glasses again. Final point is that I still cannot see and I have had to wait a year for my insurance to pay for an exam somewhere else. The doc invented my astigmatism (incompetent) and then held my prescription hostage so I could not order elsewhere, yet her clerks and assistants incompetence held me up for nearly a year, and then I could not see anyway and had to wear my ugly thick glasses again. I just want to see! I would much rather be able to see than waste my time complaining about this place online.

As much as I would like to give positive feedback on my experience here I simply cannot. Upon my first visit it took almost 2 hours to complete a simple eye exam. Every interaction I had with Casey Optical there simply was not a welcome feeling within the building or by many of their staff members. The service from most employees seemed like the customer standing in front of them was nothing but a burden. The proverbial icing on the cake that led to a 1 star review came in the form of miscommunication through the entire office. I had misinformation from multiple staff members who could not seem to keep the facts straight on what really was happening with my prescription and a follow up appointment. I do hope that whatever kinks or interoffice politics are taking place do clear up, as they are affecting the day to day operations of the practice and we the customer are the ones that have to pay. Sadly, I will not be returning, and do advise perspective clients to proceed with caution.

Consistently great eye care! Ive never had a problem seeing well, and I always leave with great glasses. Wonderful packages available in the optical shop, and always friendly!

I have been going to Casey Optical for several years and I feel like I am amongst friends and family when I go in for an appointment or I just pop in for an adjustment on my frames. Dr. Kniffen and the staff are very knowledgeable and always treat me in a professional manner. They have top of the line equipment. Their selection of frames is huge and they are extremely helpful in making that difficult choice of Do these look good on me? Thank you for treating me and my family!

I came here based on Google reviews as it had by far the highest rating of any optometrist listed on Google maps and after leaving the place I can say with all certainty that I have no intentions of going anywhere else for my eye care.My first experience as I walked in the door to make an appointment was of excellent, friendly, and courteous service at the desk.When I came back for the eye exam appointment Dr. Kniffen sat down and thoroughly and clearly explained everything to me. She is a doctor with the highest level of professionalism. Aside from being friendly she genuinely cares about any questions you may have.

Best optometrist in town. I started going here two years ago and will not go anywhere else. Awesome staff and they are pretty good with seeing you on time. The only downside is how long it takes to get your lenses. Up to 2 weeks. Still worth the wait because of the quality.

Very professional and accommodating staff. Had an routine eye exam and was fitted for some frames. They treated me with so much respect. I even came back the next day, when they were quite busy, and was a bit of a pain. They went out of their way to help me and send me happily on my way. Glad I found Casey Optical!

I had a great experience at Casey Optical. The staff was great made me feel comfortable during my eye exam. Dr Kniffen answerd all my questions she definitely knows what she is doing. They helped me pick out a pair of glasses and I get a lot of comments on how good they look🤓

So far so good. The staff was so nice and very helpful. I cant wait till my glasses come in!!!

This is the first time Ive had a pleasant experience with an optometrist. Dr. Kniffen was very attentive, friendly, informative, and helpful. I know who I will be going to from now on!The staff was also very helpful, and attentive. I couldnt find a pair of frames I liked there, so I was going to use my current ones and wear a back up at home. However once getting home we found out my back up pair was broken and they promptly helped us in the process of getting back the glasses and prescription to shop for frames elsewhere.

Knowledgeable, efficient and a very caring staff. Dr Kniffen performed an excellent exam, taking time to both listen and explain.

So happy with our visit here. Everyone was nice, professional, and helpful. The Dr. was confidant and payed attention to detail.

Out of all these reviews I am the only negative. I feel like I am missing something... My husband and I both tried out Dr. Kniffen and had horrible experiences. My husband had an appointment at 3 and we didnt get seen until 3:45. To make up for the lateness, Dr. Kniffen gave us a discount which I was pleased about. She really did attend to him well so I thought I would give her a try. I was called back 15 minutes late and it took her another 10 minutes to see me. She didnt ask about any problems that I was having or how my current prescription was doing. After giving me my prescription (and waiting an additional 15 minutes) I told her I couldnt see anything out of my left eye. Come to find out, I needed something stronger. Now, I am still seeing blurry. Called back for another appointment to correct the problem only to find out someone should have scheduled me a follow-up and never did and now I cannot be seen until next week; even though I cannot see and will have to resort to wearing my glasses until my old optometrist can see me. (She is fitting me in as soon as possible, might I add.) Super frustrated and will not be going back. My other optometrist does not accept my insurance but she is well worth it compared to this place.

Dr. Kniffen and her staff are the best. Ive been going there for many years now and refer everyone to her. She really goes above and beyond what my past eye docs had done. I have some health problems and she makes sure to ask where everything is at, meds I am on, etc.... and lets me know if anything will affect my eyesight. Rita is the greatest when it comes time to picking out a new pair of glasses. They really treat us like old longtime friends and I love it.

I have been going to this office since 2014, and I absolutely love this place. They are kind and patient,and helpful. Also if your a diabetic they do do testing for that to.

This is by far one of the if not the best eye doctor/ glasses store. Everyone is very professional and very polite. I ordered my rayban frames special order since they didnt have them in stock and the process was super easy. Its Been about a month and I havent recieved them yet but the staff has been very helpful and called the manufacturer about the delay. Everytime I call and ask them to check theyre really nice and never annoyed which is sad to say but almost normal now. Its great to find a place that treats their customer so great. Not to mention the fact that the doctors are super cool and very knowledgeable. This is why I come back every year to the same place

Usually have a great experience here. The doctors are truly amazing, but the front desk staff are lacking. I came in for my appointment (canceling another appointment for it) and then was told that my insurance wouldnt cover me until next year. I told them i wished i wouldve known ahead of time in which they told me they tried calling me. I had one call that was to remind me of my upcoming appointment nothing else. I wish i would have known before coming all the way from los lunas and canceling other plans. I witnessed her make a call to someone about their insurance right after talking to me so i guess she knows how to make that call. She never apologized or anything just asked of i wanted to pay. Very disappointed with the front desk.

Very professional and understanding. The staff is extremely friendly and know how to help you get what you need. If youre on a budget, they work with you on keeping your costs within that price. Have taken myself and 2 of my kids to her and have referred some of my coworkers as well.

Visited here as a new patient. The staff appeared unmotivated and uninterested in helping me find a complete vision solution. I received my prescription and will take my business elsewhere.

One of the worst places to go in the city. The cost is crazy the service is horrible. Im still waiting on my glasses. They said 2 weeks I call everyday and they tell me tomorrow. Then tomorrow comes and goes with no glasses or phone call. They tell me the delay is because of the manufacturer having a problem. My son waited 2 hours to be seen by the female Dr. She kept blaming the wait on a staffing shortage. When in reality it was jus her being extremely slow! Worst place ever!!!Update: just tried to get my glasses and its complete nonsense

Had an eye issue on saturday and was taken care of by Dr. Hands. Paid my copay, no problem! Had a follow-up with Dr. Hands on Monday to see how I did over the weekend. No copay, was told it was a follow up! Wow!Had another follow up for Wednesday at Dr. Kniffens office to remove the contact lens band-aid. Was charged another copay and was told by her staff that any visit with Dr. Kniffen has a copay. Dr. kniffen, if you so desperately need every cent for follow up visits, then the $40. is yours to keep with the understanding that the Wednesday visit will be the last time I set foot in your office. Had I know that compassion ends at Dr. Hands office, I would have made the trip across town to see her instead!Continue this saga! About a month after my first review, I received a check for my co-pays. I called the office and told them that it was only fair that I pay one of the two co-pays. The office person said they were told to refund the full amount. Yesterday, August 20th, I received a bill for $54.00 for work done on March 25th! I guess Kniffen had a change of heart and wants her money after all! Your check will soon be in the mail as I am to old and tired of your games to continue with your somewhat shady collection practices. Please remove me from your call and mail list as your precious service is no longer needed.The story continues......I asked to have my name removed from your mailing list and I still get your JUNK. So as long as you choose to bother, then I choose to continue this sad story. Initial visit with Dr. Hands was on March 23, 2019. Follow-up with Dr. Hands was on March 25, 2019. Follow-up with Dr, Kniffen was on March 27, 2019. Copay of $43.15 paid for initial visit with Dr. Hands and follow-up with Dr. Kniffen. Dr. Kniffens staff said, anyone seeing Dr. Kniffen pays a copay. Side note: you are the ONLY practice that charges tax on copays. All my other doctors charge the copay listed on my insurance policy without tax.Mid may, I get a refund check for $86.30. I call to tell them that I owe them the first copay but the person says she was told to refund the whole amount so I dont owe anything.Fast forward to August 2019, five months after service was rendered and I receive a bill from Casey Optical for $54.00. They claim this is what my insurance didnt pay! I guess I should contact my insurance and scold them for going five months to pay their claims!!! I dont think so! Dr. Kniffen got her money on that day as I called and did it over the phone!Now, I get more junk mail from Casey so I take a look at their website only to discover that on their website, you only see 5 star reviews! Hmmm, wasnt there a story on the news just last week about businesses doing fake reviews??? Could this be an example of this???Please remove me from your email list as well as your regular mailing list so this sad story can come to an end and no old wounds will be reopened.

I had the frames on a pair of glasses replaced earlier in the year under warranty for a defect. It took weeks for them to come in. I brought the glasses in again because I could see a crack developing in the same spot that had broken on the first pair. The tech asked to see my glasses, I told him to be careful not to break them the rest of the way because I’d already experienced what a pain they were to wear when they were broken. He was not listening to me, took them in the back, when he came back, he told me he had adjusted them and nothing was wrong. I pointed out to him where he had just broken the plastic piece I was trying to point out to him. He took them in the back, glued the piece back on, so that the arm wouldn’t close and I couldn’t put them in my protective case. He said it would take four business days for new frames to come in. After 7 business days I called and was notified that they had not been ordered. I left a message for the manager to call me, but only got a call back from a person who told me that they were on order but could not give me a date when they would be delivered. They called the next day and notified me that they were in. After two bad experiences, I won’t be coming back to Casey Optical next time I need new glasses.

I hadnt had a check-up in probably a decade. I have a slight lazy eye and I thought Id have a check up and see if I was imagining a slight vision deterioration or if it was real. It turns out it was imagined, but she answered and explained all my questions and concerns. Dr. Kniffen and her staff was as good as I couldve imagined. I think I appreciated her bedside manner the most. I had brought my 5 year old daughter with me to see if she had lazy eye (its passed genetically sometimes, I believe) and even though she probably doesnt see young children that often she did as well as I hoped (and I have high expectations) and did a very thorough exam and was patient with my daughter.

Took FOREVER for my glasses to come in. I couldve just gone to Stanton and got them the same day for half the price. They are so expensive and the Dr. seemed annoyed that I couldnt see when he moved slides during my eye exam. A couple of the ladys that work here are not very nice. I felt like I was bothering them and all I did was tell them I was there for an appointment. Go to Walmart, its the same service for a third of what youd pay for one pair at Casey, eyes rolling.

Great local business and wonderful customer service! Have used Casey Optical ever since moving to ABQ almost 10 years ago and always get great care and eyewear assistance.Recommend them highly to anyone looking for eye care needs.

The entire visit was absolutely professional, and they have the latest technologies for diagnostics and eye examination. Dr Christine Kniffen OD is very professional and courteous, so is the Staff. They have an excellent choice of frames for prescription glasses, and their Field of Vision test, $20, is definitely something you should consider taking. Furthermore, the iScription technology means they custom-make the lenses that suit the person. Worth it!!!

The best, went to another eye doctor he couldnt find the Cataract I had she did and she spend extra time with me.

I feel so blessed to have found Casey Optical and meeting Dr. Kniffen, she is so wonderful. Her and her staff are friendly and great. From the first call to schedule an appointment her staff was kind and attentive. After seeing two different eye doctors over the past two years and telling them about my eye issues I had been having and being told that its nothing but allergies, Dr. Kniffen took the time to listen to my concerns and problems and actually found that what I had was more than just allergies and now I am being treated for an actual problem I had been trying to tell my previous doctors. I feel now that I have answers and I am on my way to feel better instead of just dealing with it. I had an excellent experience here and wish this upon everyone who is need of a doctor who listens, explains and is just as concerned for your well being. I give this place five stars!

For whatever reason my insurance did not notify my vision insurance Davis that I was active and so it looked like wasnt covered. But I was and they talked to me like I was a hobo off the street, and that I wasnt a good standing citizen with my life together.It was rude and unfriendly experience.

Dr. Kniffen and her staff were professional and helpful when I came to get a new prescription for glasses and contacts. They adjusted my new glasses, despite the fact that I chose to order them from an online site.

Top notch service. Id recommend them to anyone!

Wonderful staff!

I went to Casey Optical for the first time last week. I am very happy with the service, price and quality of the eye exam and recommendation for my eye care.

Very friendly staff, doctor was a little terse but still nice.

Really all around great experience!

I went to Casey Optical on the recommendation of my mom, a retired optician, herself. Being that my mom was in the optical industry for a long time, she is very, very picky about her glasses and optician-provided care. Shes never recommended anywhere -- but she recommended Casey to me after my previous ophthalmologist misdiagnosed a serious medical condition which could have led to blindness!Beyond that, the glasses were very overpriced there, as I learned after going to Casey. For example, the previous optical shop wanted $750 for some La Font frames that were only $350 at Casey (and if you know what size you need, you can get them online for $179...)!!The ophthalmologist, Dr. Kniffen, was very knowledgeable, thorough and attentive to my special optical needs. She recommended certain lens technologies that would compensate for my lost vision and hopefully improve it going forward. So far, it has helped a TON. My vision now vs. what is was with the previous glasses is so much better. There really are no words to describe it when vision you thought was lost is given back to you with a simple lens technology. The optician staff was also very helpful in recommending styles that worked (and steering me away from styles that did not work) with my face.The staff at the previous shop never did anything other than take my prescription and upsell, upsell, upsell. Last time they even sold me a pair of glasses that did not fit my face and fell off constantly (the 750 frame). Granted, I wanted these glasses because I thought they were pretty, but I wish they would have been honest about the fact that they would never be able to make them fit me! Or offered to order them in my size. All they wanted to do was sell me what they had on-hand for a quick buck.In the end I spent the same amount of money for my glasses, however now I actually have quality of VISION back vs. overpriced frames. If you want a professional doctor who cares about patients and competent opticians, visit Casey. You wont regret it!

Great place with good customer service. I had a problem with some sport glasses that I ordered and then went above and beyond to fix the problem for me.

Great experience!