I just went with my brother in-law to return some socks he had bought that he felt didnt feel or fit right. The service was exceptional. They listened, helped him find a replacement, made sure he felt comfortable with the new socks. And on top of all of that they went beyond. There was a sale on for a certain percentage off and gave him that price so he paid less than his original purchase price. The young lady and gentleman who both helped were great examples of how Customer Service should be. This is a place I would recommend.

If you like LL Bean, this store is big and wide open. Its in a building attached to an indoor mall. Its much more pleasant than other stores that are stuck in malls. The product selection is a bit different than other LL Bean stores in NY or CT. One surprise here is that the staff are over the top nice, helpful, go out of their way to assist you. I feel like Im shopping at an upscale shop. Good experience.

Love this store. The staff are always very helpful and even patient with my 6 year old. This is my familys go to store. Yes, more expensive then other stores but the quality is higher. If find something you can always order online if they do not have the size you need. So easy!

Large well-stocked ll bean. Always helpful staff. Get coupons when you shop. Always clean.

Very nice employees, everyone I walked near was friendly and asked if I needed help.

For 65 years I was measured for shoe size. Only at LLBean did the shoe salesman measure both of my feet. One foot was one size larger. That solved alot of issues. Bean is the best.

Another mall store good clothes but paying for the name.

Good a bit expensive but good quality

Gorgeous store with so many things for the outdoors! They have kayaks, bikes, camping, and climbing gear. Tastefully decorated.

Must franchise down to North Carolina!!! This store is amazing!

This is definitely one of my favorite stores based on their products and their return policy definitely worth the money.

In store selection is not fantastic, but the employees are really helpful and the quality of the products is unbeatable.

I bought a pair of chino pants I also bought short pants. I love L.L. Bean.

Good selection of clothing and equipment, salespeople knowledgeable and friendly!

Prices are high . Employees are great! Very friendly!

Always find something to buy at LLBean.

I am so glad that this is a shopping option in the area. The store is a mini version of what you can find at the flagship store in Maine. Staff is so helpful and store is clean and well organized. We return as often as we can.

Excellent selection and very helpful staff

Great store, on the expensive side for what it is now considering the changes to their warranty.

Went in for bikes but no longer sell them in store. Friendly staff and always have nice stuff to look at.

Excellent service with assistance on my kayak. Thanking Phil and the guy he left me with( forgot his name) definitely will make the trip to be serviced by these guys!👍😎🇺🇸

I love LL Bean! So many cool things for both outdoor and everyday use!

This is a great LL Bean, only misses out on the 5 star in my mind because its not one of the giant ones. Has everything you could ever wamt

Fantastic, found what I want it right away I wasnt even to registers yet and they waved me over.Cashier was polite, friendly and plesent.

Call me cheap...maybe. I probably am. Its over priced. For example a compact metal camping pot. $25 ...a 4 piece full skillet pan/pot set at walmart was like $15

I bought a coat there and it is so warm and cozy. I also bought boots there and they are so warm and waterproof. Their socks are also soft and warm.

Its LLbean.

Just put in a rather complicated order through the aAlbany store. Kudos to Tony for his time, patience, and wonderful assistance on my order! He was terrific!

Great place to find outdoor equipment, friendly staff, pleasant experience.

I dont dislike it but, I think their prices are outrageous but, I like looking around and dream

Love LLBean for clothes, outdoor and fishing gear. Buy online and return in store is a huge plus.

Great shopping experience,extremely nice and patience women help me to buy everything. Ive got pants I always wanted Hooray!!!!!!

My hard to find shoes and boots husband always finds just the right things here. Good quality products and knowledgeable, friendly staff.

Wow, Nick is absolutely at the top of his game when it comes to going the extra mile for a customer!! Another LLBean store in MA had not even taken the time to look for an item that I was calling about. Nick was professional, considerate and kind!! He searched and found the item for me and assured me it would be promptly shipped tomorrow. His attitude is superb, and he’s one of the reasons why I am a loyal bean customer!!! The Albany store is lucky to have him.

Store was clean and neat, staff was friendly and helpful.

For once didnt have what I needed. No cargo shorts.

Always a nice store.

Love their quality. And we appreciated their precautions in dealing with Covid concerns.

Extremely accommodating the sales help first class they obviously have a great training program

My go to store!! (Catalog too!) The staff is friendly & knowledgeable. The clothing, boots and shoes are great. I dont know what Id do without them!

Great for outdoor adventurers! Sale items are reasonable for the quality. Sale now on winter boots!!

Brian and his associates were excellent to work with and grateful for all their help

They had good deals.. great place to shop if you need winter clothes

Very helpful with fly rod and equipment. Lots of questions answered.

Its so important to feel LL Beans soft and inviting fabrics. We are fortunate to have an LL Bean store so close. Internet and catalogs doesnt do LL Bean the justice it deserves.Loved what I bought today.

Great clothing for the entire family. 4 seasons. Great footwear for men and women. Outdoor equipment. Bycles and much more. Friendly employees. GREAT knowledge too.

Great quality products for the active person. Pricey, but definitely recommended. You dont buy their stuff because its cheap, you buy it because it lasts!

While many of the items may fall on the pricier side, LL Bean offers products of superior quality and customer satisfaction. The store has a Northeast cabin ambiance. When you walk in, it feels like youre in an Adirondack getaway. This store is by far the most popular at the Colonie Center Mall. Even if you are not an outdoorsy person, you are bound to find something that peaks your interest.

The Bean still has high quality goods like theyve always had. Even if some of the prices are high as well

Went to exchange a gift. Staff was very helpful and the line went fast.

Very happy with purchase. Kate in monogram did a phenomenal job

Very pleasant experience. Went looking for hiking footwear for our son for Cub Scouts. We were immediately greeted by Marissa upon entering the footwear area, told her what we were looking for, were provided some feedback, and were given prompt service. We got what we were looking for (at a very reasonable cost for what I expect from L.L. Bean), made our purchase, and were happily on our way. Bonus - the employee at the register gave all our kids, including our 16-month-old, one of the summer adventure booklets.. Definitely a hit! Great visit, job well done, we will be back!

Found what I was after for myself and my sister. Lucky me they were on sale. I would have bought more if they would carry fleece lined and flannel lined pants in petite sizes in the store; available only on line. 😞

Well organized and safe

Very easy to get in and out of prices so so

Good selection of clothing and shoes for outdoor casual wear. Very durable. Staff very polite and respectful and very helpful.Fishing equipment limited to fly fishing and a small amount of spinning gear.Many carry in boats.

This is a great store for outdoor gear. Camping, swimming, hiking biking and canoeing. youll find everything you need for basically everything I just listed in this store plus much clothing which is an excellent quality including hiking boots sandals walking sandals and so forth

Good, clean store with a helpful staff.

Nice clean store, good service

This is a tiny store compared to the Flagship store in Freeport

LL bean jackets are good but the store can provide better customer service.Please tell your staff to be more welcoming to the guests. Sadly a saleswoman at the desk didnt seem very happy after a price inquiry for a jacket.Working at an expensive store does not mean that you have a better position then others and you are still just a sales person and be friendly to customers.

Rugged outdoor clothes and hiking/camping items.

Friendly and very helpful staff. She face me honest information and did5try to upsell me. I appreciated that. Great store.

Good quality stuff. Friendly staff

Good selection of hiking boots. Staff was helpful. Service was a little slow since it was so busy.

Amazing customer service, quality clothes

Why do the catalog??in the store you can feel the fabric.

Great assortment for outdoors. Decent price for quality stuff

Was In & Out Quickly! Found What I Needed Right Away! Friendly Staff, Once You COULD Locate Them....Would Have Loved A Dressing Room, All Doors Were Locked & No One Around Or Available To Unlock Or Assist....A Bit Of A Disappointment! Not A Deterrent However.....Ill Be Back! TY

I bought my son a pair of shoes in late August, after a week the shoes had tear and worn out. Since LL Bean has the free return or exchange policy, I decided to wait for a while. Today I went in the store to try to exchange it, the store refused to honor its famous policy told me it is normal tear and wear, if I was not satisfied with the shoes, I should have returned it within a week. It was a shock to me because on the receipt I got it is clearly stated thatif you are not 100% satisfied with one of our products, you may return it within one year if purchase for a refund....”I cant believe an honest store wouldnt honor their written policy. Not even mention that the poor quality of their products, I will not buy a single thing from this store anymore!

High-quality goods but somewhat overpriced. They do use higher quality materials and the clothing looks decent, so its all fair. They have a discount outlet in Lake George Outlets complex which has a huge selection and much better prices - go there if you like this style. Last season we all bought techwear LL Bean Gore-Tex jackets from the outlet. The jackets are amazing - we would never go back to regular fabrics after Gore-Tex. You can walk for 30 min in medium rain and didnt get wet. They also carry Polartec jackets similar to Gore-Tex. Overall, their Gore-Tex and Polartec lines are probably the best bang for the buck if you are into outdoor and tech wear. Google techwear if the term is unfamiliar to you - its a revolution in fabrics and quality of outdoor wear and LL Bean is a decent choice.

Loved the variety!

Too expensive.

Almost always LL Bean is a constant 5 stars....However this occasion was the exception. Our clerk was less than helpful and honestly didnt know the difference between her rear-end or her elbow. Unfortunately her contemporaries werent of much help either. With that said, the cloths here are rugged and made to last so while the service on this occasion gets 2 stars Ill give the items purchased 5 stars in my review.

Nice merchandise but outrageous prices. I used to shop there a lot but not much anymore

They had exactly what I was looking for and it was in onsale for a great price for fathers day

Easy to find whatever you need. Its a clean store and well organized. The staff are friendly and helpful. They always have a large range of clothing sizes in stock. The checkout lines can be long, mostly because they are asking every customer to spell their name, email, and address so they can track every purchase.

They had everything that I needed, and other items that I wasnt even looking for. But, I figured Im here now and these other things will come in very handy, so I splurged a little, glad I did. Good store.

Great quality clothes. It is a high price but it’s worth it. I personally don’t go here for camping gear (witch they do sell) so I can’t really say that it’s good as well. The atmosphere is very home feeling and almost like a log cabin.

The employees are visible and professional. They are able to get the answers you need about the merchandise. I have not been disappointed by any online or store bought purchases. Its great quality.

Nice products. Quality for a price.

Love...love this store. Great customer service and products. I had one of the nicest shoe rep helping me and 2 other sibling with purchasing boots. We must have tried on 6 pairs... bravo for such caring service.

Very nice displays to view the merch...disappointed to not find my old polar fleece 200 that I need to replace. I wore it out! Great quality, I must be getting old and want the old styles back.

When you us to go into a store like this they had sizes for all now they say well you can go non line. This is why sales are better on line. If there going to send you or you have to order it whats the sence

I love the brand, but I really wish they would streamline checkout. It would be great if they had a separate section for returns so Im not stuck behind six people trying to return pajamas they bought in the 80s when all I am trying to do is buy a gift card.

I love their vast selections 😻

Had the best experience almost every time even if walking through the store you are greeted which is something customers look for. Also dealt with a gentleman I wish I could recall his name his was amazing! Took his time with our online order and had phenomenal customer service. Thank you ! To add All our products arrived before Christmas :)

Not a super big store, but a decent size. Got a huge kayaking section and also a biking section right up front, then clothing and camping stuff toward the center. Got a really nice selection of walking sticks from the good ol fashioned wood ones all the way to new age aluminum and carbon adjustable poles that look like ski poles.If you are into outdoor activities, this is your one stop shop store. But also very cool just to check out.

Didnt have the item that was pictured online in store. I was never approached by staff about needing help. Others were asked......but three employees walked right by me seeking out others to help. I sincerely hope it had nothing to do with the fact that Im African American? Id prefer to believe that it was a case of POOR CUSTOMER SERVICE!!!!

A mainstay in my life, good service, good products, good pricing.

I had an amazing customer service experience here tonight! I had some ordering issues with a new winter coat and Joy Lynn (hope thats her name!) made sure I got what I needed!

Staff was great. They were friendly and super helpful.

I have aleays loved LL Bean. I stopped by today not looking for anything in particular butbwalked out with some stuff and a plan to stop back in the near future

The staff could not have been anymore attentive, and productive in helping me to find exactly what I was looking for. It was very clear to me everyone works as a team at this location. I especially want to give special recognition to the young woman, Chelsea, who took care of checking me out at the customer service desk.

Quality of moccasins which use to be the gold standard has tanked!! Check out the stitching. Return policy has been amended as well. There clothing is good quality but over priced. You are paying for convenience of smoking for outdoor items under one roof. Cheaper and equally as good quality elsewhere. The employees are sweet and helpful. You have to decide if you want the LL Bean name or something nice for cheaper. All said and done, it remains a beautiful store.

Love this store. Going through remodeling right now. Not all products on floor. It will be great once remodel is done. Cant wait to see it!

Enjoyed browsing the ladies shop wish it were bigger. Nice stuff.

Used to love LL Bean. Shopping LL my entire lufe. This store experience is just boring. Overpriced. Online shipping fees. Ive fallen away. No longer even ship here for holiday gifts.

The staff was unfriendly and unhelpful. I never experienced worse service. Made me feel uncomfortable and unwanted. There are so many alternatives out there. Really! The sneakers I bought around August 10, 2018 were uncomfortable so I needed to return them. No Problem because I ordered them from LL Bean...they have a One year return policy if I am unsatisfied. Apparently the return policy advertised on your site and on several plaques at your store is wrong? I was denied the return by line level associate Laura. She then brought over a supervisor who never identified herself. I was informed that LL Bean only guarantees defect in manufacturing and I should have returned the shoes in August. I live over an hour away from the LL Bean store so I waited until I had another reason to go to Albany to be productive. Both the line level associate and the supervisor were rude and made me feel uncomfortable. They treated me like I was trying to reach into their wallet and take their money. All I was doing was following the printed return policy at a convenient time.Yes, I eventually received my return but they attempted to lecture me on how the shoes now needed to be thrown in the trash. Good! They were horrible and Im glad they are going in the trash.

As always extremely accommodating and helpful! A 20% off holiday sale is always nice too