We got there early and the wait time was very minimal. They were able to get us right into a room and every single person we encountered was amazing. We are very thankful for the great experience and would recommend them to anyone!

I went to WellNow urgent care yesterday and felt very welcomed upon entering the facility. The reception girls were so friendly and informative. I met with the tech who was so professional and who was so pleasant. Soon after Pat the PA came in and was very kind and helped me resolve my problem.

Great with my 4 year old for covid testing and fast turn around times

I can’t say enough about how pleasant our experience was. I wanted to make sure my teen’s allergies were really just allergies, and got a COVID test for her there. The staff was warm and reassuring, and I had the PCR results back and posted online within about 12 hours.

I came to WellNow with a bit of an odd request, to verify that I was ill for my employer. The providers and front desk staff at WellNow were so kind and helpful in a very stressful situation for me. They are professional yet also warm and caring. I highly recommend this urgent care to anyone needing it, and I commend the entire staff for making me feel welcomed and for helping me through a difficult situation! Tommy and Diana were fantastic, and deserve recognition as excellent providers at this location. The virtual waiting room process was fantastic. The entire staff was friendly. Thank you WellNow!

I went for a symptomatic covid test and arrived just a few minutes after opening. There was a line out the door. The line moved quickly and distancing and masking was enforced. The receptionists were super pleasant in spite of being completely slammed on a Sunday morning. I was able to wait in my car and then was called when a room was ready. The nurse and the doctor were sweet and kind. An all around great experience! Great job!

They were really great, had no issue, they were very pleasant and delightful to be there for my employment physical, I was very please

The front desk are really efficient & nice. Plus the PA really impressed me by going out of her way to help prescribe the right meds for me to get better!

Even though the wait time was longer than I expected, they called me when they were ready. Once I got in the room, I was only in for around 15 minutes and my nurse and doctor were very nice. I appreciate their work and WellNow being open, thank you!

Great service. I went for a walk in Covid test. Had to wait 2 hours but they let you leave and call you when you are next ( have 10 minutes to get there)...why doesnt every office work like that. Nurse and PA were great, thorough, informed but quick.

I had an unknown foreign body stuck in my foot and I got in and everyone was very friendly from the start. Got an X-ray and taken to get a small operation to remove it which ended up taking a while but Bethany was very persistent and removed a small shard of glass from my foot then brought me snacks lol. She was amazing the entire time and words cannot express how thankful I am for her patience to remove that from my body. I have nothing but good things to say about my experience at this place and they were very busy when I went but took there time with me. Thank you

Wonderful people. Great service many times. I gave a 1 star review because I am unable to access my results using the web portal. It doesnt work for me. There is no number for technical support. This problem has persisted for over a month.

It was an extremely busy night. I do not know how the front staff managed managed to handle everyone and remain positive, helpful and professional. They were great.It was a wait, but the waiting room was nice. I was in a lot of pain and a little frightened as to why. Soon enough I waa taken into an examination room . My vitals were taken an a PA appeared. I was examined, given diagnosis and went to the pharmacy to get prescribed medication. If someone told me then that in two days i would have the relief i have. i wouldnt believe it. Not completely but i am not having involuntary tears and incredible pain is a complete pleasure.Thank you all.

We (as a family of 4) needed PCR tests before our flight and this place made that process very easy, fast and smooth. We went there on Friday evening for the test and next day in morning we got our test results back via text message. Thank you for your fast service! Wonderful and helpful staff!

Two receptions where friendly in taking the insurance and medical information. I was in an exam room in less than 10 minutes. My vitals were taken and within 15 minutes a doctor examined me and carefully went over next steps. She also provided background information on moving forward. Great experience.

Doctor and nurse listened to my problems with no judgment. The doctor took his time with his exams and did extra tests to be certain he wasnt missing anything. Everyone was very kind and compassionate. I received a detailed note of instructions on what to do. So helpful. Highly recommend.

I was super impressed with the staff and their kindness. The tech was especially nice and helped me feel at ease. I was in and out within a half hour. My test results were in within 12 hours. I will definitely go to WellNow again, but hopefully I won’t need to.

There was a line out the door right when this location opened but the wait time wasnt bad at all. The provider was thorough in the examination and took time to make sure my questions were answered. Didnt feel rushed at all. Overall had a good experience and would return to this location (if needed) in the future.

Each time we have been there it was a very upbeat atmosphere. The staff is patient , kind and professional and the wait time was very short.

Great experience, which is rarely the case with urgent care. They took me in to a room quickly, had a nurse take vitals and ask initial questions about my issue, and only had me wait a couple minutes before a PA came in to see me. She was helpful, asked additional questions, and provided me with answers and medicine. While she was waiting for the medicine to do its thing, she gave me the remote to the television in the room so that I could watch something while I waited. When she came back, she discovered it worked and released me. On my way out, I grabbed a Slurpee from the waiting room. Again, great experience.

My Son was hit in the face by a baseball. Suffered concussion and broken nose. As soon as we got to the doors to enter, a nurse brought him back immediately. Our doctor was awesome and very thorough. They were very busy when we arrived, but the entire staff was on top of all my sons needs and they were very nice. Best urgent care visit we have ever had. Thank you to all of them.

My daughter went for a rapid PCR test on Friday 9/3. We chose this location because “same day” results were advertised. Then upon testing the nurse said 24-48 hours. It’s now been 49+ hours and we still don’t have a result, and the online process is only showing that the test was sent out. There’s no obvious way to speak with someone. This isn’t helpful at all.

Thank goodness for the professional services of the WellNow team. I am one of those people who hate going to the ER, and I was too sick to wait for an appointment with my primary care doctor. Every one of the people who work at WellNow, from the front desk to the x-Ray tech, made me feel like I was being treated with the best of care. I will be making this my go to urgent care place.

Quick, efficient, and very nice. I don’t always go to urgent care but this is by far one of the best ones in the area. The staff here is very professional and relatable.

I went to the WellNow as a walkin and it was a 30 minute to an hour wait. Which I kind of expected considering how many people were there. The good part is I got to hang out in my car and they called me when it was my turn. Everybody was very professional and friendly and once I was in and seen everything went quickly.

I tagged along for my mothers visit as a translator (English is not her first language). The nurse and PA were so kind - they talked and listened carefully so that my mother could understand them well and talk about her symptoms. They made her feel comfortable and heard.Also, service-wise: we were attended to within minutes of us entering, and they explained possible causes for symptoms and treatment options very clearly. Highly recommend to anyone!

We have had a consistently excellent experience with this office. Their staff, PAs and doctors are warm, friendly, smart and efficient. We will gladly come back whenever needed!

Nurse came never introduced himself and the PA never introduced herself. The PA stayed 8 feet from my swollen elbow, did not touch or inspect it anyway and basically diagnose the elbow as bursitis and order x-rays. I dont believe I needed x-rays. She did not even ask me if it hurt or inspect the bumps inside the swelling. She came back and said it was bursitis. I had to encourage her to get closer and feel the bumps before she left.All in All very bad medicine.

There is a worry going to most urgent care facilities that the staff arent going to give you proper time, or wait times being crazy, or just not care. Not at this place. All of the staff was helpful checking me in my first time, gave me the time I needed, and made it as quick and easy at it should be. Great urgent care facility that I would highly recommend to anyone in the area needing one.

I was very impressed at the efficiency, cleanliness and professionalism at the clinic.Staff were pleasant as well. I had a Covid and strep test. On check in I provided my land line number. Had I been informed a cell number was needed in order to be texted a code for results, I would have given my cell number. This is my only reason for giving a 4 and not a 5. .Because of this I am unable to retrieve my test results on line. While the nurse who did the tests said she would update my record, the change was not noted. So I called and they gave me test results but now I need to go back to get the result in print. This could have been avoided had staff stated a cell number is needed for the results code to be texted. I have both a land line and cell phone and Im sure others my age do as well.So, please dont assume everyone only uses a cell phone.

This is the worst clinic we have ever experienced. The worst service! We have waited for the nurse for three hours. She even did not give us any wound treatment. Staffs are pretty rude.

My experience here was amazing! I came in at 10AM and left at 11:40AM. If you know Urgent Care, you know that this is a blessing indeed. I went in for a dislocated shoulder and received X-Rays, healthcare and snacks. Once you walk in, you can tell how lovely the experience will be. I will be back again when I need urgent care.

Went in for a spider bite, and was in a room in less than a minute. The doctor was in the room before the nurse even finished 😳! Made an observation, explains what’s going on, writes the script and I’m on my way 🤯 Amazing. Absolutely loved 🥰 it.

Tore something in my knee and everyone was super polite and respectful. Yes, the wait is inconvenient but this was by far the best service Ive received from an urgent care.

Had a wonderful experience here at the Western Ave location from the friendly receptionist to the assistants to Adrienne the PA fast friendly caring service. I work at a big hospital and how I was treated meant so much to me. I am glad I went here. Excellent place keep up the great patient care. A very happy patient 👍😊

I was passing through Albany when I became ill. Very anxious since I was out of town. From the minute I walked into the clinic they room me under their wing. I received amazing prompt care. Karen Taft, PA knew almost immediately that I had Shingles. I will be forever grateful to Karen and the staff for their kindness.

They are the best urgent care, and I would recommend them to anyone that needs care. The people there are pleasant and make sure you are feeling comfortable. The nurses and doctors are excellent. My room even had a TV. Be sure to get quality care here.

I went to WellNow to get a Covid test because I wasn’t feeling well, bad headache & stomach pain. My test was negative but Amy Summers, NP went the extra mile to really talk to me about how I was feeling, recommending that I go to the ER for further testing. I never would have gone without the push and it turned out I had something seriously wrong needing some urgent treatment. I am so grateful and starting to feel better. Many thanks to Amy & Sharona for kind & competent care!

Great, compassionate service. Made me feel welcome. Very little wait time. Worth going the extra couple miles if youre near AlbanyMed but want good service, as AlbanyMed seems to be riddled with poor service, rude staff and long wait times.

Showed up at 7:20pm to access urgent care. There were at least 5 persons huddled around the nurses station in the back all laughing and having a good time. Someone approached the reception desk where I was standing and I was told that they were no longer seeing any patients...they close at 8pm. When I mentioned that it was only 7:20pm and that they close at 8pm, she said they were able to refuse to treat patients because they made quota for the day, and the uppers told them to do so once they hit their cap for the day. THIS IS INSANE!!!! WELLNOW, THIS POLICY NEEDS TO BE REVISTED!!! WE ARE IN THE MIDDLE OF A PANDEMIC!!! I was told I could go to Troy, as they close at 11pm. Im in Guilderland.

I had an appt at 10:30 showed up early and was in my room by 10:10. Every person I encountered was professional and friendly from check in to X-ray tech and the provider Erin was wonderful.

Came to this location for the first time and had an awesome experience.. The front end lady, didnt catch her name was awesome answered all my questions accordingly. And Alex the nurse who took blood pressure etc. Was exceptional.. Totally professional kind and caring

Quick, clean, friendly, and professional. I had to bring my 4 year old daughter in for a COVID test. We were greeted warmly at the reception area. After checking in we were quickly placed in the examination room. Only a few minutes later, a very pleasant, respectful, and polite young man named Keegan walked in to perform the nasal swab. He was very good with my daughter, to the extent in which he presented her with a Well Now teddy bear and some Disney Frozen stickers after he had finished administering the test. Overall a very professional environment with a very capable and pleasant staff. We would certainly return and also recommend others to this facility.

The process was easy and the results were quick. Highly recommended!

The staff were professional and efficient. In addition, the facility was clean and inviting. I would highly recommend this urgent care. Also they gave me a text alert when my lab results were available.

When you call the facility youre stuck talking to a computer that cant really help you.When you asked the computer toTransfer you to a representativeThey do and it rings and rings and rings No one picks up.Im here at the facility waiting to get in ,they said I couldnt go in cuz I had symptoms.

I stopped in to get sevices. The receptionist took my information as I didnt have an appointment. However, the receptionist told me that she will call me within 2 hours to come back. She never called me back to come in to be seen so, I went back. However, I didnt have to wait long and service was good. I enjoyed a great conversation with one of the nurses. 😊

This is the only urgent care I’ve been to in my area that understands how to deal with kids, and to top it off, an autistic kid. They explained everything they were doing to my 11 year old and gave him time between each test to prepare himself (covid test and strep throat swab). They even gave him a fidget spinner after the appt. The way they have it set up so you can make an appointment and then wait in your car until they text you to come in, limited the time we were in the waiting room. Covid results were easy to get via text and we had them in 24 hours. Hands down, the best urgent care in my area!

The staff is professional and friendly, I felt very comfortable. The PA was awesome and very thorough with my issues. Definitely my favorite urgent care. I highly recommend them.

Very helpful and very friendly. The PA you exactly she was doing. The front desk is very nice and courteous. Did not have to wait too long

Every visit to this urgent care has been a smooth experience. Making an appointment and checking in are both incredibly easy. The staff are so kind and friendly. The facility is very clean. This is the only urgent care I’ll go to!

I never wrote reviews but this place was great! I came on a Saturday afternoon, they helped me immediately and both the nurse and the PA I saw were very kind and funny. They got me in and out quickly but took time to listen to all of my concerns.

I have lived in th Slingerlands area for years and never noticed a SPHS Wellness Urgent Care center so close. The facilities are clean. The reception was kind, caring, and concerned. I did not have to wait a long time. I was given a patient review by the nurse then the doctor spoke with me. The service was breath taking, the doctor actually took time and listened to me. It was the best medical urgent service I have received in years. Thank you WellNow your caring service promoted my wellness. People try them out you will be pleased. I was 😀

I have visited well now on three separate occasions. Each visit I received courteous helpful and friendly assistance from the staff. The only thing I would love to see change, is when you have a covid-19 PCR test that the results can be obtained Within a few hours vs 24 hours.

We are from South Carolina traveling to Canada and needed a COVID test. Everyone was extremely nice, starting with the young lady at the front desk to the young lady who did our test.

So a very nice young lady Named Alex broke down everything for me! I was super anxious and worried about being exposed to covid and she provided me all the information about the virus and was very comforting! Truly an amazing worker.

First of all, the care I received was excellent. I got the results of my COVID test in less than 24 hours! Great.I was expecting an experience like you would get at CVS where you pull up, get a kit, swab your nose and leave. This is not what you get here, you have to have an office visit which is much more time-consuming. Check-in. Wait in waiting room. History/vitals/triage. Wait in treatment room. Provider visit.I needed a COVID test because I was having cold/flu symptoms even though I was vaccinated. I arrived at the site 10 minutes before my appointment time and texted from the car as I was told. Almost immediately they texted back that I should go in. I checked in at the desk and they told me to sit down in the (relatively small) waiting room and wait my turn. Keep in mind that I am there because I think I may have COVID. I told the person there that I did not feel comfortable waiting in a place where I could be infecting others so they told me I could wait in my car. I waited outside until about 40 minutes after my scheduled appointment time before being called in for history/vitals/triage. The PA came in relatively quickly and was very good.If I had know how long this would take before hand I might have chosen to go elsewhere. The process took way too long and could potentially expose people who are there for other issues to COVID in the waiting area. They should rethink how they provide this service.

Normally when I have gone to an urgent care it takes hours of just sitting around waiting for 5 minutes with a doctor, this is definitely not true here. The doctor that I saw was not in a hurry and took her time with me to be sure that I was knowledgeable about my condition.They are very efficient and helpful and this place is clean and pleasant. The staff is exceptional. Would definitely recommend this place to anyone in need of treatment.

Friendly staff, gentle covid test administration , and quick turn around time!

The people that worked there professional and very polite i was well taken. care of

As essential worker, I visited this location for third time. I went with a positive attitude and I got back the most efficient, most professional, and best personal care I had received in any other place.. This team multiplied back my attitude and everyone in there help me to have a good start of my day!Thank you!

Incredibly disappointed. The appointment and providers were fine. But the support staff, especially the billing office were rude and condescending when we ran into an issue with our insurance.

You guys have a very good staff. They got me out of there way faster than I expected.

Promised test results within 24 hours. I’m still waiting.

Very Nice Place as an urgent care.

I was able to get an appt very quickly. Everyone was very friendly and the facility was super clean. Will come here again!

Alex Q was OUTSTANDING! I got there at 8am for a COVID test, got right in! I am not the greatest at taking this and she was AWESOME! I will 110% be coming back to this location if I need another test, or for a wellness visit.AWESOME! 11/10

Exceeded my expectationsAmazing customer service. The workers are on top of their work and go above and beyond to make sure you are receiving the right treatment. Would recommend this place to anyone who lives in the area and who is in need of medical assistance.

This is the 2nd time I have used this urgent care for my kids. The receptionists are friendly, nurse and doctor were excellent and great with my son. Easy to make appts and so convenient. Will use again.

Very organized. Very nice people working there. The Doctors,PAs, and nurses are all great to work with. I would absolutely recommend to go there for health care issues

This place is great went to western Ave in Albany very nice people i give them a ten very cleanY

Very professional caring service. Timely and caring

This has actually been one of the best urgent care experiences Ive had! I was nervous to go considering some the low ratings, but Im really glad I did. I did not go for a covid-related issue, but because I was experiencing a really painful sore throat. I was greeted and seen right away, the staff was friendly and also very attentive! Despite my lab tests coming back inconclusive, the PA still prescribed me medication to assist with the pain I was experiencing, which other urgent cares have denied me. Definitely recommend going here!

I was impressed with the staff and their care of me at the end of a long day near closing for them. Never did I feel rushed or that they were rushing. Being the end of the day most pharmacies were closed and they took the time to find a n open pharmacy so that I could immediately begin antibiotic therapy along with a steroid inhaler.I would definitely recommend Wellnow Urgent care.

Absolutely the best urgent care facility! Very well organized. In and out in 20 minutes last visit. Always my 1st choice!

Th nurse (Holley) was very pleasant and explained everything that was going to happen. She was the best. 5 stars in my book

Went in for a rapid test. Dominique was the employee who helped me out and administered the test. She was extremely friendly, relatable, and very professional. Thanks for the great experience!

I had to bring my mother here after she was bitten by a dog. We where seen right away, everyone was super helpful, and they had her patched up in no time.

Everyone was pleasant also welcoming i really want to to say thank you for taking the time out to see me on a short notice.

5/11 Update.. went back for another covid test... This time for a test with symptoms... as a walk in and waited 4.5 HOURS!!! and WAS NOT SEEN....... Went to an Albany Med Urgent Care and was seen pretty much right away...4.5 hours... outrageous... Never mind everything I asked how long I got lied to....Original Review.....Scheduling was easy, Wait time was minimal and the staff was very helpful and nice. My nurse Holly was amazing. and caring and did my Covid test without scraping my brain :)

I have nothing but positive things to say about this urgent care. Sunday was my second time at WellNow Urgent Care on Western Ave. Both experiences were positive from the time I checked in until the time I checked out.Sunday was hopefully the end of a 3 year health problem that caused me pain, distress and eventually depression.The PA, Michael, pretty much knew what my issue was within 5 minutes. He was knowledgeable, explained things clearly to me, was kind, compassionate and after 3 yrs validated a health issue I was dealing with. I cant express how very grateful I am to WellNow and Michael!!I just want to know if I can make WellNow my primary Doctor!!😀 thank you...thank you....thank you!!

The staff was super kind and supportive. The facility was clean and well maintained. We didn’t spend hours waiting to be seen for care which was amazing.

Well now urgent care on Western Avenue, surprised me with the great care I received there. It was my first visit there. The staff were caring, and all wore masks. The waiting area was practically empty, since they made everyone wait in their cars. After registering, the wait was not a long one. They called me on my cell phone when it was time to be evaluated. Great service!!

My son went for help for an infected and broken tooth. He is out of state from me so I’m limited in what I can do. The subpar PA ordered an antibiotic and only low level Motrin for dental pain. Everyone knows that dental pain can be amongst the worst kind of pain. No one was asking for big guns narcotics... but not treating a patient’s pain with some thing more than over the counter meds is neglectful. Not recommended! I should have had him go to the ER instead. Very disappointing.

The staff was great. I had to go in for stitches and was worried about sitting in a waiting room during covid but was helped quickly and was in and out of the building within an hour. The process as was painless as possible!

Thank you WellNow!During this difficult times having caring professionals that understand us and treat us with so much empathy is greatly appreciated.All of you show the finest values of our race.THANK YOU VERY MUCH!

Great experience! There was a wait, but during these times it was worth it. I was able to sit comfortably in my car until my appointment. Great staff, very friendly.

They all was very nice and I would Recommend everyone to go there

Professional, compassionate staff. Very easy, smooth check in process. Just make sure if you’re going for a Covid 19 test to book an appointment and you must do this at the stroke of midnight since currently the pandemic rages and all the slots fill up in about a minute. I did see some trainees amongst the staff at my second test though, so looks like they’re keeping up with demand. Nice job!!

I was there yeasterday their service was wonderful and the staff was very pleasant. There was no waiting at all and very thrall and took time out to talk about patients concerns and worries as well.I would go there again.

Way overpriced! Youre better off going to a different Urgent Care. I went here for a laceration on my leg and was only there for about 10 minutes... Kevin Lynch quickly looked at my leg and said it wasnt infected and I was on my way. I was billed $300 for a 10 minute visit. Ive been to other Urgent Cares in my past (which my appointments were a lot longer) and it was much cheaper.

I was not happy to need to go there to get a Covid rapid test. But Elena Holly and Adrienne Could not have been nicer. I wish my normal doctors office was as professional and friendly as they were. Would definitely recommend

The staff was extremely helpful and kind. While taking my covid test, the nurse Holly helped ease my nerves and assisted me with such great care.

We so comfortable with all the receptionist, were Friendly and warm, the minute we walked in. The medical Tecs were Friendly, explaining everything while doing the treatments. And before we left they answered all our questions and concerns. We highly recommended going here. Already told our friends and family.

Aleyna was GREAT! COVID tests aren’t fun but she made it painless and easy. Definitely would recommend anyone coming here for a test!

Well now!The staff treated us so dearly that I thought I am among my family members. You need the same attention when you are sick.It is a great place to go to. Thank you

They rushed me through and checking me out and did a great job.

Very friendly and professional!Recommend highly. Fantastic care from Dominique and Elena

To call WellNow a medical facility is laughable. Zero respect for patients, and zero respect for patient confidentiality. Save yourself lots of time and embarrassment, go somewhere else.

No appointment needed, however, they do take scheduled appointment patients first. We had a 45 minute wait.They were thorough and location was convenient.