I have never experienced service quite like this in a dental office. For the first time I actually felt like I was well taken care of. I had a tooth pulled and was terrified. Dr. Jimmy did an amazing job and the front desk was super polite as soon as I walked in. I had a full blown anxiety attack after the tooth was pulled. (No pain during. But all the stress from being anxious the day before and of just rushed out of my body it was like too much relief at once and my mind couldn’t handle it) the nurses there talked to me for a half hour after to help me calm down so I could go home and rest. This was my first time at a dentist in 8 years. My mouth hasn’t felt so much relief and I’m so happy I found this place. I hope they continue doing a great job. I will never go anywhere else

Was having issues with an abscessed cavity went in and they extracted it without an issue also did my fillings as i was there. Very kind hearted people and they take ALL insurances. Drs on site are very advanced.

I’ve been going here since the 80’s. They’ve always done great work. The new staff and building are amazing. Super nice folks and the dentists are extremely kind and gentle.

Had my dentures made here. Very kind and professional, walked me through everything with grace and professionalism. Thank you so much for all your hard work!

New location is great! Great staff. My dentist dr. Jun he was polite ,quick and knowledgeable he made me feel comfortable because i was scared lol ..I appreciate him for being kind and understanding . My visit was great. ! Thank you locust dental staff . You guys are amazing!!

My appointment was at 11:30 I came at 11:25 and when I got there I was told I was late that’s not late paperwork does not take 15 minutes to do it took me less than five minutes to do and then I was told because I was late which I wasn’t late that now I’m considered a walk-in and it was over an hour and a half so I left worst facility I’ve seen, no one’s late if you send a message saying your appointment is at 11:30 and I come five minutes early that is not late! Paper work doesn’t take long to fill out. So glad I’m left because then I read the reviews that saved me

If your lucky enough to get Dr Lamb you will be happy.Best dentist Ive ever had.true professional. assistants were great as well.

My appointment was at 2:30 pm I arrived at 2:11 so I could fill out the paperwork. They didn’t take me back until 3:30 & looked in my mouth for 2 mins & said I had 4 cavities & asked if I would like to be asleep for my wisdom teeth removal, I responded yes & they proceeded to say someone would be in to schedule my appointment. I went in because my tooth has been poking my cheek and causing so much pain & he told me to chew on the other side & was supposed to subscribe me Motrin .. went to my pharmacy & they had no prescription for me. To make it better they never told me I had to make my own appointment for my wisdom removal, which I feel should’ve been made very clear!! They are extremely unprofessional. I would not recommend.

I had called 11 places this morning for an emergency appointment for my daughter. The lady who answered the phone was the first kind person I talked to all day. She was very understanding and helpful.

Literally every bit of work that Ive had done here was a complete fail! I do Noh recommend this place at all. Save your teeth and time and go else where

The staff is really nice and caring. I was a first time walk in and they got me in timely and took care of me for how busy they were. They also explain everything and make sure your takin well care of. They also get you scheduled for the next visit right away

They’re nice and that’s about all I can say nice. Honestly wish I had went somewhere else for dentures. They don’t fit and are extremely uncomfortable to have in. I literally have to take them out to eat. And they say there’s nothing they can do about it. I’m definitely going somewhere else to get my next ones

I hate the dentist. But they made me feel very relaxed & comfortable in a very clean & professional environment. I’ve been to so called better dental practices who have hurt me & treated me very poorly.

I paid cash for a gold flipper tooth . It didn’t fit right had to be sent back . They buffed the good so it has a gash in it. They sent it back again. The gold still has A gash in it. The dentist lady said take it home and she’ll call me when the lab can take it back and fix it. I can’t even wear it. I will e contacting my lawyer. Now I’m just wanting a full refund. This was definitely the most terrible experience I’ve ever had with a dentist office. Next time I’ll be patient and wait for my own dentist. The only reason I went to them is because they said they could get h tooth done before my book signing which was a real important event for me. I regret my unwise decisions.

Phenomenal dental office! Staff is professional and knowledgeable. Dr. Jimmy was wonderful. Went in last week to get all four wisdom teeth extracted and the entire process was fantastic. A week later and I’ve made a full recovery with minimal pain!

They didnt give flavored Novocaine.

The dentist Liao , Jun Ming here did a great job pulling my three molars and the wait was not long . I’m very happy with the staff here and the dentist , and I did end up going back because I was worried and the dentist just checked everything and assured me that the extraction site was fine , very kind thank you and great dentist

Went there today for a root canal and extraction. I hate needles so I cried a little and had an anxiety attack before the needle even entered my mouth. Next thing I know it’s all over 2 teeth removed and root canal done. Dr Jimmy and his assistant were so kind and explained everything that was going to be done. She even told me I did better than she thought I would. I’d recommend them to anyone. They put me at ease

Today was my first time here, I called as soon as they opened because I was having severe pain in my tooth all weekend. They got me an appointment at 9am I told them I would have to bring my son and when I got there I didnt wait more than 10 minutes and they took me back. The lady doing the x-ray was so nice to us and the dentist that saw me was awesome. She set up a plan to get my teeth back in order. I was very pleased with my experience!Thank you guys for getting me in so quickly !

Front desk clerk is very unprofessional.

The waiting room took a long time but the care and amazing job Dr Kim hwan kyeong thanks again.

Did a wonderful job!

I figured Id give a good review just because I was very impressed with the dentist I had. It was Dr. Jimmy I believe? I havent been to a dentist in almost 10yrs and my teeth are destroyed. I came in for 1 tooth extraction and ended up needing 4. But it was probably the best experience you can have while getting 4 molars pulled. I was numbed perfectly. Didnt feel much pain, if any. The doctor explained everything very well and made me feel very comfortable being there and dealing with my dental issues. Didnt make me feel bad about it. And did a great job. All with a smile on his face. I would recommend him to anybody. Great guy. His assistant was very nice and helpful also.

Truly wish I could rate this establishment in the negatives... they will numb you for a tooth filling, leave for about 30-45 minutes then by the time they attempt to complete the job all of the numbing medication has worn off.. ohhh nooo I’ll pass

Literally attached to summit county jobs and family services! I gave one star (for quick appointment)the only positive!because I called for appointment my dentist wanted me to get opinion from them! If your given a time whyd make you wait so long to go back? I would have been happy to not sit there all that time! I have high anxiety which I explained! Then I go back the lady was very rude! Where I sit again! I just got up and left! To me I have been to many dentists! This is just about your a number and a paycheck/ not for me!!

Even when you have an appointment you wait almost an hour to be seen. Other than that the staff is super nice and friendly. Never had a bad experience. 😊😊

My mom goes here and everybody treats her really good. One of the girls even gave me coffee one day when I was waiting on her. The parking sucks, but otherwise it’s great.

Filthy, disgusting, revolting and inept at time management. This is where you take your teeth to die.The overhead lights above the dental chairs have pieces of food, spit, and toothpaste from every patient prior to you.Thats just the lights. The floors are filthy, the chairs are not wiped down between patients,The dentist are incapable of seeing patients in a timely manner, you can expect a minimum of a 45 minute wait up to 2 hours.They staff ranges anywhere from mildly pleasant, to outright rude and condescending. Think about what Im saying, if a place is unable or unwilling to perform a simple task such as cleaning a light, can you trust they cleaned the dental tools properly? How many mouths was that drill in before yours? How many of you came down with a cold or mystery illness not long after you left?Do not go here. Look into those 5 star ratings. Im positive the employees put them up.

Slowest dentist ever. Arrived 15 min early, took 2 hours to get back into a room and another 30 minutes just to have someone come into the room. We didn’t leave until 3 hours and 15 min after we arrived ! They did not even do anything to help my son, just referred him to see someone else! 😡

I had 4 teeth pulled by the Asian doctor. He was quick and friendly. His assistant explained everything pretty good. I’d go back.

I would have given zero stars if i could. They had 2-4 walk in after i checked in however they still took them back even though i was the first walk in

I have been here twice. I love how he was able to pull my wisdom teeth the same day of each visit. I didnt have to wait to long after my appointment. I got in and out pretty fast compared to seeing an oral surgeon. I couldnt get into a oral surgeon for another 6 month.. so waiting an extra hour at Locust wasnt even a issue. The staff was very kind, polite and helpful.. I didnt like how it was so many patients in a open room getting worked on. I had a older women watching me get my wisdom teeth pulled and she kept making comments about how bloody my mouth was and how it looked like it was hurting (I was very numb).. I heard they are moving to a new office that is bigger so I am not going to hold the open floor plan against them because they were actually able to help me instead of waiting 6 months for a oral surgeon.

If youre looking for a fantastic place to have your teeth cared for in Absolute Amazing ways this is the place to go!! I come from East Liverpool Ohio to Akron Ohio. My second oldest comes here from Ashtabula Ohio and feels like I do. These awesome people and dentist (Drs) really care about you and your teeth hands down the best place to get a cleaning done or any dental Care you need done this is the most cleaning Ive ever had done. Want whiter teeth you tell you wont regret it!

Simply amazing! Best dentist I’ve ever been too! So thankful I found them!

Dr. Brooke is wonderful! I will follow him anywhere he goes. He rocks and I love him!!! However, this place is disgusting. It’s a dump!!! It’s disgustingly filthy. Everything is old and falling apart. I’m scared to get work done in this place. It’s shameful and the owner should really be ashamed of himself. Guarantee he wouldn’t step foot in here for his or his own families dental work. There are no partitions separating you from the patient that is only a couple feet away from you. Someone’s saliva or blood could splatter and land right in your mouth. I cannot believe this place hasn’t been shut down and fined until up to code. There’s no way this place is up to code. If it is, then I’m speechless. They are moving in the fall to S. Main St in Akron. Hoping their old, disgusting equipment goes to the dumpster and this new place is nice. I want to keep Dr. Brooke, but I don’t think I can handle the filth.

When we think about the dentist we think of terrified, scared, pain and very very nervous, well that was me, it’s been 10+ years since I been to the dentist and my tooth was killing me and I was so afraid. When I walked into the new location of this office I was blown away and all of the receptionist was very kind. All I could think of is wow what a change from the last time I been to the locust so many years ago, I love the new office but then I start remembering why I was there and the pain I was in and how bad the numbness part hurts and I began getting scared again. Will keep it very short but after I got called back and I began to get butterfly’s in stomach and sat in the chair and they was all prepared to began I just prayed to my self and said I’m in pain let’s get it over, when she grabbed the needle and said close your eyes I was omg I’m bout to scream then she stuck the needle in and then again and then she said are you ok, I was like you stuck me already and she said yes, I said omg I was scared I just knew it was go hurt and she was like well I’m glad it didn’t. I had my root canal done and I’m very happy and pleased with the outcome. I never been so afraid to go back to the dentist and now that fear is gone. Every one is so nice and always smiled, I’m glad my experience was one to remember, I will not be afraid to go back, I actually looking forward to go back for cleaning every 6 months. Thanks to every one at this location you guys are the best!

Dr. Brooks and his staff are absolutely amazing! The receptionists greet you with a smile and are always patient and friendly with all the clients. They are almost over staff in the back, not in a bad way where theyre tripping over each other, but meaning there is plenty of staff working together to get stuff done. Yes, its kind of cramped but they will be moving to their new offices very soon. Its Under New Management so if youve heard bad experiences in the past that was the people before. Dr. Brooks is so friendly, charismatic and patient, he actually looks you in the eye and LISTENS to you! Most importantly he is an amazing dentist! He has such a delicate touch and when he says hes going to numb you, trust him, hes going to numb you enough that you are not going to be in any discomfort. He has great bedside (or chairside) manner that most doctors and dentists nowadays dont seem to have anymore. Dr. Brooks seems to care about his patients, Ive honestly never met such a wonderful dentist!

Literally just got my top two wisdom teeth out. My left side went without a hitch, however before beginning I stated how I noticed my left side was much more numb that my right. And they just went ahead and began on my right side anyways. My gum was well numbed however the rest of my right side was not meaning that my right side jaw hurt the entire time along with my right cheek with the dr pushing into my cheek to try and get my right tooth out. My face was cringing and my eyes watering from the pain but the staff didn’t seem to notice/care. This just was not a good experience if I’m being honest.

Please guys don’t go there i beg you don’t go there they had my wife tooth messed up. Over filled and she is in pain crying all day and night have not been eating lately due to pain. When we contact them they do not seems to care all they did was give pain medicine. She been like this for past 3 weeks still not done anything :(

The ladies at the front desk are so friendly and fun! You feel welcome as soon as you walk in.

New ownership and things are changing for the BETTER in the front office. I have never had ANY complaints about the Dentistry. GIVE THEM ANOTHER CHANCE.

Rude staff. Who give incorrect info and VIOLATE PATIENT RIGHTS. I reccomend EVERYONE filing a complaint with the state dental board and the BBB as I have. DO NOT USE THIS PLACE!!

I read a lot of negative reviews and people complaining that it was attached to the Job and Family Services building.. I decided to look past those reviews and give it a shot because they were recommended by a family member. I hadnt been to the dentist in 7 years (😱) due to a negative root canal experience with another dentist so I was pretty scared/nervous. I had a cracked tooth that was causing me quite a bit of pain. My first appointment they took xrays and Dr. Michalski and her assistant did my exam. She informed me that the tooth was pretty infected and that she didnt want to remove it until I was treated with antibiotics for a few days. Fast forward a few days later to getting the extraction. Dr. Michalski warned me from the beginning that it wasnt going to be the best experience due to the location and condition of the tooth but that she would do everything she could to make me as comfortable as possible. She understood my dental anxiety and didnt just brush it off like many other dentists I had gone to through the years. She actually listened and she was fantastic! Throughout the whole procedure she was very understanding of my discomfort and if I felt even the slightest pinch she stopped listened and numbed me a little more. She was very kind and caring . It was honestly the BEST dental experience Ive ever had EVER. It couldve been a lot worse because the tooth itself was a very tough spot and in terrible condition but Dr. Michalski made all the difference in the world and she will be my dentist of choice from here on out. Her assistant was also great. I couldnt thank them enough! As long as shes practicing there I will remain a patient. Her bedside manner was amazing yet professional. Best dentist hands down!Also appointment time was on time. I didnt wait but maybe 30 minutes once I got back in the chair. It is a very clean, new office. Dental equipment is also very clean! Check them out! Front desk ladies are very polite and friendly... I dont think you will be disappointed.

Give them a try!! There are a lot of older reviews on here that are negative, but THEY HAVE A NEW OWNER/STAFF!! I had a fabulous experience and will definitely be back!!

This dental place has a history of unkindlyness to the clients from the early 70s, however its under new management, the staff the doctors and everyone else thats there behind the scenes working is awesome polite and gets the job done..

Yea the place is dirty, but the staff are super nice and they’re moving to a brand new office soon. Worth giving them a try.

I had a wisdom tooth that was killing me and my dentist said I had to go to an oral surgeon to get it removed. All the places I tried were booked up for 3 to 4 months. I called here and they got me in the next day and said Dr. Brooke would look at my tooth and hopefully be able to help me. I was a little skeptical about going here after reading there reviews but Im very glad I went. I had to wait about 45 minutes before I was seen but it was worth the wait. Dr. Brooke was amazing, he had my tooth out within 2 minutes and I barely felt it. The staff were also very understanding and polite. I will definitely be going back.

I had alot of work that needed done. They were great and my teeth look wonderful...

I have been going to Locust Dental for about 4-5 years... The staff there, with exception to Dr. Weide (God rest his soul) anyway, the staff was unbearably rude and Dr. Mark thee biggest meglomaniac... I mean I was afraid to ask the reception desk FOR ANYTHING cause they were so hateful and rude and their body language and facial expressions even worse!! I stopped going for almost year, bad for me... Upon learning of its NEW OWNERSHIP, and learning Dr. Mark and his staff were no longer there, I made an appointment... I made an appointment last week with Dr. Brook, an amazing Dentist with thee most compassionate, empathetic and truly nice staff and reception area that I have ever encountered in my whole entire life... Even if you are over the 10-15 minute late mark, they will still accept and treat you with the up most respect and care!! Also, instead of having to go back 12 times a year for just a couple cavities, no lie, the other ownership would do that no matter what, Dr. Brook and staff handled everything they had to do to me with just one visit... I HIGHLY recommend going or going back to Locust Dental under its new, friendly ownership!! Also, the wait time has been cut about 3/4 of what it used to be... Got to love that...Peace

TERRIBLE!!! Dont care what l have to pay, these people wont take out or put partial or plate in my mouth. This is literally a car wash style dentistry. They are speed cleaning the teeth because its close to quitting time. We all have appointments but the wait to be seen is still 1.5hrs.

Amazing staff, very professional, first time at the office they told me they were building a new office cannot wait to see it ! Doctor was quick and kind, all the girls up front were very kind and helpful I will definitely be back!!!

Ive had some great experiences and some not so great I will be going for an appointment here soon and it will decide if I will continue with this dentist or go elsewhere.

Terrible experience. Well never go back. They were 2 hours behind, it is over crowded and dirty looking. The actual dentist was very nice, but the hygienist was awful. Extremely rude and condescending. This was the first time there for my 2 kids, and definitely the LAST.

Very friendly staff! Dr. Brooke is great!! I highly recommend this office!!

They are very friendly and nice but expect to way about 2 hours in the waiting room just to be seen it’s absolutely ridiculous, most Doctors office should will have you seen about 10-15mins after you arrive but this places waiting time is ridiculous even when you have an appointment!

Got up and left today! Waited almost a hour after appointment time to never be called or even acknowledged I was there. Had some woman putting lotion on her feet pretty much in my face. Another woman cussing to herself in front of my daughter. People walking in way past their appointment time gets taken straight back. Never been more furious in my life!!! If you go clear your schedule for the day.

Worst experience I’ve ever had. Would not recommend.

Dont let them put braces on before your child gets all their adult teeth, its a scam to milk your insurance! It puts 2 extra years on having braces and since its the adult teeth that need rearranging its a waste of time and money. Get a second opinion and talk to your insurance provider

I cant speak to anyones elses experience here, but my experience was excellent. I showed up early to a chilly, crowded waiting area. But my experience cant be judged by the people present in the waiting area-- they all need dental care just the same as I do -- however they look, however loud their kids might be, etc. They are still people. Just like me. My feeling is that (in part) you get out of your dental experience what you put in. If you come with a decent attitude, determining to be kind and friendly to WHOMEVER you encounter, your visit will go better. I was warm and friendly toward the staff and they were nice towards me. But that was just in the waiting area! When I got into the dentist chair, I brought a smile and a good attitude with me, and was treated SO kindly, so warmly and very professionally by the dentist and all the assistants. All the professionals were warm and professional with one another too, which was really nice to see. I would gladly return here for my next dental visit.

The worst place I have ever been to... I have the best ins and they turned it down... no military / retired plans for them .... everyone is in the same room (everybody) IDK how many chairs are but at least 6 or 7 ... all they want is the money and payed BEFORE you go to the chair...

Dont go here unless you want your teeth mistreated! My moms filling fell out after a week after she got it and she didnt appreciate how they were talking about where their coworkers when they are suppose to be putting their attention on her mouth. When my sister got her tooth pulled, she felt like she was gonna choke on the amount of blood coming out plus they didnt tell her anything to take care of it. My experience was mild but still bad. I got fillings and they were really rough with my mouth. Same thing as my mom, they were talking while they were suppose to focus on my mouth.

I’ve had braces since 8th grade, put on by the staff here. I’m now in 11th grade and they called us 5 months ago telling us they were no longer an orthodontist.. they said they would find us a new place to go to. After three months of no calls we searched for a new place. Now we have been waiting for 2 months for our files and it’s been a whole mess. Not to mention every single appointment we waited 2+ hours to actually get in, while arriving 30 minutes early each appointment. We gave them the benefit of the doubt as you can see we stuck around because we didn’t have much of an issue. But it’s all been downhill & I want to know what went down & why...

They were the best...

Had a 9:30 a.m. appointment it is now 11a.m. and I haven’t been seen yet!

I’ve been coming to locust dental since I was in elementary school and I am now grown. I should have been switched dental places but I was being lazy and complacent. If my appointment time is 10:00am, I know that I won’t be seen until 11:30amor later. That is not okay ! I am sitting in the lobby now writing this review. I will be switching dental services after today.

Thay r good i steal got my teeth because of them ......I just love thay work 😀

Treat you like a person instead of a paycheck

Worst dental practice in Ohio. After having dental work done here I went to a real dentist who told me they did a root canal on a wisdom tooth instead of pulling it. Locust is ripping off insurance bottom line. I also had 2 cavaties, they claimed, that wasnt bothering me at all. They drilled out almost the entire teeth and filled them only to have the filling crumbling after a few months. Told me they cant repair them because my insurance ran out. Now when I drink cold or warm drinks, my teeth hurt. I wouldnt recommend this place if they offered work for free

I would give them zero stars if possible. This place was so nasty and smelled horrible thats was just in the waiting room. I about lost it when I saw the exam room well I should say area since I could see everything that was going with everyone. The ladies at the from were definitely unprofessional and ghetto. I could hear them talking about other patients and ratchetness. I was waiting for a referral I stepped put in the hall because the waiting room smelled so bad. It wasnt smell of funky people it was dirty and unclean smell very nasty. After being in the hall for about 10 minutes I went in the receptionist kept talking to her co-worker about personal stuff didnt even acknowledge me. When she finally did she looked at me with a attitude and said what? I told her I was still waiting on the referral. She said she was still working on it. No she was not she was gossiping. I left without the referral. There were so many violations including HIPPAA. There is no way I would ever return there. I called my dentist and told them DO NOT REFER people to that office. Worst place ever

Hugh HIPPA violation as there are 20 ppl in the same room getting work done at the same time. Very dirty, staff is very unprofessional and rude. If you are in pain they will look at your tooth then tell you come back in a month to get the work done.

Walked in, saw how filthy & ghetto & unorganized the place was and walked back out. Yes, most people being seen there are on government insurance but that doesnt give you the right to have the office in those conditions. I wouldnt recommend to my worst enemy! Find somewhere else. Filthy, loud, one woman had been waiting for close to 2 hours...RUN AWAY AS FAST AS YOU CAN!!!!!

This place sucks. How do you have an appointment at 4 and don’t get to see the dentist until a hour later. I missed hours at work for fake appointment time.

I dont even want to give it one star... This place is dirty and should be shut down. There is one lady there that is a complete B*tch and has been rude to my son. They made my fiancé sign something that if my sons bracket becomes loose again on his braces they will take them off. He has been without a wire on his bottom teeth to his braces for over a month and at todays visit they took the top wore off along with the two brackets on his front teeth... What is the point of having braces when you dont have the wire to pull them in place... I do not recommend this place to anyone!!!!

I cant wait to get my sons braces off, I will never send another one of my children there!! Just very unprofessional!!

This office overbooks appointments daily - I took my son there for braces and we go once a month. The waiting room is always full and sometimes we had to wait out in the hallway. Sometimes we wait half an hour, other times we wait 2 hours. I recently went to another orthodontist for a second opinion and has since switched to him. Dont let these people talk you into putting braces on your kids when they have a bunch of baby teeth! That is what they did to us 2 years ago and his teeth are no where near being done - in fact it caused problems with his lower jaw! Our new dentist says that putting braces on before all the permanent teeth are in is a waste of money and time - and you put your kid through a lot of unnecessary pain.

They are under new ownership and the improvements keep coming!!

This place is one of the most unprofessional, unsanitary, ghetto, ratchet places that Ive ever been to. There were 37 people sitting in the waiting room, people sitting in the hallway, there is no form of privacy what so ever. The workers are not discreet with clients personal information, they are loud, unorganized, and unprofessional. I will NEVER take my daughters to this place ever again... Searching for a new dentist as Im sitting in their waiting room!

I had two teeth removed, it was a open environment. Very disgraceful ! I have had hard time trying to see another dentist since then! It looked like a dental college experimenting on random people ... Bad and unsanitary

I love everyone here

Long wait time ,very unprofessional, also unclean and dirty. Do not waste your time .

The absolute worst, this place would be out of business if not for the fact they are one of only a handful taking caresource

This place sucks I been waiting an hour when my appointment was at 3 its now 3:47 still havent seen the dentist the walls are cracked and its over crowded I will have give them zero stars

Id give the zero stars !!

Good dentist and assistants for me

Wait time is awful even with an appointment

Very unprofessional and they don’t sanitize they just use wipes

They hurt me before on my teeth and it is dirty they mean sometimes

Worst dental office

Finally!

Locust Dental is wonderful.Dr.Lam And Jennifer were so caring and concerned for my nervousness, they were very gentle and friendly.the whole staff were very friendly.I felt so at ease.I love the decor of this old building.

I preferred my whole tooth to come out, root and all, before a pole was placed in my gums, I ended up getting sepsis and in the hospital with kidney infection, Next time THE DENTIST BETTER LISTEN..............

Excellent service I never experienced any type of problem