We are quite pleased with the care.

This has been a great place to work. Everyone is very caring and you can tell the employees love what they do.

What a bunch of caring and wonderful people this building employs. I am a employee of the corporation who owns this building and I am always impressed as I walk through as to how connected the staff is with the patients. I am thrilled that this building is now taking vent patients as well!If you are looking for a long term care building, or a short term rehab solution, please consider this building. Tour and talk to the staff. You will not be disappointed.

From the moment I stepped through the door I knew I was in a special place. The staff is exceptional. You can see that they are all about their residents. True caring and dedication is through front the top management down. I love being a part of this dynamic team. Proud and always willing to tell others of this facility.

I have worked at Hickory Ridge for 4 years. It is so nice to see good people caring for good people. I feel part of a real team, with team members that ask what can I do before I even have to ask. I see so many smiles throughout every day, from residents and staff. Makes each day that much more special.

Karen is a really great administrator that cares about her residents a lot. She helps bring a smile to situations that can seem tough to manage. This is a really great place to trust that your loved one is receiving great care.

They have excellent and caring staff. Wonderful therapy department. Tons of activities and programming constantly going on with the residents. Definitely a place to check out and see what they have to offer!

Everyone here does their best communicating with each other about my needs. They take care of what my concerns are with my health. Certain things I cannot do and this facility helped me get back on my feet.

This place is really structured. It was very surprising to me in the sense that everyone here takes pride in their job and has pleasant personalities. The people that work here have great work ethics and truly care about me as a person and how I am doing. Employees have become family to me here asking “How are you” on a daily basis. The food here I would give an 8/10. I usually am a picky eater and I almost always clean my plate. I just got a full knee replacement on November 29th and I’ve been walking with my walker since December 24th. I’m getting stronger every day because the physical therapy staff here push me to my full potential. If you’re looking for a place that really works pushes you as far as recovery and a fun place to do it. This is the place. They have excellent therapists. There is a pool table, bingo, dances, and karaoke. It’s a home away from home! They also allow smoking which is a plus.

Very exceptional staff! You feel very welcomed from the moment you walk through the doors

This is such and wonderful place to work. The staff are such great people to work with. The residents are amazing, fun, and enjoying life here at Hickory Ridge.

I have been with Hickory Ridge for almost six years. The staff and residents are what keep me here. I can not imagine a time when I dont get to walk through the doors and see these wonderful, caring people, they are like my second family.

I have worked here almost 3 months and it has been a very positive experience for me. I have been in LTC over 30 years and I have worked for great and not so great places. I was immediately welcomed by this great team and feel like I’ve been here for years. I can’t say enough about the support and leadership of the administrative team and my corporate consultants. Karen addresses issues immediately and with honesty and supports her staff 100%. Susan the DON is so knowledgeable and encouraging. I’ve learned so much from her. She is one of the kindest people I’ve ever met. She appreciates her staff and shows it on a daily basis. I’m also really impressed with the STNA’s and nurses on the floor. They answer my questions and help me with assessments. The STNA’s really take pride in their work and are really friendly. They had a carnival for the residents recently and I was so impressed with how the whole team came together to make it a really fun day for the residents. Therapy department is fantastic. This place cares about their residents!! Looking forward to many great years with this incredible team!

Wonderful facility with outstanding staff. Their care, compassion and dedication to the residents they serve is evident on a daily basis.

Best place to work and lovely people and residents

This place should be closed down. Alarms are always going off and staff takes their time responding to residents. Directors and administrators lie to the residents and take advantage of them as well. I have seen urine on the hallway floors and the whole facility smells like urine. Residents often catch infections due to unsanitary conditions. If I could have given them 0 stars I would have. Please if you care about your love ones DO NOT SEND THEM HERE.

Dedicated staff who view and treat each resident as an individual with respect and dignity.

The only reason i aGave them a star is to be able to say if i. Say if i had a dog i wouldnt put them there.total totally the worse.uncaring .unprofessional period have NO compassion for family or residents.and the staff need to be trained trained Trained.uncaring work place so.if you REALLY love your family dont put them there and i love my family and Pet.😢

My mom has not even been here a week and has $28 stolen out of her purse and a whole basket of clothes go missing. Nobody has really taken any action to get her money back or her clothes. Another guy I talked to said his wife had $100 go missing and they never did anything about it. Its horrible that nursing homes can get away with anything they want.

Everyone works hard to give the residents the best of care.

After 9 years of employment with Hickory Ridge, I resigned from my position in nursing because of the following longstanding unresolved issues.It is unacceptable for administration to use call offs as an excuse to under-staff the halls. Under a former administration, the nursing schedule was always over-staffed to allow for call offs. In the event there were no call offs, staff members were able to go home according to seniority, per the union, and according to a rotation list, per the facility. Each hall was expected to have one nurse and two stnas at all times on day and afternoon shift.Horrible place now. Always shortstaffed. Filthy unsanitary living conditions for the residents. Sticky bathroom floors. Vicious bugs appearing out of no where and everywhere, bitting and leaving welts.No heat to keep the laundry staff warm during the freezing cold winter months. If in the winter you need to walk to laundry for something, you can literally see your breath in the laundry room.Communication with upper and lower management is deceitful...at best. NO accountability. Administration fosters a hostile free-for-all work environment. A fickle, brown-nosing, backstabbing work culture. Dont expect to find transparency here anymore.Administration is not professionally equipped to attract, manage, and retain good employees. The facilitys interpersonal conflicts reflect upper managements divisiveness. It trickles down throughout the lower ranks of management linking the rotten apples at the very bottom of the chain to administrations deplorable work ethics.On the bright side, most employees are friendly. Some are lazy. Youll find a handful of good stnas. Some good nurses. A kind and knowledgable MDS nurse. Few team players. Too many bad apples. Two of the most efficient laundry aids ever. Awesome cooks. The best cooks. Friendly kitchen staff. A caring efficient dietary manager. A decent rehab department with some of the best trained head up the rear end attitudes the building will ever see.Total care and extensive care Residents fall between the cracks. Little if any thought is given to Resident placement on the circle halls. Two or three halls will have mostly assisted and extensive care Residents with a couple total care Residents, while one hall in particular will always have several alarm/fall risk Residents, a number of total care Residents, extensive care Residents, and Residents who are confused and need one-on-one attention. As well as too many behaviors placed on one hall, this hall also houses more Residents than each of the other three halls.These factors contribute to unsafe conditions for both Residents and nursing staff. This hall requires two stnas and one nurse on this hall alone, and at all times.It is not ok that this hall in particular reeks of urine, feces, and trash cans. It is not ok for Residents to have their call lights on for long periods of time. It is not ok to find total care Residents lying in soaking wet soiled beds not having been changed once from a previous 12 hour shift. It is not ok that when reported these incidents are overlooked.Continuity in care equals high quality care.Continuity in care is defined when administration takes full responsibility for maintaining the halls by adequately staffing all halls according to PT needs on each hall. If one or two halls require additional nursing staff, it is administrations responsibility to see that the DON schedules accordingly.Ohio once had an stna to PT ratio. In Ohio the delivery of good nursing care is now determined by each facility. Ohio does include PT acuity, behaviors, and fall risks as markers for determining an appropriate ratio.It is unconscionable for administration to dismiss these markers. There is no excuse to under-staff the building and particular halls just because the state no longer enforces a specific care ratio.All of these things are NOT OK. Yet, day in and day out these things, which are unacceptable, are accepted at this facility.

I was here for 6 months. Although there are a few great STNAs some of them could careless about their job. A constant quote heard from them was this isnt the ritz

Great staff who truly care about the residents.

THE GOOD,.. the staff in general were very good, and mostly friendly. some people there were exceptional in caring for people, esp one older staff lady that seemed gruff, but was the most compassionate maybe of them all. nurses were great, one of which I keep in contact to this day on facebook. place is nicely kept. I was well taken care of. ------THE BAD---- their heating/cooling system seriously sucks,.. it is one system for the whole building, not room to room. I would be freezing to death in the middle of summer under 3 blankets because the closer the rooms were to the air cond, would be all the more colder so that the cold being piped out would keep the far end of the building cold. it was soo bad I had a friend stand on a chair and tape the room vent for the AC shut, I could not take it.. it has been 6 years ago so since then they might have corrected it. the only other gripe I have is that even the good staff became insensitive to me in GREAT pain. partly because I think they were run ragged from all the peoples constant needs. but I think they just got soo used to dealing with people in pain, they became callas to it, or did not understand or believe the level of pain I was in,.. I still give them a 4 star, and would use them again,

Helped me in many ways reha ilation

Understaffed, poor management, unresponsive to residents, dont spend enough money on residents and will not listen to resident complaints!!!

Good at therapy

Very dirty