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Highland Dental Laboratory LLC
4620 Sunbelt Dr #203, Addison, TX 75001, United States
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Review №1

I have used Highland for the past 6 years at an old office and now at my own. There quality and customer service has been excellent. They have even been good enough to come out to my office to help customize a denture for a patient who traveled a long distance, just to help decrease her amount of trips. I would highly recommend you give them a try.

Ni
Review №2

I have been very pleased with both the removable and fixed products coming from Highland Dental Lab! I just started using them about 4 months ago and Dino, the director of the lab, actually came all the way out to my office to introduce himself! I have never heard of a lab director taking the time to do that. Thorough, professional, and excellence are words that come to mind.The few times I have called I am greeted pleasantly, and am able to speak to the heads of each lab department and work together on specific cases. I have sent a few patients for a custom shade, and the patients came back to me reporting that they had a good experience visiting the lab. Definitely something I want to hear! I definitely recommend this dental lab!

Na
Review №3

I wanted to express my gratitude to Highland Dental Lab for helping me gain more confidence with my new smile. My dentist arranged for me to visit the lab to receive a custom shade and had a wonderful experience with Veronica. She was professional and made me feel very comfortable. Most of all she made all of my crowns match my other teeth perfectly! Great job!

Mi
Review №4

Ive been using Highland Dental Lab for about 7 years. I have to tell you, I have been more than pleased with the quality of work both Joe (fixed) and Mark (removable) produce. Thats always been important to me...to a high level. However, Highland knocks it out of the park in customer service! Ive never enjoyed better customer service in my 21 years of practice. Any need or concern you may have...Highland Dental Lab will take care of it. Do you need collaboration? Youll get it with these guys. Thank you Jason for putting together a Dream Team! Thank you Joe and Mark for your commitment to excellence and service over the past several years!! I look forward to our on-going success TOGETHER!!

Cr
Review №5

I have been using Highland Lab for several years and have been very pleased both with the quality of work and the reasonable fees. Service is exceptional both with removable and fixed. Mark and Joe are always available to answer any questions and help with treatment planning. Mark has experience with seemingly every conceivable removable situation. I trust his recommendations and he will take whatever time is necessary to do the job right.

Da
Review №6

I have not had much luck finding one lab to handle all my fixed and removable cases and then Highland Dental Laboratory came along! I met the owner, Dino, and he is someone who has integrity and believes in producing high quality work. The entire staff is personable and professional. When I have questions, I am always able to speak with someone quickly. I intend to continue working with this lab for a long time!Danielle R. Franklin DDSSunflower Dental

Br
Review №7

I love this lab. Lab heads are super easy to get a hold of. I’m SO happy with their quality and care. We get 99% perfection and the 1% correction is done with so much care that my patients see it as a positive that their DDS and the lab work together on even the slightest change. I couldn’t do that with previous labs because the quality seemed to hit a ceiling that was often below my expectations. Highland exceeds my expectations especially on a particularly beautiful 10 unit and 0 ridge denture :). I hope to have a long relationship with them! HDL you all should take pride in how good myself and group feel about y’all because I know you work as hard as I do for our patients!

lu
Review №8

They provide very high quality dental lab work with affordable price. Also, as a local customer, I enjoy their pick up service and flexible work schedule like rush case. Price is reasonable too. Thumbs up!

Fr
Review №9

I have been using Highland Lab for over 10 years now. There is a reason. Great customer service! Always there to help and to do better if they can. Joe and Mark are excellent at their lab work. This is my main lab for my Dental needs. Thanks guys, its a pleasure working with you!!!

Da
Review №10

Veronica and Shonta go above and beyond every time! They are consistent and the quality of work is always on point!

Ti
Review №11

Initially, my dentist had difficulty fitting my crowns in my mouth and I was unhappy with the shape and color. The doctor reached out to Highland Dental Lab and set me up with Veronica to have them custom made to the unique color of my teeth. Not only was Veronica the sweetest person to work with, but her skills were artistic as well. We worked together at the lab to make sure everything fit and that the coloring and shape were accurate before I left. She was professional and accommodating to the time constraints I was under to get it done before my business travels. I highly recommend anyone with a dental need for crowns or other services to put Highland Dental Lab at the top of their list. They provide excellent service and professional care all with a smile!

Ph
Review №12

We have been using Highland Dental Lab for the past couple years and I have been really happy with the quality of their work. I also appreciate their great customer service. Keep up the great work!

Lu
Review №13

Highly recommend HDL!Mark and his team are awesome with removable. His expertise can accomplish very difficult and complicated cases.Joe and his team are amazing at fabricating our fixed crown/bridges. Our patients are very satisfied with their final results.

Wi
Review №14

Do not use this lab! They send all their work to an out source lab in China and will lie to you when you don’t get it back in time saying it’s at their sister lab. If you have a problem with the work that was done, don’t even bother calling because Veronica will avoid your calls. The manager of the lab I believe his name is David is a complete tool and I don’t know why he still has a job, he’s even more worthless than Veronica and that’s shocking! Just a sketchy company to work with. You’ve been warned.

Th
Review №15

I have been working closely with HDL for YEARS. They always stand behind their work - customer service is excellent - their work is amazing functionally and esthetically. I highly recommend them for both crown and bridge and removable!

Sh
Review №16

We (the office of Dr. Philip Kozlow) have used Highland Dental Lab for several years now and have been very pleased with the quality of work from this group. Joe is the greatest, always making sure he gets what we need in time plus he does beautiful ceramic work!

Ga
Review №17

I have been using Highland for several years. The quality of their crowns are second to none. Wouldnt go anywhere else. Highly recommend!

Dr
Review №18

Changed to Highland Lab six months ago from another lab in Dallas and I cannot be happier!!! Ive always wanted a lab that just does everything right. From great communication and great cosmetics, to extremely fair pricing...they are far and away unbeatable!!! I even overpaid on a case and I just got a phone call telling me so. They just credited my account $445. They are about treating their clients as personal friends and I really feel this way! Thank you for restoring my faith in all of these areas!😌

Sc
Review №19

I have used Highland Dental Lab for many years, and I am very pleased. Their work is excellent, and their prices are fair. I highly recommend them.

Yi
Review №20

I’ve been working with Highland Dental Lab for almost 6 years now and I must say their quality of work as well as customer service is impeccable and incomparable to other labs in the DFW.

Be
Review №21

I got a top Full denture from this amazing place and I love them. They loom natraul a d fit so amazing with out adhesive. Im forever greatful for my new smile. They did 2 crowns for me as well. Love there work def getting another set from you guys soon

To
Review №22

Love working with Highland Lab. Wonderful Cosmetics and technically very sound work. They make my crown seat appointments predictable.

An
Review №23

I’ve always heard bad news about this laboratory. I decided to give them a try. I called last Wednesday and spoke with an very unpleasant voice. I didn’t even get to catch her name. They sounded as if they were rushing me off the phone which also had me on hold for 5 mins. I asked to speak with the manager and of course as my past few offices said “Dino was not available” I had received the same response. I called again the next day and again he was out at a “meeting” when is the manager ever available? I dropped by as well and no one was available to greet me or my assistant. Very unprofessional place. There was a bug in the waiting room. I stepped out and as I was heading out the door I seen a woman with curly hair and a tall guy making out. When I interrupted she seem upset and told me she was the manager. Manager? Making out in a work place? Place is trash. Don’t send your work here.

So
Review №24

Thanks so much Dino and Highland Dental Lab for great service and top quality products!

Sh
Review №25

This place should be shut down by the board.Very unprofessional.

ki
Review №26

Great Lab!!!!!!!!!!!!!!

Information
7 Photos
26 Comments
4.6 Rating
  • Address:4620 Sunbelt Dr #203, Addison, TX 75001, United States
  • Site:http://www.hdlaboratory.com/
  • Phone:+1 214-559-2292
Categories
  • Dental laboratory
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–12pm
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:8am–5pm
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