(2pm)They had 5 offices but only one person in on a Monday. The clerks couldnt help me so I had to wait for almost 2 hours to get the help I needed.The female clerk didnt even ask for ID or verification when I was depositing checks and trying to get a letter of garentee.Very disappointed.

Meritrust is a great bank and the Cross Pointe staff have always been friendly, helpful and professional. When I have been in tough situations and been less patient than I would like to be, they have helped me out in very reassuring ways that have definitely won me as a customer.

Always a good experience with Meritrust! They keep the loan process quick and painless.

I tried getting approved for a house loan through this branch. Two different occasions the lady assistant lost my documents numerous times. The lady that i was working with was very unprofessional and didnt t know wat she was doing. First time i tried getting approved she said ooh i can get you pre approved this much you have enough money down but lets wait until your lease up and you start working OT. Give me a call back. Couple months called her again she said ooh well you Don t qualify for the amount anymore you can only qualify for 50 000 and need at least 10 000 down. Wat are you going to buy for that amount? No its called i am going to wait a while go with another lender these people Don t know wat they are doing. Don t use theme for a home lender terrible place. There even partners with the company i work for. Stay away from theme.

Would give a zero if I could. DO NOT use meritrust as a bank. If you have a loan through this bank and fall behind due to job loss etc no matter how much you try to work with them and keep them informed of a situation they just do what they want to screw you over anyway. WORST BANK EVER. Hopefully they wont be around much longer.🤞

Vanessa is the best. If you need to get a mortgage and get it fast. Ask for Vanessa.

Glad I don’t Bank with them the lady trying to get a cashiers check would not let her even after given numerous amounts of documents. They have no right not to. I would have definitely closed my accounts with them they treated her as if she was a child. she was vary friendly to them and the poor lady just needed to close before Christmas. I would recommend Emprise Bank Always super friendly and professional.

I was going to be put on my husbands account so I could get my own card to use his account. When they finally put me on his account, the man didnt ask me what card design I wanted. I didnt want the same as my husband because it would get kinda confusing especially if we were in a hurry. The man gave me the white card. The same as my husband. I asked him why he didnt give me a choice. He wouldnt talk directly to me! How dare he! I am a customer as well! What? Dies he think he is too good to talk to me? I do not bank with these bigots. My money goes elsewhere. Where I am valued as a customer now.

I went in today to open new account, Gave them my KS driver license and my US passport card. They said that the bank policy not to accept US passport card as a second prove of ID. A federal government issued card is not a valid prove of ID!!!!!! I canceled the idea of opening an account with them, because what if their policy not to accept the US $20 or $10 notes what would I do then????? No that wasn’t the true reason not to open an account? I can bring you any other prove you need and you know that, so pick one, the look or the name that you didn’t like!!!!!

Great service. Very friendly employees. They are cooperative and flexible with what you want to do with your money. :)

Nothing but good experiences for me. I gave them a 4 based off of better services I’ve been offered at Credit Unions in different states.

Wonderful. Great place to bank