The nurses aides are very helpful their service is great I am very disappointed with the food here

Our MIL stayed there and they kept loosing her things like her hearing aides and glasses. Lastly her false teeth. Who paid? Family! She went down hill fast there. Sad!

The staff at Park West are all extremely friendly, thorough and informative regarding my mother-in-law and her adjustment to making this her home. Their care and attention to her needs is heart warming! We live in another state, and they have put us at ease knowing she is being provided the best care possible, physically and emotionally.

We had our Mother at Park West for a total of 7 days. Park West assisted us along with Good Shepherd Hospice to take excellent palliative care of our beloved Mother. Park West was attentive, compassionate and dedicated to the care of our Mom and the support of our family. The facility was clean and the kitchen always offered my sweet step Dad a extra plate of food. I would recommend Park West to other families in our similar situation. Thank you Park West for taking good care of our Mom and family during a difficult period of our lives!

This is an unsolicited review. My mother has been a resident at Park West Plaza for just over seven years. She initially moved there after rehab from a vertebrae compression fracture and she was no longer able to live fully independently at home. From the beginning and throughout her stay, Park West Plaza has been the right place for her to live and receive care. I live out of state so I am not able to see her as often as I would like. It has always been a comfort to me to know that the staff, across all departments have always been caring, compassionate and competent. When I am there, I consistently observe staff interacting this way not only with my mother but with all of the residents in all of their interactions. In recent months as my mother’s health has been declining, they have been proactive in reaching out to me to with updates, questions and concerns and to collaborate regarding care decisions, while honoring mom’s desire and ability to make independent decisions. Recently, hospice services were recommended and started promptly. Park West Plaza and the Good Shepherd hospice team clearly have a very strong and positive working relationship and are providing excellent care for mom as her aging body is slowing down. Yesterday I was part of a care team meeting with Park West Plaza staff including the Director, Assistant Director, Director of Nursing, and the hospice team. As a professional in the mental/behavioral health field I have been in countless team meetings over the years, always as a provider and always focused on making the meetings client/patient centered. Yesterday was the first time I participated in a full team meeting as a family member of the resident. I was so grateful and impressed as I experienced the staff rallying around mom to identify and implement strategies and supports to assist her as she continues to experiences losses of functioning and independence. This was evident even by calls and coordination occurring between administration and maintenance staff during the meeting to facility immediate action, even though it wasn’t a crisis situation. Later, the director stopped by my mom’s room to see how she was doing. I don’t know how much longer mom will be in care at PWP, but I am assured that she will receive loving and professional care to the very end. I will always be grateful for the wonderful care mom has received, and continues to receive at Park West Plaza.

I enjoyed my stay here. I will definitely come back if needed in the future. Everyone made me feel really welcome. They are friendly and always speak to me and they always addressed me by my name.

What a blessing Park West has been for my dad after the loss of mom! They feel like family! Good food, clean facility, compassionate care! Answered prayers!

Searching for assisted living for a parent is a very stressful time for the whole family. Park West went above and beyond our expectations. On Thursday evening, 5/9/19, my father was discharged from the hospital late in the afternoon with doctor’s orders to receive rehab. We thought we had a place lined up for dad to go to but the hospital’s case manager came in to visit with us a little later and explained that dad’s insurance would not approve the skilled nursing facility we had selected. We called Park West and explained our issue. At Park West they worked out an arrangement for dad to stay 1 night in the model room that is used for showing prospective customers. The kind folks at Park West went to the store and even bought new sheets for the bed in model room. We moved dad’s possessions to his new room the following day and got him settled into assisted living. Providence home health care will come to dad’s room at Park West to provide therapy. Dad said the food is good and everyone has been real nice to him so far. Special thanks to Misty and Heather for going above and beyond excellent customer service!!

All they are concerned with is getting as much money from the elderly as quickly as possible. They will tell you anything you want to hear when you tour. Then as soon as you have signed and paid their $1750 non refundable community fee, you hear Sorry, we gave you the wrong information. Oh well.

Great community, beautiful campus, wonderful staff, and amazing care delivery!! #1 CARE.

Nice place can go from Independent Living all the way up

My m-i-l moved to Park West a month ago and she really loves it and it was a good choice she made to live here. We enjoy visiting her and the residence there.

If you want luxury on the West side, this is your place: good food, lots of fun activities, classy Italian decor, friendly people.