I get where most of these bad reviews are coming from, I have experience with mercy as I have been coming there for years, but its honestly not just mercy, doctors in general these days, just dont care, its that simple, even if you pay them up front, when doctors dont know, they tend to lie, just like everyone else, you really cant trust anybody these days, I think people forget in any profession that its the consumer who is billed for their services, and in the end, those people are the ones who pay your paycheck, I personally have had to deal with rude nurses in the er before, and a couple of doctors, which is fine its their decision, but I should get to request a different doctor honestly. hospitals are unpleasant enough as it is, shouldnt have to waste my time, dealing with rude staff.

Very Rude, they dont take you seriously, very unprofessional and will falsify reports. Youre better off finding care elsewhere.

I seriously do not know why people say bad things about this hospital. I was hospitalized for two weeks three months ago, sent to four different hospitals, and this is by far the best hospital in the St. Louis area. I’m back here again and they still have the best staff. I love mercy Washington. Big mercy St. Louis is the worst one I’ve been to.

Two broken ribs. Triaged with trouble breathing. They ordered an xray. Fast-forward three hours...signed myself out AMA after not seeing a provider. I went to Total Access and was seen right away. In addition to the long wait, I had to listen to people being hateful to the receptionists. They have no say as to how fast things go.

I wouldn’t even come here for a cold. This hospital is awful. 70% of staff is lazy, slow and terrible at caring for their patients. If you don’t have family coming every day expect to be neglected.

The lack of care Deborah K has ruins the life’s of her patients. She neglects and manipulates her patients to make her job easier. If this patient of hers wasn’t transferred she would have no doubt neglected her patient until the worst outcome.

I feel sorry for the people who dont have insurance. But this is where other selfless hospitals send those people. Evidently they send the worse staff there to work. But its typical now days, no one cares they just want a paycheck, unless it is THEIR family

Amazing experience in the ER with PA Houlihan! Personable, quick, efficient care.

I always get treated with respect and kindness when I go here.

I hesitated going here when my daughter broke her ankle/leg but she was In Such pain I had no choice but to go to the closest hospital. BIG MISTAKE! They first basically laughed at me saying it was probably just a sprain and acted like I was just being dramatic.it was in fact a severe break in the growth plate and fracture up her lower leg bone. The temporary cast was done so poorly it caused her more pain the relief and we had to get it switched out at another hospital ASAP!!! Do not go here! It’s a very incompetent hospital

Worst experience at any hospital Ive been in my life. Poor service, staff does not communicate what patients plans for release. Just sit and wait and hopefully someone remembers youre there.

I wish I could give a negative amount of stars. This hospital, if you even want to call it that, is the LAST place you want to be if you need help. Spouse was in a car accident, he flipped his truck several times and landed in a ravine. He was brought to this poor excuse of a hospital by ambulance. Had a very clear collar bone break and was in extreme shock. He wasnt even admitted. They didnt check for a concussion or any other injuries. He complained of rib pain and they did not xray his ribs, only the collar bone. A nurse by the name of Sarah in the ER department at around 9 pm on April 7th, approached my spouse while in the hospital bed. She then proceeds to stomp on the bed lever thrusting him forward. Lets not forget about how he has a collar bone with has been broken in several places. He was not very happy. They also gave him ONE pain pill and sent him home with nothing in the middle of the night when no pharmacies were open. I have wondered if it has to do with the fact he is Mexican or the fact he doesnt have health insurance. Either way, this hospital is a joke and needs to inspected by an official. Also, Sarah, make sure to wear your seat belt, because karma is a B.

The staff are rude and do not help. it takes longer to get into a room than it would to drive across the country. terrible emergency room.

Youll get better care at your local vets office.Undereducated staff that neglect to treat patients with the care they require.Missed an obvious heart attack that came back 3 days in a row til the FAMILY requested that tropinin be drawn. Then the patient had already experienced major permanent heart damage and placed on a balloon pump. Miraculously surviving only to go back later times with major complications which this hospital failed to treat with the most basic of care.To top it off when the patient first had his heart attack and I talked to the treating physician he replied by saying how he believes that he is my medical director of the EMS agency in which I worked therefore threatening my job if I would sue for negligence, abandonment or malpractice/wrongful death.*Update- the patient was sent back to the hospital again where they were removed from lasix and recieved several fluid boluses which the patient even expressed his concern over, before being discharged to home. 1 day later his weight was up 30 pounds due to fluid retention and he couldnt breath. He was immediately taken back to he closest facility (being this excuse for a hospital) and is now in heart arrhythmia due to his fluid complication and will be likely admitted for another week, yet this was caused by the hospital and he will still recieve a detrimental billAlso no. I will not reach out to your customer service because the last time they happened you threatened my job/the job of my one of my other family members if I spoke out. Now that my family member is back on his death bed yet again due to your hospitals poor care and Ive switched jobs I am happy for people to read about how terrible your facility is.

Very nice hospital with the best nursing staff there is. The doctors here are great also. I am not just talking about primary care physicians, I also mean the cardiovascular team, the surgeons, and the cancer center. Anyone who has a bad experience there, I wish you would give them a second chance. Everyone has bad days or days something else is on your mind, even doctors at any hospital.

I get told we have the okay to leave by the doctors but then we have to wait 4+ hours for discharge papers. Absolutely ridiculous!! Will not be coming back!

My aunt’s critical operation was delayed 9 hours for today! She received unacceptable/sub-standard care. Mercy Hospital failed my family.

The ER side of this hospital is terrible. I had my own bad experiences but this review is for my best friend. Shes too busy sitting with her son who was admitted at Childrens after this hospital sent him home. Otherwise she would write this review herself. Hes been in the hospital for THREE DAYS. Thats how bad it is. This hospital barely looked at his issue. Just shows you how much they dont care and how serious this specific problem was to be admitted for three days. Hes STILL in the hospital.

The hospital lied to my family. They caused great emotional distress to the family and patient. I would NEVER recommend going here.

This is one of the worst experiences I have ever had. I hope people read my review to save them the same struggles I went through when I went here. I came into the ER thinking I was having a miscarriage because I had been bleeding for 3 months straight and in the worst imaginable pain I cant even describe. After hours of sitting in the waiting room being patient even tho I was scared and in pain they finally took me back. But after getting blood taken, the doctor said I was not dying and to take some Tylenol and go home. I begged him is there anything he could do to give me answers or help with the pain. But all he said was that he could do some ultrasounds but it would be a complete waste of his time and referred me to an obgyn. I ended up finding my own and figured things out with them. They ended up charging me $1,000 for the visit. When I went to complain saying I wasnt even treat and the terrible care I had gotten I was told they would review it and now its been 2 months, I cant pay it, and they wont get back to me at all. I wish I knew of more places to write a review because I want to help save all woman and of course everyone from having to have this same issue. Please if you are a woman, go somewhere else they have no idea what to do when it came to me. My obgyn said if I waited any longer it could have gotten really bad. Save yourselves and go to ssm!!!!!

My husband went in with double pneumonia from Covid and they did nothing for him. Would never go to the ER unless its just a bandaid fix. Very sad.

Terrible. I have come in with the same problems I was having a year ago and nobody can find anything wrong. And when I try to schedule an appointment with my gyn I’m told I have to go through the clinic instead of seeing him in his office just because that’s where my first appointment with him was even though I’m kind of needing to see him urgently. They are rude and they try to downplay my pain and my symptoms every time I have been here. I just want to feel better and all these people do is make me feel worse

The gossiping of 1 Respiratory Therapist about a patient and me, his caregiver, ruined any good experience we received at your hospital. For Rosalind to complain that I was allowed to stay with him as critical as he was was not only hurtful but very unprofessional.

I had to go to the ER and this hospital had me in, in like 2 minutes. Triage done in no time and taken to a room. Before even sitting in the room, the doctor came in. It went so smoothly. I was well taken care of and in and out within an hour. Will always go here. I know what you are thinking. True, not overly busy but the care was great. I would wait to make sure I get good care.

RN Holly C in the Emergency is horrible. She has zero bedside manners and lacks complete empathy. She was snippy and so rude. Definitely not the Mercy way! We eventually requested a different nurse because no patient should be treated the way we were. We treated the staff with kindness but it was not reciprocated by Holly!

Heart Catheter appt at 2 PM today for my mom. We arrived at 1PM as they requested. It is now 3:30 PM. No one can tell me when the doctor will be available . My husband has had 6 of these procedures done at another hospital. This hospital lacks commutation between employees and between their customers. Rethink Mercy for this type of procedure. Plus, it’s really cold (even by hospital standards). I’ll update this post when/if we see the doctor.UPDATE: Doctor just came in and his reason was the 2 o’clock appts often turn into 3 or 3:30. Why didn’t he mention this in his office if it’s so common?

Is there a negative star cause I was there the other night when my asthma was really bad and Im Nonverbal anyway and had no one with me they would not try to listen to me so I had to call my mom and tell her what to say for me in order for them to half way listen to my history and I just told them im feelings better and plan on going driving to a hospital that I know will at least try to make a effort to understand me cause they told my mom its the language barrier when I thought they should offer some one who can sign

I just had my second son here!!! My water broke so I didnt get my original doctor, but the doctor i did get was awesome!! All of the nurses are super friendly and did an amazing job taking care of me and my sweet baby boy!! Also, have to say, out of all the hospitals Ive been too, Mercys cafeteria has some great food!! I would highly recommend their labor and delivery to anyone!!!

I brought my 9 month old daughter into the emergency room and they immediately got us in, no wait AT ALL. The doctor was so caring and informative, best experience at a hospital ever, especially with the emergency department. The receptionist, and both doctors were AMAZING! I won’t go anywhere again, highly recommend!!

My husband had to go to the ER, we didnt know what to except as we had always gone to big Mercy in Creve Coeur, but we were pleasantly surprised. They got him in a room almost immediately, and they were so quick and thorough. The nurses and doctors were so caring and amazing. We HIGHLY recommend this hospital 5 stars.

My 88 year old mother is there right now with pneumonia. She’s been there since Wednesday. We have received excellent care from some of the kindest doctors, nurses and techs I’ve ever experienced. From the ER to the 7th Floor I give them 5 stars!

Had my last 2 babies here and they were wonderful. Ive never been admitted for anything else though. The Nurses and Doctors were great!!

Im not fond of the ER..BUT the surgery center was awesome, Ive had many surgeries and this experience was the best by far! The front desk ladies were awesome, my nurses checking me in and getting me ready were so awesome and sweet! My surgery team along with my doctor (Dr.Potts) and anesthesia doctor was awesome, the team of evening and night shift nurses were just great and on top of any issues I had through my stay. I couldnt be happier with my experience at Washington mercy! You guys made my experience a great one! Highly recommend you all!! Thank you for taking such great care of me!

My name is Sherry Ott. Last night I had to be taken to the E.R. The nurse techs name is Amanda. She was totally awesome, made me feel comfortable from the very beginning, explained everything she was going to do and how it was going to make me feel. Great sense of humor as well. My Dr. was Dr. Matthew Watson, very nice man, great bed side manner, made sure I understood everything. Even Doug, the gentleman who took me for my cat scan was polite, funny and made sure I understood what was going on. Smelled good too. They were all very nice, even though it was a very busy night. I want to thank all of them for treating me like a person instead of just their job. Thank you.

A big THANK YOU! to the nurses on the Labor and Delivery floor of Mercy Hospital Washington, and also to Dr. Elizabeth Hammer. Our little girl was born there just a few days ago, and they made our experience just wonderful. My husband and I are adoptive parents, and we felt nothing but their full support for our familys unique needs. They included us in the process and made us feel welcome. Dr. Hammer of course took our daughters medical needs as her primary concern, and was approachable and kind in the process. She was flexible within typical hospital and newborn-baby protocol to make things as easy and comfortable for our family as possible; first during our hospital stay, but then again for our follow-up visits and transition home to our regular primary care provider. These providers are absolutely wonderful. Thank you again!

Everything from the horrible beds, small rooms with 2 beds, lets get to the horrible attitude you get from nurses and some doctors. I dont feel like many enjoy working for mercy. Takes them 45 minutes to an hour to get your room after you call for your nurse. By then your pain meds were off. If you ask more then once you get an attitude even though your in pain. Gotta hear nurses talk trash on doctors while there not any better. Blood on shower handle, dried booger on buttons on bed, never cleaned air vents. Im going to go somewhere else next time if I can. Theres just too much nonsense here to list.

An insect bit my daughter. Thinking it was a spider, I drove her to the ER. Kayla at the admitting desk was so kind ! The RN, Stacy was amazing and kind to my kids. And the PA, Joseph Soetaert was amazing as well ! We were in and out quickly ! Thank you !!

My Aunt just recently had hip surgery. The doctors, nurses and staff were all very caring. They even gave us a room with and extra bed so we could spend the night with our Aunt. Thanks Mercy Hospital for your wonderful care, physically and emotionally.

Horrible . My future hubby had to get his appendix removed . It was emergency surgery and the nurses were horrible . They were rude to his mother and myself . Nurses didn’t think to check up on him or give us much info to us going home . Wouldn’t recommend this place at all . My family and I will not be returning for any future needs . Well drive alittle farther for better help .

My 9 year old was visiting my mother during his summer vacation and ended up having appendicitis the second day he was there. The staff at Mercy was amazing. I had to travel from Georgia (and made the trip in record time) so I wasnt there for he surgery. The surgeon took the time to get on the phone with me and explain everything and answer any questions before and after the operation. The nurses were great with him. I made it to the hospital and the nurses catered to every possible need either he or I had. The night nurse kept telling him that he was her favorite patient and the day we left, all three of his daytime nurses walked him out and told him how great he was. It could have been a very traumatic experience for him, but the staff made it much easier. Im grateful for the care my son received.

I went to the ER in which they were very kind, helpful, skilled, and kept me informed the entire time. Unfortunately with my condition I had to return to the hospital for surgery and once again they were great.

Awful Laboratory visit. Long wait, poor service ...the tech that drew my blood was rushed and caused pain and damage to my arm by missing the vein and rooting the needle around. See photo 5 days later! This was at the Doctors building location at 851 E 5th street. The hematoma (swelling and pain is hard to bend my arm.) But by God they billed my insurance and wanted their copay right away!!!I will drive to St Louis any day sick and or tired to avoid this unprofessional dirty facility.

Husband and son have been in the ER for 2 hours and counting. This is the most rediculos thing in the world.

My father had 4 surgeries all within 2 weeks and the whole staff were fantastic with him and us!

Went to ER with chest pains. They kept me overnight to do a stress test the next day. They were starting to put an IV in my arm in the ER. I asked if it was Necessary. They tell me yes because they would be drawing blood out of it. They said this would keep me from being stuck multiple times. That was a lie. I’ve been stuck three times with a needle to draw my blood, and they have not use the IV at all. I was able to eat and drink that night until 10:00 PM. The next morning they got me up to do a stress test around 7 o’clock. I was told I could not have anything to eat or drink until the results came back. It is now 215 in the afternoon and they’re still no results and I still have not been able to eat or drink. I would not recommend this hospital to anyone. Also last night I heard them talk to my roommate terribly and she’s an older woman they had no right to talk to her the way they did. 😡😡😡

I just wanted to say THANK YOU FOR TAKING SUCH GOOD CARE OF ME IN THE ER TONIGHT!! (PA) JOE AND (NURSE) KELSEY AWESOME JOB ..you got to me right away and had extras pillows and warm blankets .I was in such horrible pain and I so I APPRECIATE IT . You treated me with dignity and Respect!! I so appreciate it again Thank you!!!! You went above and beyond to understand my issue and I cant say enough what a difference it makes when you are at your worst in pain. Thank you to all the staff!!!! dont wont to leave others out.Mercy you need to make sure they get accolades for a fantastic job!!

Sleezy business practices. I have always been able to have my blood drawn there and send it to Quest labs so that there was no charge for having blood work. I went last month and went to the registry desk, signed in and again told them to send the lab work to Quest, they indicated no problem. Went in to get the blood drawn and that employee tells me that it had just come down from management, if Mercy accepts my insurance I HAVE TO use Mercy labs. As a result they are charging me $60.00 for a test that would have been no charge if it had gone through Quest. Ready to move all my health care away completely from Mercy.

Refusing to bill my insurance. Charging me an extra 5600, than I’m actually responsible for. Yeah right. Then sent me to collections.Maybe once my lawyer calls them they’ll do their jobs.

Worst ER I have ever been to. Very rude and unprofessional doctor/nurse practitioner.Worst care I have ever been given anywhere in all my 39 years. The nurse practiononer offered me a morphine shot and said I would need to call someone for a ride home rather than just simply writing a prescription like most doctors do. A morphine shot would only give me 1 day of relief vs a normal prescription of pain medication to at least last me a couple weeks.I do not recommend this ER!!!!

We drove 1 hour 2 days in a row to see our granddaughter be born..and we couldnt see her..i understand the covid is in affect but even if we had to go in one at a time we should of been able to see her so we wasted 4 hours total driving there and back for nothing...i will never recommend this hospital to anyone and will never be back there

I dont remember it, and Im still alive. So it must have been at least serviceable.

The absolute Worst ER I have ever experienced. They make people having asthma attacks and chest pains wait in the waiting room for long periods. I have had to leave twice to go to another hospital because of failure to treat immediately.

Do not go here! My nephew 8 months old was seen here and diagnosed with RVS they sent him home with nothing! He was then brought back two hours later as he was getting worse and they let four other people go before him while he sat there miserable! He is now at Children’s Hospital has been admitted with a tube down his nose!!! Do not go here!!!!

Avoid this hospital at all costs. It’s the most expensive and useless hospital I’ve ever experienced. And after one month of not paying the outrageous bill they sent to collections with no warning. They will make you beg for mercy, maybe that’s how they got their name. Wish I could give zero stars.

Wouldnt leave any stars if I could, my emergency room visit was horrible. Went there after car accident, they couldnt care less! The doctor told me I had no fractures and could leave, waited and waited for someone to unhook me and take the side rails down, nobody came so I scooted to the end of the bed and unhooked everything myself, still nobody! Got dressed went to the front desk, they said your not in the computer you can leave. No paperwork, nothing! Wouldnt send my worst enemy there!

I had to have an emergency CAT scan last weekend, after falling down a few stairs and hitting my head on the hardwood floor at the bottom of the stairs. I was told nothing showed up, and to follow-up within a week with my regular doctor. Now I dont know what normal procedure is, but I assumed my CAT scan results would be sent to my regular doctor. Mercy had that information. I did not think I had to give specific instructions to send the results out to my Dr., but I found out today I had to give specific instructions, and that it would take ten days to reach my Dr., unless the Dr.s office requested them FedExd. How can they expect someone whos just suffered a head trauma to think of telling them to send the results to their Dr.?!!! Results should be sent automatically to ones regular doctor, especially when Mercy ER specifically tell the patient to follow-up within one week with their regular doctor!!! Also was not impressed with the ER Dr., as he came flying out of his office as I was leaving. Very little information given, just my exit handout to read. Glad I dont have to use that ER much.

I will change my review to 5 stars when someone from this hospital stops the practice of intruding into ER rooms to ask about billing to patients that are still being treated... how about you bill their insurance company and call with questions later?

I cant think of one bad thing about my experience at Mercy! Just had my first baby and the nurses were all very nice and were in my room to check on me very often. I often can pick something out that bothered me but I cant say one negative thing!! Thank you!!

Hospital stay in March 2016 would have been some type of communication. But some were nice.The largest issue is the billing department. Theyre either evil or need a ton of training. Mass communication and they still insist on billing me twice & turning us over to collections. Since the middle of last year & Ive been getting constant harassment.Ive also spoken to more than several people who say this has happened to them.

The staff here is wonderful ! They are very caring . I was hungry and the cafeteria was closed I was gonna go to the vending machines and they brought me a turkey sandwich and lays chips ! That’s over and above as far as I’m concerned . This hospital ER May be the best around . I’ve been to rolla , Jefferson City and St. Louis . Washington mercy beats them all! From the moment you walk through the door at check in everyone is friendly and professional and up beat ! That’s a lot ! These hours are long and nurses and NA and doctors ect don’t get enough credit. Take into account being at work running crazy for 8-12 hours and still being greeted with a smile and made to feel important. They are very quick and efficient while still being so friendly and help ful ! Thank you Washington Mercy staff for all you do ! You are all a blessing.

Always clean and Friendly. Very nice staff.

Took my mothers to Mercy last night they are taking great care of her very patient.

If you can drive anywhere remotely close, don’t go to mercy. Worst customer service. Worst billing. Worst doctors. Oh and no one calls back. Almost killed my child and they want to put extra charges on there stating I had visits at other locations, which I didn’t. Guess I shouldn’t expect much from a large chain.

Worst hospital ever. Will not be back. If our Urologist doesnt have privileges else where, we will have to switch Urologists. Most unorganized hospital ive ever encountered. Not one person on floor knows whays going on. And if they do they dont relay to next shift I dont know how they are still operating. Sad to think we may have to switch doctors because of this hospital.

Worst place to go in missouri, especially the ER. Id rather stay in jail then have to go back there but I guess nurses and doctors that score lowest in there classes need jobs too. Cant expect much folks its franklin county.

HORRIBLE! Took my fiance who gashed his hand and arm open to get stitches, and by the time they came in to do the stitches, the numbing agent had worn off, then their wound care cart wasnt fully stocked, so it took the at least another hour to find what they needed.We got to the er at 9pm, and didnt leave till 2am. All because of people not restocking the carts and the staff sitting around talking.Corporate will be getting a phone call.So glad he didnt bleed to death waiting on them!

Im not one to write reviews but I had to in this case because the service was horrifying. Honestly if I didnt go to another hospital I very well could have lost my kidney. I went in to the ER because I had a pain in my right side and it was unbearable to the point that I was crying and I have a high pain tolerance. So I went in they were very nice to me and pretty quick to respond. I told them what was going on and the fact that this had happened 4-5 years ago and they thought it might have been a cyst on my ovary. So all they did was try and give me a pill for the pain (which I immediately threw up) then they gave me a shot of morphine with hurt much more than it should have and I had a giant bruise at the injection site for weeks. I was starting to feel better, maybe because I wasnt moving and just laying there. They came in and told me Oh well its not an ovarian cyst so you can go now. So my boyfriend and I left and then after picking up a prescription about 10-15 mins later I started vomiting continuously. So I called the ER again and they were very rude and said well you need to make an appointment with your regular doctor (which if I did it would be at least 6 months to get in) or they said I could come back in. So I figured I would try to wait it out. I still kept vomiting I couldnt even keep liquids down I was dry heaving and couldnt keep the medicine down. They never ran blood tests or scanned any part of my body or anything like that. So then I called my mother and we went up to the ER all the way up in Jefferson City (Where my parents live close to). They ran blood tests and everything and found out my kidney had blockage in it and I had to have surgery or I would have lost my kidney. If you have a serious problem and need to go to the ER I highly recommend that you go somewhere else because they arent going to do anything but tell you what you already know and give you drugs.

There are great specialist that work out of this hospital, HOWEVER- The E.R is horrible all around H-O-R-R-I-B-L-E! A little kindness and caring training would do them some good. Countless times Ive been there for one family member or another and not only watched mouthy rude women talk down to us but others around us. Like we are all there wasting their time. Not just 1 staff member although the elder blonde takes the cake on the smug award of the day. Cold as ice. I advise anyone if you can go somewhere else for E.R please do so. NO STAR

I broke my hand in the same spot for the second time. I work over the road and so I wasnt able to get to the doctors until late in the evening about three days after it happened. There was no wait which was nice. And they were quick with my x-rays. But the PA on staff came In and told me that my x Rays looked fine and that it must just be sore from overuse. While I am no doctor and hold no medical degree, I know what a broken bone feels like and I know what tendenitis feels like, as Ive experienced both. Anyways, she comes back in a few minutes later and says that the radiologist caught a fracture on my scans that she didnt, and it was the same break I had previously. I absolutely need my good hand to work as I drive a semi truck and that mistake could have cost me a month of work. I am glad someone else on staff caught it though. However, they gave me the number to a hand specialist and told me to call him first thing the next morning and to let him know the ER would like me to be seen by him as soon as possible. I called the following morning and talked to a receptionist. She took my info and said that he was in the office that day and would look at my scans and then give me a call. Its been 2 weeks and havent heard back. I took the splint off because the pain has subsided and its makes doing my job much safer and easier without my right hand immobile. I will likely regret that decision but I have to continue working. While the staff was friendly for the most part this wont be my first choice for emergencys or specialists again.

About a year ago I went to the Urgi center with bronchitis. The said my diastolic blood pressure was only 47 and had me drink a couple glasses of water. That didnt help so they said they wanted me to go to the ER to receive fluids and they would call to alert the ER I was coming. I went to the ER and my diastolic pressure was 37. Dr. Menges came in and told me I had bronchitis, gave me a prescription and sent me home. They did ask if I needed a wheelchair to my car, but apparently thought I was able to drive. My head was kind of floating so I didnt think to ask about the fluids. The ER has gotten to be a very dangerous place since it became Mercy. The old St. Johns ER was excellent.

Worst hospital ever took my three year old Son there took hours for them to do anything then they desited to transfer him to big mercy they gave a pore description to mercy about what was wrong with him and by the time ambulance got there they put him on oxygen and ask washington way he wasnt put on oxygen hours ago. And to top it all off worse nurse ever put his iv in wrong and when they got to big mercy his arm was swollen like a balloon and looked horrible so they had to take it out. I will never take my family there again id rather drive a hour and ten minute to big mercy. Dont take your children here.

Worst experience of my life. Went to the emergency room, and never did get in. Had to go to another hospital. The restroom was disgusting, and when I turned on the water to wash my hands the water was brown for a minute before clearing up. Never again Mercy. CLEAN UP YOUR ACT!

I’m disgusted at the McCaughley clinic. My husband has no insurance and has so many medical issues. So I called to try to get him some help. Due to the lack of insurance he’s been trying to treat his pain however he can and they won’t see him. They treated him as a drug abuser when the man just needs help. If he was seeking drugs we could throw a rock and hit a local drug dealer and save ourselves the upset. But no, he wants help. He needs to be diagnosed and he needs the proper medications and treatment and they were rude and judgemental and would rather turn someone away then give them the care and resources they need to get better. What a terrible, useless place.

My wife went there in September 2017 after falling off a horse. They performed X-Rays on Elbow and Hip. They concluded no bones broken and told my wife to exercise arm. Week or two later, the pain was worse. Went ahead and took her to St. Anthonys. They also did X-Rays and found clear break of Elbow. Then we get invoice from Mercy-Washington for around $900 for exam and x-rays. We also received invoice from St. Anthonys for exam and x-rays for around $750. I told Mercy that we were not going to pay because they misdiagnosed. Why should we have to pay twice for same analysis. Mercy said that they did standard procedure and could not see broken bone and St. Anthony did because they may have looked at it differently. Likewise, Mercy told my wife to stretch and exercise arm which could have resulted in more damage. Now my wife complains that her elbox catches at certain times. Mercy claims NO responsibility and has turned over the $200 that we owe them (after our insurance paid the rest) to a collection agency. Of course, we are happy to pay the St. Anthony invoice. Mercy has collected about $750 from our insurance company for a mis-diagnosis that took about 10 minutes to complete and expects us to pay the $200 the rest. Mercy Hospital is Mercy-less. More to come........

Went in when my water broke and the women at the front desk had me sit and wait 30 minutes before calling labor and delivery. This emergency room is a joke. Also mis diagnosed my oldest daughter not once but 3 times.

Dr. Stapp & her nurse Monty treated my like I was faking an illness to get pain medication. After she completely missed the ulcers on my tonsils & consequently put me through useless tests, she tried sending me home. I insisted she look again & low & behold, there IS something there. An hour and a half after I arrived, she finally paged an ENT doctor who took me seriously & helped me. Awful experience & their patient relations office isnt much better. They have their minds & attitudes set when they finally get around to calling you back.

Sat there waiting with my daughter who may have appendicitis for an hour while many people who came in after me went right back with no trouble I wont be coming back very poor excuse for emergency room when people clearly come in without emergency and get seen before a child with a fever and stomach painsupdate** she did have to have emergency surgery which made it even worse that we sat the waiting that long! shameful

The most inattentive ER I have ever been to. I hope I never have to go there again or ever send family there. I went in by ambulance for chest pains. They did an ex ray and lab work. I went almost 2 hours without being checked on and they sent me home (still having chest pains) with no answers except call your Dr tomorrow.

Ive been there twice and each time I came in with acute back pain.They treated my like a pill abuser trying to get a fix but Im in tears,wincing and they just wanted to offer tramadol, which I happen to have alot left over from previous injuries,they dont work.I left each time and went to a hospital that understood my pain and managed it for me.Dont bother going there if your in serious pain...find a better hospital that cares.

I fell July 24th 2016 and broke both of my wrists and injured several of my body organs. My grand son drove me to the ER. Im here to tell you Im very lucky to be alive. Dr. Menges and staff temporarily splinted my wrists because there was no surgeon available. Now mind you with all these injurerys and a oxygen level of 77 % sent me home for 4 days w/ out oxygen. When I returned I was in such bad shape I spent several days in ICU. They couldnt fix my wrists until Aug. 1st. The last two an a half days out of ICU the nursing staff left me in a chair freezing for two hours, with noway to call for help. They basically put me in a room and did as little as possible to get by. Mind you I have two broken wrists and staff would walk by knowing I couldnt even feed myself. The night before I was released a nurse came in to take blood pressure and I begged her to use a different kind because the one she uses hurt so bad. She went off on me and said Do you know why your here, your only here for us to watch you I was floored!! When I tried to explain how my Ins. was paying her pay check she said to me What am I suppose to do, I have 15 people to care for Can you believe how badly I wanted to get up from that bed.There is so much more that happened in that hospital at night and things Im still having to deal with from being in that Honorable Hospital.Im looking for phone numbers or anyone out there who can help me file a complaint!

My story of being ignored is nothing compared to the way the ladies at the admittance desk treated a senile lady. They straight up told her if she left now she wouldnt owe the $75 co pay and it would not matter to them.

Typical hospital experience, though the staff is very good.

Since this has changed to Mercy it has become nothing more than a money making herd them through like cattle establishment. Horrible place. Mis-diagnosis runs amuck with poor patient care. Shoot now they dont even have on-call physicians! You have to call a nurse line who tells you to go to the ER. Wow that helps that is IF THEY EVEN ANSWER THE PHONE!

As a fireman I was brought there and put in a coma for 13 days . Thank you Mercy Drs, Nurses and staff that worked on me in the ER and ICU and recovery you saved my life and I remember each one of you. I can never thank you enough for what you did for me, and saving my life 2 1/2 years ago , and yes Im back fighting fires again.

I went to the e.r. on may 15th 2017 because i had a tooth ache i told the doctor in the emergency room that i had a appt in june to get it pulled because my ins was very restrictive and that i could only see a certain dentist amd that i didnt havs the $200 that most other places wanted.....he informed me about the mercy dental clinic right acroos tje street amd that he had patiemts that had very good luck so i called they scheduled me and appt for may 24th to pull it mind you that i made tje apot today (may 16th 2017) so i continue workin at lunch it got way worse so i called tje clinic back and they got me in a.s.a.p. i called at 1:45pm and was i the dentist chair by 2:30 and it was a 20 min drive to it they pulled my tooth for 50 bucks and i am in very little pain now the emergency doc was very polite and caring i wish he was my primary doc from the time i walked in to the e.r. and time frame of being helped was less than 5 min they were actually waiting on me ti finish paper work amd the staff was awesome too thanks a million mercy you will be my new go to for e.r. visits not matter what is wrong they also treated the infection with antibiotics and offered me some pain meds

If I could give the e.r. department 0 stars I would.

2 days ago my husband , who has a heart condition, complained of chest pain. We went first to the local hospital. They were not equipped to deal with his complaint and asked us to go to Mercy Hospital in Washington . Since it was clear that he didnt have a heart attack, we went in our own car.Within minutes of arriving , he was in the ER, blood was being drawn , an EKG was being done and his problem was addressed quickly and professionally . He was then admitted to the 5th floor.We got there around 5 a.m., by 10 a.m. he was in the Cath lab for a heart cath. The cardiologist found the problem , fixed it and we went home that same afternoon.While we were there every procedure was explained and follow up care was established . The speed and professionalism made staying there a very pleasant experience .

I has a scheduled C section at this hospital Dec 17. To try and keep this short,Everything the nurses did was very unprofessional. I was also in so much pain from the surgery and the catheter they put in wrong I would just sob and couldnt even move or hold my baby. PLEASE DONT HAVE YOUR BABY HERE

Do not go here.

I dont like when my nurse has face tattoos and piercings. I waited over an hour past my appointment time.

Dr Baker is awesome.

Had to take the grandson here a couple days ago and received very prompt and professional care.

Information waiting room extremely moldy smelling.

Great staff, very helpful

I havent been to the ER in years, but I will never step foot in this Mercy ever again. Very rude staff, and they could care less about your well being. Do yourself a favor and go to a non Mercy owned hospital. Youll thank yourself for it later.

Very nice staff

Always number one through and through.

Good

Broken ankle from a car accident They didnt bother cleaning my wounds before they wrapped my ankle. Just seems rudimentary to me. I was transported to mercy town and country for brain bleeding and I did not have any. My confidence of the personal on site stands exactly where it has been for the last 3 years. the chage over rate of staff is unusually high.