user
In The Light Urns, Inc.
9716 W Grove Ave, Visalia, CA 93291, United States
Appearance

Comments
Tr
Review №1

Thanks Susan and David for helping me with my urn order. I only had a weekend to look for one and ship it oversea for my grandma. This company made everything quick and easy for me. Susan answered all questions and picked up the phone even on Sunday. After I placed an order, I wanted to pick it up to save time, David had it ready within 2 days. The piece is beautiful and made from the top quality. I shipped the urn oversea and it came in perfect.

Ti
Review №2

I purchased the companion urn so that we could scatter the ashes together for my parents. The company was very helpful in getting the memorial label prepared and completed for the urn; they even allowed me to add additional text at the last minute!! We put the complete ashes for my mother and my father (2 separate bags) in the companion urn as described in the instructions. We had a boat operator take us 3 miles out in the Gulf of Mexico near Cedar Key, FL. I carefully placed the urn horizontally on the surface of the water; the conditions were a bit choppy. The urn floated beautifully for 30 seconds or more, then it gradually turned upwards as it filled with water. Then it sank... also, pretty gradual. We were very pleased with the results, although it happened fast. We were confident that the ashes for my parents had been scattered together; it was reassuring to know that the urn worked correctly as promised and co-mingled their ashes. Thanks for your excellent service!

Eu
Review №3

Such a great company, everything was handled with care & in detail, from medallion changes to tracking my order. Special thanks to Ms. Susan, Lana & Tami, they kept me informed & made a painful process so easy & comfortable. Thank you so much from Momma & me!

Ka
Review №4

As promised, these are top quality items. We are proud to display our little guy who left us way too soon. The memorial box is his final resting spot so that he can be home with us. We highly recommend this company for all your memorial needs. We got our items within a week.

Cy
Review №5

The Urn is absolutely beautiful and customer service is excellent!

Me
Review №6

I had a great experience, I found the perfect resting spot in a custom urn for my dad that suddenly passed. I also ordered two necklaces that were perfect. They sent out a sample picture to ensure everything was spelled properly, the font, the picture etc. It looks perfect and my dad I know would love it. My necklaces came in and were beautiful as well, pricing compared to what you would get at a funeral home is good, especially for a custom urn. Just a few things I would let folks know is that if you are in Canada you will have to pay duties which was an additional $70 but I expected that. Also, the amethyst necklace I ordered is bigger and heavier than I thought but theres only a little spot for ashes. I will the chain was a tad bit longer as well but again Im very happy with everything and the service I had was great. Id definitely order again to get what I was wanting. Thank you!!! Dad is enjoying watching us from his resting spot.

Ke
Review №7

Ordering online was easy and the engraving came with our urn. We were contacted about a possible complication however it was resolved the next day and we got exactly what we ordered without having to settle for something else and we’re glad we did! Our urn was the baby girl wrapped in angle wings on top of a wooden box with gold engraving on the front. It is absolutely beautiful and perfect! The engraving is well done and it doesn’t look like a cheap keepsake you would get from a chain store. It’s actually a little bigger than I expected and how it looks on the pictures which is also a plus. I would recommend this company to anyone. Shipping was timely, even with the mixup, and we have no complaints. Thank you In The Light Urns for our special memorial keepsake urn. We love it.

Sh
Review №8

This is a great company. When I had a question, they replied to my email within hours. When I ordered my items, I received them in two days flat, and I’m not even in the USA where the company is! My order was perfect, and the products were too, even better in reality than what the pictures depicted. Also, excellent prices compared to my local funeral homes that wanted $1700 for an urn. The cost of shipping and handling was steep, but all in all, I saved a good $1200 by ordering on line. I am very pleased with my shopping experience with In The Light Urns.

Jo
Review №9

After our father passed away we were looking at smaller urns as the family wanted to share his ashes. We looked on line and found In tThe Light Urns, Inc.. We loved their smaller urns so we ordered one. After receiving the urn in the mail (which did not take any time at all within a week), we were so pleased. The urn we ordered was not only beautiful but the writing was amazing. Thank you all for such a beautiful urn!!!

th
Review №10

I recently lost my dog. She was with us for 15 wonderful years. We had her cremated and she has her place on the bookcase shelf but I wanted more. Saw this charming pendant with rhinestones already inside and knew I had to have it so I could keep a part of Suki with me. When it arrived I was so impressed by the quality at such a great price. A chain was also included, well done!Thank you very much.Sincerely,Carolyn

Ri
Review №11

The pendant is beautiful! I would have given it five stars, but you should be aware that the writing, Always In My Heart is tiny. In the picture it looks bigger than what it is. I would like to see a way for the website to be able to magnify the items more. I also researched many pendants to see if any could hold a little more than a cubic inch of ashes. This pendant holds 1/4 cubic inch which is not much at all.

Kr
Review №12

This company is wonderful. The quality of the items are exceptional I could NOT ask for anything better. Customer service is wonderful also they do not do anything without your approval. They also follow up with you to make sure you received your irltem and approve of the item. Most places do not care once they got their money but NOT this company they care EVERY step of the way. I am so glad that I went with this company and not one that Dont care. Thank you so very much to all of you for being so caring and doing wonderful quality work. God Bless

ju
Review №13

I have ordered 3 times from In The Light Urns and completely satisfied each time. On these 3 occasions, I purchased small keepsake urn, cremation jewelry, scattering bamboo urns for a trip, and this purchase a custom inscription guitar urn and each purchase was perfect. Susan has been especially accommodating during a sad time. Highly recommend.

An
Review №14

I absolutely love the heart shape with the teardrop bracelet that I got. It looks so much better in person. It is well made. And something that is sure to last for years. The only complaint I have is that the funnel that came with it was super small and made of very flimsy plastic. They should provide a harder plastic and a funnel that is a little taller and wider at the top. If not you have to go super slow and it makes it harder to fill. I wont deduct a star for that because the funnel is not what I ordered, the bracelet is.I highly recommend this company. So pleased!

Ca
Review №15

Absolutely perfect!!!!!! Krystal sent a mock up of the urn for my approval before it went to production. The urn is a beautiful resting place and tribute for my Dad. Had to wait an extended period of time before I could purchase the urn and am so glad I purchased through In the Lights Urns, Inc. Would recommend to anyone!! So thankful.

Er
Review №16

I did receive our urn for our little angel and I do absolutely love it BUT when my daughter received it her angels name was spelled wrong. She made a quick phone call to let you know about the error , They where very nice and quick about sending us a name plate with the correct spelling. You guys are Amazing. Thanks for making everything so easy .

Li
Review №17

I received my item after calling twice to get a tracking number. The company has very good customer service. I was not happy with the item I received because I expected it to be bigger. I spoke with Tami who provided excellent customer service and told me since my item was not engraved I can return it and will get full credit towards a different item. I mailed the item back yesterday and am awaiting it to arrive so I can receive my new item.

De
Review №18

I received my order in a timely manner. It was very well packaged. It is the most beautiful urn I have ever seen and very well made. The Hover Helmet Alabama Urn is the most unique thing we have ever seen. The price was very reasonable and cheaper then everyone else and better quality then others. Thank you for offering such a unique and memorable product. My husband was a huge Alabama fan and it looks like this urn was made just for him. Thank you!

Ra
Review №19

As devastated as I am over my grandmothers passing, Im glad she is in such a beautiful urn. She would love the blue color, as do I. The detail is intricate and elegant. The urn is high-quality and just stunning. I was also pleased with the company calling me to make sure a purple velvet bag was okay since they were out of black. I will use In The Light Urns in the future, just hopefully not soon!

Cl
Review №20

Thank you SO much! I love it! I always called my husband my Honey B because his name was Bill and I was his Honey C ... it fits perfectly on the urn. My best friend even sent me a Honey Bee Pin - Again, thank you!!

je
Review №21

I received the urn for my beloved brother and it was beautiful. The order process was very simple. I received it in a very timely manner. Although I am in no hurry to have to order any more urns, if I had to, it would be from In The Light Urns.

Br
Review №22

The item we ordered was out of stock and the company emailed and asked if we were willing to take an alternative. We liked the one they offered even better than the one we picked out. Shipped and received quickly. We hope we dont need to be shopping for urns in the future but if we do, we wouldnt hesitate to come here again.

Do
Review №23

What a beautiful piece of jewelry! I havent filled it yet, but the tools that came with it should make it easy. The engraving is beautiful and the pieces are perfect!

Th
Review №24

Love this store. Have ordered several times and have never been disappointed. Thank you for the love and caring that you put in to your products. They are all beautiful.

Ca
Review №25

My mothers urn is beautiful! I realized shortly after ordering I had mistyped her birth year and I called to have it corrected. The customer service was great and they had no problem making the correction for me. I highly recommended their services for anyone in need of a quality urn for their loved one.

Li
Review №26

This company is outstanding in their work and customer service. I placed an order for several Beautiful items. After going over my order again I realized I had made a mistake on the dates. I called this next morning. The person I spoke assured me that the mistake could be corrected. I received everything I ordered the following day with no mistakes. The quality of the product and the workmanship is amazing. At such a hard time its great to have a company who can work so quickly and get you that things that you need. If youre looking around for quality work ,beautiful inscription, and a large selection of urns, I hope you take a look here. Since our family saw the items I ordered , They were so moved by what I received I will be placing another order soon.

Th
Review №27

Definitely recommend getting something, there is something that it suitable for everyone. Great variety, products are great quality and have great prices! Absolutely love it and it is so fitting. ❤️

rw
Review №28

The price and customer service was great! It shipped fast and the quality is phenomenal! The drum urn made from mahogany, cherry and ash is incredible quality! Im glad I found In The Light Urns!

Ro
Review №29

Always wanted to get a nicer urn for my baby, I didnt get to choose a urn myself since at that time I was emotionally unable to. I love this one. Very nice detail. Thank you so much.

Ma
Review №30

My online order took 1 day more than they said it would. When I received my order I completely forgot about the delay in delivery. It seems to be of good quality and it is stunningly beautiful. Cant wait to give my mother the necklace where she will hold a piece of her mother forever.

Li
Review №31

I am so pleased with not only the items that we received but the customer service was amazing!! They contacted me to let me know that they received the order & when to expect it. They also verified the engraving that we were doing as well. The gentleman that I spoke to both time was so compassionate & nice. If I ever need to order items I will always reorder & recommend In The Light Urns!!

Ca
Review №32

I love the family tree necklace/urn. Its a bit heavier than I thought it would be but Im getting used to it...I really do love it. I had it engraved which was done beautifully. I also received it alot faster than I expected. Thanks for the great service

Kr
Review №33

I ordered an urn for my dad and it is absolutely beautiful! Theres so many choices to pick from and the quality is amazing. I loved being able to personalize the plaque and its not an extra charge which was a nice bonus! It also arrived much quicker than I anticipated. I highly reccomend In The Light Urns!

Ja
Review №34

I love my urn that I ordered for my husbands Celebration. It is so beautiful and personal. Thank you very much!

As
Review №35

This website was easy to order from and the customer service was great! I paid for 2nd day air shipping but called customer service to double check that we would receive the urn in time because it was a holiday weekend that we placed the order. Customer service ensured me that we would have my sons urn in time for his service.

Vi
Review №36

I received the pendant and it was absolutely Beautiful in the box. I placed my lost loved one hair in the cylinder and it worked out perfectly. Thank you for creating something ill cherish forever.

Al
Review №37

I like that each piece is wrapped separately, with care, so they arent scratched, tangled or broken in transport. I was even contacted about how the picture would look, before placed in the necklace. I have ordered 2 different pieces and each piece is sturdy and flawless. Thank you Susan and everyone involved in making these Forever❤Keepsakes

De
Review №38

I should have paid the extra shipping charge to make sure I got it on time. We got it a day late. The funeral home was gracious enough to let us use one of theirs for the service. But, when we did receive it we were very pleased.

Ca
Review №39

In The Light Urns has the themed urn we were looking for. It was reasonably priced, shipped in a timely manner and was of good quality workmanship. Thank you for making this difficult time a little easier!

St
Review №40

I was highly impressed with the speed of delivery as well as the call letting me know when to expect it was great customer service! The urn itself was simply amazing. My Dad was a truck driver and we purchased a Kenworth truck and trailer urn. It is very fitting for my Dad and I appreciate the ability to provide something so very personalized just for him! If I could give more than 5 stars I would! Thank you for making a very sad and difficult time a little easier. S McDonald - FL

Ka
Review №41

The urn was gorgeous. My only concern is the durability as it is very thin. Other than that, it is PERFECT! Excellent work.

Tr
Review №42

Good selection and great prices. I received my order quickly and well packaged to protect against damage. I would highly recommend this place when trying to find an urn for your loved one.

Ca
Review №43

Completely happy with my purchase! Arrived on time. Came with a mini screwdriver and a funnel for the ashes. It was for my daughter and she was brought to tears with happiness. Her brothers ashes are with her in her necklace. He was her best friend. I need one now but Im getting a bracelet to carry my son with me!

Le
Review №44

Exactly what I was looking for! My only quibble was that the glass dome was coated with a very stubborn residue, possibly from the bubble wrap intended to keep it safe during shipping.I tried cleaning it with soap & water first, then white vinegar, and when neither of those worked, I resorted to acetone (nail polish remover) followed by soap & water, and that did the trick.

Zi
Review №45

My daughter left me with the task of ordering the urn for my granddaughter. After days of looking for the perfect one, I returned to you after each search! My daughters only request was that it had to have a rose on it. Susan was helpful in suggesting a rose from another model to add to the one I selected and it turned out beautiful!!! Now our little Zoey Bella Rose can rest peacefully!

ja
Review №46

Very compassionate for such a hard time. Easy to get a hold of and talk to a real person on the phone. Great quality and perfectly customized. Thank you ❤️

Ly
Review №47

Need an urn fast and the staff were super helpful. I received it the day before expected. It was all my mom and I hoped for. Beautiful and the engraving was perfect!! Thanks so very much. 🙂

Li
Review №48

I was somewhat disappointed in the durability of the biodegradable urn. When the funeral home placed the ashes in the urn, one of the corners pulled away and there was a crease. This urn needs to be sturdy to survive transit from my house to Norfolk VA for my husband’s burial at sea. It must be sent by USPS and I am anxious about its sturdiness to make the trip. The engraving and decorations were good, but unimpressed with the composition of the urn.

Mi
Review №49

The urn is beautiful! It was definitely a Blessing. I shared this website with a friend of mine that is in need of one.

Wa
Review №50

Very beautiful urn. I only wish that the name plate was on the top verses the bottom. My mom would have liked it. I will be ordering a necklace next. Thank you.

St
Review №51

A very beautiful and quality piece. The rosary came in a very timely manor. Very nice website with lots of choices. Recommend site to others. Thank you!

Er
Review №52

The hourglass is beautiful. Its a very nice way to remember my dad. Ill think of him every time I walk by it. Ordering, shipping, & receiving it was very easy in this hard time.

Lo
Review №53

Loved this urn, however not all the ashes fit inside. Dimensions were perfect for the size of the niche. I needed a size medium which was not available. Otherwise unique piece, makes its own statement.

Cl
Review №54

The items were shown with chains, but were not included with the pendants. The guitar urn is beautiful, it is a fitting memorial, but it is not big enough for the full measure of the man’s ashes. Everything else in working with this firm was commendable.

Ta
Review №55

The products I originally ordered were not available after ordering them and they sent a different product. It would have been nice to know ahead of time that the products were unavailable at the time my order was placed. Other than that I received the products on time and they were as described.

Ma
Review №56

Wow. Beautiful piece. Even more so in person! Engraving was perfect. I was able to track the delivery with no issue.Such a beautiful way to cherish and honor a loved one. Thank you!!!

Ci
Review №57

I received the ordered urn and necklace in timely manner. Well packaged. It is beautiful and fits my needs exactly. Gorgeous brass urn that needs only dusting from time to time.

Sa
Review №58

Amazing job guys, thank you for the hard work you do and my order came exactly as we wanted. God bless

Si
Review №59

The medallion was very beautiful. I received many compliments to the legibility and style. It complimented the urn very well. Thank you!

L
Review №60

Thank you #inTheLightUrns you are an awesome company I recently lost my mom. I had an idea of what I wanted her cremation box to look like and you did not disappoint the box turned out stunning and you delivered it in one day as I overnighted it and the quality was amazing!!! I want to thank you so much for making the remembrance of my mother so special it fits her personality perfectly !!! I will use your website and recommend you for any services as far as keepsakes and all you have to offer hopefully no time soon.However I hope others can find comfort in the passing of their loved ones with amazing pieces from your company!

FT
Review №61

Gorgeous high quality items. I have bought several pieces for the family and everyone is very happy! Quick, efficient service too!

So
Review №62

Transaction with smoothly. Very pleased with the product. Staff was very helpful answering questions. Fast delivery!!

Jo
Review №63

Very helpful customer service. Delivered on the exact day projected. Craftsmanship was even better than expected. Couldn’t be more satisfied. Thank you!

Mo
Review №64

I was very impressed with the jewelry. I ordered the pieces for a friend and her family, she was very pleased as well. The pricing was great, and arrived promptly. I highly recommend them, and will use them again.

Ka
Review №65

Beautiful,well made items. Packaged nicely in velvet boxes and comes with everything you need to complete the process

Ch
Review №66

Horrible horrible horrible!!!!! Overall bad experience all around. First of all no parent wants to have to look for an urn for their child who hasn’t even been born yet (in my case where one of our twins didn’t survive)and plan a funeral and what not but I finally found an urn that I liked & when I got it there was a misspelled word, instead of saying “our” it said “ur” how do you not catch that? Secondly , they send me a replacement and it’s not even the same color or size as the one I actually wanted . I emailed the director who is supposedly “committed to going beyond expectations” to ask for a refund for our unhappy experience and haven’t heard anything in a week. I work in customer service and if someone was unhappy with my work I’d be doing everything to make it right, especially in such a sensitive situation. Pretty disappointed.

Jo
Review №67

The only place I could find that provided this product. Thanks to The Light Urns, Inc. company! And the product is perfect! Nicely done.

Li
Review №68

Viewing many different urns so unexpectedly, was able to find the perfect one. When I received it in such a timely manner, it was just so lovely. The service was excellent and courteous.

Na
Review №69

I thought it came with a necklaces chain cause it had prices for other kinds necklaces chains or it would have gotten a 5 star I wasnt worried about the money I paid for the add on too but I didnt see where it said you didnt get a necklaces chain so you have to buy one normally the +$ sign mean its going to be a up charger not thats the price of the chain to buy

Bo
Review №70

Ive ordered several pieces from In The Light Urns, and all have been high quality and cherished items. Ive recommended this company many times.

Sa
Review №71

I purchased the Mother of pearl with wings urn pendant and golden heart urn, and I’m very happy with both. It was a bit of a struggle to fill the pendant, but it seals nicely and makes me feel closer to my Mom. The engraving on the back was well worth it. I highly recommend this piece and company.

Ty
Review №72

I was a little upset after getting the charm and realizing that it didnt come with a chain. I didnt notice any where on the page where it said that this item didnt include a chain. Now I guess Im going to have to go out and purchase one. If would have came with the necklace like expected I would have easily rated Inthelighturns a 5...

Ly
Review №73

My family is pleased with the urns we purchased. They are beautifully made, the price good, they were a good choice.We are grateful for the timely delivery and service.

Lo
Review №74

I truly love the urn purchased and promptly received for our recently deceased son. At such a devastating and overwhelming time, and with all that was required of us to lay our beloved son to rest, needless to say it was and still is a highly stressful time in our lives. However, the professionalism, courtesy and excellent customer service that I received is/was nothing more than pure excellence and outstanding. They were sooooooo very helpful and understanding in getting our merchandize to us expeditiously...it will always be appreciated and held in high regards to us. If, unfortunately anyone we know who may find themselves in a position of losing a loved one, and needs a well crafted, beautiful urn or keepsake...I would highly recommend this company to them. Please keep up the great work!!!

Ju
Review №75

VERY Pleased. My bro would have loved his Stanley Cup urn. Thanks for the EXCELLENT customer service! Very much appreciated.

Sh
Review №76

It was so easy to find what I wanted as In The Light Urns has a wonderful selection. I was super happy with product. Very nice. Thank you In The Light for my brothers final resting place.

Sa
Review №77

Ive had my urn necklace for less than a week. Worn it maybe 3 times. The metal (whatever it is) has already started turning from silver to a pinkish hue. Not sure why, as I dont use perfume, lotion, etc. on my neck/chest area. It isnt even hot enough to sweat. Not happy AT ALL with the fact that my mothers ashes are stuck in such a disappointing piece. I unfortunately recommended this place to a friend before I received my piece and she spent $600 on a personalized urn that arrived without the plaque!!! Its ridiculous!!!!

Ka
Review №78

The heart sharped mini urn (black with antique roses) was perfect! Arrived in record time. Thank you.

Ro
Review №79

The cremation jewelry I ordered was perfect! So beautiful and can’t wait to wear it! It was also shipped fast. Very happy with this company!

Ra
Review №80

The Cessna Urn was very well done and looks good holding the cremains of the 91 year old Alaskan bush pilot...he would have been happy with the choice..his widow certainly is!

Ka
Review №81

We ordered the Cessna airplane urn with my husbands pic on it. It came in 2 days and is absolutely beautiful. Thanks for the quick service.

Tr
Review №82

Everything delivered meeting my expectations. From order to delivery the process was smooth and easy. I will definitely return!

Bo
Review №83

I absolutely love my moms urn. I chose the dark colorful hummingbird wooden box. It came in 3 days. Im very happy with it!

Sh
Review №84

The Urn I purchased is exactly what I was looking for, my family loves it. This company is amazing!! Thank u

Ki
Review №85

Very easy ordering, great customer service. Products received were of the best quality with lowest pricing. Made shopping at a very difficult time less stressful.

So
Review №86

My husbands urn came out beautifully. I am very happy with how well they worked with me when the lid was a damaged. I am extremely satisfied with the service they provided.

Su
Review №87

Excellent website, great pricing, shipped quickly, and very well packed. Whats not to recommend? - They earned all five stars.

cu
Review №88

The ease of ordering and receiving the product has helped in these difficult times. Thank you sincerely, Curt

Am
Review №89

Fantastic fast accurate and a great product. Just missing the velvet bag but I wasnt going to use it anyway

Li
Review №90

Thank you In The Light Urns, we were able to find the perfect unique urn for our Grandson who passed away from Acute Lymphoblastic Leukemia-ALL. He lived 20 months, this has been the most difficult time in our lives and your unique urns made our decision simple.Thank you again.Joshua and Lisa Silva

Lo
Review №91

This heart/wing necklace is absolutely beautiful!! I will definitely recommend your website to anyone that asks.

Ba
Review №92

The urn was absolutely beautiful! A beautiful resting place for my grandson. Thank you

Jo
Review №93

The urn is beautiful. A work of true craftsman. I appreciate the swift delivery here before service with no mistakes or flaws. thanks

Jo
Review №94

Easy to order. Beautiful urn. Shipping with UPS needs addressed. When you pay extra for 3 day shipping customers expect to get it in 3 days!

Gr
Review №95

The urn arrived on time and we are very happy with the quality and look of the urn. Great customer service as well!

Da
Review №96

Excellent customer service! Urn was beautiful & nicely engraved! Arrived in time stated! Thank you for excellent plus service so much appreciated!

Do
Review №97

Its Perfect! Arrived very quick! Engraving was Perfect!! Very Pleased

DL
Review №98

Ordered a sea burial urn, the folding envelope pillow cardboard type and the urn itself was as expected, however the wording I requested wasnt as expected. I expected a metallic painted/printed wording, but what I got was military style block stenciling on brown paper overwrap sleeve. It still functioned well and looked nice. I just didnt have time to change it as the sea burial was on board a cruise ship and the date was closing in. The urn did its job, the sleeve was a disappointment as the images I saw were a gold print; not block style stencil cut. I paid a pretty price for the urn, but again it was functional and served its purpose. Thankfully I never planned to keep the urn. Its been thrown into the sea.

Pa
Review №99

The urn is beautiful. The tool box is perfect for my husbands ashes. Thank you. Well done.

La
Review №100

This is a beautiful piece and I love it. I can now have my grandson next to my heart always. He will always be in my heart.

Information
70 Photos
100 Comments
4.8 Rating
  • Address:9716 W Grove Ave, Visalia, CA 93291, United States
  • Site:http://www.inthelighturns.com/?utm_source=localsearch&utm_medium=organic&utm_campaign=googlemybusiness
  • Phone:+1 800-757-3488
Categories
  • Cremation service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Similar organizations