I went to Patient First on Sunday morning with a fever and unknown condition. I found the staff to professional and friendly. Yes, The wait time was long but given the number so folks that are seen and treated at this location I counted myself lucky to be the second person in the door. They did two COVID tests and the quick test was negative. It was determined that I was having the onset of shingles.They prescribed and anti-viral medication and I was on my way.Thank you doctors and staff - know you are appreciated.

I liked the care I received. I was seen within 10-15 minutes each time I visited. I do make it a point to arrive before they open to increase my chances of being seen more rapidly. The staff was very courteous and the physicians were very knowledgeable. I received better and more informative care at Patient First than I have with my on PCP in the past 5 years. I was so impressed with the service that I wanted to select Patient First as my new PCP but unfortunately my insurance doesn’t support that.

Took my fiance there after a work accident about a month ago. The wait was rather long but they were very busy so it was understandable. But the reason Im writing this was today i received mail from them, thinking it would be a bill for services and it wasnt. They actually mailed us an apology letter for the longer wait time and it was very appreciated. I e waited multiple hours at most doctors offices or things of that matter and never once received an apology for the wait. They staff was very friendly and helpful

I have been to the Holland Road location several times and those times my visits were highly satisfactory. I use Patient First for primary care temporarily until I can get to the top of a doctors practice waiting list. Mainly Ive just sought and received bridge prescriptions from this location to hold me over a few months until I can get into a psychiatric practice. My requests have been for several maintenance meds, and none of them are controlled substances. So last Sunday I came in for a prescription consultation and I was assigned to Dr./PA (or whatever) Phillip Granger. From the very first moment he came into the room I could tell that he was highly agitated. He yelled at me why are you here!. I told him for Primary Care and then he really started going off. He kept saying Who does the INSURANCE say is your primary care physician, over and over. I was so surprised and apparently too slow to respond, so he changed his question. He kept repeating in a loud voice What can I say no to today???, again repeating several times. I said I had one maintenance med, Zoloft, that I needed a short prescription for to get me through until my psychiatry appointment in December. He kept telling me Nope, we dont do that here. Patient First doesnt do Primary Care or psych meds -which are both listed in the paperwork for services Patient First DOES provide. The whole short visit was humiliating and I am extremely unhappy about my visit. I will NOT ever be returning to the Holland Rd Patient First ever again. I will always remember how I was treated there. Im actually also considering going to another medical clinic altogether such as Velocity. Rather than providing quality medical care for me, Philip Granger made me feel like a criminal at my visit.

Staff is always pleasant and understanding. Wait times are not extreme given the current covid situation. Lobby is clean as are bathrooms.

I waited for 4 hours to see a doctor and then sat for another hour in a back room. then I’ve received an amount for billing in a text without actually receiving a bill I was tested for more than I asked for and charge for those things. Honestly wouldn’t willing come back if my life depended on it.

I was in there for about three hours for a simple covid text . I got there at 6:45 and gave up at 9:30. I don’t know what method they got going on but it’s completely insufficient. This is the worst experience I’ve ever had in a urgent care . It’s a pandemic ! Get covid testers in and out man set something specifically up for walk in covid testing patients. Ridiculous “accepts walk ins my backend”

While the wait time was extreme, the organization of pre-registering, registering, and being seen was very organized and professional. Having the option of waiting in your vehicle during the wait times was great and allowed us to remain separated from other patients. From start to finish it took us four hours. It took us 1 hour and 20 minutes just to register him. However it was obvious this Center was extremely busy, very organized and professional, and that was very helpful. Also this Newtown Road Center was clean and sanitized. I did notice a few patients came in with a higher priority of breathing problems and they were seen first and I definitely can appreciate the attention the nurses in the front gave those patients. They had a higher priority and should definitely have been seen first. That was important to know that your staff are appropriately assessing patients as they come in.

It took nearly 3 hours to get a biometric screening for my job done. For those of you who dont know thats just weight, height, waist measurement, blood pressure, and a blood sample to measure a few things. They got it done and were polite and all. The actual time to get back there was only like 45 minutes. But once I was in a room, it took them the 2 hours to get my vitals and blood. The actual things done only took about 15 minutes. Were they to do them back to back instead of having me wait in a room for so long after bringing me back to do height and weight they could have got someone in there faster. It was kind of weird to be honest. I still give 3 stars because I get that it was busy and that everyone was trying their hardest, but it baffles me the weird wait time in between getting my weight and vitals and the blood work.

Doctor Wingham Chiu is a saint. And so is the staff. I am grateful for my care! Thank you all.

My son was taken to this facility by his grandmother for a physical. They called me to get consent and info. Of course he had to wait to be seen and they waited in the car to receive a phone call. So instead of calling my son phone number they called my number and I was not with him. Because I missed the phone call and they did not call his phone he had to wait longer to be seen. They need to work better with communicating properly. It is already hard enough to get an appointment to be seen in any facility and to not communicate effectively puts a lot of patients in binds. I hope they try to work on communicating more effectively.

Experience at this location was great until I got the bill for my yearly health screening that my insurance requires. Insurance has paid for the entire visit the past two years but was keyed differently this year which made it appear as I was getting blood work done on my own which my insurance did not cover. Despite submitting a ticket and providing the correct codes that should have been entered, 4 months later I received a past due notice as if nothing had been done.

Every experience I have had with Patient First Newtown Road has been excellent. The staff is very friendly, accommadating and knowledge. Doctors and Nurses listen to you and provide the most uptodate information and treatment. Highly recommend.

The wait time was still too long especially once finally in the back. It took almost 30 mins just to get my ear flushed out and another 20 to 30 mins just for the doctor to recheck again if it was an ear infection.

Everyone disappeared when my phone came out,but it’s not hard to hear every single conversation,I came here at 7pm with only 2 people in the lobby,yet it’s been a hour sitting here waiting to be seen there’s over 8 people on the floor but they find everything else to do but their job,this will be the last time I come here.

At Patient first you can find new face mask rules that are unique, unscientific, and lacking common sense. After youre called an employee of Patient first brings me a blue face mask embraced in her BARE HAND like here put this on. Thats not sanitary. I had my own face covering and just this week a senior Biden official was on CNN talking about how the paper mask are ineffective. This is scary because these are supposed to be scientific and educated people.

Came in with a ripped hamstring, no assistance when we asked for a wheel chair.Waited over 3 hours before being seen. SMH, I have seen three patients that checked in behind me and now they are ahead of me being seen. The lady behind the counter, thick glasses, early 40s needs a write up(light brown and black print glasses, short hair, heavy gray hair ) The attitude is insane, I have come to this patient first for years and never have I been this mistreated.

All the staff are really wonderful! The nurses and nurse assistant yesterday both had me laughing even though I had a hole in my eyebrow! Its great to have so many positive and upbeat people working in a Doctors office. Being that its a Patient first makes it even better! Keep up the great work!

It was quite a few reasons for this post.1. My wait was 3 hours ( 8:30 pm - 11: 30). I still havent been seen. Not because it was crowded but because the doctor said she didnt know what my ailment was.( I was there for an ear ache.) I heard her tell one of the nurses she was saving me for last. Basically I say there 2 hrs extra for that reason alone.2. They had someone doing construction type work in the lobby while at least 8 to 10 people in the lobby. I saw chemicals and plaster materials(which cause dust) being used while patients were still in the lobby. Some people have allergies to certain things andthey didnt bother to ask. The staff nor the contractor.Never conning her again.

A sinus infection threatened to derail a fun road trip, but a quick stop at this place (literally in and out in 30 minutes total) got us back on the right path. I was checked in quickly, triaged immediately and examined thoroughly, plus they saved me a trip and wait at a pharmacy by dispensing medication on the spot. Id definitely go back here!

The drs and nurses were very nice and helpful but I was there for 4 hours waiting to get my ear checked. Each time I have been there, the wait times are impossible.

They have one window in the lobby where I could hear everything the patient said to the care coordinator.I was told i wanted to be informed of my results. They said theyd send a letter. The letter only had some results (with results I couldnt interpret) so I called to ask for deciphering as well as for the rest of the results that werent included in the letter. The nurse at the lab said shed call me back. She never called back. A few days later I called the lab again and another nurse said shed call me back and she never called back either.Save yourselves the trouble just go somewhere else.

I went in for just a sore throat strep test came back negative. I was guilt tripped into taking a covid test…which I’m pretty positive I don’t have. Now I’m in quarantine waiting for my covid test results…and if it comes back negative, I still have to quarantine for 10 days?!

Your staff deserve a pay increase -- the waiting area was full capacity following COVID-19 guidelines.The STRESS takes a toll, especially caring for such a killer pandemic as COVID-19.I applauded them before I left.In 1975, in nursing school, we were taught those masks should be changed every 3 hours cause of germs from breathing through them. Also, the guidelines Ive seen on the news states 2 masks should be worn, but the N95 mask is the safest. Why hasnt the Board of Directors made provisions to protect their employees. Its the smart and RIGHT thing to do.They are putting their lives at RISK, so PROFITS/THE BOTTOM LINE IS IN THE BLACK. HONOR THESE MEN & WOMEN, THEY ARE PROFESSIONALLY TRAINED & GOD KNOWS THEY ARE REALLY NEEDED. THEYRE 1ST RESPONDERS.SERIOUSLY.CECILIA ANN ZOBY

Not clean at all. they are really worried about sanitizing your hands before you check in . Buy they dont clean the lobby they was trash, used tissue all over the place. once I came back to use the restroom it was dirty not cleaned between use. Stuff on the floors in the rooms. You would think due to Covid the cleanliness would be more better. I just hope I dont get Covid by coming here.

DONT WASTE YOUR TIME Despite the front desk check in staff being awesome and the nurse was very knowledgeable and polite the wait time and physician is the reason I will never return and I will be filing a complaint. I have a long standing history of strep throat I have a disabled child in my home so I try to be proactive because if he gets sick he can have seizures and is hospitalized so I had a strep test done and was told in less than 15 mins it was negative and even though the physician said my tonsils look severely infected the test was negative he refused to give me antibiotics or send the test off for further analysis which is what velocity sentara urgent care always do. I always have negative test that are sent off for further analysis and are positive. I didn’t go to velocity because they didn’t have any available Apts I have a long history of strep he seen how infected my tonsils was but wanted to rely on a test that he said wasn’t 100% he didn’t seem educated every time I stated something he would check the computer as if he wasn’t sure of anything then he printed papers on my bmi risk and prediabetes risk I didn’t ask or come there for that all my vitals were normal so that wasn’t necessary. He told me to return in 3 days which is probably why they wait time is ridiculous why not be proactive and prescribed antibiotics or send test for further analysis.

The lady at the front desk was very kind and patient which was very refreshing. I wish I had caught her name because she definitely assured I had a good kick start to my doctor visit. The wait was a long, which is to be expected as we are in a pandemic. That aside the wait was well worth the experience I had with my doctor. Dr. Sarah Kane helped me today, and did so outstandingly. She was so kind and SO helpful. She was very thorough and I really felt as though I had her full undivided attention thought out my visit. 10/10 visit!

Got here at 2pm & didnt get called for a room until 4 i patiently waited those two hours because there was a lot of people in front of me . Once i was in a room i was sitting in there for 2 & a half hours & not a nurse or doctor has walked in to talk to me about anything or check on me but I can hear doctors & nurses getting patients in other rooms & getting them right out with no problem. Ridiculous location stay away.

I was registered right away and taken back within 5 minutes of registration. The PA saw me within 10 minutes of being taken back and I was discharged in less than 30 minutes of registration with my prescription in hand. I would certainly recommend them to anyone. Very professional and friendly--right to the point, and they are open 365 days a year.

I went into patient first because I suspected I had covid. The staff and doctors didnt really do anything for me other than check my blood pressure and temperature. I asked for a covid test to confirm that I had it. I was charged $129 just for coming in.If I wouldve known that I wouldnt of even bothered because I couldve done that myself. Whats the point of getting a free covid test if they can charge you $129 just for coming in.

Everything was fast and easy!Got registered got an estimated time in, got tested and seen by an amazing team of workers! Everyone so was nice!

This patient first moves extremely slow even for the most simplest of things such as a ppd placement and reading. The staff is okay but don’t seem too friendly. Overall, not a bad establishment but due to the long wait times both to be checked in and seen, I will not be returning.

Horrible place to visit. Absolute zero knowledge. Despite being Pneumonia patient, I been offered anxiety pills. 2 days later I been called by nurse and told me Radiologist SUSPECT... I have pneumonia. and provided prescription not same day but next day. When I asked to talk to Doctor. Staff on phone saying nurses and assistants are better than Doctors and denied Doctor access despite they are going to charge me for Doctor visit. I been asked to change hospital if not liked their medical service.

If someone is coming in for a simple TB test or having it read the wait should not take >2 hrs. It was ridiculous. I work in healthcare, but you should triage patients and more efficiently work the que in regards to waiting patients.

This was my first visit to Patient First. When I walked in, I saw the number of people, and just knew I would be there all night. I was pleasantly surprised at the speed, professionalism, efficiency, and all the while being friendly. The time went quickly and I was in and out faster than when I have been to the ER, not requiring admittance. The doctor was right on and I am feeling better. Thank you.

The staff from support to the Doctors were super.They were very kind and patient with my elderly mother.The paid attention to every detail.Asked all important questions.It took stress from me and my mom and put us at ease.I love this practice.

Absolute gem of an operation. I am so grateful to EVERYONE out on the front lines there at this facility. Experience couldnt have been more flawless, staff was so kind and understanding and lovely humans. I love you all and hope you see this. Thank you so much. Wish I could help in some way.

Had to fall at work and Ive been sitting in the lobby for an hour in severe pain and I have not even been called back yet!!! I will never come to this place again!only came bacause work sent me here.

They are friendly and nice, but sure are short on doctors. Check in took 10-15 minutes but it is so slow in the back it is crazy, just an ankle strain and we have been waiting for over 3 hours back here. Still waiting..

It was like being at a use car lot. They look for ways to get as much money out of you by fast-talkin you like a used car salesperson. Be careful!

I always go to Newtown Rd Patient First when I need after care.The staff is ALWAYS friendly and care about your needs.The nurse staff and doctors treat me with such care and are thorough in checking all my needs and prescribing what I need to take care if it.I feel I am important and my needs and care are number one.Ive been to this Patient First several times over the years for after hours care and because of how Im treated I continue to always go there for my needs.Thank you for allowing me to review a great place for care.Tammy DeLoach

This was my first time at Patient First. I was extremely please and pleasantly surprised that my wait was not long. Staff were friendly and kind. It was so much better to be able to get my medicine there rather than run to a Walgreen’s afterwards and wait for the prescription to be filled, while feeling miserable. I highly recommend this Patient First!

Wait times are insane, you’re better off going to a ER!

The BEST Patient First I have been to! I would highly recommend this place. They do walk in COVID tests, no appointment needed like Velocity, East Beach Urgent Care, and the pharmacys out there. They were fast and the facility was very clean. Everyone was nice and they got strait to your problem. I didnt have to wait long and I was able to wait in my car which is a lot more entertaining than sitting in the waiting room. They do accept Tricare without a referral.

Some other patients have warned against Dr Shaghayegh Mirshahi, and I feel obligated to do similarly. I presented with a sinus infection, and prior to any evaluation, Dr Mirshahi enters the room explaining to me that she had just read an article on antibiotic resistance arising from the over-prescribing of anti-biotics. So, a single media article about a general issue entirely informed her standard of care about my specific situation. I tried making the point that if I wasn’t infected with a bacterial pathogen then there would be nothing in my system to develop resistance to an anti-biotic. She was unable to grasp that point. She also professed unawareness about Zithromax (azithomycin), one of the most commonly prescribed drugs. When asked where she went to medical school she told me “EVMS”. The state medical board informed me that she attended medical school in the Caribbean. Perhaps a little more time spent in class than on the beach would’ve allowed her to properly evaluate and treat patients.

Matthew who checked me in was awesome! And I forgot doctors name but very professional! Made me feel at ease while taking the Covid test. They were not rushed they explained everything. And I truly felt that when they said be safe and take care they truly meant it. I always visit this one because every time I come they truly make you feel better in health wise and as a person.

Please save yourself the trip, and find another facility to assist you. My wait was at 1.5 hours, during which time I booked into another local facility. I left Patient Care without being seen and stepped right into an appointment at the other facility.On a side note: the front staff were consistently in conversations with each other.

I was impressed with the efficiency and professionalism of the staff especially during these challenging times. I expected staff to be overwhelmed and stressed, but they were not. Everyone from the front desk staff, nurse, and PA were kind, helpful, and professional. The clinic is very clean and appropriate measures are in place according to CDC guidelines.

Got there 8/8:30pm. Never got seen. I know they close at 10 but there were still patients inside. After seeing some the workers leave, I left. It was after 11.

Ive arrived there on Saturday January 16th at approximately 6:20 p.m. and did not leave until about 9:45 p.m. Every visitor is not being treated for an illness, and those individuals should not be considered in the same group with others. My visit was simply for a urine sample for my employer. Which shall only take less than 10 minutes. There should be a third person in the front house to help assist the receptionist with a speedy process. Thank you for you time.

They do walk in COVID tests without an appointment. They were fast and very nice. You can sit in your car to wait to be seen and they will text your phone to let you know it’s your time to be seen. This limits exposure to you and exposure to others. They accept Tricare.

You & your staff did an extraordinary job !!! While I’ll was in the office and out the office , thank you

As always I am thankful, for their services!!! The staff here is so friendly and helpful!!!

I used Patient First when a bug bite was itching burning and swollen...I had to wait awhile but I did not mind...I saw a PA...she was very professional and gave me several meds to help...I will go there again ...such nice people

Next time I will be booking an appointment because the entire experience took a total of 3 hours as a walk-in patient. The doctors/nurses appear overworked, and overworked, burnt out employees leads to low quality care and the patients feeling unheard or rushed because the focus becomes more about turnover. Would like to see this improved. The receptionist, Kim was amazing! Very professional, direct, knowledgeable, and helpful. She helped me better understand my insurance and set Patient First as my primary care location for me.

The receptionist, nurse and the doctor were all so kind and understanding being a military family it gives me great pleasure to find such a nice medical facility because is not easy getting used to everything new every time we move. I’ll definitely take my family here again.

Everyone was every friendly and helpful. The wait time was faster then normal but the wait times are never long to start with. They always listen to what you have to say and always try there best to figure out what needs to be done. If they can not help, because it’s out of their scope, they will recommend someone that can help. Will always come here for medical needs. Great staff and doctors.

Health care providers at Patient First- Newtown Road offered a smooth process of checking in and options of waiting for the patient to be called either in the lobby or car, giving space for social distancing. The urgent care, walk in facility is bright and staffed by attentive health care workers.

I went here for an animal bite, they helped me quick, the wait is not too bad because they weren’t too busy either. The staff and service is very good! I would love to go back here for the future if anything happens again.

Staff was kind and efficient. The wait was a little long but not unexpected. WAIT IN YOUR CAR! My only issue and opinion is that a popular COVID testing site shouldnt allow a waiting room full of people, even if they have on masks. They were packed. I guess they keep that option open to monitor patients conditions.

Came to this place before 11:00 and got seen 13:18. The place is not crowded but somehow, they let me wait for a long long time

I have difficulty finding a doctor or facility that shows some understanding of my views and concerns. Dr. Mirshahi at your facility was a breath of fresh air!! She listened and understood. She even recommended a Naturopath.

Everything was professional and proficient. Thank you.

Do not go to this place….. they will screw your allergy list and tell you that you need to go to the ER to be treated for a simple UTI. That wasn’t even what I went there for. I still didn’t get all my results back. The PA I saw said she was gong to send me antibiotics knowing I was 7 weeks pregnant. Not once did she say that I might have to go to the ER to be treated. Nor did she go over my allergy list. When the nurse called to tell me that I had to emergency room for a simple UTI because I’m allergic to penicillin. I corrected her and told her I was not allergic. She went over the allergy list and I told her that’s was completely wrong. She called me back to be only told once again I have to go to ER for a simple UTI because of my allergy. What a fake urgent care… I only went there because I just came back into town and Velocity (a REAL urgent care) had just closed.

Great customer service and social distancing guidelines are being enforced. I would definitely recommend the Newtown Road location to friends and family.

The Dr. Shaghayegh Mirshahi gives a terrible service, she does everything very quickly, she does not answer all the questions that you have to ask from 1 to 10, I put 0

WAIT TIME TOO LONG. 4 HOUR WAIT FOR A SCHOOL PHYSICAL IS RIDICULOUS. WILL NOT EVER BE COMING BACK HERE.

Arrived around 10am it is now 1150 and I still havent been seen. All I need is my ear flushed out a 5 to 10 minute procedure.

Everyone was very kind and professional. The wait was a bit longer but you can tell they handled things efficiently and as smoothly as possible. It felt good that they can be quick and still kind and friendly too. Thank you!

The front desk doesn’t pay attention at all to whos checking first. They will surprise you with an unexpected bill couple months later.

I was seen for a possible allergic reaction or serious inflammation from pollen inhalation (or so I thought). I went from a little annoying cough throughout the day, to full on not being able to breathe. Within minutes, my lungs were CLOSED and I couldn’t take a breath, regardless of my oxygen saturation showing 100%. This had to be one of the scariest things I have ever experienced and honest to God, this team HAD me. I want to express my IMENSE gratitude to Doctor Shaghayegh Mirshahi, Lab technician Cari, Nurse Allison, Medical Assistant Ryan, and Receptionist Maxwell. From the bottom of my heart, guys...Thank you for keeping me here 😩❤️

Cara checked us in and she was so professional and warm that we felt like we had come to the right place.

I hate patient first with a passion. The slowest urgent care ever!! Been waiting over 4 hrs to be seen. Meanwhile every doctor/nurse is just standing around doing nothing. If you have time to stand around and chat, then you have time to attend to patients who are in need of immediate care. Its not just this location. Its all of them. It literally takes hrs to be seen and when u finally get to the back , all you see is nurses standing around talking and then you have to wait another hr for the doctor. Didnt even get the care i needed. Dont have time to sit around for 24hrs to be seen.

I called before I went in. The lady on the phone was very patient and helpful. The option to wait in the car is great. I have zero complaints about the services I received.

Staff does not show patience! 🙄 Why are they named ‘Patient First’?

I felt that your people were very positive and upbeat! I felt much better after I was seen! Thank you!

I’m glad I got this survey. I was super impressed with the wonderful staff. I usually go to Sentara or Bon Secours offices, but I’ve had issues at both. Everyone was very nice, yesterday. The people who answered the phone were polite. The ladies working up front were also very nice and professional. I was most impressed with the gentleman who took my blood and the female doctor that I had. Thank you so much for being so sweet, especially when I was so uncomfortable. I didn’t say much, but it really meant a lot.

They take FOREVER 4hrs plus ridiculous E.R. faster ANYWHERE

It’s clean and the staff is friendly and hospitable. They have phone chargers in the rooms and you have the option to wait inside or in your car. Nurse Judy went above and beyond to ensure I was on and waited with me until my husband arrived when I was released but referred to the ER. I would recommend this place!

Let me start by saying I really dislike going to the doctor. However I had the best experience at Patient First! Everything was clean/socially distant. Everyone was kind, upbeat and professional. I was checked in, seen and discharged in less than 45 minutes. Literally sitting in my car in the parking lot writing this because I had a great experience here!

This is hands down the best and fastest help Ive ever experienced and I been to a lot of hospitals. Thank you for setting yourselves apart and actually being true examples of what and how its supposed to be. Thank you for picking the best team from the receptionist to the lab.Thank you for helping me and everyone through this terrible journey we face. Your compassion is a light for us who have lost all hope in the flesh.

The person doing the check ins was extremely pleasant and patient given the high volume of patients and the time of night. The medical staff was knowledgeable, careful and cautious. Thank you!

This location is a joke! I waited over four hours just to get w TB test that takes 2 minutes was told to come back in 48-72 hour to get it red and had to wait over 2 more hour for then to look at my arm for less then a minute. if you tell a patient they have to come back then it needs to be an appointment not a sit in wait hours again. “The building is filthy and the staff is miserableness”

Very slow service, over 4 hour wait time for an ear infection, place is dirty and doesnt adhere to covid guidelines of 6 feet apart.

Every one was kind and polite hand seemed to really care about my well being.

The assistants and the physician were great! The x-ray technologist was very nice and helpful. The assistants were friendly and made me feel very comfortable and listened to my problems. Overall great experience!

I requested TeleMed since I had been seen in the office yesterday, the nurse quickly put me through and the wait time was no more than 5 minutes. The doctor was very polite, gave me information, and treated me promptly. My total time from start to finish, including TeleMed was about 20 minutes! Great job Patient First!

Great experience from check-in, to treatment to departure. Have a severe Cough after having COVID virus and my first vaccine shot. Was not able to get into primary Dr office so went here for exam and Chest X-ray. Great to have Drs, lab, X-ray etc all in one facility. Meds prescribed and I’m better already. Thanks..

I was very sick with a fever and chills and coughing. I went to sentara urgent Care and they wouldnt even let me in the door. I then went to patient first on Newtown road and this staff of professionals are so kind and so caring they should give lessons on how to take care of people. I ended up with pneumonia which is good because I dont have covid. But they were thorough and carring in my care. I highly recommend them

Everyone here was very pleasant, I was seen quickly, all the staff that assisted me were very nice. I have no complaints at all.

Didnt wait too long. Fast service ,& courteous staff.

Patient 1st has AWESOME customer service and service. I would recommend Patient 1st to friends and family. The staff have been very Professional through COVID-19.❤️

Expect to be there for at least 90 minutes. The walls are thin so you can hear other people’s conversations/diagnosis from the rooms.

Everyone was extremely nice, friendly and professional. It was really refreshing

My back was hurting for a month, chiropractor did a little bit of work on it told me to come back three or four times.One trip to Pfirst and 1 muscle relaxer later and the next morning I can already feel the difference.I took the muscle relaxer at night and in the morning back is almost 100%.Thanks Doc!Staff was nice and didnt take long either

I was diagnosed with a UTI and am currently an inpatient at Sentara Heart Hospital where they are trying to get my A Fib under control...... youre lucky I dont sue you for malpractice. Oh , and cipro I was prescribed gave me such muscle soreness, I tried for 3 hours to speak to someone about changing it, which finally happened. Extremely disappointed that it took someone who complained about shortness of breath to be seen only to be misdiagnosed, but I did appreciate theNurse who followed me out of the facility when I couldnt breath telling me to calm down. You jeopardized my health and my well being, like I said, consider yourself lucky that Im not seeking legal advice. Thanks for the genuine compassion, I will try to tell my heart to calm down. What a joke. There are real people with real medical conditions in your waiting area. Perhaps a reminder to the staff that it is those very people whopay their salaries. Patient FIRST? Im lucky to be alive after a visit to your medical facility. Your staff jeopardized the life of me, God only knows how many others have been misdiagnosed. Take your role seriously and with a responsibility, without us, the helpless, you would be closed.

Dr. Olga Elliot is not like any other doctor around here. I feel like she is the old fashion health care provider where doctor actually looks deep at patients and address overall issues pros and cons even family issues that may effect my health.I think I will make dr. Olga Elliot my primary doctor. I need a doctor like her. I am so happy I find her.

Make sure you have an entire day to wait.

Update: My family members and I all received letters from the President, CEO of Patient First. He apologized for the long wait on the day we were at Patient First for our Covid tests. Now that is a first! Even more impressed with Patient First now. We didn’t complain about the long wait, there were a lot of patients. We actually thought the staff was very efficient and handled the crowd well. The CEO was very thoughtful and considerate to write all of us a letter.Initial Review: Everyone was awesome from the time we walked in the door. Donna, Anderson, PA Habib and the nurse whose name we didn’t get. Excellent service all around. Highly recommend Patient First. Entire clinic was very clean. Masks and Hand sanitizer were offered.

3.5 hours and still waiting to be seen. Ridiculous. Wont be back.