Last night was the first time needing to go to the ER at SGMC and we had a good experience. The staff and nurses were very nice to my little girl. Thank you for all you do!

Worst hospital experience ever. Waited for 6 hours to get lab work and an ultrasound. Not clean, food and trash in ER lobby. Triage rooms not clean, blood stains on wall. Staff is not friendly… politely rude

Don’t even like that I have to leave one star. I have never been in such a terrible emergency room.

They left me sitting in the waiting room for over 3 hours while I miscarried my first child. These are the bruises left after getting poked and prodded for no reason because they never actually ran an IV.

Ive been around hospitals... Usually u have to wait but these guys are on a snails pace today. 4 hours in and no response on an estimated time frame on when my daughter can get back to see the doctor. Man this place has no clue how to manage the patient. Yall need some help

Dont EVER come in this ER if you have a life threatening emergency, go anywhere else. You will die here. Came in for severe chest pains and they had me waiting almost 7 HOURS WHILE IN PAIN and I LEFT. Worst service I am horrified. Go anywhere else please

YOU WILL DIE AT THIS HOSPITAL!!!! Negligent, Incompetent staff!!! My husband was brought in by ambulance for a heart attack. I watched him beg and cry in the hall for help! They sat with no urgency and watched! Once finally in a room, a rude nurse(Shannon comes in) What a backwoods redneck....how did this individual pass nursing school! After he stabilized, his IV bag that was still hung from the pole( no machine, the one from the ambulance ride 4 hours before) ran out and backed up...blood started backing all the way up in the IV line. I asked the nurse to please come change it, her response, I was giving report and had to hang up!!!. I would assume so! She then yanks the IV out and throws it behind the bed(blood and all). Next, the 4 south floor!!!! Wow, unprofessional! Nurse comes in and does a patient admit profile test. One of the questions; Do you have TB?.....No we said....she then goes on to tell us how her dad almost contracted TB from some Crack Head he worked with! Are you kidding me???? As a medical employee, everyone knows TB is not only contracted by drug use but, contaminated blood transfusions, visiting foreign countries. Most notable and deadly is when they had left on a Nitroglycerin patch almost 12 hours and I continued to watch his Blood pressure, which steadily dropped! I mentioned several times, should we take this patch off before it drops to low? No they said! At midnight, they came in and his BP was 83/53!!! I said, what? They girl taking the BP said, we are watching it! I said, you need to let me speak with the nurse!. The nurse comes in and says, that is low, I need to call the hospitalist! Guess what?....almost immediately, she comes in and rips the patch off! Its their job to monitor patients! Clearly they dont! If I wouldnt have been there, I can honestly say, his blood pressure, breathing would have continued to drop and no one would have noticed until it was too late!

I had the best experience last night with RN Monica & Dr. Stone (I think that’s his name). They were just amazing & my care was top notch. There was a bit of a wait for test results, but that’s expected. I’m so grateful for them.

Simply DISGUSTING. My father tried asking nurses repeatedly to please clean up the trash spilling from the can onto the floor of his room. The sink was stuffed with some random persons clothing and the room smelt of urine and body odor. No one did anything until I, sitting at home unable to physically slam my hand on the nurses station and demand better treatment, called and berated them for their lax sense of health/safety when it comes to their patients. Even if I was on deaths door, I would NEVER let the lazy staff of this so called hospital touch me.

Great visit. We were in and out in an hour. Doctor we saw was fantastic! He was thorough and kind!

Using my friends phone,,mine was hacked. Will have it up & running 💨💕 sooner than later Cynthia.,,,, Just like my health is Christina 😏🤭🤨🤔. Honestly💜 never Knew, running off the road, jacked up on pure depressed stupidity. Would lead me to skillfully nurses such as yourselfs &...others.,, Refind my Hope, Faith & power of God. To believe in Prayer... Cynthiaam definitely on the right path nowi believe in you.wierdest Christmas best Christmas ever prayer

My husband was in a bad wreck. They were so rude,he had a severe concussion,they didnt give him any pain meds,when he was discharged I had to ask the nurse to get a wheel chair. Ita been 5 days his stitches are still bleeding. I will never go back there ever again!!!!🤬 Called the ER to speak with someone and they hung up on me. I called back and the phone rung for 10mins.

Had a great experience at the ER. Brought my daughter in thinking she might had the flu. Not a very long wait at all. Very professional and knowledgeable staff. Had Allison vedas as our nurse and she was wonderful! She made my daughter feel comfortable being in a hospital. Turns out she did have the flu. At least we had a great knowledgeable and professional nurse like Allison to help us!

Completely HORRIBLE and unprofessional!!!!!

Been in waiting room for 3 hours with a kidney stone after using an ambulance to get here.

Went in for severe throbbing in my thigh and calf, NO sense of urgency, waited for 3 hours in lobby and 5 more in the room. Literally waited 8 total hours just for them to tell me to make an appointment with my primary doctor. I do NOT recommend!

My son waited 5 hours before he went back. He was vomiting in the lobby. He knew what the problem was but the dr did nothing and released him without further test. Go to another ER if you get sick!!!

This is specifically for the physician that my husband had the displeasure of encountering at SGMC Emergency Room, Keegan Anne Michel, MD. My husband was brought to the emergency department 1/17/20 via ambulance for syncope and severe back pain after a fall. He has a significant history of cardiac issues, including being pacemaker dependent. The physician had the audacity to say my husband was just seeking pain medication, and furthermore his heart issues were probably from him doing drugs. To clarify- he does not take any medications for pain on a regular basis and has no history of drug use, he does not even drink alcohol. Also, that there is no such thing as dysautonomia, which is a condition in which the autonomic nervous system (ANS) does not work properly, that we go to Massachusetts General Hospital yearly for check ups for. But I digress. He was eventually discharged and there were no tests preformed to check for fractures, or to see why he passed out in the first place. He was given instructions on stretching though... Im sad to say I work at this hospital and would not come to this ER.

Thanks to Dr. Jared Sanders and Dr. Heather Tolbert in the ICU, my husband is alive today. Dr. Sanders in the ER accurately diagnosed that my husband had an abscessed liver, bacteremia and was septic. He required immediate surgery to remove the abscess. His kidneys have failed and his liver was nonfunctional. The entire ER docs and staff were attentive and prompt. We moved to the ICU post surgery and were attended by Dr.Tolbert, and the ID Doctor Guillermo Saurina. Both of these physicians were extraordinary in the care and proactive assessments they provided. My husband required multiple blood products and extensive continuous dialysis. Drs. Tolbert and Saurina were acutely aware of the need to life flight my husband to a hospital that could provide these items. Without their compassion and professionalism and the desire to safe a life, my husband would not have survived. We are now in our third week at Emory hospital in Atlanta and my husband is recovering slowly but surely. Without these fine physicians, South Georgia Medical Center would be at a disadvantage. Locals and visitors alike should embrace the hospital and its fine nursing staff and understand that a small town hospital can provide quality, compassionate care in a professional environment.

After meeting with SGMC staff about the ER I am completely happy with the turn out. Thank you all who attended and may God richly bless you all.

Staff was inattentive. Man came in claiming someone needed help outside(he was having a seizure) and staff waited about 10 minutes before even looking to see what the situation was. We waited about 5 minutes to be seen in triage and then 4 hours to be seen to do blood work. When I was finally called back for blood work, the called me by the wrong name and wondered why I didn’t come when they were calling. After getting blood work I waited another hour to get a room where the nurse practitioner came in and immediately diagnosed me saying I was fine. I asked to speak to the doctor and she came back with an attitude and completely disrespected me. She had the worst bedside manner and wasn’t interested in the pain I was feeling.All in all SGMC is slow, rude, inattentive and only cares about making money off of unnecessary lab work.

You should make sure that you are prepared to meet Your Maker before you arrive here. This could likely be the last place you ever see in this life. There was a guy literally vomiting his bloody guts out while sitting in the waiting room. While we waited for someone to die so that my friend could get a bed, there was a little hoodified record hop going on in other parts of the same lobby. The tech slammed my friend into the lab’s door jam repeatedly further exacerbating her condition. If you can live through the night, wait to see your doctor in the morning. You have been warned. Please do not come to this ER.

If you can make it, drive anywhere else to get help. The staff is unhelpful and unattentive. They seem to have NO sense of urgency, or bed side manner. Just, wow. Never have I experienced a hospital so disorganized with such strange protocols. Im glad Im from out of town and that I dont have to deal with this place in another crisis.

Do I even have to give this crappy Hospital a one star? They don’t even deserve that. If you want to be treated like what you came in feeling like then go ahead and see them. They are so very inconsiderate and rude. My daughter is a student in college there and has had to go twice. Both times they treated her like trash. First visit she never seen a dr. The assistants diagnosed her and told her nothing was wrong with her. She seen a specialist after the fact to be diagnosed with a fractured foot that has caused long term problems. This second go around again has told her she has nothing wrong with her and gave her a prescrption for crutches told her if insurance didn’t cover them to go buy some. And watched her as she was carried out the ER in tears because she couldn’t even walk. No meds were given or NOTHING. Can’t even believe they can operate like this. They sure didn’t mind sending a large bill for nothing to my insurance company. They are seriously a BIG JOKE. Please find another hospital to go to don’t bother with them they are ridiculous. So sad the way they treat a human being. Shut them down!!!

Staff is not focused on their job or patient/task at hand! Sloppy work, inconsistent processes/procedures, lack of attention, negative attitudes prevail. Triage was distracted with people coming in and out and missing paperwork, they loggged incorrect data about me because of these distractions...I do want to compliment a male nurse that hooked me up to a heart monitor, but unfortunately passed me onto an end of shift nurse who had a smile, but really lacking consistency and timeliness in care. The ER doc seemed knowledgeable and professional, but saw him for 3 minutes. The other several hours were spent in a freezing ER room hooked to monitors without anyone there, in a cotton gown freezing! Staff wearing long underwear and jackets, but not even attentive enough to p,ace a blanket on patients. First ER room I was put in, they told me to sit on the exam table...it was not cleaned from prior patient! Blood and needle covers on the sheet and some unknown body fluids that I had to point out to them! They were annoyed.... 2nd room had clean exam table, but blood and used tissues in the floor, wall splattered with “something”. Could not wait to get out of there! Thank goodness it was a false alarm which could have been life threatening! I would not want to end up there again. My extra blood sample was lost, so had to donate 5 viles, urine sample was not “scanned”. (Meaning it went to the lab not tied to proper patient.). This place needs ongoing auditing and process improvement attention! Show some pride in your professions people!

I came in after being sick for several days, looking online I was prepared to wait for hours... This was NOT the case- I came in bout 8am & was immediately seen and passed thru to a room quickly- when I was released in the afternoon, the waiting room however was quiet the opposite (very busy w a lot of people waiting) ... It seems as though it is all about timing.

GO TO SGMC URGENT CARE OR LAKELAND OR NASHVILLE. DONT DIE IN THIS HOSPITAL.

Brought my wife in with chest pains, shortness of breath an a BP ranging from 183/111 to 162/92 (they call you back to triage every 3 or 4 hours to recheck). An leave you in waiting room. They are too small of an ER to support this area. They also always have the excuse of being short on doctors.This is exactly what was predicted to happen when the State allowed them to purchase the only other hospital an close its ER, etc.Hospital admin should all be fired an at this rate I guess if its an emergency we need to drive to Tifton or Thomasville. Or deal with things until doctor office opens in the morning, which is what we are leaving to do now.

Sat here for 5 hours and all I get is youll be called when your called and the er waiting room hasnt even been full.

This hospital does plenty of testing. But they are rude and inconsiderate. The doctor talked over me. Before I answered the question the doctor asked me he turned to the nurse and said I was wrong. I went in with migraine through my neck down to chest pain and into my stomach with nausea. He diagnosed me with indigestion and muscle pain. They gave me a gi cocktail and tylenol. I asked for a pillow. They said we dont have any. I was there 6 hours. I finally had a hospitable nurse pop in. I asked for at least a blanket. She obliged.The ambulance was just as bad. They walked in the house with their arms crossed. Whats going on. I asked them to assess me to see if I needed to go. They said no we can only do that in the truck and once your in there you have to go. It took them a good 15 or more miniutes to pull out. I asked why they hadnt left yet. Oh we cant move till we get done. I said what if I was having a heart attack? They said the same thing as if your at the hospital. Were not just ambulance drivers. This is THE WORST hospital Ive ever been to. All rude and unprofessional.

They have a wonderful ER team!

Took my daughter there last night around 8pm. They did not bring us back untill 4am. My daughter is 12 and she was getting tired. The dr was friendly. But how ever as big as valsosta is its shocking its the only hospital in town. I come from a city that has 5 different hospitals. I was there so long that i made a new friend.

I took my brother last night we got there around 10:30 ish and didnt leave until almost 3:00 in the morning and still was not seen by a doctor we sat in the waiting room for hours the nurses are so unprofessional didnt offer us blankets because it was freezing cold didnt reassure us that they will be with us shortly nothing we just sat there looking at one another freezing like freeze pops while they call the same numbers over and over never in my life go back here again i dont care if i was dying even if that was the case i probably have been done died because they take so long you mean to tell me out of all the staff you have you move this slow thats ridiculous.

Been here an hour and a half so far and no one has been called to the back past triage!! I am having trouble breathing and no one seems to give a damn.

Wife had a seizure and landed on glass after waiting for 4 hours just to be seen (while she had a huge gash in her leg) they took X-rays dug around for 30 minutes just to tell us they dont think there is any glass in her leg. Went to a plastic surgeon and they pulled out 3 pieces. The longest being just under half an inch. So thanks for you all you do.

Worst ER around. If youre able to go to a different hospital please avoid at all cost.

Horrible service and very very slow, always wait more than 3 hours just to get a room and then you wait another 4 hours to be seen and then another 2 hours to get discharged. Hate having to come here.

Not even going to waist my time

Literally go anywhere else. I’ve been here twice for the same issues and each time I’ve waited hours before even seeing a doctor. Then they stuck me in a back room and forgot about me for god knows how long. They don’t care about you.

Be prepared to sit and wait for hours and hours and hours and hours.

The er doctors dont care nothing about you. All they want is to charge you a really high price to pay for their expensive cars.

Staff seems to not care / have any urgency for the patients at all

This Emergency should be either closed or the operation staff terminated. I hope an investigation takes place there and I need to be part of it.

Dont go here unless you have a lot of time to sit in the waiting room. Terrible service.

No matter how many people are waiting the time you will spend here is the same, 7 hours. 5 of those hours is in the waiting room before youre finally seen. This is the case no matter what you come in for. On top of this the staff is rude as hell.

Would give 0 or a negative if I could....wife came in with chest pain...there for 11 hours and still didnt help...my son is here now..he fainted and is dizzy..currently been here for around 4 hours...worst ER ever....avoid at all costs if possible...

Horrible wait time!

Waste of time

Terrible service, I dont give it less stars because you cant get dead in the waiting room and they dont attend to you