My family member was there and the nursing are nice and communicated with you. Plus the facility is clean and follows the Covid guidelines.

I went to visit a family member thats been here for a couple of days, he is really happy with the treatment and the staff. Ashley is very kind and very helpful with any questions i had, very happy with everything i saw on my visit.

Negative 50 honestly they have cnas that are extremely mean to your loved ones. They will force them and manhandle them because they are under staffed. And when you call to find out what is going on with your loved one the will tell you flat out that they have been understaffed. They had a case manager by the name on Tonya who flat out lied to family about legal paperwork being filled and processed. And the other case mangers dont have enough respect to call you back. And if they do call you back you will never get a follow up call. My husband got phenomena twice and contracted covid 19 from the staff that works there. They let him go to far before they got him help from Northwest Medical Hospital. Sadly my husband died this morning from covid 19 and phenomena complications I dont know the what ifs here if he would have come out ok from this or not only God knows that bit I do know that if he would have gotten help sooner rather then later maybe just maybe the outcome would have been different. I beg you all if you have to place your family member somewhere dont do it here this is the worst place ever. My husband will never see his 50th birthday next month.he.wont she his grandson grow up or meet his.grand daughter in December of this year. And my.family is left with a broken heart and to many questions left unanswered.

Recently had my mother in for physical therapy and honestly this was a game changing facility she finally got rid of the pain she was going thru with the help of everyone there especially Felicia she went above and beyond to help my mom get better after a whole year of dealing with her pain honestly would recommend this facility to anyone in need thank you guys!!!!

If i could leave negative stars i would. this is a horrible place with no care for its patients. employees verbally and physically abuse patients. please stay far far away from this place. concerns have been brought up to management and they may as well have laughed in our face.

Our relative was in this place, Would give them a Zero as rating, but that was not an option. They claim to be a rehab, but little to no rehab was being done with our loved one, after he suffered a major stroke. They told us he was not going to get any better, he had simply plateaued. Before being admitted to Casas Adobes he had been at St. Marys where he was making progress, but after going to Casas Adobes with little PT or speech therapy he started to regress. During our loved ones time at this facility He stated he was ignored when he called for help verbally and had call light ignored as well, all the time. He would have to pee the bed, because no one would answer his call light and take him to the bathroom. He fell four times while trying to get to the bathroom on his own, and had to be picked up from the floor. We found out later from a new nurse, none of the previous falls had been documented in the chart, so she was unaware he had fallen before. Only once were we even notified he fell, and that was the nurse who called to say he needed an xray. The only reason they called us, we assume was because he had to get a xray. During the first week of his admission, because of covid and a required 2 week quarenteen no visitors were allowed, so we video chatted him, he stated he had not been bathed!!! this was 5 days after been admitted. We asked him if they changed his clothing, because we saw he was wearing the same clothes he left the hospital in, before being transferred to casa adobes, he stated he had been in the same clothes since he got there. Discusting that someone would be treated like this. The nurses never answer the phone, and when messages were left for director of nurses and administrator, they never called us back, ever!!! Nursing staff and nursing assistants lacked compassion and empathy towards our loved one and were not kind to him during his stay. Please think hard and read all reviews before making your decision to put your loved one in this place. And if you do have concerns regarding the treatment or care of your loved ones in any nursing home there is an agency that can help. The Arizona office of Ombudsman. They have a hotline that you can call with your concerns ,you can find their number online. We got our relative out and they are doing great now. He will never go back there again ever!!!

Absolutely terrible facility. DO NOT SEND YOUR LOVED ONES HERE. My Dad passed away in their care. They did not call for help until six hours after he began having respiratory problems. The nurse was rude and vague about the details when I called back to ask more questions immediately after he taken by ambulance to the ER. My Dad was calling my mother at home to ask her for help to get out of bed. We are heartbroken. Their communication is awful. Almost impossible to get ahold of anyone. They will send you around in a never ending voicemail loop. If you get voicemail, call back and ask them to page whoever you need to speak with. The office staff is terrible and makes excuses for not returning your calls. Not being able to visit in person at this time complicates matters because they can mistreat patients much easier without family around. There was only one good nurse named Melissa who I believe treated my Dad well but after requesting all his medical records from them, I see that she was only able to care for him minimally. I will find out what happened since my Dads death certificate shows he did not die due to any health problems he had. It was from SEVERE NEGLECT! I dont know how these people sleep at night knowing they are horribly mistreating helpless elderly people. If your loved one passed away or was mistreated in this facility, take the necessary steps to report them to the state to get them investigated. I wish I could give this awful facility zero stars and my hope is to see them shut down.

This facility is less than subpar! Theres a constant disregrad for your loved ones. Last I checks the hospital personal dont even mask up to enter the building. They are the most vulnerable populus at this time. Heath profesionales disgrading protocalls for lazyness yet sill billing your insurance to abuse or infect loved ones. Being vaccinated doesnt make you extempt from getting and spreading , it just lowers tha chances of death. Wear proper PPE!!!!!!Stop being Lazy Or I will post videos of what you do!!!

The therapists are very very good. Staff has been great to me. I have been here for 3 weeks almost and have a hard time lifting my legs and they are always so helpful.

The staff have been extremely helpful, quite present, and listen well. I have been at this facility for 6 days so far, and the only complaints I have is that the food isn’t always hot when I get it, but no other real complaints.

My father was at this facility for 4 months. He had Dementia/Alzheimer. He was placed at a lockdown unit. It was difficult getting in contact with nurses or cases managers they never answered. My father passed away in this place. We were told by one of the facility social workers that they had called to tell the family that my father had the virus which they never did. They called to ask if they could test him for the virus. I deeply regret bringing my father here. We miss him so much dad.

Treated me better here than any hospital I’ve ever been. I like the room. No real complaints.

It’s a pleasant atmosphere. After 21 days, I do want to go home really bad, but I really liked the therapy. Stephanie and Jim are absolutely number 1. They are great. The food is good, but portions seemed a bit small, but I loved having the oatmeal. Other than portion size, the food tasted quite excellent however sometimes it was cold. Overall a very pleasant stay. I would recommend anyone to stay here and would come back again if I needed it.

The food is good. When I ring my bell I don’t have too much trouble. The staff has gotten to know me and the things that I like. The therapy Team has helped me a lot and they pushed me to get better and more so that I can leave. The nursing staff had been good, but the food has been great. I also really like my room. All in all I think that if ever anything happens again, i hope not, but I would come back to Casas Adobes and recommend it to anyone that needs rehab.

Excellent care in a friendly family like atmosphere. The physical therapy and occupational therapy staff did an excellent job of getting me back to where I am stronger now than I was before I went into the hospital. My nurse call button was always answered very quickly even during shift changes. The facilities are modern and very clean.The food was very good and the meals were very nutritious.I highly recommend Casa Adobes Post Acute Rehabilitation Center to anyone needing rehabilitation after being discharged from the hospital.

I wish that I could give this facility negative stars. This place only wants your loved ones money and could care less about them. Patty is an absolute bully and should immediately be fired. From telling my family that we don’t come enough (there’s at least 1-2 of us there every day) to blocking paperwork allowing us to transfer my grandfather. Paperwork is constantly lost and all questions about care are deflected. You want your loved one showered and shaved? Better do it yourself because they don’t care. Want them out of bed for the day? Better do it yourself because they’ll leave them in bed all day allowing them to soil themselves. My grandfather had a catheter and pulled it out, they just cleaned him up and allowed an infection to form. These people only care about money and will lie to your face while insulting your whole family. They do not offer one on one care but will say they do. They take forever to respond to a call button and are visibly upset about being “inconvenienced”. My family has expressed concerns regarding the level of care and have just been told they don’t know what they are talking about. Have power of attorney of your loved one? DOESN’T MATTER HERE. They refuse to acknowledge the forms making this difficult process even harder and more stressful. 10/10 Do not recommend and if your loved one is here may God have mercy on them because the staff won’t. As for the responses on the other reviews I will NOT be contacting “William” (who is this person?) Maybe this facility should address concerns as they arise in person instead of asking them to contact a fictional person.EDIT: Why would I go in to voice my concerns after this facility continuously has told me that they don’t matter? You guys messed up transport as well as medication and no one cared before so why do you now? Because I wrote a review? DO BETTER.

Great staff and you can tell that most of them really care about what they do. Food could use improvement but overall a good stay.

This review is specifically for Steven C. (blond hair) and Kayla C. the CNA. He was the only person that will come off of another Hall to help me come hell or high water he comes and helps me. He is the best staff member that I have seen here yet. He make sure that his job is done adequately and above and beyond what his expectorations are for his job. He does what he has to do for the patient, like myself. He make sure that we are safe, we are in our bed, or in our chairs, or on our walk safely and are transported to where we need to be in a safe and timely manner. Steven is very positive and always has a smile on his face when doing his job. I really think that he enjoys his job a lot and he deserves to be paid more than what he is getting paid whatever that is. Thank you very much for everything that you have done for me Steven.

My first day here I seen wound care nurse, physical therapist and occupational therapist. They addressed things that even the hospital didn’t look at. Nothing I can think of that needs improving.

I am extremely concerned about a family member who is a resident is a resident at this facility. She was recently transferred to a new room but had to move because the room is infested with bed bugs. She reports not receiving food and lack of communication from staff members. I am frantic. No one at this facility is answering my calls or emails. PLEASE INVESTIGATE THIS FACILITY BEFORE YOU CONSIDER BECOMING A RESIDENT.

Casas Adobes has made some amazing changes. Medicare 5 Star Rating. They have private remolded rooms. The Therapy staff is one of the best I have ever seen. There is longevity with management staff and the staff doing patient care. If you are looking for Therapy for a short time or looking for a place to call home, Casas Adobes welcomes you.

I had a family member in the facility after having surgery on her hip in early August.The food was okay.Therapy amazing.Nurses often seemed overwhelmed.The nurse who came in to do her dressing was very knowledgeable and talked through everything she did. My friend had lots of drainage and the nurse who changed her dressing never made her feel like she was an inconvenience, and always came in smiling.Hopefully we never have to go back but her experience wasn’t completely horrible. I would definitely recommend this facility for wound care if nothing else. Their wound nurse was one of the most amazing people we dealt with while there she always went above and beyond with my family member and by what I seen all of her patients. She even gave out hugs to patients just in case they needed one.

I enjoyed the physical and occupational therapy. The food was overwhelming because I had meals on wheels before at home and was nice to have breakfast because I wasn’t used to eating as much at home. I wish I could stay because the therapy is amazing and I feel safe here because the people are so nice and kind. With the help here, I feel like I’d be able to go back home after all they have provided me.

STRONG CAUTION AGAINST SUPPORTING THIS FACILITY! Although there may have been a few positive highlights, the majority of the experience that my family had with Casas Adobes Post Acute Rehabilitation (Skilled Nursing Facility) was absolutely AWFUL! To be clear, my mother was discharged from the hospital to this facility during COVID, therefore I understand the need for no visitors. However, with that being the case, one would think that the communication between the staff and the patient’s families would be of the utmost priority, which it most certainly was NOT. Especially considering the fact that the patient has communication issues due to previous strokes and has a diagnosis of mild cognitive impairment – that makes it even more important to COMMUNICATE WITH THE FAMILY! In addition to the communication being a major issue, my 90 lb. mother fell THREE TIMES while in the care of this facility…even though she was marked as a fall risk in the hospital. I still do not understand how that can happen! Furthermore, she lost her partial one-tooth denture during the first week of her stay. After trying to figure out what happened or how they could replace it, I was basically told that there was nothing they could do. Coupled with the utter lack of communication, the processes of rehabilitation, therapy, discharge, and transfer to an assisted living facility were not broken down or explained to our family at all. We were consistently given the runaround, calls and emails were not returned, and the process was made a lot more stressful than I believe it needed to be. In addition, one family member needed to provide documentation to his employer in order for his leave time to be approved for helping to handle my mother’s affairs. The staff at Casas Adobes led us to believe that it would be no problem to have that filled out; yet after having the paperwork for TWO WEEKS, it was returned to us incomplete, causing our family member to be penalized. If I have learned anything while advocating for my mother, it is that I wish there had been more reviews like this when I was researching facilities for her. My family and I chose Casas Adobes from the short list of rehab centers the hospital provided us with, because it seemed as though they would be able to meet my mother’s needs and the public generally had positive experiences to report. After digging a little deeper, I can see that many positive reviews for this facility are over 3 years old. Clearly the quality has gone downhill! Following my first-hand experience at this facility, I must say that I would not recommend that anyone send his or her loved ones here. There are a few great workers here (mainly the two ladies at the front desk who had to put up with my incessant calling to try to get my questions answered), but the competence of the facility as a whole was completely unacceptable. I would not wish this added stress upon anyone, especially during a time when most people navigating this territory are already struggling to deal with the illness of a family member or loved one. I would strongly advise that you research other skilled nursing facilities!

I would say that the therapy training I had here was second to none! Both occupational and physical therapies spent so much time with me. I’ve been here 9 days and compared to when I came in I’ve made a complete turn around. There could be improvement on the food. I mentioned certain things I was allergic to and they had served them to me, but the coffee was good.

The staff is great! Only problem I had was not enough protein on my plates. Therapy went well.

If something happened, God forbid, but I would come back again. I’ve been at Casas Adobes for a month, and am getting discharged home tomorrow. A friend of mine referred me to Casas Adobes, and everyone here knows your name and they’ve been very helpful. Sometimes the food was inconsistent, there was one day where the food was really salty, and I got kinda tired of the squash. Otherwise, the food was good. I’d like to praise the therapy team for all their help. The times you want to give up, the therapy team pushes you to keep going. I honest to goodness did not think I was going to walk again. I had no control over my left leg at all, and now I am able to walk out of here.

One of the cleaniest facilities in Tucson. The food is the best, the food is seasoned and taste great. The hospitality of the nursing staff is of high quality. The nurses are very understanding and respecting, they don’t treat you like you are sick. Instead they treat you like a human being and explain that you have to be patient for Physical therapy work! The staff is willing to stay and help, and make sure that patients are getting their medications and smoke breaks if they are needed. The staff cares about you! The staff gives a level of care that is individualized towards each persons individual situation.

Really clean. The food is good. Therapy is going really good. I enjoy it here!

Got to spend some time in this facility visiting a friend. Staff were friendly and knowledgeable and truly cared for the patients there. Lots of smiles from staff and patients. Patients I spoke with had nothing but good things to say.

I stayed at this facility a year. In the beginning things were not perfect but they were a place where the environment was friendly and issues eventually got addressed this was far better than any other place I had attended previously. Unfortunately, I had to return a second time due to circumstances beyond my control. I returned to a very different facility. I was offered a single room with no roommate and was given that for a week then was moved out a week later. They didnt follow through with keeping me in my single room although its what was promised to me when I returned. I had issues with aides having poor attitudes when asked for assistance. I went to management and I was given the excuse that they are rebuilding and that in time the facility will be amazing.I saw many infraction that if the state would have seem this place would have gotten shut down. I had cnas who would not offer me showers on shower days and come 2 find out the shower sheet that was due 2 be filled out for me in shower day. Said that I had refused my shower but there was no signature of mine 2 confirm this.I will not return

Friendly, respectful and nice people. I’ve been here 2 weeks and would recommend if needed.

Awesome work from PT and OT Felicia and ChloeVery patient, professional ,& sweet.Was able to learn how to walk w/ my bad leg. Taught me what to do as my leg heals.

Casas has an awesome team with a caring and dedicated staff. The building is clean, folks are friendly, the activities keep people engaged and the food is great. I am in several facilities through out Tucson. I would have no problems recommending this building to place your loved ones.

My mother enjoyed all of the meals. They were well balanced and like her mother before her used to make at home. She felt very comforted by the meals that were served in a timely fashion.For the most part, the staff were was very friendly and responsive.She thought her stay here was very accommodating, but she is glad to go home!

The staff is amazing! Everyone is so helpful and nice. If ever I needed anything, the staff would make sure I got it. I’ve been staying here for 9 days of respite and I will definitely consider coming back again.

My first impression of this facility was the staff. They never fail to acknowledge me and welcome me every time I come over and visit one of my family friends. I have a background of working at a rehabilitation hospital and I have to say, the service, the people, and the cleanliness of the building was amazing. I definitely recommend this rehab center to anyone! Great job.

I liked the people that do the therapies. They make it interesting and make you want to get up and go in there. Their all just nice folks that want to help there.

Physical therapy is a good program. The nurses and nurse aids are helpful and make you feel at home.

I’ve enjoyed everything here. Except the food is pretty bland. Would recommend if need be.

Staff was very friendly and welcoming. The facility was super clean and I could see patients really do enjoy being there! Great experience for sure. I highly recommend Casas Adobes Post Acute Rehab in Tucson to all of my family and friends :)

This facility has THE BEST STAFF. I got to spend a good amount of time at this facility and the people that work their just shine. They make their work fun and the positive energy they radiate just passes on to their patients. I highly recommend this facility.

I was a patient at this facility. During my stay, I experienced some conflict with nurses but management was quick to address issues. However, the care from therapy I have received was excellent and I would rate their services 10/10. Therapy was definitely the highlight of my stay and day. Overall, my stay was pleasant.

Staff is wonderful! I like having the ability to have smoke breaks. They can be short staffed, but the staff that they have works very hard. I like that I have a TV in my room and I also enjoy the special days they put together like ice cream day! I like the dining room. I would suggest that some work be done to maintain the inside of the building.

I have had the privilege of visiting this facility often. The staff is caring and responsive to the needs of others. They are a excellent choice if one needs post Acute or long term care services on the north side.

Love this building. Employees are great! The maintenance guy Jesus works so hard and makes that building shine. Lots of great people who work hard to make a difference in the lives of the patients!

I was a patient at this facility. My time here is almost over, I have been a difficult to track down and when I did, I found out how appropriate the therapy exercises were for my condition. Both occupational and physical therapy were excellent and I will continue my exercise program when I get home. I was impressed with the occupational therapy services provided by my therapist Chloe.

I was just released from Casas Adobes. I had never been placed in this type of facility. The charge nurses, Paul, Dana, Ingrid, all of them were great. The CNAs, Annaee, Melissa and especially Lacie were so kind, patient, compassionate; I could go on and on about how they made a tough situation good. Thank you for your care.

A Lot of good people work here. Without caring people you dont get better and the people here are so helpful and very good at their jobs.

Very clean facility! The nurses and doctors are very professional. The house keeping is the absolute best! The facility is very convenient for individuals that need care before going home after the hospital.

I would recommend this place. Food is excellent. Everyone is friendly and compassionate.

I have worked with the business office manger and the DON in this building. Both are professional, ethical, and hard working. They did not run off the previous administrator. I hope whoever is writing these defamatory google responses grows bored with trying to smear this wonderful facility and moves on to more productive enterprises.

My mother is in and out of that facility and my sister deals with them so I get to hear the horror stories and now I hear that yet again the dynamic duo drive off another administrator. Poor staff there. Whoever will be taking over as the administrator there will need to have some backbone to ward off those two toxic elements. Hopefully one day that facilty will see some new blood flowing in the business office and nursing Director office and the service will improve and moral. Knocked off two stars because of those two. It’s never pleasant to deal with the business office there, or head of nurses that should be the tail instead.

Casas adobes was recommended to me by a friend. Decided to check it out, it turned out to be a great facility with loving staff. They listened to all my concerns and assured me and made me feel at peace with my decision.

I chose to come here as a resident because when I was here before they saved my life. The nursing is good, the environment is also good. The choice of eating in your room or eating in the dining room where you can socialize is something I enjoy.

I have my mother here for long term care and am looking for a another place for her. Unbelievable, this place has their own employees, friends, and family reviewing them with five stars. Don’t be fooled people. This facility has an atrocious director of nursing. Doesn’t pay attention to resident and family concerns and dismisses important issues and allows her immediate subordinates to operate in a unprofessional manner. This place is undergoing a shortage of nursing staff because of their inability to manage and retain their good staff. That in itself speaks volumes of the atmosphere there.

Great place! Staff is friendly and welcoming. Nursing staff is very dedicated to each patient and provide quality care! Highly recommend!

I have been an employee here at Casas Adobes for the last 3 years and have loved all the wonderful opportunities and people that I have met along the way. Its been amazing getting to know the residents, patients and work along side with such a great group of caring and professional individuals.

Very nice place, I have had no problems at all! My bed was nice, room was clean. I have no complaints! If it wasn’t for everyone here I would not be where I am now.

The staff is very professional and caring! Very clean and welcoming facility! Would definitely recommend to anyone needing care.

This is our 4th time here at Casas, and we came back for the wonderful care, the people, the nursing staff and the therapists. I think that this being my husbands 4th stay, says a lot about how we feel. I can’t express the warm feeling and affection and kindness that Have been shown as the wife of a patient here. Chloe, in OT has gone out of her way to get my husband involved and active and he just lights up every time he sees her.

I was a patient here for 10 days and the other OT & PT was awesome especially Chloe and Stephanie was really helpful with my recovery I thank them very much

Call lights can take long, but when hey come, people are very very nice.

Ive been a CNA for 18 years and recently had to find care for my mother in law. Opon entering Casas i was impressed the staff was very helpful and welcoming to me and my family the facility was clean and smelled fresh. Special thanks to medical records for being prompt and thorough when we needed copies of medical records in order to get a very important approval it made a world of difference!!❤ Thank you Casas!!

The facility was fantastic! Clean and smelled clean too! The therapy staff was friendly and made everyone feel at home. I would recommend this facility for a loved one!

The Director of Nursing is very professional, highly skilled, compassionate, and always finds a positive solution to whatever issue is at hand. It’s clear her priority is the highest quality care and safety of each patient and person she encounters.

I have lived here for 15 years I’m so happy with the new owner . Therapy is amazing.Dr. Hector is the best Doctor I have ever had. I’m mostly pleased with the food.

Top notch staff-food was not all that bad -caring, loving, CNA’s and nurses clean, kind attention.

I can’t even put into words how great the staff and therapists were with me. They encouraged me and my pushed me to get better. I went from being in a coma to being able to walk and go home in less then 3 months.

Annie that is awesome to point the therapy is wonderful at Casas Adobes. If you like it so much there, you can possibly stay if you have long term care insurance and if not just ask your friendly social worker to file an ALTCS application for you and they could keep you there ALTCS pending, this is what they did to help my mother there. I notice you didn’t point out the poor nursing department and with reason. Those poor stressed nursing staff members have such an awful leader; Unfortunately, can’t say the same about some other management members there either and that’s probably why you didn’t mention the poor nursing department. You see, it is of real concern when the nursing director doesn’t lead by example and we’ll just leave it at that. But all in all we loved it there, until we met with the business office manager who was horrible trying to threaten us to collect my mother’s copay.

Oddly enough that place suddenly has positive reviews from friends and family (and some brided souls) like an old Verizon calling plan, Just to cover up their true stories of the reality of that place, Well I’m here to tell you that the case is: Garbage director of nursing cold hearted person that discarded my worries about my mother’s care and a horrible business office manager that tries to belittle people, and some Caucasian version of money mike from Friday as the administrator who can’t do anything for himself so it seems. My mother past away but if I had to choose again I would stay away because of those two thrift store debutantes.

Nice, kind and accommodating, but sometimes call lights take too long to be answered.

I don’t know what reviewer Stevie Caldwell is trying to describe or who is trying to describe but I know first hand that is far from the truth. The Director of nursing at this facility is anything but professional or compassionate. Patient care suffers because her and her inability to retain good staff, and retaining her clique only closely to help mask her incompetence with her insecurity of her short comings to come to light. Just like other reviewers have mentioned she disregards resident and family concerns and belittles their importanance in a condescending manner. That facility needs a good competent director of nurisng that doesn’t divide the facility and can retain good relations with the community and families as well as employee retention. Otherwise, the executive administrator for that building will continue and will see no prosperity in that building and place their reputation in jeopardy leading to failure.

The staff have always been extremely attentive, caring, and enjoyable to be around. I can trust Casas Adobes to provide high level care for my loved ones.

My daughter was transferred here from UMC to continue IV antibiotic treatments. The isolation room assigned was filthy. After having cleaned it ourselves, as the facility was understaffed, it was discovered that the room was infested with ants and grasshoppers. In addition, one night my daughter requested that her dinner be held, as she had eaten with us. Dinner was brought to the room anyway. Later that evening a staff member came into the room asking if she was going to eat. When she told him that she had eaten with her family, he proceeded to throw the dinner in the trash in the bathroom and left it there. Response times to call light was consistently extensive. Staff knowledge of respiratory isolation precautions appeared limited. Though there was a PA/NP assigned for the weekend, when called this person said that though she was on call, she could not handle concerns regarding isolation precautions until Monday. Family should be cautious before placing anyone here.

Stay has been great, everyone has been very nice. I really liked the physical and occupational therapy!

Dont come here if you need wound care. I had surgery to both my feet with orders for daily dressing changes. The wound care nurse said she would follow up to make sure they were taken care of. I have been here six weeks and leaving in a couple of days. I have been lucky if they were changed three times in a week. The nurse threw out splints and pads that were placed by the surgeon and meant to be left in place. At one point my dressings were removed completely and not replaced so the wounds could air out and left undressed for several days. My doctor was quite appalled on my next visit. The wound care here has been very terrible and unreliable.

I am a seasoned licensed professional nurse case manager with many years of experience reviewing skilled nursing facilities. The facility is clean and the food is excellent. However, my mother in law happened to have stayed at that facility. I had several issues and concerns that I brought up to the director of nursing at that facility and she in no way showed concern or seemed interested in providing a resolution or addressing any of my issues; instead, became defensive. Additionally, my brother had a very bad experience with the business office manager there as well. She is very contemptuous and wants to have the last word at all cost even if it means offending us (the customers). She is very demeaning and heartless. Someone like that does not belong in healthcare as it is a business to promote healing and not hostility to include family members of those patients that are there that pay your wages!! She portrays herself as being the administrator of that building.

Experiencing first hand the dynamics of this facility it is crucial to point out several deficiencies within management that either the owner and/or ensign corporate compliance wishes to do nothing about. There is a triad of corruption preexisting and presently occurring in the facility compiled of the director of nursing, the business office manager (who runs them), and the administrator. The administrator seems to have no backbone and like a puppet allows the business office manager to make decisions for him and run the building without input of his own. The director of nurisng which retaliates against anyone who challenges her or makes valid complaints about her. She retaliates against families to medical providers. The business office manager often states that the compliance department members are her friends and will do nothing to her if and when complaints are filed against her or “them.” This seems to be accurate since nothing is ever done or addressed when complaints have been filed. During meetings, the business office manager furthers her intimadation tactics by verbally presenting her knowledge of confidential filed complaints through ensign compliance against her in order to support her statements of her immunity to corrective action.

Very clean facility. Therapy is wonderful! Food was okay, sometimes deliveried cold. Medications are delivered but not always right on time.

Best place there is! All the people have been really nice to be here.

I have my loved one as a patient in the this facility. The director of nurisng at this facility dismisses patient and family concerns and complaints questioning families and patients in such manner to deflect the importance of issues despite missing documentation to support that care has been rendered. Issues are sweeped under the rug often. I have spoken to different family members who have patients there and they have the same issue with her. We families and patients do observe and listen. Maybe if she would apply herself to do her job, instead of treating her place of employment as a social club and to support her chain smoking habit with her buddies there on company time, the care would improve greatly. Attitude is everything, can you sell your attitude?? Definitely not to me. I don’t think you can overcome that and this is why she should be replaced because she is bad for business and on the wrong seat on the wrong bus. As a director of nurisng she should set an example, and she hasn’t and this is why certain individuals there carry themselves in an unprofessional manner and get away with that behavior and why the facility runs loose. So if anyone at the cooperate level reads this and care about that building, something should be done immediately.

The staff is GREAT!! Everyone is helpful, and professional. I would recommend any family member or loved one to this facility!!

Very nice building. But from hearing from visiting my mother hearing from the staff unhappiness, need to bring in UNION so everything runs smoothly and improve working conditions.

I only took the time to write a review hoping that I could speak out for the nursing staff there and others there as well thereby helping the residents that after all they are the ones affected at the end. I am a concerned former nurse with many years of experience in skilled nursing facilitys. I was employed there and I urge this company to address the issues with the director of nursing there and the circle of unprofessional employees she surrounds herself with. That building has suffered nursing staffing issues and shortages ever since she has been there and are worse than ever. Hint! There is something wrong there! The company is spending tremendous amount of money staffing through agencies when you should replace the nursing director and it will solve a lot of the issues and break up her clique of lazy employees who use up company time on breaks and more breaks like smoking excessively and not working. The director of nurisng neglects to address important issues with staff and residents thereby causing low moral. That director of nursing sweeps issues under the rug or looks the blind eye to protect her clique all the time.

My husband was here for about a week and the staff was very professional and courteous. 😃😃😃Id recommend for a great place to restart your life . Give them a call. 😃

I worked here for a long time. I started as a CNA in 2009 and eventually got my lpn license in 2013. I loved it here. My fellow employees where supportive and my final DON Jessica Hamm has been difficult to replace thank you to everyone here. Thanks for loving patient care and taking care of people

I had the opportunity to tour Casa Adobes Post Acute Rehabilitation and was impressed with the attentive staff, cleanliness of the facility and the overall feel of the place (which is a big deciding factor for me).

As a pastor, I visit many recovery centers and nursing homes. I do not reccomend this one. The staff seems overwhelmed to the point patients do not receive the best care. I visited one patient today who said her call button was pushed for over an hour waiting to use the restroom. So many lights were on, patients calling our for help, and alarms were sounding. I doubt anyone could enjoy a recovery here, at least not in peace.

My father was at that nurisng home a few months ago. Beautiful place and clean. The food was excellent. However, the chupacabra from the business office made us feel unwelcomed and like she owned the place and we were there at her mercy. Nursing director Petunia never fixed our problems with the care.

I had my father here for wound care. The wound care in this place is horrible. The nursing department has good nurses but the wound care nurse needs more training.

Nurse delight in the power the hold over patients by not bringing prescribed Pain medicine as prescribed! Nurses are none caring, forgetfull of the patients needs, and the nurses bedside manner is vacant! Patients are less important than a phone! Rernvices are substandard! The facilities are sorely lacking hygiene blood or food on the ceiling! The facilities continually lapjte by three or fours hours in dispensing medications

Best place to work! I love working for a team that truly cares about employee happiness.

Wouldnt ever tell anyone to come here!! Horrible horrible experience with the nurses, lazy and always in bad mood! Disgusting food! Just waiting for insurance change and it will be the first and last time I come here! And when I say horrible I mean it really is!!!! 😶😠

I transferred from Avalon Southwest post-acute Rehabilitation Center -i was only at the former mentioned one for about 10 days it was most evil non abiding protocols for care with a picc line I have ever seen in my life they cut Corners where they shouldnt have been doing their own protocols for so long they dont care non wearing of gloves nor wiping the end of pics line the appropriated amount of time opening the end of medicine also attached to the PICC line with their teeth head of nursing I spoke to, all the staff for all of my problems the whole 10 days I was there believe me 10 days felt like a month Ive been here Casas Adobes for 4 days and the time is flying the people here are so beautiful and kind and empathetic they are true nurses whats your superpower!!!!!!!Casas Adobes is by far a 5 + 5 + 5 + 5 I highly recommend this place to anybody when your mental state is in good form your body can heal like it should the nurses here are fabulous doctors here like wise . Please if you have a loved one that has to go to Avalon do not take them there if your insurance doesnt cover it switch you are insurance you can do that one time a year that was why I wasnt accepted it Casas Adobes in the first place so upon changing up my insurance and me calling and doing most of the footwork that Avalon wouldnt do or didnt do or couldnt do I got here to this wonderful wonderful wonderful place thank you and God bless

This facility is so clean, smells good and everyone is so friendly and attentive. I am very impressed with everything this facility has done to serve our communitys healthcare needs.

Staff are very warm and friendly I have no complaints the 3 years has been outstanding. I do dislike some of the agencies.

I had a bad Experience staff or rude and rough would not recommend this facility to no one

The social services department does not return phone calls. A real problem when you are on east coast and trying to find out what social services is discussing so you can help your mother understand decisions she faces. After initial conversation left 5 messages over 6 days -- no return calls.

My personal name is Carol Haag. I went to this center after receiving a total hip replacement at St Marys which went well but I wasnt ready to function at home even with my spouse present. The first night I had to go to the bathroom (bedside commode) three times. The same person answered my call twice and the last time he came to see if I wanted to go to the bathroom before breakfast The walker I used wasnt stable and I asked him to hold it so it wouldnt wobble when I transferred to the bedside commode. He told me he could not do this. It was up to the physical therapy staff to train and not him. Finally when I wouldnt move until he held it he complied. Each time after going to the bathroom I asked for toilet wipes and hand wipes. He said he couldnt find any. I lay all night soaked in urine and the room stunk ar least where I was close. I asked the aide that came next to give someone I could complain to. She said that was her. I explained what had occurred. She said men shouldnt be aides and did a political commentary. I said I dont want to make a social statement. I just want to be physically clean. She left and said, I put wipes outside your room but they cannot be placed in your room. Hours later the occupational therapist finally gave me some wipes. I left against medical advice on Fri 12/22 and my leaving couldnt have come soon enough.