My mother has been in the ER for over 24 hours. She has dementia and I am the Medical Power of Attorney and have been denied access to see her in spite of the fact hat I am Covid vaccinated. They are planning to admit her but have no beds. She fell and had some pain initially, but seems to be doing fine on Tylenol. Not sure why she is being admitted....

Transferred to North 2 from a smaller hospital. Great care by staff. Nurses and techs are the best. Doctors who formed my team were knowledgeable and professional. They took the time to explain all procedures and what was going to be doneMy husband was able to visit between 8 and 8. Even the food was good. Im home now and can only say good things about my care there.

If you care about your health do not go here!I have an allergic reaction to the Covid shot. Yes, they got me right back. My throat was swollen so I couldnt speak. They moved me to a different room and left me for 2 hours without a call light or anyone checking on me after giving me a breathing treatment that numbs the throat!Yes, they all apologized and said how sorry they were!I will never go back!

Everybody will have a different experience. But on my visit to the ER and subsequent admittance for the night was actually a good experience under the circumstances. In general, the staff was very helpful but my doctor was very good and explained things very well to me. The superstar of my visit was the nurse assigned to me, and others of course, Carole in unit 1 south was absolutely amazing. She was caring and very good at her job. Hope that if you have to stay there, she is your nurse. In my opinion, she went above and beyond to make sure that I was comfortable, knew what was going on, and had everything that I needed. 100 stars for Carole.

Thank you for your response, who do I call or email to provide the information you requested?A family member was in St. Josephs over the last couple of weeks. He had suffered a head injury, it was serious. Surgery was done and he received care in the Level 1 Trauma Center in ICU. He was not moved and sat up once in two weeks, which did not help his recovery. We never had a consultation, but the Trauma Doctors asked if we would consider hospice, we said No and thought this was highly premature. We know he looked bad after surgery and two weeks on his back, but they made some decisions that were a surprise. A doctor called us and said he had had a consultation with the Trauma Team. He said he was a palliative care doctor and felt that our family member would make it. He said he had a good rehab and said he would transfer him there. We said OK even though we had planned to use Encompass , which is an Acute Rehab with specialized therapies. His rehab was skilled nursing and although nice, it was understaffed and did not offer neurological therapies. Several days later, as our family member was walking the halls at the skilled nursing facility, I called admissions at Encompass. They told me, they were curious as to why he wasnt transferred there, but saw the file had Palliative Care all over it and Encompass would not take someone who was waiting to die. We never knew that he was labeled that and it seems outrageously arrogant. Our family member is at Encompass now and doing well, walking, talking, eating and a bit dingy, which is fine. He knows whats going on, know who everyone is etc.Tenet Health needs a policy on how a doctor determines that someone in ICU, post surgery makes a diagnosis like this. I would think that this would be an issue also for the AZ Board of Physicians.

Huge shout out to St. Josephs labor and delivery Ed and labor and delivery unit. Cori the labor and deliver ED night triage nurse took amazing care of me this past weekend and getting me admitted. Dr. Jessica Serrano-Rodriguez along with the OR staff took amazing care of me before during and after my c-section. Huge shout out to the Labor and delivery nurses during my stay (Amber-nurse tech, Nurses- Beth, Karen, Chelsea, Rachel) they took such good care of me and my newborn. They made us feel very well loved and you could tell how much they truly care about their patients and their job. THANK YOU

If I didn’t have to come here for work I would’ve never came here and hope to never have to return. This hospital is so unorganized. First you walk in and have to tell your personal information to the front desk and everyone can hear you and hear her repeat it back to you in the mic so nothing is private as far as your name, address, and why you’re there. I got brought back to triage and get vitals and my nurse openly admit to charting my information into the wrong persons chart. Then I wait out in the waiting room and a lady comes by with her computer to get the rest of my information asking me all kinds of questions in front of others in the waiting room such as my social security number, where I work, my position there, my mothers name, phone number and address. Nothing is private. Then the PA called me back and said she was gonna give me antibiotics and send me on my way. The nurse came in with a tetanus shot and I explained I just had one a few months ago and had stated that to my nurse and doctor and she acted surprised. Then as I was leaving the registration lady was so incredibly rude. I’ve never used workmans comp before so I was confused and she was rude and not helpful by any means. Then to top it off I get a call this morning from that same rude lady saying she forgot to get my information last night… then she proceeds to ask me all of the same questions the lady in the lobby asked me. And when I tell her this she says that lady didn’t enter it. SHE WAS SITTING THERE ENTERING ALL OF THIS IN A COMPUTER, so who did I give all of that personal information to?? No privacy, unorganized, and so rude… I don’t recommend this place and I hope to never return. I get it’s a hospital, seeing lots of people. It was very busy last night but that was awful.

I had an excellent experience in the Outpatient Surgery Center at St Joseph’s hospital. I went in yesterday for eye surgery. From the beginning, I was impressed. A woman who registered me was helpful and clearly service-oriented. Out of all the nurses and technicians I dealt with, not a single person seemed inattentive. Whether there’s chaos at times, I don’t know, but I felt calm and comfortable and in good hands being prepared for my surgery. Everybody appeared to coordinate smoothly. I was once in a big university hospital for major surgery. I was fine until I was taken to a room after surgery. I felt ignored, and the bit of attention I did receive seemed to be a bother for my nurse. My surgery went very well. Of course, I completely trusted my surgeon who I had chosen after scouring the Internet for the best possible surgeon. I felt the people who took care of NDE cared about their work and about the comfort of the patient. If I have to go to a hospital overnight, I told my husband to drive straight to this one.

I recently made my 3rd trip to Saint Joseph Emergency. This time after a bad fall. They were quick, friendly and had my health history and made me comfortable immediately.

Went to ER. Worst Hospital to choose. GO ANYWHERE ELSE! over an hour to be seen once then off to another waiting room. Over two hours to be examined given pain medication. Another hour got catscan. Told I had an inflames appendix given pain med and admitted to Hospital. Left in hallway for 5 hours in chair unattended to. Decided to leave when blood from my iv began to seep into my empty iv bag. Only wanted to care when leaving. WORST PLACE EVER.

So much for that! I had a sleep study scheduled by my primary care physician. My cell phone filters calls not on my contacts list, so the receptionist or whomever she was got sent to my voicemail. She left a message saying she was calling to “confirm my appointment and liability”. Liability? What liability? She never said. I figured they would let me know when I called to confirm the appointment. I spoke to someone the day of my sleep study (which I had to take a day off of work for, I work Night Shift and they rudely informed me when I asked for a different day that they only did them on Mondays) and she asked if I wanted to confirm my appointment, and made NO MENTION of any liability (I had honestly forgotten). I go in that evening, and thankfully the guy who was going to take me back asked me beforehand if I could pay the TWO THOUSAND DOLLARS!!!! He said they’d attempted to get ahold of me to let me know, but had been unable to get ahold of me. WHY would you not MENTION THIS IN THE VOICEMAIL???? Don’t you think needing to pay $2,000 on the spot is a BIG DEAL???? I would have also appreciated an explanation of WHY I had to pay that, since I had less than that to meet my deductible for my insurance and I’m not sure why they’d charge me more. Then again, why bother to explain when you didn’t bother to let me know anyway? I ended up walking out without getting the study done, because I’m not paying two grand for it, and definitely not when I hadn’t had any notice or explanation of it. This thing had been scheduled for WEEKS already and no one thought it was important to tell me. This place has the worst idea of customer service or patient care I’ve come across.

I stayed at this hospital and was covered by insurance. They are trying to charge me instead of my insurance because they know that when they charge cash pay they make more than the insurance would pay out.I told them my insurance would cover it on the phone and they kept pressuring me to give them my credit card number.They said my insurance was declined.I ended up having to have my insurance send a letter to their billing department with my coverage information and demand the hospital bill them instead of me.

Absolutely the worst hospital I have ever been too! Extremely Unprofessional! And Unorganized! So my Uncle passed away from Covid-19 and I got permission to see him the day he passed away along with 7 family members! My family got to see him but as soon as I get to the ICU to visit my uncle one last time before they send him to the mortuary. They do not allow me to see him despite having permission from the supervisor the day before. And when I asked to talk to the nursing supervisor to straighten things out they call security for no reason what’s so ever! And not only that but my Aunt literally got a voicemail the day before saying That I was denied access to see my uncle in the ICU. And Literally that day I was in the ICU for 2.5 hours watching my uncle through a glass window. and that’s how I know I had permission to see my uncle the next day because as soon as I was asked to leave cause they had an emergency I asked if I could come back and they said yeah you could come back tomorrow. I’ve been to plenty of hospitals as a member of the military and let me tell you this is the most unprofessional and dishonest hospital I’ve ever been to! And I truly believe the doctor/nurse that called security on me for trying to straighten a misunderstanding (because I had permission the day before) did so because I’m part Latino!

I was a patient here twice in 2021 and had surgery each time. My surgeon for each operation was Dr. Kelly A. Favre and Dr. Katie S. Artz respectively. I thoroughly enjoyed the care I received a St. Josephs, all of the staff were thoughtful, kind and responsive. Both times I had a single room with bathroom and nice view of the Santa Catalina Mtns.

They are FANTASTIC!!! I had The Best Care there and it IS a lot than Tucson Medicaid Center!!! Way Way Way Better!!! Every Dr, Nurse, Medical assistant...Everyone was fantastic!

ER - STAY AWAY!!! If I could give zero stars I would. My spouse went in to the ER with chest pains and shoulder issues. The administration completed the check in process, my spouse waited two hours and didn’t see anyone. Finally went up to ask about the wait and they stated she had been discharged and would have to check back in etc. She never even got called to see anyone. And how do you discharge somebody without even having them sign paperwork or going over the discharge paperwork. Worst experience ever! My spouse ended up having to drive to another hospital, and if something major would’ve happened in between that time definitely would’ve had a different conversation with the hospital! Will NEVER go back, and will advise everyone who ask about this hospital to stay away!UPDATE: 20-25 mins later, spouse is now at another hospital EKG taken, x-rays in process within 5 mins of arriving at hospital. Now that’s service! That’s professionalism, that’s a hospital that cares and pays attention to you!if you have a choice - DO NOT CHOOSE ST JOSEPHS

Like many other reviews if I could give 0 stars I would. STAY AWAY. This hospital has the worst customer service and communication skills I have ever witnessed. I understand things are tough right now with so many covid patients however the treatment the family of a dying patient received was worse than anyone could imagine. We were first told NO ONE is allowed to visit the patient. Then we were told only the approved people on the “list”. There was no list of authorized people because someone who was not on this list was able to visit and “took” the spot of someone else. This was not our fault yet we were the ones responsible and not able to see our dying patient one last time. Please stay away unless you want to be lied to by rude staff. I hope this hospital can get it together.

I went in tuesday. Had to stay in er bed for 24 hours on a GurneeIn the hallway..now 24 hours later still in er and Gurnee least with curtains..and sharing with 5 others..no tvWas to be admitted to a room 2 days ago..still here.Asked for my meds and nurse too busy.this is unacceptableThree others in this pod got rooms.No one changes sheets or offers toiletries!No visitors to bring any either.Never coming here again! I want to go ama!Tmc here I come.

I went in today for bug bites that were very painful and my hand is hurting, the Dr said we are moving you to the fast track so you csm get out of here quickly. He just gave me antibiotics and now I can hardly lift my hand. When I go to banner tomorrow and find out something is really wrong with me. Ill be sueing!!! These are pictures of my bites that the Dr didnt treat even after I said they were painful, he just gave me antibiotics and sent me on my way!! Worst hospital ever!!

Heard a nurse say she didnt care if a patient needed pain medicine or not that he was dying anyway and she wasnt going to waste it on him. The place was filthy. Bugs everywhere. Unsanitary. If you want to die then this is the place for you.

The care of all staff is superb. I was amazed at the kindness and professionalism displayed by every individual, from cleaning staff to the Doctors. Everyone was so efficient and worked well as a team. I felt truly cared for and it has made a difference and motivated me to move forward on a difficult road. Thank you for just being kind❤️ It mattered.

They treated my sister horribly. Her room was gross and dirty when she got there. Her bathroom had mold. A nurse named Cynthia on the 5th floor kicked my grandmother out of the hospital saying the doctor said she could never come back, and then we find out from the doctor he never said she couldnt come back. She was in a lot of pain and they wouldnt help her and her nurse even told her to be quiet because her groaning in pain was going to disturb the other patients. I saw multiple nurses not wearing masks or washing their hands. The whole hospital looked like a scene from a horror movie with bugs and grime everywhere. And worst of all they wont let her transfer to another hospital. Do not go here even if your dying. You would have better luck going to a veterinarians office for help. They dont care about their patients at all. The nurse Cynthia even made a remark that my sister was sick because of her own fault and refused to help her when she needed it. Id rather die than go here, it would be less painful. The picture attached is the mold.

Great place if you dont want to get better. Id rate it 0 stars if I could.

Great Catholic hospital staff is friendly kind and patient. It was clean. God’s Blessing 😇

I am speaking specifically about the outpatient facility. Clean, caring and efficient. This is in contrast to Northwest Allied; no comparison. Many thanks to the physicians and staff at St. Josephs Hospital.

Very bad service the hospital is dirty the nurses take for ever to do anything I been here over 2hr and still noone has taken the time to see and order the x rays that I need. But funny how fast the lady that charges your insurance or charges you is the first one to arrive, I should off gone to a different hospital, the lobby is very dirty the halls are dirty Im surprised this emergency room is till Open. The nurses where having there fun time in there station instead of paying attention to the people very bad service ,. Ps I came to another hospital didnt have to wait Im in a room and already got my x-rays Im at St marys hospital compared to St Joseph this places is clean, nurses are friendly and definitely paying attention to mine needs. I have never been to a hospital with that bad of a service that St Joseph gave me tonight, very disappointed

My husband died at St. Josephs Hospital on 2-11-2021. When I received the Death Certificate on 3-3-2021, I found they had used an incorrect cause of death. That makes the Death Certificate incorrect and unusable. Since then I have been trying to get the hospital to correct the cause of death so I can get a revised Death Certificate. I can not even access our bank account without a Death Certificate I have called multiple times and nothing has been done. Call after call goes without response. They do not even return my phone calls. This is an issue that has to be resolved and they do not appear to take responsibility for their error.

Very unprofessional. Was seen on April 9th, gave admissions my new health insurance information, they failed to update my insurance information. Got a bill from a collection agency saying I owe 1,196.00, and the Hospital failed to update my new health insurance information at the time of service. Because of it, I almost got dinged with a collection agency. Get it together. Seriously. This is unprofessional, time I shouldnt have spent on the phone talking to the collection agency, and Zotec, because someone didnt properly do their job. Very stressful and unfair to a patient. Was seen at night time around 10 p.m on this evening. This hospital truly sucks. Wouldnt recommend it to anyone.

I have worked at the hospital and have been to several different hospitals but never have I seen the disorganization and confusion at a medical institution . I went for treatment and Sent me to out in more pain. . First I was hurdled in like cattle and was seen by a a nurse practitioner who didnt seem to listen and didnt appear to care. She ordered up some medication and blood work. They started up and IV and then put me in a waiting room. The IV was in wrong.and was hurting. I told the nurse she shrugged It Off. They call me back and started pushing medication in and arm started swelling. I told the nurse and she continued to shrugged it off. Only when I demand she look at it that she seen something was wrong and closed that IV and start another. They pushed the medication and discharged me. I didnt get the results of my blood work. My arm continued to hurt for several days after I left. I contacted the ER 4days later and they said its normal and put ice on which I had explained I had already done. I hope I will never ever go there again and never have such a unprofessional experience at a hpoital again. God bless anyone who have to go there for treatment.

I been the emergency room since 9:30am and aint seen the doctor now its 2:30pm and still aint seen the doctor Im better off dead

The staff at the er were thorough and very kind. Dr. Dave was wonderful. Thank you!!

Dont come here for inpatient care. A hospital worker approached my dad while he was laying in his hospital bed 2nd day asking for his medicare deductible payment. Cant ya wait til hes at least NOT having a medical emergency? Tactless. The care given inpatient is subpar.; I guess thats what happens when Tucson BSN nursing program waives pre requisites for BSN degrees.

Bad business practices. This is a business, not a hospital. Beware of dirty facilities, unheard of additional charges, longer stay, no diagnosis, and no communication. This experience has been absolutely horrific. Lots of “accidents” happening that are requiring my 80 year old grandma to stay additional days. She wasn’t supposed to have food for tests (that st. Joe’s ordered) yet she was given food two separate times. When we asked why she had food our response was “sorry, accidents happen” and that she is going to have to wait again for the test? Another night in and more money for them. No one knows what is going on here. No healthcare facility should be operating like this. Get an itemized bill and triple check it!

As of now, we have been sitting in the ER waiting room for 6 hours. We have watched the entire waiting room flip three times while we’ve been sitting here. We were sent here on an emergency basis with orders preceding our visit by our doctor. The triage nurse was wonderful and kind. But the doctor came out and talked to us about the reason for our visit in. The. Waiting. Room. Registration also took place out here. Do they even have HIPAA training at this place? The waiting room is absolutely filthy and is in horrible disrepair. Cut to the blood on the bathroom door handle. Not exaggerating. I’ve been in cleaner hospitals in third world countries. It’s actually shocking that this exists. We’re literally sitting in this filthy waiting room with an IV line in so they have access to do another blood draw if they mess it up again.

A few years ago I went to this hospital for an unbearable pain in my back. It was the middle of the night and I thought I was dying the pain was so intense. The staff put me in an exam room and left me there for about 3 hours waiting for a doctor. The entire time I was begging for help and howling in pain. Someone eventually came in and all they gave me was something to throw up in. Finally I was given a CAT scan that revealed that it was just a medium-sized kidney stone. They wrote me a couple of prescriptions and charged me $8k. The next time I think Im dying, Ill just die rather than go to this hospital.

If there was a minus I would give it. Horrible, except for the few people who work there that were terrific and I could count them on one hand!

Ive been here for three hours in a hospital room. All I needed was a refill on pain meds until my Primary Doctor was available. Referred by Tricare. They forgot I was here and in excruciating pain. Avoid this place if you can.

I have to say this hospitals ER department is amazing. I am not a Tucson native so I have never been to the hospitals here in Tucson before. I want to thank the amazing nurses, doctors, and staff. I was experiencing COVID-19 symptoms that were bad and was a bit afraid to have to go in their alone without my spouse. The nurses and doctor that attended me were so patient and kind. They listened to all my questions and answered everything in detail. I felt safe there and would highly recommend this hospital. The rooms and hospital spaces are very clean and very organized. I got the medical care I needed and was able to be discharged quickly. Thank you for the wonderful service! :)

Very rude nurse in the triage waitin 2 hrs while my labs were already done told me to leave if I didnt want to wait longer..stayed still didnt get seen and they discharged me how u discharge someone and not even get seen..horrible horrible hospital

Not even worth the 1 star review.Went mothers day early am. Worst hospital and rude staff. From the moment I walked in and met with the RBF lady at the window,To the triage nurse. Your a number not a person whos in pain. I went here the morning after UC to have them look further into my issue. Thought the hospital would give me more information!They didnt even take me back to be seen or run any tests . Took me to triage room where the dr with a god complex asked me a few questions looked at me and then sent me home to get some rest!Didnt even listen to my concerns or look further into it. 4 hrs after leaving my temp spiked to 103 and I was getting worse2 days later and Im still swoolen with bad night sweats. Cant sleep. Can barley move my neck. When the bill comes for my deductible I am disputing it and definetly not paying them one cent. Will never go back to this Hospital and will stick to TMC!

No real help was provided other than the bare minimum checks. One nurse was great but the rest were far from great. And to top it off no help was provided and our paperwork was filled improperly which began an eight month process getting my sons birth certificate and SSN figured out. I take responsibility for aspects of things but there should be much more assistance. Then when I called to discuss these things with the L & D records I was basically told to deal with it and no apology was provided. If it weren’t for our OBGYN being here we would absolutely 100% go elsewhere in the future.

End of February 2021 I was flown to st Joseph’s and with out going into detail they were top notch did every test possible to figure it out from the intake staff to the drs & nurses thank you

RE: St Joe Hosp ER. without listing the details, while I was there, I was physically abused twice, verbally abuse 5 times, received inadequate and incompetent care. The facilities and equipment are mostly antiquated, and the facility did not seem clean. I would not send my worst enemys dead dog to this emergency room. STAY ALIVE, STAY AWAY.

Once again the ER didnt fail to disappoint me! I was only there for 8 horrible hours on a gurney in a hall way for an emergency surgery.... Once actually admitted the next 5 days were not as bad as the ED. Im swearing off that place for evermore!!!

Every one is very nice. 😀👍

I was in hallway emergency room for 4 hours having heart attack. They could not diagnose heart attack for 4 hrs. Three days after a major operation, emergency room staff send someone to my hospital room for breathing issue. DO NOT USE this hospital emergency room. They are embarrassment to the Nation.

I had to give 1 star review because there is nothing lower Im allowed to give for Carondolet St. Joseph’s Hospital. I had a hysterectomy scheduled for February 26th. Potential cancer stuff and I would like take care of my health. I was scheduled for surgery on Friday, the 26th of February. During this week, I was very stressed on the notion of being sedated and cut open for a major surgery. I receive constant badgering for a co-payment. In a 4 day span before the surgery, the hospital called me a total of 34 times for payment. I answered the phone 9 of the times. I kept telling them to bill me for the payment; I am dealing with my health right now.After answering all of their pre-op questions, the next questions were for payment and the only mount conveyed to me was $5500, the total deductible. I repeatedly ask them for my copay because co-pay and deductible are 2 separate words. However the only amount I was ever told was $5500. I have not had many major medical needs, but when I did, my insurance paid their percentage and I was sent a bill after the procedure, usually a few weeks after I recovered. Sometimes I would pay in full, sometimes, if the amount is large, other hospitals would happily accept a payment plan. St. Joseph wanted payment in FULL, upfront.I called the billing department the Tuesday before my surgery to try to set up a payment plan in an attempt to subdue these numerous phone calls I was getting from St. Joseph’s for payment. Sadly, the billing department at St. joseph’s said “Im sorry I cant do that until after services are rendered”. They stated they cannot bill me because they will not know what the bill is until all services are rendered.Tuesday was also my original date for my Covid test. The hospital called me and said they made a mistake and I need to take another test. I had to go back for another on Thursday, 15 hours BEFORE my scheduled sergury. This makes me suspicious of the hospital because I am aware COVID tests take longer than 15 hours to determine.The amount of unprofessionalism and greed of Carondolet St. Joseph’s Hospital are ridiculous,This hospital could not even get my personal information and emergency contacts correct. This hospital had my mom listed as my daughter and they called my aunt looking for my significant other, who is actually my emergency contact. Investigating their information further, I found they had an email contact for me that I did not recognize. They sure knew my number though…I did offer a small payment prior to the surgery to get them to stop harassing me. Finances at this point in time have been rough due to COVID everywhere and the fact I just moved to a new home and everyone knows the expenses involved with moving. They refused my payment.The fact I spend money every month out of pocket for health insurance makes no difference when I need health care. It does not matter if insurance is prepared to pick up $25,000USD in overpriced health care costs, If this hospital passes judgement on you that you are a “customer” who appears to be of financial means to pay in ADVANCE, they will work diligently to try to extort the insurance difference PRIOR to the procedure. It’s almost like they want their money first, because they fear you may die on their tables and want to make sure they are paid. If you do not pay in ADVANCE, Carondolet St. Joseph’s hospital will show you the door. They did me.Update:3 days after the hospital cancelled my surgery, I received a call from the Pima County health Department asking me about any symptoms I had related to my Covid diagnosis. This was all to my surprise as no one told me I had Covid. As it turns out, I had a Covid test performed by Carondolet St. Joseph’s Hospital 5 day prior and 2 days prior to my scheduled and then cancelled surgery. AS I had no symptoms, nor have I ever had symptoms, It came to my surprise that for one, I am being notified by the County Health Department first, instead of my supposed caregiving facility and second, being that I had no symptoms and haven’t been sick

I have a negative covid test and they are still not letting me see my baby in the NICU. I repeat- I have provided a negative covid test and they are still telling me I can’t meet or see her because of covid. Do not give birth here.

If you are Lgbt stay clear of this place for your own safety. The medical care is wishy washy depending on how the hospital is that day and they will degrade you/not give you much care if you identify on the lgbt spectrum. This place needs some major reform

The first time I went there the main entrance was closed and there were no signs on where to go. After looking around which admittedly I took too long to do I found that if you follow the building to the left of the entrance there is a little garden area. If you wonder back there, there is a sign that says womens center entrance, ring for service. They knew right away my sister was emotional support and asked her to wait outside. I get that this was done to help filter patients into the business due to covid and of corse for the protection of the women expecting but you think they would have a sign on the main entrance saying this way to entrance. If it werent for a guy in his truck in the no parking area, I wouldnt have even thought to walk into the garden section of the building.The doctors are nice and helpful. My first visit took way long (4 1/2 hours Friday at 12:00), but they were also super busy. My second visit was on a Sunday at 9am and I did all the same exact things as the first visit in a fraction of the time as I got out an hour later. I dont know why they held me the first time to tell me the results of my blood work since they have no trouble calling me for check in and other stuff since my Sunday appointment. I guess also dodging the calls because my post here the first time was unhelpful too which is why Im changing it to be more so.Basically they need to update the sign cause people need to know where to go. And for that Im gonna keep the rating as is. Cause if I needed more help then what I was provided I would have went to the emergency room for an even worse experience and bill.Another weird thing was when I first checked in they had my name and my mothers name correct but someone elses addresses and phone numbers which was weird. I updated it, but Im concerned on stuff I might have missed out on bills or otherwise as a result of the last one being wrong. Still wont know until I get the bill though I guess. Im just worried since it hasnt come in and all of this was at the start of the month, Im sure the covid thing is what is slowing it, but it doesnt ease my fears. Please dont call me just because of this review. I work night shifts and Im never awake in time to return the call before work. Plus I just hate talking on the phone.

Awful experience giving birth here in 2013. I am pregnant again with my second now and I find myself reflecting on how horrible my experience was here, I recommend against giving birth here. I was pressured into being induced, never given alternative choices nor was it fully explained. My entire labor was drawn out and painful. They used pitocin, never warned that it would make the contractions more painful. My water was broken by them, never were risks explained (such as the increased risk of infection, which I did end up with an infection). I tore during labor and afterwards as Im watching myself be sewed up I ask what degree of tear I have and the person sewing me ignores me as if they cant hear me. They brought people into the room without warning. Horrible environment, they wake you up every few minutes. I left the hospital rundown, exhausted, with a tear I had no idea the severity of, and an impending infection. F**k this hospital.

Hospital is in network, but their ER DR.s are not in network and they will overcharge you for this. Better to go in there without insurance than with it. They contract with staff from sound physicians and they are a horrendous company to deal with. Go to any other hospital and hopefully ST. Joes will be out of business and a real hospital can take over.

Brought my dad in for possible internal hemorrhage. Waited 4 hours with none but an angry triage nurse tell us we’ll have to wait. Horrible experience. We have been waiting in the hallway exposed to people coughing and waiting as well

Its a Catholic hospital and they dont allow not one family member in to see their grandfather! Being of any kind of religion you should know the importance of family. St Josephs wheres your faith in God???!!! Even TMC is allowing one visitor at a time because they know and understand the importance of family!!!!!!

Do NOT use this hospital’s emergency department. I spent $90 and endless hours there yesterday. I’d had my gall bladder removed a few days before and was having some severe pain in the area of my appendix. There were no beds available so 8-12 of us were put in an overflow waiting area. After about 90 minutes a nurse (?) took five vials of blood. She sad I would be getting some morphine for pain and a CT scan to look at my appendix.An hour passed, then two. Nothing. No morphine no CT scan. Finally, someone came to me. It sees the system that transmits my blood (and urine) had broken down, so they needed more blood and urine. I tried to put out of my mind how sanitary the system might be if blood and urine were leaking down onto other containers.Another hour passed, maybe two. I was feeling hopeless. No one seemed to care. No morphine. No CT scan. I finally gave up and found a way to sneak out of the ER. No one ever called me or my wife about a missing patient. No one CARES!Once upon a time St Joseph’s Hospital was THE place to go. My son was born in the Wildcat room. My gall bladder was removed there, as was my wife’s. I’d sent 48 hours there in 1995 for high blood pressure. No more! I will NEVER go to this place again!Before having my gall bladder removed I read the reviews of St Joseph’s, which seemed very negative. Trust me. They are not negative! This place is a joke! You are putting your health, and maybe your life, in the hands of over-worked, clueless morons. Believe the bad reviews!

I had an amazing experience with this hospital! From the ER to my room 214, staff was so nice, Dr were informative, I would have taken better care of my self, had I had this care early in life!!!! Thank you so much! Cheryl Brown

Just returned home after surgery at st Joes. All I can say is, outstanding! Everyone was so kind and helpful. The nurses and staff at 4 P, ROCK!! Thanks! Julia Pollock. ❤

Keeping mothers and babies apart when not medically necessary even with negative COVID tests. Do not give birth at this hospital!

I went there for a surgery about a month ago and I was very impressed. The staff was very professional and attentive. I was very nervous going in and the staff was very good at putting my mind at ease. I used to use TMC as my hospital of choice but I will be changing that to St. Josephs.

Iam very impressed with the nurses and staff at St. Joseph Hospital

After being a patient of Dr. Mark Bessette at this office for a number of years, I received a letter stating he was permanently leaving town with extremely short notice (less than a month), and the other doctors in this office would be taking his patients. I called the office, only to find out that last part was in error: the doctors in this office are flatly refusing to take on Dr. Bessettes patients. When I pointed out that the provider website shows their physicians as accepting all patients, they responded that does not apply to Dr. Bessettes patients, even if I am willing to wait six months or longer to get an appointment. In other words, they are specifically ***blacklisting*** anyone from their departing partners list of patients, and both they, and Carondelet Medical Group are refusing to assist those patients in finding another physician outside of this office.I understand these were unforeseen circumstances all around, and I feel for this offices staff who have no doubt been taking very angry calls since this started. This does not excuse however the complete lack of assistance in making sure their patients are being taken care of. We have been cast out, left on our own, door slammed in our faces. This is completely unacceptable behavior. Im not the kind to initiate a lawsuit over something like this, but if it goes class action you can definitely count me in.

I went there this past weekend because I had swollen lymph nodes and I couldn’t breathe and they basically told me that I was having an anxiety attack and they sent me home like I was some type of mental patient I mean I feel I’m pretty logical to get the concept of hey there’s something wrong with me but here I am going on a week without being able to taste anything Lmao I don’t recommend going here at all cause the doctors only focus on what they don’t have to do and I have had to I take off work because of it

St. Joseph’s became a level 1 trauma center. Y’all are not equipped and too small of a hospital for that. It’s too much. TMC would have been a better choice for a level 1. Staffed is overworked here and they continuously have patients laying in a gurney IN the HALLWAY for HOURS on end. It used to be a good decent hospital but will now be taking my dad else where. They didn’t even really explain what was wrong with him, just sent him home still clueless.

Was charged $3025 for a hospital ER room visit but never saw the room, layer me on a stretcher in the hallway , gave me a shot in the hallway and charged me full room , what a scam !! go somewhere else , this is a for profit hospital unlike TMC which would have been more reasonable .

Dont bother contacting the hospital relations department for concerns, they will not follow up. The quality of care and services at the ED is beyond poor.

I am incredibly upset with this hospital and in particular the unethical way they treated my 103 year old mother. As my mom was getting better and close to being able to go to a skilled nursing/rehab facility my sister-in-law and I were asked to chose a few facilities we liked by her insurance company. There was a clear #1 choice, Foothill Rehab, and a second in case it was full. But!!! We were not informed that she was ready to be released and WERE ONLY TOLD MY MOM WAS RELEASED WHEN SHE WAS ENROUTE TO THE WRONG FACILITY!! This caused undue upset for my mom...again a woman who is totally lucid but 103!!! The Case Management employees at St Joseph took NO responsibility and actually lied to me. I am reporting this ethical breach to Tenet Healthcare, her treating physician and Medicare!

Took my spouse who is disabled for outpatient procedures. Very long wait times for registration. Employees passing through have zero interest in trying to help such as am I in the right area. No one available for help, no wheelchairs available with no assistance for an incredibly long walk, with his walker (I use a cane) he could only ambulate a short distance without having to stop. As a retired hospital Administrator myself, I was extremely disappointed in the level of care available. The level of cleanliness would not have been acceptable at my hospital. I informed his primary care doctor that no future referrals could be made there.

Very poor in billing and estimating a down payment with insurance, please!

I am out of state and was called by staff at this hospital to tell me my Dad was admitted with a heart attack. It’s during the pandemic and while I want to be there with him I can’t be.The ICU nursing staff has been very good with updates and his current condition whenever I call. They have reassured me by being available and answering any questions I have about my dad. I am so very grateful he’s not at TMC like the last time. Thanks St.Joseph Team ICU! I know you are taking good care of him.

I see a lot of bad reviews so I want to preface this that I was only at St. Joes for a delivery so this review stands for the L&D department and Recovery. We had an amazing experience - we were there long enough for 2 nurse shift changes and each team we had was top class. Very informative, listened and answered ALL of our questions. Made our whole process smooth and unforgettable.

There’s no doubt that being in the hospital is no fun. It’s all hurry up and wait. Even though TMC is right by my house we decided to come here because it’s smaller and we hoped less stressful. We thought we would take my mom for a quick whirl through the emergency room and be back home. Three days later we are still here. So, considering it not under the best circumstances, I really can’t say enough nice things about the staff. EVERY single person I have encountered here has been lovely! The nursing staff has been very thoughtful of both my mom and myself. They have tried to keep me informed the entire time and treated me with as much courtesy and care as they have her. I’m super glad she ended up here. I highly recommend this hospital (but not the experience-I’m ready to go home and so is she!).

Do not recommend. Presented with hives, lip swelling and chest pressure which are red flag symptoms and typically warrant a provider to at least lay eyes on the patient. I sat in the external waiting room for 15 minutes before being triaged. Was then escorted to their internal waiting room. Waited an hour and left. When I informed the charge nurse of leaving AMA (against medical advice) they just insensitively said ‘ok’ without appropriate exiting instructions. Just unacceptable. Thank god I took a Benadryl on my way to the ER and had resolution of symptoms while waiting in the ER or who knows if I would’ve went into anaphylaxis.

Obstetrics staff here are angels, especially Heather, Rebecca, Brooke, Terry and Karen. They are the most caring people I&ve ever known, they go above and beyond! Big thanks to you all.

Worst hospital Ive been too by far. Its obvious they want to make money and get people out as quick as possible but this place doesnt even try to hide that. Waited 9 hours in ER waiting room whilst puking blood for them to simply run a blood test say Im fine and refuse to run any other tests. They didnt hesitate to send me a hefty bill though. Hundreds of dollars and I had less then one minute of interaction with an actual doctor

Worst hospital. Every experience (which is only 2) and every time I witness or hear of anyone else go here its horrible.. Completely unprofessional and nastiest nurses you could encounter.

Do not use this hospital. This is what us considered a “failing” hospital.There is a surgeon who has taken over the entire 4th floor and so the hospital is used for his patients. This us illegal but St Josephs has been willing to do this to keep the doors open.They do not have up to date equipment. You or your loved one will receive inadequate care and as was the case with my husband, eventually die.Again: Go somewhere else. Anywhere else. But do not use a doctor who uses this hospital.

Im not sure why the negative reviews as I went in last night in some serious pain and found the staff to be AMAZING and very empathetic to my situation. I was treated with respect and kindness and they quickly resolved my issues. I had gone to an urgent care a couple days prior and they didnt quite hit the nail on the head like St. Joes did. Was tended to by 2 angels by the names Garrett and James and they were amazing and professional. Even watching the staff in the hospital just reminded you of watching a very well oiled machine!!! The best part is Im feeling better today than I have in a week and Im TRULY grateful for everyone at St. Joes that went over and above to make me better!!!! Thanks very much to all :)

Literally the worst EMERGENCY ROOM I walked in. It was so dirty & unorganized. Staff was just random and didn’t know things. The doctor on at the time decided they didn’t want to help me and sent me to labor and delivery side and then the doctor there was so freaking rude and grumpy. It took two to three hours to even been seen or get an IV. Also come to find out they charged me completely wrong not even as emergency to where insurance will not pay for it. Told my insurance It was a random appointment at the labor and delivery. I suppose this hospital doesn’t care if you have concerns on if you’re baby is alive or not. As saying the wait times and lying doctors. I would never recommend this hospital. Good luck if you have to go here. Hope you’re not dying you will not get the help you need.

Horrible hospital. My family will NEVER go there again. The lobby receptionist has ALWAYS been frigid & unfriendly. That should be your first hint. It just falls apart from there. Total lack of urgency & communication. Nurses are a coin toss...

The worst!! I posted a review about how terrible St. Joes hospital IS. They called me, and I said I have nothing left to say to you people. Alicia says that she was going to file a grievance in her name. I said fine, I want nothing to do with you people ever again. Your hospital nurses( Jason, Jennifer, P.T. Jaime, are the worst!) She writes me and files the grievance in my name- after I told her not to. Out of sight, out of mind. They are taught how to say Im sorry, Im sorry, Im sorry. In my experience, this is the worst hospital in Tucson.

My wife had a major surgery at this facility.The surgeon Thoracic surgeon was awesome.The nurses except 1 were disengaged at best. In 3.5 days the nurses never once gave my wife any bed bath. I the husband had to clean her up.We have been to many hospitals. Saint Marys hospital was a terrible patient experience.The public restrooms were always filthy.Avoid Saint Marys Hospital

This place was an absolute nightmare to deal with and the staff are inhumane and abhorrent. They have no regard for just basic decency and the icing on the cake was when I was supposed to fill out discharge information and the nurse came in to remove my catheter. With the door open and me completely spread eagle and a man who is not in charge of my care (not a nurse or a doctor) wanted us to fill out discharge paperwork. The fact that a nurse and someone that deals with patient privacy would deem this as acceptable behavior to have a patient so exposed mentally, emotionally and literally physically disgusts me even further. Also when I requested a patient advocate or anyone to help me make my complaint known I was given a number and they refused to give me the details of the man that was in the room and knew he completely crossed the line. I was met with extreme disdain and disrespect from the nurse from the moment I got there and it never improved. I am literally in tears recalling last night and the blatant disrespect and the fact that I am still feeling very ill. So here I am making my complaint completely open to the public to warn them. Maybe it was just the two morons I dealt with but Ive heard a plethora of nightmare stories before about this hospital and have personally witnessed people released with IVs still stuck in their arms and completely out of it but this just confirmed that I wouldnt go to this hospital with a lethal gun shot wound. Literally leave me to die rather then send me back to this hospital.I will be calling Monday for a patient advocate and hope to have this resolved or at least make sure there is at least a report and documentation. I also have my husband as a witness and he is absolutely appalled.

Never go here, go to TMC or Northwest instead. I cant even believe this place is still open. So many horror stories, mine is too hard to write over again but NEVER COME HERE!!!!

Was established by the Sisters of Carondelet, but was later sold by the Catholic Church to become a for Profit Hospital.

Best experience Ive ever had at an ER. I was put in a room immediately and the front desk was very friendly. RN Stacy was very compassionate and kind. Dr. Douglas Campbell was also very compassionate and informative. Both Physical Therapist (one was named Krystal forgot the others name) were very helpful, informative, and kind. Discharge was also very friendly (and this coming from someone who doesnt have insurance... yet) Overall I would highly recommend this ER. Thank you all so much for all of the help and kindness. Its nice to know their are still people who love what they do.

I was only seen in triage and all the lady asked me was how I was feeling. I dont have healthcare so I asked her how much she thought the visit would cost me. Her response made me nervous so I left. Mind you they did not treat me, did not do any tests on me. This was back in February. I never received a bill and now come June I have been sent to collections. Owing $1,140 in medical bills, for what? The nurse asking how my day was? Why wasnt I called, how can I pay a bill or question a bill if I never received it!?

The communication from hospital staff is terrible! Calling in to find out what room my father is in, was such a chore. I had been told nurses would call me back for an update when they were not busy....and that did not happen. Truly frustrating knowing my Dad is there with a head injury and I have no information. Im out of state and this is just poor service.

My mother was sent here for a routine biopsy and when I entered I knew this hospital was extremely outdated there is only one small elevator and a small room, nurses didn’t seem to care about their patients and when she had a biopsy they punctured her kidney and left her in a lot of pain and had to dope her up there was trash left all over the counters. I would absolutely never recommend this hospital to anybody and hopefully my mother and other family members will never have to come here again.

The ER doctor (Kat) is a great doctor, I cannot deny that. But the majority of the other staff should try harder to care for the patients like offer the patient a blanket and pillow at least, and hand you the call button, also if a patient is in pain, offer them a wheelchair?Also building is very outdated and it could be more cleaner

Worst hospital visit ! really bad customer attention and dirty !!

Has to be one of the worse ERs you can go too. Im a caregiver, I took my resident here because of a health concern. Everything was good, the staff and the receptionist were friendly until we were put I to an ER room. Staff (all female) and 5 of them, were all bunched in a group, talking very loudly and laughing like theyve never laughed before. Very inconsiderate of those around them who are in pain and in need of help. Youre there to help people, not disturb them. They should all be fired. Put people who actually care about others in their position!!!

The care they gave my brother during his COVID experience was not acceptable. He passed away today 7/2. THe doctor did not give our family information and didn’t call right before he passed. My brothers wife had to get it out of him a few minutes before he passed. His wife and son got there just.in time to see him pass. No information prior to let the family know. When they arrived everyone was just sitting around yet they said they didn’t have time to call us. Don’t take a family member there. They won’t even test their staff for COVID. This was told to me by a nurse that works there. I’ll

Back in late March, I went in for COVID-19. I experienced repeated discrimination for my gender identity. I went because it was the closest to my house, but that was clearly a mistake.

The staff is first rate. They know their jobs and go beyound them for the patient. Coffee in AM at 4 and it is fresh You can not go wrong selecting St. Jo

We love the care my husband received at St. Joes once he was admitted. Their ER is neither better nor worse than other hospitals. The nurses are truly engaged and speak up as advocates on behalf of their patients. They are free to make recommendations to doctors and other staff members AND their input is taken into consideration. This adds to the excellence of care. As with nearly all hospitals, skilled nursing, and rehab centers, St. Josephs is lacking when it comes to providing a true diabetic diet. TMC is the only facility that we have been to that does.

My mom was there for spinal fusion surgery. The staff made this completely horrifying! Due to covid no family members are allowed and the staff takes full advantage of this. My mom was in the neurological unit after surgery and while I was trying to talk to her on the phone 20min went by with an alarm going off nobody came in to check anything so I called the nurses station, explained the alarm going off the entire time I was trying to find out how she was, the male nurse that picked up said its probably just her iv alarm. He said I guess I can send someone in to check. Adding in a sigh like it was an inconvenience for him. And that only her iv ment for at least 20mins my mother was without fluids and pain management. It continued to get worse and worse. Next day I again called the nurses station to find out why I was receiving a call from my mother @3am crying asking me to please help her. When I spoke to staff the nurse replied. Not my shift wasnt there asked him if he was there for the patients or paychecks, he put the phone down and didnt even listen. Disgusting! Due to covid family members are not allowed to see how their loved ones are being taken care of and the staff is taking full advantage of the situation. Totally disappointed and hope nobody ever has to be treated like my mother was while in St. Joseph hospital

Have spent well over 7 hours waiting in the emergency room for and antibiotic. What the nurse says contradicts the doctor. Very poor communication. Clearly none of the staff is doings this for the right reasons.. Everybody on staff is just here for the paycheck. Extremely poor experience. Probably get better treatment in a third world country. And not to mention the facility itself is unsanitary... Didnt even get treated instead got sent to banner medical. Should have gone there from the start

So I work at a different hospital in town and I go to St. Josephs. It is also the farthest hospital from my home, but I always go there because I know Ill receive excellent patient care.Once when I had abdominal pain, I went to supposedly better hospital emergency room. There was a room full of people (they were sitting on the floor it was so crowded). The receptionist gave me a bucket and told me wait, she couldnt say how long. I immediately left and went to St. Josephs. As soon as I got there, they took my vitals and because they were crowded too, they hooked me up to an IV to give me fluids while sitting on the bench. THAT is patient care. Ive returned ever since for any issue Ive ever had.I dont care if they arent the fanciest or dont have high profile doctors, they are fast at taking care of their patients and thats what matters when youre in pain.

I had a great stay in January 2016 delivering my child, however the billing department is awful and they are wrongfully sending people to collections.Do not go to this hospital unless you potentially want to be sent to collections, three years later for money you were unaware you owed.I had my daughter in January 2016 and in January 2019 I received a collections billing statement letting me know that I owed the hospital money for the birth of my daughter. I of course called to confirm with the hospital that this was a valid claim and that I truly did owe them money.They confirmed and then when I told them I NEVER received a statement, they confirmed they NEVER sent one. They also did not send a claim to my insurance company until August 2018! I called and talked to another outside company (one that came up when researching St. Joseph’s Tucson billing) who is apparently ‘helping’ with their billing and she said this happened to many many people in 2016 and 2017, so I know I can’t be the only one!They are trying to reverse the collections claim, however I am mortified that I now owe around $2,300 from 3 years ago. I am a single mother and would have budgeted this in my life if I would have known. This is wrong to do to patients. Hospitals should have a grace period, but medical bills you didn’t know about should not be able to haunt you 3 years later when they can’t properly bill you. They should be responsible and also send you your bill before they send you to collections!Make this right St. Joseph’s, after reading through other reviews this seems like an ongoing issue!

THANK GOD HE IS ALIVE!My Dad had a major surgery yesterday that could have taken his life. From the moment we got there, everything was bad.1. 2 hour wait2. Needles inserted wrong/took over an hour to get someone who could not tear apart his veins3. Forgot about us in the waiting room to come see him4. Doctor didnt meet/talk to us5. ICU WAS TERRIBLE, no service, help or even care.6. He couldnt stand up for 30 hours and when he was released to go, they didnt help him walk, they simply said, BYE! Didnt help him stand up or even walk.I truly feel like the people he dealt with yesterday and last night DID NOT care about his experience. I would NEVER EVER want him here again.