Had a truck loan through pyramid. Paid it off in full and closed my account with them. 5 days later they charged my checking account that I had with wells Fargo for the full monthly payment amount after my account with them was already closed. Put my account in over draft status, was charged NSF fee through wells Fargo. I call them to ask what happend. All they could says was they were sorry and that in order for me to get my money back I had to go down to the branch and pick up a check. Being 30+ minutes away and on my companys lunch time that I took off work to go down there not including gas, with no compensation whatsoever. Their excuse was the employee who helped me was new and forgot to turn off ACH payment. I was treated like a number and not a loyal customer. So basically they can take money out of your account without your permission but cant reverse the charge back to my account? You serious?Consumers beware!!!! Do not bank with them.

Everyone is very helpful!! Alice is amazing and does a wonderful job!!

What an amazing credit union! The staff are beyond helpful and offer truly exceptional services!

Very Friendly teller. This credit union is a shared facility with sister credit unions, an important asset during annual visits to Tucson. This place has great parking and is in a shopping center with restaurants and a variety of retail stores. Quite convenient for travelers.

Great Customer Service and the staff are friendly! I recommend Pyramid Federal Credit Union!

Been a PFCU member for over 15 years.Is a friendly helllo from the tall blonde teller at the Oracle Road location asking too much? After I stood in line for 25 minutes she returns from lunch with an all business attitude. She is short-tempered and ready to bite your head off. What nonsense! Lady, you are receiving a paycheck from the generosity of the customers whom invest in PFCU. GET A GRIP!

Kesia, your job is to be helpful to your customers and to make them feel good as soon as they come in but instead you choosed to judge me by accent. You were rude, mean and unwelcoming..your facial reaction is TOO unprofessional, with people like you it makes it harder to recommend someone.

Great place to bank!! Very helpful and meet all expectations.

Worst bank ever. Worst customer service ever.

Great credit union

Excellent services