Great place! Staff are all so friendly and smart. High level of customer service. Clean and organized. Bright and cheerful. Absolutely recommended.

This is where we get all our needed medical appliances. They have every items that you need or can order it for you. We were in yesterday to get a cane that my doctor ordered me to use. The young lady what waited on us was terrific. She showed us several and then adjusted one to see if I was comfortable walking with it. after several adjustments, I felt very comfortable walking with it. She also showed us several different items to place on the bottom of the cane to make it even more safe and easy to use. I have used the cane for two days now and feel very confident that I will not fall when using it.

I originally gave the company a 1 star after a bad experience with receiving a bedside commode for my mother. Soon after Josh called to rectify the situation. He explained their was some confusion regarding insurance information and was willing to do what was necessary to make things right. In a couple hours he personally delivered the commode to my home with a bag of goodies! Customer service could not have been better. Thank you.

First time I spoke to Jen we talked about what would be needed for a wheelchair. She seemed a bit annoyed at first but the more we talked the easier the conversation went.Fast forward to a few days later (today) my doctor submitted a prescription for a wheelchair. Jen called me with the most annoyed tone I’ve ever heard. When I asked a couple questions she kept sighing as if speaking to me was a chore.The company were unable to fulfill the the request via my insurance and I totally understand that. An already frustrating situation became more irritating with her sighing and pausing for a long time before answering. To the point that I had to say “hello?” a couple times because I thought no one was on the line.

Great experience. Came to repair my grandmothers wheelchair. He was very helpful and quick. This is our second time here now. Thank you.

Josh stayed after hours to get my scooter, my sole source of transportation these days, rolling. You rock, dude!

5 stars are not enough. Great customer service, knowledge and the variety of much-needed items for the little things that you can treat at home, especially in the middle of this pandemic where the ill patients require the emergency facilities to be available for them.They kept the same and even better prices, not like others that doubled(+) the prices. The item that I needed was not available, and he was honest and not tried to push sale an item that was not going to help. I will definitely go back: I bought 2 items for friends that are first responders and they need a few more items.Amazing experience! I recommend Health Aid to anyone I know! Stay safe.

Its a shame I could only give 5 stars when I want to give 100 stars to this store and its staff. What an amazing experience! I want to credit Shane Lowe for helping me with a Power Recliner purchase and getting it for me the next day! An amazing experience and I recommend Health Aid to anyone i know!- Michelle

5 stars is not enough for the excellent and personable customer service I received from the folks at Health Aid. I almost didn’t even want to write this review because it’s been my hidden gem during the COVID-19 pandemic but it is necessary.Genevieve was so kind and willing to answer all my questions, help me find the products I was looking for and made helpful recommendations. They are offering convenient curbside pickup during the pandemic.I was able to find much needed supplies at a great price. I was able to get a product for $8 that is almost $30 on Amazon. I am proud to be able to support a valued local business that has been in the Wellswood area for a long time.

Great service, friendly staff, variety of products.

Weve done business with Health Aid Company three times now. We rented a wheelchair, bought a walker and now just recently purchased a transfer bench for my mom to be able to shower safely. I love dealing with them because they are so kind and have great prices too. The bench is superb quality at a very reasonable price. I highly recommend them!

I have bought several items from this store to include cushions for my husbands chair because he was having problems getting up from the chair because it was so low due to a car accident which broke his sternum in two places. Ive also rented a lift chair and wheelchair for my Dad when my parents were down visiting and staying at a nearby hotel... the people here are all very courteous, attentive, and accommodating. They go above and beyond the call of service here. I needed the chair and wheelchair delivered to the hotel so it could be put in their room (my Dad cant sleep in a bed, so he sleeps and is more comfortable in a lift chair). They delivered it and picked it up without a problem. Recently, I purchased a three wheeled knee scooter for my husband because he has a nasty open wound on the bottom of his foot... it arrived in a box and had to be put together. I tried my best to figure it out and put it together, but was unable to. So, I called this store to see if they could help and told them that I would pay for them putting it together since they rent the scooters I thought that they would know how to put it together. They said Sure, bring it by without hesitation. I brought it to the store and two guys worked on putting it together, it only took them about 20 - 30 minutes. The fee they charged was minimal. I am so thankful for their help! Everyone here is just awesome!

Such knowledgeable and caring staff. They seem to have everything you need! Easy to find and park!

Called and spoke with Jay, informed him I had a script for a wheelchair for my adult daughter, he asked what insurance, to which I replied medicare and blue cross. He informed me that only if medicare was the primary and wanted to know if I had power of attorney...I said no, however I have been handling her affairs for the last 10 years, to which he responded with I would need to bring her in to sign....he asked what kind of wheelchair I was looking for, I have no real knowledge of wheelchairs, so my response is something light weight and easy. He mentioned a transporter and quickly advised that my script/insurance could not be applied. I asked if a wheelchair would have to be ordered. he said they had a variety on hand. I told Jay I would come in and look and make a decision.

Great place!!! Excellent service and wonderful prices on health care equipment! The health care sales person Shane was experienced and a wonderful help in helping me pick out the right cpap mask.

Called about a charger and the technician wasnt available at the moment. I was promised someone would call me back with information and nobody ever did, poor service in my opinion

They are great! Super-helpful, good selection, and very nice. Our new go-to medical supplier!!

I purchased a free standing toliet safty rails for my wife today, she was having trouble getting down and up from toliet after knee surgery on Monday.This product is makes so easy to get up and down, amazing . I had a hip replacement and sure would have liked it. But it is mobile so you can use it all over the housJohn Kingmadee by essential. thanks

Very professional, they had exactly what I was looking for for a reasonable price. I will make this my new place to get my medical supplies thank you so much!!

Great assistance with some devices my father needed. Hard to find helpful people that will spend time with you in this industry. The orders took a while but overall these people are the best.

I continuously receive friendly and expert service. I will gladly recommend this business to friends and family.

“Very friendly staff and I always receive excellent customer service.”

Been using this store for many years, for myself, family and friends. I never have hesitated to reccomend this friendly store.

Great place. Been coming here for years as I am a caregiver.

Our experience was excellent. People are kind and very helpful

Shane helped me with a patella support. Great service and advice.

Go out of their way to get you want you need. Very caring staff and so helpful.

Great DME products and excellent customer service!!

Thank you for your help today guys happy with results ! Have a great weekend!

Shane was absolutely awesome to work with, he was very helpful and knowledgeable!!!!

Excellent customer service and knowledge of products. Good prices!

Excellent place great people they will go the extra mile to satisfy you. If they dont have it they will research it and order it for you...

Great customer service experience!

Staff is very friendly and helpful! Thank you!

Shane was amazing!

Front staff is incredibly rude and unhelpful.

Good costumer services

Nice place

Very professional

They order what I need and call when it comes in.

Good customer service

Excellent

Rude Staff!

Always good deal!

Very good service in general

Well attended and good product

Order a lumbar girdle and they made me the case of a dog .. they are racist ..