Super nice people. Got my o2 within a day. Actually, within a few hours. Very pleased with their service and delivery.

Lucy was very kind, helpful and informative she made sure everything fit ok and She explained everything about the machine. Thanks Lucy !! I greatly appreciated you!!

Very prompt on delivery and explaining the set-up and and how to use it. Thank you!

Thank you for the great job your staff did today including the person who answered the phone (she got the answers right away & had a very nice way about her, made you smile to talk to her), & the gentleman that delivered the new unit to the house (he was very knowledgeable & had a nice way about him). I was also very happy to have my problem taken care of the same day I called w/o any hassle, that is a big deal!!

Prompt. Great attention to COVID protocol. Great product knowledge. Very friendly and professional customer service. I always appreciate doing business with Aero-Care in Springdale, AR.

They are prompt on bringing me my oxygen and the drivers are great!! Kris is very efficient on making sure i have all of my supplies and taking my readings all around makes me feel very good..

Lucecita is a lovely person. She was very kind and helped me and answered all my questions.

Picked up a new CPAP machine. The Respiratory Technician was very knowledgeable and helpful. Gave me detailed instructions and answered all my questions.

Aerocare does a great job of taking care of my every need for Cpap treatment. I can rely on them to make sure I have my supplies, and there employees are very helpful and informed.

This company is horrible. Their staff is very rude and unprofessional, especially Whitney. They give you extra supplies that you do not need, which cost you more and if you need to return the equipment (CPAP) because you cant use one, they ask for the unopened supplies and equipment back. They refuse to give you a refund on those supplies you returned and claim that it is a donation. I would definitely not recommend them to anyone and find a more reputable company to obtain your medical equipment and supplies from.

Poor customers service. Never get an answer, they loose yoir returned items and still bill you. Messes up insurance info. Worse medical supply company. Wouldnt recommend thsi company to anyone.

Friendly people! Great service. Everything was thoroughly explained and shown regarding the cpap machine. Supplies are delivered on time always.

I have been there Two times and everyone was very helpful no issues!

They were very helpful and the product was sent on a great timely matter.

The tech was pretty helpful. I just wanted him to confirm .that my oxygen consentrater .had given out .. trying to get my doctor to call aerocare. And have the machine replaced.. so we shall see how the chips will fall.. good luck to me ..& you . If you get to bring me one back ..

The staff was pleasant and observed all of the CDC rules. Staff was knowledgable and helpful. Good experience.

Local number on google now goes to a corporate number. Unable to get a hold of local representatives. Out of stock on items like 4 wheeled walkers with an estimated time in arrival multiple days . Our office had to loan a patient an assistive device because they were out of stock.

Great experience & very friendly folks!

The Technician who came out to service the oxygen concentrator was very polite and friendly. He notonly replaced the machine but also the tubing that my husband had on the other machine, and told him it should be replaced every 6 months. My husband has COPD in the final stages, suffered a major stroke on Oct. 7, 2020, and we both had Covid-19 in Dec. 2020, so with everything that he has its very important that the machine not go out on us. We are both 82 and so appreciated the kindness of this Technician. Thank you so much.

I did not know what to expect, so when things transpired smoothly, I was happy.

We needed assistance after hours and AeroCare was amazing. Came to the house at 9:00 on a Saturday night. Very courteous and thorough.

Great service very professional polite and quick resolution

Professional service. Very friendly staff. Go out of their way to help you find the best equipment for you. Easy to schedule an appointment.

Kris was very helpful and took her time to really explain everything to me. Great experience and customer service. I know of anything comes up I will definitely reach out. Thank you Kris!

Lucy was very helpful. She explained everything very thoroughly.

Very helpful, thorough and caring!

My first visit with Aerocare went very smoothly today.Kristen was professional , friendly and very thorough .She explained everything in detail and repeated those I didnt quite understand.I highly recommend her and AreoCare for your medical supply needs.

Great experience at AeroCare in Springdale, AR! The therapist was very throrough and ensured all of my questions were answered. Very positive experience.

I have been with AeroCare for at least 6 years. I have always been very happy with the service and the people who work from the offices. Always friendly and very knowledgeable. Great people! Way to go AeoCare. Thanks Kurt for the friendly conversation we had when you delivered my new nebulizer machine. 😊

Kris was awesome, she helped me out with the machine itself and supplies. She was informative and made me feel better about having to use it in the first place. I am very happy to have met her.

They were wonderful to work with. Very friendly and professional. They took the time to go through all the questions I had and made me feel comfortable.

Friendly and focused on meeting our needs. Gota better fit for my mask and my machines program updated. Very satisfied.

Excellent place! Very friendly and informative. They will work with your insurance to get you hooked up!

In and out with everything answered and taken care of perfectly. Kristin is the best and everything was so Covid safe.If you need CPAP or BiPap care you need to first visit Aerocare Springdale AR and if your lucky Kristin will set up your new equipment for you.All the ladies are great and very professional.

Kristin did a great job explaining and then repeating instructions as many times as I needed. She was very patient and personable.

The staff at Aero Care have been attentive, professional and efficient since the first phone call to establish a consultation appointment.Kris was very knowledgeable and thorough in explaining equipment and procedures during the consultationI was very impressed with the level of assistance and the environment of caring at this office!

Always get great customer service! Kristen is amazing as well as all the staff. Feel they are genuine and truly care.

Lee was great, really flexible to make sure I could get set up and have time for training and fit around my schedule. Before they contacted me they had already gotten all the info from my insurance and I knew in advance what it would cost me. They helped get me a unit that was best for my needs and was the easiest for me to use. Thank you!

Ive been doing business with AEROCARE in its various iterations since 2003. Exceptional customer service!Over the years I have had the opportunity to interact with so many medical, technical, billing people and always a positive experience.Especially PENNY in the OKC office who is a top of the line expert on installations and product upgrades....RICK, DAVID, and AMANDA in the Tulsa office for technical help.....and billing supervisor DIANE in the Colorado office. These folks, in particular, and so many others make the need to interact for CPAP and sleep care an enjoyable & fruitful moment of necessity.Reach out to PENNY in OKC and get the process started, and see what I mean !!

They make make sure you get the Supplies you need. Make sure everything is a great fit for you and that you’re comfortable with everything that you were going home with.

The people are indeed very nice but they never seem to have the needed info. I find it highly interesting that I paid $17 for a replacement part that they then billed my insurance $39 for, but I discovered that I could buy from Amazon for $15. Overhead I get, markup I get, but 200%? So I looked up other things. Turns out theyre getting something like 100% markup on everything you pay for *before* they bill insurancem except for the cpap itself, thats just 100% markup alone- and that is just for the machine, you pay an extra fee when you set up that easily covers the respiratory therapists time and some markup.

They are ALL so personable, kind and patient. They know us and listen well and don’t give up trying to help us get used to the cpap machine.

You always treat me like family and, thats important to people my age. I would recommend AeroCare for anybody. The only thing I would want to change is that you guys start carrying those portable oxygen machines again

Extremely helpful and kind with no pressure on rushing through the details of learning how to operate equipment.

Kristen was so helpful. I have been trying to get using my machine with no luck because of myself. Went in to see Kristen she spent time with me and I came and starting using my machine with compfort. Thank you Kristen

Had a great experience with Kris Phillips. Very informative and helpful.

Everyone are very attentive to your needs. Questions are answered, products are the best available. Recommend to everyone.

I have no trouble with Aerocare and they take care of my needs.

We have been a customer for about 9 months. They are always friendly and helpful, and eager to meet my requests and deliver supplies on a very timely manner.

Kris was very friendly, explained proper putting on and taking off of my mask as well as instructing upon the importance of cleaning it. I’m sure this is something she could teach in her sleep or speed through it to get through it, she took her time making sure I understood everything.

It was a great experience and Calvin was great!!

I couldnt have asked for better customer service. Kris was so helpful and did an amazing job explaining everything to me. Thanks!

The young man was very informative and helpful. He couldnt get the machine to do what I said it did so he traded it out to test it at the shop. I appreciate AeroCare for their service.

Excellent and Super Friendly staff.

Calvin was very personal, polite and informative

Always there to assist and answer any questions! Excellent service!

Needing to learn to use a CPAP machine was a daunting challenge to me. The local AeroCare office here in Springdale, Arkansas addressed my concerns and needs from my first contact with them. After meeting with Kris Phillips for an hour of her patient and through instruction I came home with a machine that I felt confident in using. Since then I have been able to employ this technology to address my medical needs ever since.I would recommend Springdale AeroCare team.

I love AeroCare home medical supplies theyre very quick at getting my oxygen and tubes and cannulas and whatever else I need and theyre very polite thank you AeroCare

I have been getting my oxygen and supplies from this company for years. They are very friendly and always bring things on time. If you need this kind of service, this is the one you want to use.

Awesome people, professional and VERY knowledgeable!

Have used Aerocare for years, I used to work in medical field and I knew they had to be a great company with all the patients that requested them! Had to try another company once due to insurance, that place was horrible so I quickly changed my insurance back and went straight back to Aerocare! We will never use a different company again. Thanks to Aerocare for all you do. Harold and Debra

The rep showed up exactly when he said he would. A company rep keep his word is very important to me.

Daisy is professional, knowledgeable and she listens. One of the best techs we dealt with.

My Experience was excellent my technician was very helpful and knowledgeable about the cpap I was getting I highly recommend this place

Very helpful, professional, and worked with me to get my moms equipment in a timely manner.Thank you

Good people to work with. They are responsive to my needs and professional in their work.

Chris helped me select a fifth mask for my Philips BiPAP. She fitted it and got me up to speed on how it should work compared with the others I have tried,Good, prompt fitting and conversation.

Aerocare used to be top of the line. I was trying to get a c-pap machine for him as his had broken. They messed around wiyh this for months. Evrrytime i called there was an excuse for why insurance wouldnt pay for it. I finally asked how much they were and was given a price if i just bought it wothout insurancr. I was told if i did it that way all supplies would be out of pocket. My husband passed away on 1/13/2020 and yestrtday i got a form from his insurance saying his cpap machine had been approved. Im so disappointed with their service and would recommend using someone else. The items they have are a matter of life and death sometimes and they shouldnt be able to drag this out for so long. Im very disappointed in them and really believe the cpap machine would have helpef my husband.

We had an appointment with them and they left a message LATE afternoon the day before, wanting to reschedule. We tried to call them back, but it keeps going to voice mail - cant talk to a person. So, we dont know what to do. Do we have an appointment or not? We made special arrangements to be able to go in this morning, but no one will call us back. Are we supposed to go in or not??? We dont know. TERRIBLE customer service!

You can always rely on Aerocare , prompt and reliable

Waiting on mask and hose requested in March. Last fall received calls saying my husband wasn’t using his machine enough and Medicare wouldn’t pay. He uses it 8.12 hours per day. They had provided him with a new machine. They read at the office and was showing not used. They finally agreed it was a bad machine or because we had a metal roof. But if was several months of arguing.The next problem came when they billed and we have a supplement that pays. We called to ask why they were billing and they said they were checkingNo one returns calls can’t talk to billing and reception says they will text billing.THEN they billed us using a debit card we early use and we don’t know how they had the #. This caused us to pay an overdraft fee. We have now called 3 times in a week and no one is returning calls. This is the slowest most unprofessional uncaring group of people anywhere. One star is 2 too many

Purchase a potty chair, shower chair, and walker.they was good products and reasonably pricedThey were very helpful in my purchases.

Everyone went out of their way to help me. I was well served!

I like communication. It makes ones experience much better. I was in the Springdale office today to pick up my equipment. The employess were nice and helpful. Kristen took her time explaining things in detail for me. I drove 2 1/2 hours from Mountain Home to do business with them. They were great!Thanks Kathy, Miranda and Kristin!!

Still waiting on my cpap machine. Been over 6 months. Call but can’t reach anyone but voicemail

Really helpful folks. They answered every question and made sure I was comfortable with equipment and ordering new supplies.

My mother uses areocare in springdale arkansas. They have top notch service. Staff is helpful, freindly and courtoues. Bill directly to your insurance.

Always helpful, knowledgeable, and friendly staff.

Nice people. Excellent explanations and demonstrations.

Excellent training and support

The insurance department is lacking. Have several issues filing for complete purchase of equipment.

Nice people

No thank you

Very slow and inefficient

Very nice!!!!!!!!!!!*