Please know that those 2 stars are exclusively for Dr. Mcdermott and his bed side manner. Everything else about this office is mediocre at best. If you are already unfortunate enough to have to have surgery, you can definitely guarantee to be given a huge run around. After ensuring you that you are of utmost importance on her sticky note, Hope will then ignore every attempt you make to acquire about said surgery, and a mysterious balloon payment will be demanded 1 day before surgery (2 days if youre lucky) that was not disclosed in any other preparatory appointment leading up to it. Even if your out of pocket deductible is met. And FMLA paperwork, you will probably have to pay for that multiple times too, and everyone in this office (with the exception of Karen) becomes extremely defensive if you question anything. But please do ask those important questions so that you arent taken by surprise like my husband and I. And if it wasnt for McDermott being such a wonderful surgeon and I could JUST rate the office staff, they would recieve 0 stars.

Dr. McDermott performed a flawless surgery on my left rotator cuff repair, and SMC Rehabilitation Services provided my physical therapy within the same office at North Grove. Jeff Pothaven provided my post-surgical physical therapy treatment and deserves an A+. This team got me back to playing my musical instruments ahead of schedule.

Dr. James M. needs to work on his social skills and LISTEN to his patients. For future reference I wouldn’t even bother coming here.

They make you wait for hours before you see anyone.