Im new to the area and needed a Dr quickly because of medications I take regularly. I received an appointment in just a few days. Intake person was very friendly and told me everyone working there has been there a long time, so no big turnovers. I was called in pretty quickly and didnt have a long wait in room. The NP was a knowledgeable and caring person who quickly took my information and made a referral for me that day. I received a call the next day from referral. I was impressed with the staff that I saw and will recommend this office to family and friends.

I love Dr. Bailes! He is a fantastic doctor and ALWAYS so helpful but the lady at the checkout counter is ALWAYS SO RUDE! Every single time that I checkout she makes me feel like I’m an inconvenience for her and like I’m bothering her or something, well lady I’m sorry, this is your job and it’s evident that she doesn’t like it so she definitely needs to find her a new one!! 😡😡

Its a great Drs Bailes office!

Dr Bailes has been my Dr for nearly 30 years. When I had issues with a surgery and was struggling he came by my house to lend aid. I trust him, his staff and his knowledge.

NASTY RUDE PEOPLE DO NOT GO HERE!! I was a patient here for over 20 years and it all went to hell in the past few years the people have turned into really nasty and rude people. Do not go here if you want professionalism. My family nor I will ever be returning

Ive always had the best of care from all the staff at Westgate Family Physicians, from the front desk to the nurses and all support staff, but especially my personal physician, Dr. Stephen Hess. Their wait times are minimal and most often, based on my experience, they can work you in on the day you call or the very next day at least.

Great physicians, nurses and office staff.we have been patients since 2002. Always understanding, knowledgeable and efficient. Nurse always callback and answer my questions or concerns.

For some reason now they are telling me I have to pay a balance before I can be seen. I just went a month ago and now they are asking for my balance. This has never happened before. And I’ve been going since I was a child. They have definitely lost my business! Gene has a very nasty attitude. Talking softly but with an attitude. I wonder if it is a reason she always gets smart with me since I am a black woman. Love the doctor but she needs to learn how to give great customer service! If it wasn’t for the patients, she wouldn’t have a job!

Been seeing Dr.Hess about 25 yrs.now,always very professional, their staff the most warm and caring people.I would highky recommend them..

Ive been going here for over 30 years..great place to see doctor.

The doctors here are excellent but the staff aside from Sophia are extremely rude! The receptionists literally came to the front and tried her best to convince my pregnant wife to go to another doctor, we insisted that we wanted to see my lifelong doctor, Dr. Robert Jackson because he is a Christian doctor and excellent...but the receptionists continued to suggest another doctor even though we agreed to pay all required fees. I dont understand the evil disrespectful attitude towards my pregnant wife when you know full well you represent a line of Christian doctors. Its sad whenever the staffs attitude is such a poor reflection of the doctors attitude because the difference is night and day! Id be ashamed to treat anyone that way in general...how can a receptionists be giving out medical advice saying it would be best to see another physician? Or maybe shes so ignorant that she doesnt even consider you might just wanna see a doctor based off of character and reputation.

I couldnt ask for anymore. I had the Shingles and Laurie squeezed me in to see Dr. Hess the same day. Dr. Hess put me at ease like he always does. Plus the lady in the back who weighs and checks your blood pressure is so sweet and nice. The ladies in the lab are also very nice too.

Went here for sports physicals growing up. Its odd that my PUBLIC high school would require physicals from a Christian practice, but I digress. Only go if you think your physician(s) espousing their religious beliefs is more important than your health. Perhaps if Jackson spent his free time studying the latest medical research instead of writing horrible opinion pieces about controlling womens bodies then maybe there wouldnt be such bad reviews about his quality of care across the internet.

Dr.Jackson is a good man. He has been my primary care physician for about 30 years. Have seen pretty much every doctor in the building and never had a problem. Been with them since childhood. Friendly staff. Used to take forever now youre in and out in a jiffy.

Great Dr I love this place. The only thing is they need to update there website it say Friday the office closes at 5pm. Called at two and was told the office was closed

My physician is Dr. Hess. He has been my family physician for many years. Hes patient, caring and very attentive. I couldnt imagine going to another Doctor. I trust him and thats hard to find. The receptionists on the other hand, never seem to remember me. Im not easy to forget I have a lot of art work on me...? However, as long as my doctor cares and treats me properly thats really all that matters. Thank you Doctor Hess for all the years you have taken the time to listen when I needed a ear and for going the extra mile. Your very much appreciated!

I see Dr. Bailes and have been for several years! Hes a great physician he has treated me for numerous conditions an performed procedures such as cortisone shots in my shoulder an fingers! He has always took very good care of me! But dont even think he is one of these Drs that will give you anything you want because he want, I really admire him for being so blunt and to the point! He will tell you like it is!Always be honest and up front with him and he will take excellent care of you!!

Dr Hess is a great doctor ! Hes taking very good care of me and my husband for years .

Dr. Bailes was phenomenal! Although this was my first visit, I was extremely impressed with his attention to detail and his observations. He truly cares about his patients.

Always greeted cheerfully by front desk when I walk in. Great support staff! I have seen Dr. Bailes since 2002, and on occasion Dr. Hess. They are both great.Concise, caring,answer questions, and great call back turnaround if you need to speak to a nurse. Great atmosphere, peaceful office.

My husband and I have been going there 30 plus years they have a wonderful staff of doctors and nurses cant imagine going anywhere else.DR Bailes is our Dr.

I have been seeing Dr. Bailes at Westgate Family Physicians for about 23 years. The doctor, nurses and all the staff are kind and compassionate. I highly recommend Westgate Family Physicians!

Technology is up-to-date, can check my annual physical results on my cellphone. I see Dr. Bailes and he is great.

They make you fill out information on a tablet everytime you visit. If you have to have labs done, they emphasize they wont call you about the results; they mail them. Cold and impersonal staff. I liked Doctor Latzka, though.

I had been attending Westgate Family Physicians for a number of years, but Ive finally reached my limit. Wait times are long. The staff is impatient. And the doctors spend little time with you.I started seeing Dr. Bailes. However, a few years ago my meetings with him became more and more rushed. I felt like I was a burden if I asked him questions. He was in and out of the room within three minutes. Meanwhile, I would get charged full price for an appointment (sometimes at an extensive session rate if I asked too many questions). This is after I had to wait 30 minutes (at least—sometimes an hour-and-a-half) after my scheduled appointment time.I then switched to Dr. Latzka, who was better at first, but then the same thing continued. Quick appointments. Wait times long past my appointment time. And a nurse and staff that seemed all but helpful and more often than not very cold.Well over a decade ago, when I started attending, many of my family friends were also going there. Thats not the case now. Since theyve started dropping clients they started requiring me to come in every six months for a follow up appointment. I only take one drug, Prozac, which Ive taken off-and-on since 2005. Suddenly, they started to require me to be seen for refills of the drug, and charging me for a full doctors visit each time. This is completely unacceptable, and a cheap ploy from them to get me to spend more money at their struggling office.Im not willing to put up with this anymore. Apparently the concept of Do No Harm only applies if youre willing to pay them enough money on repeated (and often useless) visits. Ive since scheduled a visit with a new doctor that comes highly recommended form many friends. Save yourself some time and trouble and dont visit this place.

Great staff, friendly and helpful. Dr. Bailes is a good man and great physician.

Dr Jackson is pleasant and very knowledgeable person. Would share every problem with him and he would be able to help!

I been seeing Dr Hess since he started there and the nurses and staff is all very helpful and friendly very good Doctors.

This has been my Doctor since forever and I love love love them. I cant imagine what I would do with out them.

I have been seen their since I was child. It has dramatically changed. although they portray a Christian based facility and may in their personal lives, the ethics of the work do not reflect it (no matter how many bibles they give you). I had an appt. and was told to come back for alternative treatment if my symptoms did not improve in a couple days (Saturday), that was on a Monday. I came to the office told the doctor I had seen that i had been seen earlier in the week and no changes had occurred. The on call doctor that day, told me he could not do anything else or change my medication, this was after i told him i was instructed to come back. Not only was a charge an additional fee for coming on a Sat, i did not receive any different information or help when i was instructed to come back, i was also charged a regular appt fee plus extended appt charges. On a different occasion, i was placed on antibiotics, the doctor told me to use them and if i did not feel any better just to call, and he would give me a stronger dosage. Again i did this, now they are saying i have to come in for an appointment, i told them i did not need too i was instructed just to call for a stronger medication. This office has turned into an unethical money maker. I am very disappointed and i am looking for another internal medicine doctor.

Great office. Staff is so friendly and Dr. Hess is awesome!

I really love them. Very sad that I had let go. Moved out of state. They are like family. Very well missed.

EVERY time I went to see Dr. Latzka, I waited 45 minutes or more to see him. He was very nice and personable, so I did like him. I have type 1 diabetes and had seen an endocrinologist, but I had to leave that practice once I graduated college. Dr. L told me he felt comfortable taking care of my diabetes. I was just getting adjusted to having a new doctor, and I forgot to get a new prescription written at my first appointment. This prescription was for insulin (which I NEED to live) and they refused to call it in over the phone. It had only been a couple of days since my last appointment and I refused to go in again and wait an hour. Each month I went to him, I had to get labs done which costed a ton. After doing that three months in a row I just stopped. For the 14 years I saw my actual endocrinologist, I only had to get labs done TWICE A YEAR. This office is out to make money. I recently moved out of Spartanburg, and I went to get my prescription for testing strips filled. If the doctor had known anything about what a T1 diabetic needs to do, he would have written my prescription so the strips would have lasted 2 or more months, but instead I was running out in less than a month. I called the doctors nurse and left THREE voicemails about getting him to re-write my prescription. They were never returned. In fact, in my whole ordeal I NEVER spoke to his nurse. One of the options on the phone list is to be charged $20 to have your prescription sent in over the phone. I was told by the RUDE receptionist that they would do that for other cases, but not for mine. Then I told her to just transfer me to someone who would refer me to another doctor and she told me that they didnt do that there. Finally I got a hold of someone who was actually helpful, Jennifer in referrals. Although it is not her job, she worked out my prescription ordeal and got it sent in to my new pharmacy AND referred me to another doctor in the same day. Although I truly do think the doctors here are very kind, they will do anything to make money off of you. They have long wait times and rude phone staff. Just talk to Jennifer and get yourself to another doctor.

Ive gone here over 30 years, and I get treated like family. All the physicians and staff are great.

Horrible for new patients. I walked in to sign in and was told to have a seat and “she” would be with me. I sat in the middle of the waiting room for 30 minutes with no acknowledgement while other patients came in, were checked in, and taken back. I stood up and left with an empty waiting area and still received no acknowledgment.

Love this office!

Really pleasant experience!

Best family doctors around

Nice and friendly staff

Love it!