I went they first opened and everyone was nice and my experience was great. After a few months I went back and people at the counter were super rude. Without explaining my medical details let me just tell you I was asking to be accommodated due to my condition and the girl at the counter was loud and telling me my issues was “no big deal” and was discussing my situation loudly like it was everyone’s business. I asked to speak to her supervisor in hope to gain understanding as to why I could not be helped. This issue has never been a problem at any other clinic/ doc office. She was just as nasty condescending and when I went in The room the receptionist girl was still yelling at me. I was not rude but I stated how I felt and asked questions. I have never felt so insulted. They are obviously used to degrading people. If you ask why or if they can explain why they can’t or cannot do something- that to me was very simple- they are bothered. They are very disrespectful and could care less about the people that go in there. I will never go there again. Do not take your children there!

This place is an absolute joke. The so called Dr Gary Rauch has no clue of what he is even doing. How can you look at a patient/ or parent and tel them if it’s not step then it could possibly be one of the other 260 viruses that are going around. I’m sorry but the reason that I came here was to find out what’s wrong with my child. From the receptionist to the nurse and then the dr not one of them even looked at her chart. If they had at least one of them would have known she had tested positive for Covid a month ago. This is ridiculous.

Super clean, fantastic staff. Everyone was very friendly and the rooms were so neat, took my son and there were already cartoons on the tv when we walked in. They did his test and gave him a popsicle to make him feel more comfortable i will def be back. And they actually see sick people inside instead of trying to make you do everything at home.

Every time I have gone to this Imideate Care Center, it has been a great experience. THANKS FOR ALL THAT YOU ALL DO!? 😍💗

I am so upset I cant sit inside with my brother and wait on the doc.The lady at the desk said because we didnt have an online check in we couldnt be together????Its hot out here and she let other couples stay in there??? I understand bout children but why let see stay together and some not????I am so Mad!!! Tell how this is right!!!!!

This is all together the worst clinic to ever go to. My girlfriend went in for a minor issue... but sat there waiting JUST TO BE CHECKED IN for 2 hours. Then she gets prescribed 3 medicines, they print her files and shoo her off. Turns out they prescribe 3 unnecessary and expensive medicines that would do nothing to help her. Please don’t waste your time here with these bored “doctors” and yes, they do talk about their patients once they leave the room.

Walked in today and while sitting in the lobby I can see the staff sitting in the back on their phones (4) no are here!!

Head Doctor Dr. K something, Whatever, is rude and Demeaning. Might be fine to come as an adult, but if your bringing your child go ahead and expect to be told bassicly that you dont know anything.

This is worst place to go the ladies at the front desk are rude and unprofessional. You need to get better people working here. I will never go back here!!

I just had a terrible visit. I am a 36 year old woman with cervical cancer, and my back, out of nowhere, started hurting horribly. It swelled up and bruised along with my hip. I havent done ANYTHING to injur myself. But all the doctor did was barely touch my spine, and he threw some prescriptions at me and was done. I didnt go there for prescriptions. I went there for an answer! They should have been much more thorough, and all I can say is they better pray its just a pulled muscle or theyll be hearing about it. I suppose theyre so used to drug seekers complaining about their backs. But if that has jaded you to the point where you cant do a real examination, then maybe its time to switch fields or professions. I had to self pay out of my pocket to take myself there because I was concerned and worried and have two kids to care for, and I left feeling even worse. NEVER AGAIN.

Be careful going here, they bill as if they are a regular doctors office and not as an immediate care facility so your insurance may not pay the claim. They told me to appeal the claim with my insurance and proceeded to send me to collections before the appeal was finalized.

We arrived at 4:54pm per our cell phone. They close at 5pm on Saturday but the door was locked already. We called and could not get anyone. An employee came to the door to let someone out and my wife asked about coming in. The employee said they close at 5 and my wife told her we arrived at 4:54. The employee said they went by the Spartanburg Regional sign outside the building which we noticed is about 6 minutes fast. The employee said she would see if they would let my wife in but never came back. We ended up at a different urgent care.Response to Owner - After we left Saturday, I called the phone number again and the answering service answered. I told them the issue and they transferred me to the office managers voice mail so I could let her know what had happened. The office manager called me on Monday afternoon. She apologized and said they should not be closing before 5 and should not be using the sign outside the building because it was fast. They should have been using their cell phones to check the time.

Great care here

I brought my 9 month daughter to this location and we received great service. We were in and out in a little over an hour and our little lady is feeling much better now!

This urgent care was wonderful. I came with my 16 month old twins. The receptionists were extremely friendly and helpful. The nurse that I worked with was lovely and went above and beyond to help me. NP Jennifer was extremely kind and helpful. My twins are doing better with their care. Thank you!

The nurse practitioner rushed me and my 11 month old out . Didn’t tell me anything about what she diagnosed my child with. Gave us a prescription and said have a nice day. Took my baby to his actual doctors office , which I should have done in the first place , and they said he was misdiagnosed and the antibiotic he was prescribed was for something completely different. Won’t be back to this urgent care.

Terrible service, waiting hours in the waiting room as well as in the room, and the staff all with an angry face because we asked them for an interpreter in Spanish

Spent 90 dollars for basically to take my blood pressure and tell me I have a cold, but didnt give me any medicine to help me rest or feel better. I waited over an hour for all that. No help at all. Never go back here, they basically wanted to send people out the door so they could go home.

I wanted to thank the clinic for the great service and care they provided to my daughter and myself tonight. My daughter was running a very high temperature and they immediately took her in a room to take her vitals. A doctor immediately saw her within minutes of me completing paperwork. Everyone was professional and extremely nice from check in, medical assistants/nurses, doctor to check out. I rarely write reviews but I wanted to tell the staff how much I appreciated them taking great care of my sick daughter tonight. Thank you!!

The staff is professional and welcoming. Best urgent care experience in this area, so would definitely recommend and will use again. Thank you.

Checked in online and still waiting one hour later. I have horrible neck pain and was avoiding the hospital for that reason ( wait time). Would not recommend this location to anyone

When I’m seen at the doctor’s office, sometimes my prescription is not right or I have a problem to address about whatever issue I came for or with my kids. I always have a problem getting a response in a timely manner or the concern to help me is nonexistent. Once you leave the office they no longer care to help.

I took advantage of the online check in. It was easy. I notified the reception desk when I arrived. They called my name while I was in the restroom. I was very disappointed to find out that I lost my appointment time because I “didn’t show”. I will continue to use the facility but will make an announcement the next time I have to use the restroom.

They said they would send me neurologist and still haven’t received any call and asked they if they could check my blood but they didn’t want t🙁

My husband and I went to this immediate care today so he could have his left hip examined due to issues he was having with it. When we got to the door I was told that I couldnt come in with my husband. The thing about this is there was no sign stating this anywhere to be seen. It hurt me very badly having to leave my husband in that place alone. I didnt appreciate this at all.

My 2 yr old son had a non-specific conjunctivitis and was taken care of within 30 minutes. I mean the service was impeccable!! Doctor care had us waiting 2 hours and were never seen the same day!!

I absolutely love this place! We always have a good experience here. The staff is friendly and considerate. Dr. Katemba is always a pleasure and very knowledgeable! We never wait long and have excellent results every time!

I checked in online & received a text stating my wait time was about 20min. I was close by so when I arrived I went ahead inside to sign in. After a short paperwork process, the very friendly front desk staff put me right into a room. The intake coordinator even offered me a bottled water. Dr. Katemba was thorough, professional, & efficient & even made sure to send my prescriptions as generic to my pharmacy of choice since my insurance has not yet gone into effect. To feel so horrible, I couldnt ask for a quicker more efficient staff or a better outcome. They made my day. I will definitely use them again.

I really wish they would be consistent with their mask policy. They raised a good deal of drama over making my 4 year old wear one, but theres two grown women sitting here hacking and coughing into the room completely uncovered and no one has said a word. The front desk women are pleasant enough, but even if youve been here before they always make you fill out the exact same paperwork. Wait times are what youd expect at this type of facility - anywhere from long to ridiculously long.

Great experience. Today was our second experience at this location in the last 6 months. Wonderful and friendly staff and clinicians. In and out very quickly.

Okay....first off this place is nothing LESS than a joke!!! I checked in online came in and was told I would have a 20 minute wait. Over an hour later STILL haven’t been taken back. And one of the receptionists I swear has no idea what she is doing. Blonde hair lady with glasses. And it’s not the first time she has done this, But that’s besides the point! I would have done better just going to the emergency room. At least they actually have REASONS to not be punctual, the staff here has no clue and honestly don’t even care! I wouldn’t recommend bringing a pet here 🤬

Good service. Not sure what all the complaints are about. Yeah the wait time is annoying but thats the price you pay for not having an appointment.

Friendly staff and patient focused care

I’d rather die than go back. The ER would have been faster

Sweet and kind on an early Sunday morning. Recommend.

Do not recommend this place to anyone....I was there over a hour with a sick three year old who has been coughing throwing up and running a fever for 2 days non stop.. the rude tall gray headed physician recommended ibuprofen.... If I could rate this place a zero I would..

NP JENNIFER IS THE GREATEST! JENNIFER GOES ABOVE AND BEYOND FOR HER PATIENTS!. I do not even see a family physician anymore after meeting Jennifer. My family only goes to Her.

First visit this morning at 8am. Parking was easy and accessible. Entry was beautiful. Front desk was couteous and welcoming. Since my regular Doctor was in their system, I had to only answer a couple questions along with id and insurance cards. I was roomed immediately and seen within the first 5 minutes! I saw a nurse, lab tech, and doctor(male) who all had excellent bedside manner and great interest in me getting well! I will make sure to tell everyone I know and will return for future urgent minor care! Thank you!

Show up, check in and because I dont have any money I cant be bothered with. Ask to speak to the office manager and get told that Im not allowed to because its not that important. Get ignored completely when I call my dr and they need to get into my chart and cant because the stupid CUNT Tanesha wouldnt close out of the screen. I will suffer, its fine. I wouldnt go back to that facility if I was dying!

First they will post the generic response Im sure but even that shows you how bad this place needs help. I checked my child in online, arrived early and still havent been seen 2 hours later. I was told we were next then had 4 people go in front of us. Dont bother with this place unless you have absolutely nothing better to do in life than wait around. Now for the generic response below in 3, 2...

Sent me for several expensive tests only to make me wait three days for results. Supposed to have had them in two hours! Will NEVER go back to this place

I was a huge fan of this place until today. The staff today all had attitudes all but one person and complained because i was upset that i didnt get seen because i was checked in late. the woman told the front desk assistant i am going back to the back and yall can deal with this! Jusr very unprofessional and disrespectful.

Today was my first visit. I had initially went to Doctors Care like I usually do but they refused to see me after my flexible spending card wouldnt work to pay a $113 balance. I got here and signed in with a very friendly receptionist. I was in a room and had my strep test done in about 15 minutes. Everyone I encountered at Immediate Care was VERY friendly. I was done and on my way home in about 45 minutes! My family and I will start coming to Immediate Care from now on.

My seventeen y/o had a rash that was spreading and through many attempts to treat at home, would not go away. My son as well as myself and his girlfriend went in to hopefully get answers on what was going on. The NP was very professional and seemed to be very concerned about my son’s issue. She called the MD in for assistance. From the start this man was a jerk! He would not touch my son as if he had a deadly disease. His girlfriend who played basketball for a local high school had two black eyes from a broke nose while playing ball, asked if the rash was contagious and his response was is a black eye contagious! That was the most rudest unprofessional and uncalled comment I’ve ever heard. Her black eye had nothing to do with my son and it made me feel like he was insinuating that my son did this to her. I can only imagine what he has said to other patients and their loved ones.

Great service! I walked in at 7:40 and was in my car on the way to to pharmacy by 8:20. They were quick and effective and very friendly.

They make me pay 95 dollars just check my blood pressure

Appalled at how lazy and rude the workers here are. I came in for a workman’s comp injury. Immediately the receptionists were rolling their eyes and talking about how annoying it was to do it. But I handed them the card with the information my job gave me immediately. We filled out the paperwork and waited nearly 30 mins for a room (which was fine) but they had the information the whole time. We got a room and the receptionist then asked me to call the number on the card (which she could have done in the 30 mins we were waiting, but sure) so I did, it went to a machine so she rolled her eyes again then said she’d just do it. So I hung up. Then she realized the policy number on the card I gave her was expired and I said I’d call my job and get the updated one because I figured it was an accident. She said we could sit in the room until we figured it out but 5 minutes while I was on hold for my job, she told me they were going to give my room to someone else who needed it. I fell down the stairs. And am 8 weeks pregnant. It just was absolutely insulting. So then o stated how ridiculous it was that because she didn’t read the expiration until we had waited until we got a room, that we had to pay for that. She snapped at me and asked how that was her fault. Because, honey, you had the card the whole time, if you can’t read the 4 lines of print and information you need to figure that out in the 30 minutes you have it, then that’s ridiculous. It’s your job to take that information and compute it. If it’s too hard then maybe you shouldn’t be doing it. On top of that, the rudeness was inexcusable. I will tell all my friends and family to not return here. I left without help and will go somewhere that cares about someone’s well being.

I received excellent care. All staff members were professional, knowledgeable and very kind. Very clean facility.

Nice clean place. Dont have to sit and wait all day long to be seen

One of the fastest and most professional clinics I have been to, and I have been to many with 4 children all over the United States. I have visited 3 times and less than a 10 minute wait to see a doctor each time.

Would be more if their wait times werent so annoying and falsified. I was 8th in line and here waiting to be called back for 90 mins. Original wait time said 15-38 mins... 90 mins is far off from 38 mins.

Our family has gone here a few times, early in the morning is pretty fast, when theyre a busy its still not too bad, Ive waited longer for a scheduled appointment for my kids at regional pediatric than we have ever waited here. The nurse we typically see is great with the kids, and so are the doctors.

Not only did the receptionist hang up on me the first time I called, when I called back both their Drs. werent accepting new patients. No referrals.

We were in a small car accident and I just wanted to have my children and myself checked out just to make sure they were ok and I was sure they were and the EMT was sure they were too. This was just to make sure, so the EMT told me if I didnt want to go wait at the ER then go to an Urgent care. We walked in to the Urgent Care and there were 3 women sitting there. The 2 younger women were really nice, but the older one was very rude and didnt care that we were in an accident and said, There is 5 of you and no other adult, I just dont know if we can see you guys. She then looked at the other women and said, You need to get permission to take them all. We cant do Vitals on everyone at the same time. I turned and walked out. There was no one there at that Urgent Care they just didnt want to work. Of course you cant do everyones vitals at the same time. You do them one at a time. Never going there again.

Awful place I know three people including myself who have came here and was misdiagnosed to say the doc was good would be a lie amatuer would be a better word. A complete waste of time Ill go to a real hospital with a real doctor do not come here period

From walking in to the end of the visit for service the staff was phenomenol. Would highly recommend this facility! The doctor was very efficient and swift with what needed to happen and how to follow up with care. It would be expected that this would happen at most facilities but in my experience it doesnt. Thank you Westside office.

Got here at 6:58, they didn’t open the doors until 7:08, a man in line called and informed them there were patients waiting outside. When the doors finally opened, one lady was working up front. It took forever to get checked in. Then waiting on the doctor for over 40 min. When you are in pain and need relief, you get to the office at 6:58, you shouldn’t still be waiting on the doctor at 8 am! Come on! Very disappointed.

I have had great experiences here each time I have had to come. The wait time is reasonable and the N.P. Candace Malone was very helpful.

I came into this urgent care less that five minutes ago and we already have a room, the front desk ladies and nurses (latrice) is cool. i also like how the place looks periodT. mY siStEr wAnTs mE tO wRiTe a rEviEw wiTh prOpeR enGliSh

Well the visit was fast and the dr seemed concerned about my well being the man that checked me in was AMAZING! However the spanish speaking older associate at the front desk should be informed to go to the back when calling on patients to inform them of test results. She called a mom of a little girl in spanish and tild the mom her faughter tested positive for herpes and thats why she jad all the sores in her mouth she told the mon that she needed to get the child to a pediatrician for treatment for the herpes and mentioned the childs full name a few times and the mother full name to verify she was talking to the correct person. Regardless of the fact that there didnt seem to be any hispanic patients in the waiting area she shouldnt assume that someone doesnt speak spanish. I feel bad that i know this information on someone who has rights to privacy and i feel the HIPAA policy should be reviewed.

Go to Mary Blacks Minor Care walk-in clinic instead of this place.The doctor did not care to see us at all, told his patient to treat shortness of breath, fever, and severe flu-like symptoms over the counter without doing any tests at all. Waited over an hour to be seen for 3 minutes and received no help or even any reasonable advice. He performed the most minimal examine Ive ever witnessed. Do yourself a favor and dont give these quacks your money.

First off said my 2 months old didnt have insurance and he did made me pay on the spot. Call my insurance and the hospital to find out he was indeed insuranced they just didnt know how to add him in their system. Then the doctor was very rude and had the nerve to ask me if I was a first time mother and I am not. It was my first and last experience with them and I am still trying to get my refund for paying when I had insurance. The Maryblack urgent care is much better and who I usually go to. Dont waste your time

I’m very disappointed in the service I recieved on Thursday. I waited nearly 3 hours to be seen. Was told to come back in 10 days if you’re not better. And excused me from work, which I just went in just two weeks before and was treated by Dr. Enos. Dr.Enos informed me if I wasn’t getting any better or worse to come back. Unfortunately- I didn’t see Dr. Enos. Came home without medicine and refused to write me a prescription.

Arrived at 7:21 AM 1 person ahead of us, still waiting an hour and half later. Find somewhere else to go unless you want to sit in a room for hours. Will NOT come back here! Cant say anything about the care as we havent seen a doctor yet!

We waited in the room alone for over an hour, which was ridiculously hot. The nurse practitioner came in, and tells me my sons inner ear has blood in it, but hes ok. Really? This is the worst place to go and especially take your children. Im not sure where he got his license to practice but they definitely need to be revoked. I dont recommend this place for anyone to go

Very RUDE nurse --marginal competence from the Doctor at best. Very long wait times with no explanations. I suggest that your seriously consider going some place else .

They take forever here... you are better off going to the ER. SLOW SLOW SLOW

There was hardly and wait time. Staff and provider was great.

The first lady I talked to was great , then I filled out the forms but forgot to sign three of them in the bottom , the younger girl actually through them at me like she was dealing cards and kinda inform​ed me I hada seugn dem , very disrespectful young lady and auctually rude , very unhappy

Pointless waiting and negligent care.USE AT YOUR OWN RISK.I went early in the morning. There was no one in the waiting room. Even the receptionist were commenting to each other about how slow it was.Everyone was nice.Here is my timeline:(times are literal)15 min paperwork(2-3 min of paperwork) and waiting to be taken to room(no one exited during this time)10 min wait for vitals20 min wait for PA10 min for her to tell me nothing we can do.The word Immediate is apparently misused.Had a minor procedure done. It involved a recovery period. When the recovery period showed that the procedure wasnt done properly. I called to see if they would correct their mistake. The person I talked to told me that too much time had elapsed(the recovery period described in their literature) and I could not appeal her(her being whoever answered the phone) decision to talk to any one higher than her.I would not use this facility for anything other than getting basic meds or a note for work. If you need something done go to an actual DR office. This place wont correct any mistakes made. Use at your own risk!11/18 Update: I called the number below and they basically told me they wouldnt do anything unless I paid to have the same thing done AGAIN. Was informed that there is a 10 come back period which was shorter than the recovery period. You get more time to return a cheap Chinese product to Walmart...

Always takes 1++++ hours to get treated . Never been here when it didnt. today is no exception . takes them 20 minutes to see if i can stop my meds. i did it in 5 on my phone

Thanks Dr. Rauch for the superior service with my thumb injury on 1-30-18.

I have been here since 12:53 and its 3:10 now & still have not seen a doctor, I just now got back to see a nurse! This is ridiculous!!

My 4 years old has been complaining that his weewee has been hurting while he pee..I took him twice in this facility but they still cant find out what it is..the first visit the doc didnt even check him out he just said it most be a infection that is in progress he just told me give him cranberry juice that might help him out...im like ok.I went back again cause he still in pain the second doc said its not an infection she checked his weewee and she said Im gonna let you know what it is when I get the pee results in about 2 days...????¿¿¿¿ well they never called me back...I had to go to the ec instead...

They’ll tell you that a visit is only $100, but they don’t tell you that being a “new patient” costs an extra $250. Yes, a basic physical exam will cost you $350 if their secretary has to take a few minutes to input your information into a computer.

I will not recommend this to any one dont ever go here laziest people ever. Waiting for hours .

Terrible wait time!!! I waited for almost 4 hours to be seen smh....Then finally they called me to a room and i still had to wait 30 mins to see a Doctor!! Bad service and the Dr didnt seem like he cared about what was wrong with me. I will never use this place again....

My husband went because of a cough, he was taking Mucinex. He was released still taking same meds. He died 3 days later from pneumonia!

The wait time is absolutely ridiculous! Had I not call up front to ask if I was forgotten I would be waiting for another 40 mins! Very disappointing!

They are for the people I can guarantee u this!

I have never had an issue coming here even though the wait has sometimes been a little long, however, the nurse (I’m guessing CNA) we had today was rude.

Waiting time is ridiculous.

Wait time was short.

Very fast and friendly!

Waited in the waiting room over an hour.

This center takes tooooooooooo long! The receptionist are extra slow! 👎🏻

Rude I will never go back

Wait time is ridiculous.