Terrible service, didn’t call in all the prescriptions, now giving the run around to call a doctor that we never saw. Call said office, shocker they can’t issue it because that office never saw him, we went to the ER and saw a nurse practitioner.Took 15 minutes and multiple call button presses to get someone to let him up to use the restroom. One nurse had her feet up on the desk and 4 others were giggling over a cell phone. I wouldn’t trust this staff with a board game, let alone a human!Go ANYWHERE but Elkhart General. Better yet? ANYWHERE but Beacon Health System.

Not a good place to be unless you have no other choice. The OTHER hospital is better.

These people are the WORST when it comes to billing! I made a $50 payment online and they lost it. I have talked to multiple customer service reps who claim they fixed it, but I keep getting billed for it! I have never dealt with anything like this before. I understand mistakes are made, but I have a serious problem when those mistakes are ignored. Let this post serve as a warning to other people out there: they will steal your money, and do nothing to help you. Good luck.

The Billing department is terrible.I paid in full with 2 payments and they gave me confirmation numbers for both payments. Yet they keep billing me for it. Going on 4 months. The people on the phone have been very unprofessional. They always end up saying they found both payments but they can’t update the system themselves and have to escalate the issue. Then they continue to bill me the following month... ridiculous.

Horrible customer service for Beacon Health System billing. Takes forever to get through to someone if you are on hold for over 10 mins it kicks you off and you have to restart your call and place in line. Once I got through I could hardly hear the lady and she was coughing, yawning, and messing with her phone in the background. She said they would call back with answers on my billing question and they never did. Then when I tried to call back the next week the same girl hung up on me after I was on hold waiting. Had a horrible experience and that lady is not good at her job. Good luck if you need to call them for questions on your billing. They need to hire some better employees in that department for sure! Very frustrating.

Dr. Koenig is an excellent surgeon and wants the best for his patients. He is very competent and his bedside manner is great. He is doing his best with a difficult patient, me, to get the proper health care I need. Highly recommended. And Beacon Health Care System is great.

But please stress that Alzheimers WILL worsen to the stage of death if they get surgery, and if they then bleed and have ANOTHER surgery (more lethal for Alzheimers but wasnt considered because he was bleeding. Could have had a PLAN for a patient with his condition, if i had been present and if my loved one knew the added implication of FENTYL for the screen implant surgery) which I believe caused my loved ones accelerated Alzheimers death.

Too large not friendly to people with mibility issues valet parking should coincide with visiting hours and not close at 5:00pm

Kept My Uncle Alive. 😁