I wish I could give zero star. Sarah Sung and her team is the worst medical team I ever met. I have a skin tag on my arm. Sarah Sung did a wrong teatment to me. Sarh Sung did a very deep punch instead of shave biopsy which leads to a permanent damage(very big scar) on my arm. She promised to me it will get better and will keep working on it. I am not seeing any improvement after 3 months. My appointment was cancelled one day before with an untrustworthy reason. They said the mechine is broken. Sophal is her assistant. She is extremly unfirendly to me. I didnt know that my appointment was canceled and my time is wasted. Sophal didnt say sorry and answered my questions with a cold face and unfriendly tone. The machine is broken and we dont know when it will be fixed. she said. I never believe that a medical machine is broken and doesnt have a plan to fix it. I think they just dont want to work on my scar any more.

Worst experience. They have no respect of customers time. I went there 2 times and everytime the doctor was with another patient. First time they made me wait for 40 min and i had to leave for an important meeting so I could see doctor only for 5 min which was clearly not enough. I had to come back to meet the doctor again; so overall in a day i ended up spending there 3.5 hours with cancelling all my further meetings and only spending 15 min with doctor.In next visit also the doctor was with another patient and they asked me to wait for 30-45 min which I did not because I had another important meeting to attend. They had the audacity to take the first morning meeting with doctor so that I dont have to wait anytime. This is the worst experience i had in any medical facilities.

Two terrible experiences. Front desk staff was rude and unhelpful. Both times I had to wait over an hour from my appointment time for both doctors. Both doctors flew in and out in less that 10 minutes after me waiting an hour past my appointment time. Bad experience with the doctors too. Started going to UW Medicine and its night and day soooooo much better than my Polyclinic experiences.

Worst medical experience of my life. Rude and accusative staff. They make you feel like you are wasting their time. They were super deceitful in explaining costs of services, and admittedly were too busy to provide personalized care. Do not go here.

Being brand new to the city, i had been looking for a new doctor for a couple of months. after having my first appt at this clinic, i really thought highly of the nurse but my doctor seemed less that interested in what i needed. there was no follow thru to make another appt, and i had to schedule another visit to review my medical results after having a physical on my first visit.i was 10 minutes late to my 2nd appt due to a back injury, and then was told that i could not continue with my appt that day. no one in the office came out to explain why, and they refused (at first) to give me my complete medical records that i had faxed over the day before from my previous general practitioner.i will never return to this place. i refuse to be treated badly by medical professionals when i pay for insurance and they obviously make enough money to spend a little time being better people. the ONLY good thing about this office was the person behind the check in desk. Randon, i believe, was their name and they could not have been sweeter.

I was here for another issue and the doctor claimed my psoriasis was scabies. It’s obviously psoriasis and has been properly diagnosed at many places over the years. The inability for the practitioners here to properly identify well documented ailments is dangerous for their unwitting patients.

An absolute nightmare dealing with billing, who you will have to call for EVERY SINGLE APPOINTMENT because theyre *literally* incapable of billing the correct insurance no matter how hard you try or how many times its a problem they have to fix

Staff is friendly but when I scheduled an appointment for various issues Over the phone I was surprised to find when arriving to my appointment only half the things I mentioned were ever written down and brought up to my doctor so I ended up having to “surprise” her with issues that were failed to be brought up previously. Not only that but it’s very difficult to get clear answers from the doctors especially when it comes to follow up questions and the paper they give you with details on the appointment visit is about as far from detailed as you could get. Again the staff is very warm and welcoming but in terms of functionality I have continuously felt incredibly frustrated trying to communicate with the doctors and staff.

Went to see Dr. Spaunhurst for mole removal. She is very friendly and helpful. Unfortunately they dont do laser mole removals.

If you don’t love your doctor, avoid this place like the plague. The phone service is the worst I have ever experienced for a doctor’s office. I am not calling the cable or phone company. Give me a break. On hold for over 30+minutes to schedule an appointment is ridiculous.(still waiting while writing this review)You are on hold to talk to an operator who routes your call to the doctor. Then you are on hold again. Obviously my time is worth nothing.Update! On hold for 40 minutes. Called on another line while on hold to find out from the operator they close at 5. I called at 4:30! Totally upset. This is my first experience with Poly Clinic, what a let down.

In summary: We will not be returning because we felt the Polyclinic was not transparent with the cost of their service before we went in. Why does it cost $212 just to weigh a child on a standard scale for a couple of seconds? Visiting this office provided zero value to us and ended up just being a big hassle (the office was an hour late for the appointment). Worst experience at a doctor’s office we have ever had.Note: I seldom ever write negative reviews so this is out of the ordinary for me.Additional Details: The doctor asked us to bring our child in to weigh him at the office which we thought was going to be billed to the insurance as a standard simple wellness checkup and be fully covered (we pay thousands of dollars each year for insurance). We ended up getting a bill for over $200 to just set our child on a simple scale for a couple of seconds. We would have NEVER taken him in to weigh him if we would have known that the clinic wanted to charge over $200 for something so simple. Weighing him in the office added no value to us because we already weigh him at home every other day and we would have never agreed to pay over 200 dollars for a data point we already had. The appointment ended up being a hassle as well because the office was running way behind and we ended up waiting for an hour for such a short quick weighing. We felt tricked, blindsided, and taken advantage of! We tried talking with the office to ask them why it cost over $200 to place a child on a scale. We got the run around. It took weeks and we just kept on getting passed around between the office, billing and insurance. They had no answers and agreed that it seemed excessive to charge so much just to place a child on a scale. They said however, there was nothing that they would do and that we just needed to pay it. They were not willing to work with us at all. This office visit was a clear example to us of what is broken in the medical world, a lack of transparency and excessive costs that feel predatory . We wish they would have been more transparent with their cost of service before we went in so we could have made a more informed decision and not been blindsided.

Not sure why there are so many negative reviews but I started coming here in November and the staff at check in are always so friendly and welcoming. Highly recommend this location.

You know how much pain Im in from going back to work and how much I need my job. But you had the the audacity to tell me I should change my schedule; my work schedule that I was specifically hired for, to fit YOUR recently reduced open hours.If doctors are nothing but a business now, WHY are they not serving their customers with better hour availability for customers who work Monday - Friday 8 am to 5 pm? People keep saying doctors are just a business now days..... If this is true THEY need to conform to their customers, not the other way around!Screw you Poly!

Do NOT seek care here! This is a for profit facility and it shows in the way they practice medicine here. When you have a legit illness they will keep you in a revolving door so they can make more money. Their providers are not educated in the means of insurance. They are too lazy to look for a different Rx that will work with your insurance to help with cost at the pharmacy. I also went to talk to a NP regarding a Rx and she ended up charging it as a physical. Physicals are only allowed once a year at no cost to the patient, so when I actually went to go for my physical I had to pay full cost! Also, I was leaving town for a bit and asked a ENT specialist to refill a prednisone Rx and not only could she not be bothered but she said I did not need the Rx even though I was suffering from chronic symptoms that did not resolve. Polyclinic is good at making themselves money, but the patient will ultimately suffer in health and in medical bills. POLYCLINIC please do not respond back to this review, there is nothing you can do to smooth things over, your providers are useless and I really dont care what you have to say.

Went to see Dr. Spaunhurst for a skin concern, and had a good visit. Thank you!

I had excellent service getting a knee X-Ray and MRI diagnostic for a hiking injury here. Zero wait time on a weekday X-ray, and the Imaging team even works on Saturdays so I was able to get booked in the day after I called to schedule. The MRI room and sequence is well thought out for visitors with new wood decor and keyed lockers in the changing area, and comfortable headphones for playing your choice of music or Pandora station (highly recommend Synthwave!) Hint: Music takes the edge off the clanging robotic noises during the scan. Thanks to Dr. Mar for his demeanor and timely feedback on results, and to Shannon who is one awesome imaging tech. Im making Polyclinic Northgate my one-stop for everything health related in the future. Parking is easy, staff are personable and always helpful, and the multi-floor setup means you wont have to drive around the city to see your PCP, get labs and imaging. Five-Stars!

Every doctor and nurse I’ve seen at the Polyclinic is fantastic - caring, with a kind and empathetic “bedside manner”. They take their time with you and LISTEN to you. Front desk staff is helpful and professional. The offices are modern, clean, and comfortable. As someone who is generally unimpressed with the medical system and industry in this country, I am really happy with the quality and level of care I’ve received here.

The two doctors I saw there were great! As is the staff! Very kind and polite!

Took my wife to Polyclinic on referral from Virginia Mason Medical. They took her temperature, blood pressure and weighed her. This is for her diabetic condition. Two weeks later another visit and same thing. Only talked to Dr. for 5 minutes each time. Received a bill for $746.00 for this.

I always liked the Polyclinic since being a patient since 1999. Most of the doctors I’ve had there were excellent. Unfortunately they don’t have a clinic in west Seattle so I’m switching to Swedish.

Being charged for remote Covid Monitoring even though the FAQ said it was being provided at no charge from PolyClinic.Edit: Actually it looks like Polyclinic is charging me for a doctor visit I never had.

7 days and still counting... just to get registered for appointment. Its been 7 days and still the Polyclinic guys were not able to even register me for appointment.Long phone queue, No online appointment facility, No one gives a callback if you press 1 for callback, They are not even able to pick information from MyHealthChart which they claim it to be their online service. It took days to connect to PrimaryCare department which gave number to Dermatology department. Then it took days to connect to dermatology department which forwarded it to NewPatient department, which took hours of call ON HOLD and still no luck getting an appointment.I dont know how many more days I have to wait just to get an appointment call.

Getting established as a new patient is super easy, went online and filled out some quick info and received a call within minutes and got an appointment within a week. Check in is very efficient. Staff are professional and friendly. Kelly Thompson, PA-C is fantastic. She’s a great listener and addressed all my questions and concerns thoroughly.

My experience here has been great- The doctors and assistants are friendly and professional, the lab technicians are wonderful (drawing blood isnt my favourite thing, but they make it pleasant).

Always had good primary care physicians here but the indifference of their specialists is appalling. They seem to have almost no interest in actually helping their patients. Id felt something off for years but chalked it up to bad luck until recently when a friend of a family member had an experience that made me realize how valid my observations were. The man had cancer and already went through two different treatments and wasnt getting any better and was frustrated with their bedside manner. He switched to UW and immediately started seeing improvement on his new treatment plan. Thats when I realized sticking with PC may very well get me killed.

I have been a patient with the polyclinic since I was little, dating back to when they had the northwest pediatrics location in pinehurst. I know that having a good relationship with your doctor is very important, and Im glad to say I have that here. Dr. Desai is very laid back and sweet. She is able to answer any questions or concerns that I may have, or at least point me in the right direction. Its also nice knowing that they have other medical departments like dermatology, podiatry etc... that way you dont have to make an appointment at a whole other building. That being said, I highly recommend the polyclinic for your health care needs.

They have some serious issue with the referrals. Every time they provided a referral I had to go back and forth 20 times before being able to get an appointment with the specialist. They dont send the correct referral, or they dont tell you where they sent it, then specialist doesnt see this referral for like a week, then they send it again...and so on and so on. So far it happened with every referral my we ever got from them. After switching to being a Swedish patient, never had any issues with the referrals.

Had a general checkup here. Staff was friendly. Check in was smooth and quick. Doctor and nurses were prompt and very nice. Ample parking.

Been going here for 15+ years. Dr. Bailey has been my GP for past 2 years and she does a fantastic job. Always on time, listens and takes her time during my appt. and always follows up with me.

Went for a breath/blood test. I wanted to sanitize my hands before I touch the contraption. Got shade from technician when I asked for hand sanitizer. Com’on man you are a health professional why you gotta be like that? I struggled to find hand sanitizer in the obvious places (next to doors, next to bathroom exit). This is hard for me as i try not to go out. But facing this is just stressful

I filled out a form on their website to be contacted for making an appointment with a specialist. The next day I received a call from the clinic, they asked if I was a new patient and if I would like to make an appointment – yes to both, thats what I filled out the form for. I let them know the specialist department I needed to make an appointment with and they transferred me to that department. Strange process, but okay. The person who answered the phone sounded inebriated and deeply confused. They kept stumbling over their words, apologizing, blanking out, and then finally told me that I couldnt make an appointment without a referral. Thats okay, I said, my insurance doesnt require a referral. They dismissed this, said their clinic *requires* a referral, and they were sorry I was so confused and could transfer me to their marketing department for clarification (??!). Ive always seen the same kind of specialist with my same insurance, no problem, so this was bizarre. Meanwhile, nowhere on their website does it state that a referral is *required* by this clinic, so the receptionist was not only extremely rude but deeply confused about their work. I gave up and will be going elsewhere.

This place is a SCAM. They will try their best to get all your money. They will get medical exams that you did not ask for and they will make you come for visits you dont need (I just wanted a referral and they said I needed to get a second visit with them before getting it). AVOID THIS PLACE, AVOID SHANE JHOOTY, AVOID THE POLYCLINIC IN GENERAL.

I saw Dr Katherine O Brown. Not surprised to find bad reviews. This doctor was very abrupt and rude when she saw me. I had various issues to discuss, and because she did not have them all listed on my chart, she was short and curt. Kept cutting me off and not listening to me. Worst of all, she touched the floor with her gloved hands and did some internal examinations without changing her gloves, although she did not admit to it. Horrible experience, at first she denied the experience and was unapologetic. Had to call and speak to the office manager. The nurses were also talking loudly about where to go to lunch and personal matters rather than helping me schedule my next appointment and check me out. I will not be returning to see Dr Brown ever. Doctors should be caring and empathetic, and above all, hygienic. Yikes.

I called in earlier today and spoke with someone at Dr. Myints reception about needing to be seen for an ongoing illness which seems like SARS. I have been sick for a long time and am to a point where getting out of bed is a struggle. This person on the phone assured me that if I came into urgent care before 6:45pm, I could be seen and everything a PC could do, could be done for me. I showed up at 6:15pm.The gal at the urgent care desk seemed annoyed that I was there. She made me wear a mask and then said We might be too busy to see you. (The place was completely empty.) She disappeared for a while and came back saying that I need to schedule with my PC (who isnt available, which is why I came here). She seemed happy/satisfied when I said, Never mind. Ill find another Urgent Care.Please let your front desk know that they should NOT be telling patients to come to urgent care. It took a lot of time and energy that I could have spent resting. It seems like the Polyclinic is too busy to see me no matter my situation, and hardly cares either way.I actually dont want a referral for a new doctor from you guys since youve steered me wrong again (the previous time I asked for help, I was referred to Dr. Noelle who laughed in my face). Hopefully I can find a new PC and urgent care so I never have to come back here, but mostly I hope I gave the desk gal at urgent care SARS.UPDATE: changing my review to 4 stars. the manager of Urgent Care called and apologized and addressed the issue with her team.

Avoid this place at all costs. They will overcharge you even with good insurance and then you have to fight their billing department for months to remove the overcharges. I kept receiving bills for annual wellness exams that should have been covered fully by insurance. The office coded my annual physical exam visit as a Wellness and an Office visit, which caused it to be a normal doctors visit.

The Polyclinic makes no efforts to try and bill your insurance correctly. I went in for my annual checkup and their billing department not only coded the procedures incorrectly, the doctor has no clue what procedures people need. They gave me extra blood tests that were outside the annual checkup scope when I explicitly requested only the annual checkup. It takes months and months of phone calls to get the bills sorted out when I should not have been billed to begin with. Avoid at all costs. They scam your money and the doctors are quacks.

Been coming here for about a year. Their skin products are amazing, especially the AlphaRet. Britney and Barbie have been extremely helpful, and very sweet when helping me choose my products.

Super Doctor and friendly staff. Blood work was quick and easy. No pain.

Be mindful of the bills you receive from Polyclinic. In our experience, they are often full of errors. The billing department is not very responsive. You have to wait for a long time to talk to a representative and often you end up with just getting a voicemail. Once they talk to you, they promise to correct the errors (as simple as changing the insurance company) but a month passes and you receive the same bill from them and we have to go through the same process again.

Thank you informed consent clinics for easy access to hormone therapy.Besides that the clinic is generally nice and has a decent view from where its centrally located in downtown. The entrance may be a little hard to find for newcomers.

Wrong VACCINE administrated. I was scheduled for an MMR vaccine for my twins at the pediatric department. At arrival, the receptionist asked us if we wanted the flu shot give too to the twins. We said NO thank you. We then proceeded to the waiting area. A nurse came over, didnt even greeted us, rushed us very impolitely and proceeded to give shots.After she finished with both boys, I asked if I can get a record.She said We are too busy to fill out the paper work. I will give you a book that you can fill it out yourself. I said fine.I then asked So, the MMR vaccine is just one shot right?She replied NO, that was not the MMR vaccine, it was the flu shot.I was really upset. I asked her how can she do that. First, you didnt discuss what you are giving the boys, then you tell me that was the flu shot?What does the instructions on your hand say? She replied It just say VACCINE. No specification. After the incident, I wrote an email to the supervisor Angela Smith. NO REPLY AT ALL.Theres more story to be told about rudeness and carelessness but in a nutshell this is my story.Please be careful and dont use the pediatric department at the polyclinic in Northgate, Seattle.

No hand sanitizer anywhere. Not taking covid19 seriously.

Due to a misunderstanding, missed an appointment here. The person on the phone gave me an appointment for 7:30 am when I asked for the evening hence when he told me 7:30 I assumed it was at evening. But its ok, not a big deal even though every other place I go to sends me a confirmation email or message.When I called to confirm my appointment from my end, I was told of the misunderstanding. I tried to make another appointment and I was surprised by how rude the associate on the phone, Stephanie was. She was basically chastising me while trying to make the appointment and acted like I was doing her a huge inconvenience.Misunderstandings happen but such behavior is unacceptable. I decided to not make an appointment and go to another place in my hunt of a PCP purely due to her behavior.

The worst, man, how did some of those guys get into med school? They love revenue enhancement, and taking up my time. Jon Husby MD was the Best!!! Now retired....no names, but she is beyond lame.

Literally just called because I’ve been having scheduling issues at work and when I asked the first lady to be directed to the birth control part of the clinic because I do not know which doctor I see as I’ve only been there once, and she snaps at me and says no I’m wrong that there isn’t a birth control part of the clinic and that it’s about which doctor I’m seeing. Then she transfers me randomly to the part of the clinic I needed and the lady who was now helping me became very snappy when she saw I had to cancel for a second time even though I had no choice. She said “if you keep doing this the doctor can refuse to see you” and I was like uhm okay? Cause I was beyond shocked with how she said it to me and then she just went mm yeah bye bye and hung up. Honestly this clinic sucks and has made me feel so uncomfortable. Will never go again, can’t believe they hire such rude people.

I recently moved and am looking for a primary care provider. I was also involved in a car accident thus the reason for seeking medical attention. The receptionist told me they would not see me because my injury was due to being the victim of a negligent driver. Doctors are supposed to treat people, but instead they are all slaves to the insurance industry. They could give a rip about human suffering or helping people. I have since heard terrible things about this place. Western medicine has become a joke.

Ive never had any issues here with the staff, appointments or billing. My PCP has been great and Ive been going here for 11 years, even after I moved to the east side.

One month wait to see a primary care physician and the operator HUNG UP ON ME when I was asking if there would be anyway to see a doctor because I’m sick now. Absurdly poor and inhuman treatment.

Convenient location, fast appointments, and efficient staff. Dr S is helpful and considerate.

I was trying to schedule an appointment and the woman on the phone was very rude, she transfer my call twice so she didnt have to help me. She never listened to me and she didnt wanted to give me her name.

Awesome service. Dr. Philip Arnold is an awesome guy. He listens to you patiently and has a great bedside manner.

Great doctors and staff. Serious needs addressed the same day and regular appointments in a reasonable time frame. FREE parking!! I love this place!

Receptionist always rude or has an attitude when I’ve called to ask what I need to do to get my daughter set up with a new doctor. Almost all my transferred calls either just get hung up or get routed to a place with no voicemail.

Made an appointment at 3pm for 1pm next day. When I got there next day, the receptionist said the appointment was for 1 day ago. Its so weird that their system allows for taking appointments in past.Mistakes happen - The worst though was the attitude of the guy. He was basically trying to tell me that it was my mistake and nothing could be wrong from their side. When I gave him earful about it, he apologized and gave me appointment in a couple of hours.Such waste of time. I will be sticking with Swedish in future.

Im really tired of coming in with real health concerns and leaving with nothing but another stupid prescription. I want answers, not pills. If you actually cared about your patients and their wellbeing, you would work with the patients to get to the root cause of their problems. Im still in massive amounts of pain, trouble breathing, and a slew of other symptoms. Prescriptions are not answers. Youre the doctors. Its your job to help patients, not pass them off. Do your jobs.

Used to see Dr. Leaf, who was a fabulous doctor. Prescribed me long term acne medication that I occasionally needed bloodwork for. When I eventually had to see a new doctor due to Dr. Leaf’s retirement. Dr. Antezana said I didn’t need bloodwork to be done. However eventually no refills remained on my prescription.I called the office to see if I needed bloodwork done in order to continue taking it, and the woman said I did and (very rudely, I might add) said I needed to immediately, today, go to a lab corps *within the next 2 hours* or I wouldn’t be able to get a prescription refill. Then I’d assume I’d have to schedule an appointment for 3 months from now with the doctor and my probably returned cystic acne only to get the prescription filled again? So I drove out to a LabCorp and called to have her fax the order to my location, she said she wasn’t able to find the location. Asked for me to go over and hand my phone to the reception lady, who was obviously pretty confused.They talked for a while and handed me my phone back and I proceeded to wait 40 minutes, assuming the lab corps reception lady and the lady at The Polyclinic dermatology were trying to get my lab work over. Eventually I went up to the desk and asked what was going on, thinking I was just waiting on the labcorp staff, and the woman said “they keep saying they’ll fax it over, but we haven’t received anything. You might want to call them yourself.” Called to find out they closed 20 minutes ago and she had gone home and hadnt sent my lab work over, so I had waited almost an hour for no reason.I called back the next morning and was told that the nurses of my doctors office are very busy and I would get a call back. The offices close at 5 pm, so at 4 pm my mom called because I’m too nice to get angry. She was on the phone arguing for close to 30 minutes before telling me to rush over to the labCorp again before they closed at 5. Got there and there was no faxed order. Had to call AGAIN and the woman said she must’ve gotten the number wrong. At this point, even the receptionist was shaking his head. After waiting 10 minutes, and yet another call, the order FINALLY got to the labcorp. At 4:59, right before The Polyclinic would’ve closed again and the woman would’ve gone home. I was stressed to say the least.The order came through the fax machine and the receptionist saw it and laughed in disbelief and said “what in the... they actually wrote a note on this that says you’re very ‘angry.’ I’ve never seen this before.” As if even he thought it was incredibly unprofessional.Not only did they send me scrambling to a labCorp 2 days in a row, they wrote a staff note about me being angry?! Am I supposed to not be angry?!There’s other little details in this story as well, such as the way she very professionally dropped a couple F bombs when she thought her headset was dying, and just the general rudeness when she spoke to me. Never thought I’d be rating this place 1 Star, but wow.

I called the Polyclinic and was given an appointment for a doctor visit. I arranged for my records to be sent from my doctor in Port Townsend and verified this had been done. I arranged a ride from Port Townsend to Bainbridge where I took the ferry to Seattle. Arriving at the clinic I found that the reservation I had been told I had was not existent. I certainly wasnt happy to find I had spent time and money for a worthless trip. Tiffany Hatchet showed to discuss the situation. She informed me she was on her way to being office manager and offered to get me an appointment for the next week. I asked to see a supervisor. Instead, she called security to have me escorted out. I told the security man my story and he was sympathetic offering to pay for the parking bill saying that he was sorry, but couldnt do anything more. I returned on the ferry having wasted an entire day and travel money for nothing. I laugh every time I hear the ridiculous ad on the radio claiming the Polyclinic has happy patients. I would never go there again.

My experience with Dr. Bauer was top notch.

Very organized clinic and Mychart is the best in Seattle.

Great docs and lab staff.

I know a lot of people have complained about poor customer service but my trans gendered teen loves the staff and gets great service and has for the past 4 years, so there.

Three time more expensive than other clinics, I received no treatment or diagnosis and the doctor laughed at me when I told them my symptoms. Avoid this place

Amazing went once and switched whole family here. Everything you need all in one place and they are the best of the best

Let me start with I would give 0 stars if that was an option. Every Doctor I have seen here (I’ve seen 3 over the years) has terrible bed side manner most have disregarded my concerns one left me alone crying in the exam room with the door wide open. My last and final visit was for a persistent cough, the Doctor never even looked down my throat. I was billed $143.46 after insurance for what amounted to the equivalet of them taking my vitals and asking me questions for maybe 5-10 minuets tops. Also some of the nurses, receptionist, and operators are quite rude and condescending. I will never go back to this location. My fiancé who is also a patient here and I are taking out business elsewhere. I wouldn’t recommend this clinic to my worst enemy.

Although my physician here is excellent, the clerical and support staff have been rude, cold, and not friendly at all. Ive been going here for years and it seems to get worse each time I visit. You feel like just a number to be processed through the mill. Although I really dont want to, Im going to be seeking another primary care provider in the next few months. The fees are also way over the top, even with insurance.

Go here for my regular Dr who remembers me and is always attentive and knowledgeable. Have gone a number of times to other Drs here as well for minor emergencies and have never had a bad experience.

Terrible Billing Issues. DO NOT get too attached to this practice. After 12 years of taking myself and my kids to the Northgate Polyclinic I received a dismissal letter for non-payment. I called the billing dept and my account was paid in Full. No outstanding collections or balance on the account and No write offs. They had a billing error and dismissed me from the practice, refusing to allow me to make another appointment after THEIR ERROR. Im horrified. I will never recommend The Polyclinic.

Ive been coming here for years because I like and trust my doctor. However recently its hard to overlook the incompetence of the support staff at every level. Its time to make a change.

Avoid Dr Smyths office if at all possible. Staff is combative and aggressive. Dont expect to receive any healthcare when you need it most at this office.

I have been going to this group for years along with our entire family. Their care has always been exceptional, caring and friendly. I live downtown now but still drive out to Northgate.

Amazing organization, proud to work and be a patient here in Dermatology on the second floor!

The location is nice, the building is attractive and in working order, not hard to find on the 5th level with easily accessible elevators from the street. The staff seemed friendly enough though I didnt interact with them much. I really liked my doctor, hes a very nice person and will actually give someone what they need without needless hassle. I feel we saw eye to eye so no complaints there. He gave me a specific schedule of medication and seems to genuinely care about me.The real problem arises with certain members of the staff using the phone system. One female in particular is completely rude, and must be an extremely horrible person to be so hateful! The following is an account of only one experience Ive had so far. Perhaps they will improve.My pharmacy dispensed to me a partial amount of my prescription, as most pharmacies do. When I came back for a refill they informed me I would have to contact my doctors office because my insurance wouldnt cover it because I disclosed to them an increase in dosing(which by the way precisely follows my doctors written instructions). So they faxed the doctors office, about I think 4 times total over 2 days. None of these faxes received any reply at all.So I called the polyclinic and spoke with the nameless terrible customer service phone lady. She informed me in the most condescending tone possible that I should have acquired the FULL amount of my prescription from the pharmacy. This amounts to about 180 pills in total. Ive never known a pharmacy to dispense that large an amount of pills to any patient willingly.So after that my doctor wrote a new prescription which simplifies my dosing to one a day. Im still having trouble with the nameless terrible customer service phone lady but Im holding out hope it will improve. Im not about to recommend this place to anyone though, unless you like people being mean to you. Maybe they sell more anxiety medication that way I dont know.

Great place, friendly staff. Nice environment. Clean areas and fast!

Very friendly staff, quick service with a smile, great doctors and nurses.Clean and well maintained building.

The staff at this clinic are fantastic! The lab personnel are very professional and helpful. Parking is free

Worst clinic Ive ever been to. Went in for an annual checkup and ended up paying over $300 out of pocket with insurance? Billing department was unhelpful and the doctor never got back to me when I requested a review of the charges. I would not recommend this place to anyone unless you want to get swindled.

Been going to the Polyclinic for decades and have always been well cared for and when I needed specialists they referred me to the best in town.Scott Gorcester

I love this place, not only am I a patient Im also an employee.

Gorgeous building, very clear and easy signs. Friendly staff and fast visits.

I dont like poly clinic because they dont state insurance like dshs Medicaid or Medicare.I think they are very rude there not well organized Im glad I didnt take them.I wouldnt recommend going here.Heidi rourke

Absolutely terrible care I received here. I went in with chest pains and not only was I asked what my height and weight were rather than actually measuring me for initial consultation, but most of the symptoms I had discussed were ignored by Dr. Smyth. I feel my symptoms and worries were neglected during the consultation. I was told to catch a taxi down the street, but when I went to the location I was instructed to walk to the taxi service had no idea what the voucher from Polyclinic was for. Dr. Smyth told me she would be calling me that afternoon to follow up with me. She never called, her office never called and when I called the office I was told I could not be transferred to speak with Dr. Smyth.Guess what? I still received the bill from the Polyclinic and have yet been contacted for follow up. This health provider experience I had was absolutely horrible. I thought a medical professional would take chest pains seriously.Save yourself time, go elsewhere. I left the office feeling like my symptoms and questions were neglected.

Update for 2019. Im not sure why there are so many bad reviews of this spot. Dr. McCabe is excellent, as is Grace Chao. Insurance and billing is always going to be messy no matter where you go (UW Medicine is the absolute worst). This spot is convenient if you work downtown, and I often have little difficulty getting an appointment. Theres a pharmacy in the basement (Bartells), and staff have always been kind. Immunizations and lab is also a breeze.

Good experience here! Knowledgable doctors and easy to make appointments!

Getting an appointment here is a NIGHTMARE. How many times can you be rerouted and put on hold?

Great people!!!! Would definitely recommend.

Ive been going here for decades. Been with me since a baby. The only bad thing is the parking and leaving the lot its impossible to get out.

Inefficient processes. If you get an X ray done at Olive way, they cant email the film or provide you with a CD. The report takes too long. Physicians dont respond on time. Am planning to change my PCP.

Dr. Mar is not just a very courteous and professional Dr, he quite literally saved my life.

Thats where my doctor office is