This practice provides excellent care to patients. Its clear that the therapists and staff are dedicated to patients. The level of professionalism is outstanding.

This place is horrible! If it wasnt for the fact they take insurance I would not be going her! The doctors and Therapist keep leaving or dropping their hours. I have now been dropped by a Psychiatrist and a Therapist. How do form a trusting bond with these people who are supposed to be helping you? I have also had trouble getting prescriptions and had appointments canceled often. Not a great place!

Rhia is the most helpful receptionist/biller I’ve ever had to deal with. She was very professional with scheduling and extremely knowledgeable with my insurance coverage to help me with my coverage.

I have been very impressed with the help that I have received from all the providers at Scottsdale Mental Health and Wellness Institute.Simply, I have received all the care that most of us have needed but it is hard to find these days.I am going to leave something out that is important, but a couple of people that have become more than just providers, but friends. Very rare find.Patrick Mingey, a Director at the institute, is absolutely responsive. I have not found a time or day of the week that he can not be contacted. He has helped me through a very difficult time. Really made it possible to see the light at the end of the tunnel. A friend. Call him.Dr. Abdullah, is awesome. Very kind hearted. His partner, Dr. Segal is also super. The therapist that I have seen in the group is Cory. Insightful and smart.It would be difficult, more likely impossible, to find a better practice for any of your mental health needs. They have had a giant hand in saving my life. John H

This has got to be the worst mental health clinic Ive ever been to. Ive had covid for a little over 2 weeks now, and magically missed two appointments when I explicitly told them I had covid. I was told that I would still have to pay for the appointments, and in order for my prescriptions to be refilled, Id have to personally come in and see the doctor just to get a refill! So while Im recovering from covid, Im also going through withdrawals from my medication! What a wonderful experience! They also seem to forget what prescriptions I am being diagnosed, and cant keep track of what Im actually taking (super organized). Dont make the same mistake I made, go somewhere else!

My daughter is a patient at this office. Like the office it clean and well kept.Loooooooove Brenda and Rhia extremely helpful and nice!!!! They both get a 5 star!!!!!Dr. Kristen is a...m..a..z...i...n...g...!!!!!!! 5 starsDr. PFitzner is not too good. Not pleased with her services at all. Shes late to meetings, does not extent her time when she is late! Because she has other appointments she does not know how to work computers... give her a 3 star

DO NOT GO HERE. They have a whole assortment of issues. While I was happy with my actual therapist, scheduling, paying, and filling prescriptions was a NIGHTMARE. They charged me twice the amount of an appointment and had no records showing what ANY of my charges were for! When I confronted them about the mistake on the bill, they said they would figure it out. Its been 3 months, AND IT STILL HAS NOT BEEN RESOLVED. I keep having to check with them and they keep showing the charge is still there! I have been trying for 6 days now to REFILL A PRESCRIPTION but Scottsdale Mental Health and Wellness cant seem to figure out how to do that. I called them, they said their doctor would send my pharmacy my prescription by the end of the day. Nothing happened. The next day, they tell me the same thing. I call them at the end of the day after not receiving notification from my pharmacy, and they say they called it in. I check with the pharmacy, and they have no record of a call from my doctors. So here I am, without my medication (which is super safe to have your patients go cold-turkey off their medication), BEGGING them to give them to me, and they are absolutely no help.If you have mental health issues and actually want help instead of just being a paycheck for some jerks, GO SOMEWHERE ELSE.Edit: at least its clear that my money is going to a responsive marketing team instead of toward people who actually can help me with my prescription and billing issues. If you want to help, sir, get your employees to do their jobs and help your patients when they reach out for help.

Ive been very happy with my experience at Scottsdale Mental Health & Wellness. The office is very organized, easy to reach, and the doctors are great. I look forward to my appointments and grateful to have found a great office that makes me feel comfortable and supported.

They have a good selection of therapists to choose from. I’ve been seeing Cory for almost 4 months now. No honestly I’m glad I chose him, he is good at what he does and what every good therapist should do he not there to give you the answer but to give you the question. With his help I’ve been a steady path on figuring out why I do things that I do. Therapist Selection 5/5. Be cautious when picking a psychiatrist, since coming two PA-C have left. The newest PA-C to be added started on a very bad note. It was our first appointment he didn’t even look at my charts that my previous PA-C prior to my appointment. It was a huge step back. It seemed that he didn’t bother listening on what I had to say. He wanted me to come back in two weeks and see how my medication that I’ve been taking for 2 months is working. Spoiler alert. It’s working. Don’t get to familiar with the front desk receptionists they same to leave frequently as well. The location of the facility is nice convenient location and very discrete if that’s something that your looking for. For the most part staff is quite friendly and don’t look at you like you’re crazy. Becoming a patient was very easy and self explanatory. Even though this place has impurities which doctors office doesn’t. If all pork chops were perfect we wouldn’t have hot dogs

Found Scottsdale Mental Health & Wellness Institute online and I consider myself extremely lucky to have found them. Dr. Volfson, has been AMAZING. Since being under her care, my life has taken a dramatic turn for the better in both personal and professional. She really takes the time to get to know you and understand what makes you tick before giving her personal recommendations and diagnosis. 3 months into my sessions with her and my social and personal life is great, my work life is even better with me now being consistently a top performer in my field. Highly recommend Dr. Volfson and her team, can honestly say she has vastly improved my life.

Ive had good experiences with the medical staff here, but the office staff really need to get their act together. Unscheduled appointments, incorrect appointments, scheduling appointments when the provider isnt even in the office, disorganized communications, lost contact information, saying I was going to see a doctor even though the provider was actually a PA, saying I met my deductible even though I hadnt, and the list goes on.When youre working with people who have anxiety and depression, having setbacks like never getting a callback for an appointment can be all they need to convince themselves that the help isnt worth the trouble.5 stars from me if you can improve your office staff.

Alex is an absolute amazing PA and I cannot say enough good things about her. She is knowledgeable, kind, and compassionate. Her insight and experience is without parallel. The front staff, however, are the reason Im only giving three stars. The woman at the desk is always rude and unprofessional. She yells to other staff members down the hallway and do behaves as if youre a bother. She has refused to wear a mask on multiple occasions, even when I request it. Many of the staff members, except Alex, do not wear masks. I would expect more from a medical office. Her unprofessionalism should be addressed.

Dr Volfson is a caring and attentive psychiatrist. She is very up to date on the latest scientific evidence based treatments. She spends time listening to her patients needs and makes adjustments accordingly to the treatment plan.I highly recommend her as a top notch mental health provider

I am very satisfied with the care and treatment I receive from the Doctors and Therapists at this facility. I would highly recommend treatment from here!

Dr. Elena Volfson is an outstanding doctor. She always offers me concrete advice about things I might do to alleviate my problems and improve my life. She is compassionate and has a refreshing sense of humor.

My only positive experience has been with dr cory groman and a provider that no longer lives in the state. other than that this place has caused more anxiety than helped. they constantly tell me i have charges due and then when i show proof of payment, they just make up a charge i owe from a different day that i already paid. i have had to sign the HIPPA form twice and apparently need to sign it again so my mom can help with finances. however for the past 18 months they have been talking to my mom completely about all my finances, so even if they did happen to lose another form, then they have been illegally giving away my information and are breaking the HIPPA oath. please find literally anywhere else to go unless you manage to get an appointment with cory

Very calm and considerate caring professionals. Highly recommended for improving mental health.

Lupe in billing was so helpful and considerate. It was a pleasure speaking with her.

Dr Volfson is great. She is so knowledgeable and has a great bedside manner. She listens and is there to help. She genuinely cares.

The facility is good and I love Dr. Volfson, she is an amazing Psychiatrist! If anyone is looking for someone who is kind and caring and will listen to your needs and will work with you she’s your person. I also want to say that Lupé in billing is really nice and helpful, I’m glad she’s working there. I would have rated a lot higher but the woman at the front desk named Rhia is rude, abrasive, and inattentive to what is being discussed. Honestly if I didn’t like Dr. Volfson so much I would probably look elsewhere because of the treatment I consistently receive from the front desk.

Dr. Volfson is the best! She truly cares and listens. She found a way to help me sleep for more than 3 hours a night and for that alone I am eternally grateful for her.

I have been going here for almost a year and I have nothing but great things to say. My doctor is kind, caring, empathetic, and understanding of all my issues. He always listens and provides excellent feedback. I look forward to my visits each month. The receptionists are always friendly and helpful. It’s so great there, that I have recommended this place to two other friends and they love it as well.

I recently moved back to Arizona after three years of being in Virginia. I needed a new Dr. to continue my treatment for ADHD. It was a pleasure seeing Dr. Segal. He is both professional and personable. I highly recommend this practice!

Dr Volfson and therapist Cory are the best! I would highly recommend them to anybody.

Full of excuses. I started seeing Dr. Volfson in September of this year at the recommendation of another psychiatrist. She seemed to have solid plans to help me overcome some long term issues I was dealing with, and I was hopeful for my future. Dr. Volfson prescribed new medications that required prior auth. It took over a week and multiple calls to the office to get them to complete the proper paperwork so I could start my new meds. Penny, the office manager, even told me that Dr. Volfson is slow/bad about completing prior auths and thats just how she is and it will get done when it gets done. At my second appointment she decided she wanted me to come off of my antidepressant that Id been taking for years and was stable on. I informed her that I had tried to do this before while switching to a new medication, and that I had horrible withdrawal. With that in mind she had me lower my dose for one week and then come completely off of the med. She also did not put me on anything else for my depression. Less than one week of the med completely and Im in full blown withdrawal on the verge of hospitalizing myself due to a mental health crisis. Here is where the excuses come in. I called the office in tears asking to have Dr. Volfson call me and help me. I was told by Christina that she would get a message to Dr. Volfson and call me right back. 5pm comes and goes with no call. Here we are the next day by noon still no call. I call the office to see why I havent received a call back and to express the urgency of the issue. Penny answered the call after it rang for over a minute. I explained the situation to her and was told that the message was given to Dr. Volfson and she cant control when Dr. Volfson decides to call me back and that Dr. Volfson sees 22 patients back to back all day and excuse after excuse as to why calling me back wasnt important. I told Penny that I have had nothing but problems since dealing with their office and that they make me feel like Im the problem and that my expectations are unreasonable. She proceeded to tell me that she wasnt making me feel any certain way and I reminded her that she doesnt get to control or dictate the feelings I feel because of her actions or lack thereof. She took zero responsibility for dropping the ball with my care and had zero empathy in a time of crisis. I am appalled that this is how they treat mental health patients in their times of need. Penny was beyond unprofessional and in the 20+ years Ive spent seeking help from mental health professionals I have never experienced someone so out of touch with the needs of the psychiatric patients. But fret not, I was able to get a good laugh out of all this when I saw Pennys bio on their webpage said with her experience and positive attitude make an impact in the lives of the patients and staff at SMHWI.

Excellent experience with Dr. Volfsen and Kirsten. The quality of care and professionalism is always visible and felt. The respect is appreciated and the dialogue during therapy is never judgmental. I appreciate feeling safe to talk openly about sometimes even the most painful subjects.

I was seeing another Dr. for several years with no great success. I made the decision to change to Scottsdale Wellness Institute, Dr. Segal. Let me say, this was the best decision I ever made. His expertise and counsel has finally helped me to get my life back on track. Thank you Dr. Segal!

Dr. Volfson pulled me from depression that was the result of the death of my wife of 34 years. I had become a mentally unstable alcoholic. Without her apprpriate care I doubt that Id be sane and sober today. She has the education, experience, and devotion to her profession to get results.

I loved their contemporary approach to medicine and the time they took to understand the individual, not treat them as a number. I would recommend this place for anyone who has failed to find a psychiatrist they connect with on a personal level

Dr. Abdallah and his staff are phenomenal. The girls in the front office are so sweet, accommodating, and efficient. Dr. Abdallah?! There isn’t enough room here to say how amazing he is and how he has pretty much saved & changed my life!

This place is wonderful. They really helped me through a very rough patch that I was going through earlier this year and continue to support me. I able to attend and successfully complete the IOP program. It was definitely intense but so rewarding in the end. Never seeing a therapist or psychologist I was skeptical, naive, nervous, you name it. It was absolutely life changing. They made sure that I was comfortable every step of the way and continue to help me beyond the IOP program. Everyone on staff is top notch. It shows that they truly care about their patients. They were able to work with my insurance and work with me on my out of pocket portion with no issues.Cannot say enough great things about SMHWI.

DR. Volfson is caring and empathetic. She is available and down to earth. I would definitely recommend this office.

I would recommend this practice to any one in need of mental health care. Excellent staff, knowledgeable and caring.

I currently see Dr.Volfson due to having a traumatic brain injury. She has been excellent with having patience on my behalf when meeting virtually. The first visit was in person and I was a very intimidated because she is so knowledgeable. Every other visit has been virtually due to Covid, and we have maintained a close and comfortable relationship, always laughing with each other. I would highly recommend Dr. Elena Volfson for help with any treatment. The girls in the office are also very helpful and fast at responding.

My psychiatrist at SMHWI is awesome. I have been visiting with him for months and consider him a confidant. Would absolutely recommend him to anyone who has a need to talk to a psychiatrist. Visiting with a psychiatrist doesnt mean youre crazy, so dont be afraid to seek help if you are in need to talk with someone.

Love this place theyve really helped me and my wife get through a lot of hard times over the last few years theyve even been great during the covid 19 crisis as well. I suffer from PTSD anxiety and depression and this offices have helped though it all.I give this place 4 stars because the people are great, my therapist is even helping find a new career path. This place saved my wifes life and has kept my marriage together.And now the bad. Let me start by saying this issues that my wife and I have experience are probably due to how insurance companies have been treating their customers during the covid crisis. truly everyone who needs to talk to somebody. one let me schedule my appointments through an app or through the website so that Im not constantly calling to figure out when my appointment is or when to change it. two if I have a bill you should probably tell me I have a bill either through an online portal or hand it to me when Im in there. Recently there was an insurance issue where we had a outstanding bill and we werent told for 6 months. so of course the amount grew to quite an enormous size $900. Plus they added a late fee because of past due that doesnt make any sense and were correcting that issue as we speak.The biggest shoe I have with this place is the billing department. Obviously the before issue I just mentioned is ridiculous and we are not paying all of that money. My wife spent three days going through every transaction weve had for the last three years to prove that they actually owe us money. The billing person the office manager or the billing department have terrible organization issues and trying to read our billing statement would require a forensic accounting degree. This needs to stop my wife and I have a lot of physical and mental issues and dont have time to also argue every nickel and dime between you and the insurance company.You can do better thank you.

The providers and therapists are absolutely top notch and good at their job. The front office seems to get worse and worse. They changed me for services I did not use although I cancelled well within time frame. Before that, even though I paid every time i went, they didnt happen to send the bill to the correct address, so be ready for surprise bills of $300. When i finally found out about my the bill they sent to the wrong address, they refused to let me see my doctor without payment in hand. This office also had a hard time communicating prescriptions to pharmacies. Their new phone service doesnt even ring the first set you have to press #1 even though it doesnt make sense with the options listed. Missing someones meds is painful for them but I never saw my doctor or got a chance to make him fill out my FMLA paperwork, so, now I lose my job if i call in. The most upsetting part is when I was speaking to the manager she charged my fiance above the amount we agreed on and threatened to take us to court if we cancel the transaction.

The staff did a great job in communicating with me and the doctor was awesome. I could not recommend Dr. Regan O’Brian enough!

Felt very safe. Everyone was so nice and welcoming.

Best place hardly recommended. Best professionals. Great services, they have a IOP groups that help people go through life. Doctor Segal and therapists Cory Groman best in their fields. Hardly recommending 😊

I found all of the people I have worked with are friendly and care about helping you along your journey

I attended the IOP program here and it changed my life. The staff is superb. I was at a point in my life where I had not dealt with childhood traumas and my alcohol addiction. In order for me to be a better version of myself, I needed to take time out from my life and focusing on me. You get what you put into this program. As long as you keep your focus on yourself you will leave it knowing more about yourself and how to deal better with your life and issues. I only have fond memories of my time here. Thank you SMHWI!

I have two anxiety disorders and have seen several psychiatrists throughout the years. I find Dr. Segal to be compassionate, humorous, very knowledgeable, professional and very knowledgeable. I highly recommend Dr. Segal and his staff if you are in need of mental/behavioral guidance.

Joe is very happy with the care and respect he gets from Dr. Abdallah. Been seeing him for over a year now and will continue to stay under his care. All staff are very nice. Joe does not use computer, so I am relaying his message.

Expensive, inconsiderate and uncompassionate. Notified me how much my visit would cost with less than 24hours notice. Woke up in the morning and decided it wasnt in my budget. Rudely told I would still be charged the 24hour cancelation fee caused by their late notification.Im sure the doctor would have been great, but Im glad I wont be dealing with this office.

My time with Dr. Bonner was magical, highly recommended.

I want to thank my doctor at Scottsdale Mental Health and Wellness. I have been treated with the utmost care and most up to date care by my physician and therapist. I would highly recommend.

After my initial consultation with Dr. Abdallah, I found him to be genuine & understanding.towards my personal situation.I found Dr. Abdallah to be open to schedule appointments as needed. The office staff was friendly, courteous and very professional. I’m very pleased I choose the assistances of Scottsdale Mental Health & Wellness.Thank You, Ken Wnuck.

WORST. I have been diagnosed with medical PTSD from Scottsdale Mental Health and Wellness. Receptionist Gail is horrendous and discriminatory. Never answers phone and when she does she is rude and hurries you off the phone. Never faxes paperwork, never gives messages to doctor. Dr. Is rude and makes crude jokes about men vs women. This place only cares about money. Will try to nickel and dime you everywhere they can.

Great place