Had an amazing experience with Jennifer C and Chrissy at Wilton Medical Arts. We were waiting for a script for our daughter and they were so accommodating by helping to check on it. I called several times and they they didnt even get frustrated after my numerous calls. In addition BOTH of them followed up and called me when it arrived!Thank you! Great job

I go there often...it is usually a zoo...have been lost in the system several times...It is a complex system, going through the same system over and over again, failing computer systems, waiting while others who arrived after you are processed. The staff is always nice ....it is the system nobody knows how to fix it. Hopefully they check the closets for any overnighters.

Thanks for cancelling my appt and telling me to come rate over because they were not busy. The people were lined up out the door.Now I have to figure out how I can get through the night in severe pain. Extra pills I guessThanks a lot

Got an order just for chest x-rays, that I dont freaking need to begin with. How long does it take to get a technician. I have other things to do and I will be leaving here in about 5 minutes. I have seen people come in after me and be seen. People have lives you know. I hate going to see the doctor just for this reason. This place is terrible. I see workers walking back and forth on their phones. Unbelievable. I feel sorry for those that are really in need of any form of medical attention here.

It’s the only place I use. Their service is prompt and professional.

The intake staff are super nice 👍

Went in with what I assumed was strep. The test came back negative and I was told it was probably just allergies. The PA spent less than 5 minutes with me, didnt perform a thorough medical exam, and offered no other explanation or opinion... basically just listened to *my* assumption- you know, the person with no medical license- instead of doing her job. Was charged for an ER visit even though its not at all an ER, with an outrageous $250 copay. The next day it had gotten worse so I went to a different Urgent Care where they told me I had mono. Dont waste your time. Go literally anywhere else.

The staff here are always friendly, professional and quick. They ask thorough questions, wish you well and do their jobs very well.

Inefficient staff and services provided.

Excellent service

I was worried based on all of the negative reviews that I may have a similar poor experience to others, but with my symptoms on a Sunday I didn’t have any other options on what to do or where to go.From the minute I walked through the door a friendly receptionist made good conversation with me, I was seen immediately by a nurse who kept up the friendliness and conversation. The doctor check up itself was fast and effective and I was on my way to get a prescription in a short amount of time. As a whole I had an excellent experience and would recommend the place.

Wow, they took care of us so quickly and everyone was so nice. My daughter was extra excited to see Danielle who’d put in her stitches was also the one to remove them. She did an excellent job with my daughters stitches ,putting them in and was so kind!

My husband and I have needed the services of both Urgent Care and imaging. We have always been more than satisfied. We are seen in a reasonably short time and always walked away with great care. Everyone from the front desk to every nurse and technician have been amazing. We highly recommend the Wilton Medical Arts facility. They are a very dedicated team of professionals.

Absolutely horrible. Everytime I come here I wait for ever. The last time I actually got up and left without being discharged. If you can avoid this place at all cost.

Had a good experience. Nurses and doctor were nice. Was seen quick on a busy Friday afternoon and was explained in great detail what I was experiencing and diagnosed quite quickly. Not a fan of having my blood drawn but the nurse did an exceptional job. Also, it’s very clean inside.

I wish there was an option for negative stars because that’s how horrid this place is. These people from the moment you walk into the place to the moment you walk out are all horribly miserable. People that come in here are sick, aren’t the individuals that work there supposed to help us? How are y’all going to help with your negative attitudes? Every person I met when I went there was so negative and horrible to be around I genuinely thought I was on punk’d. From the dark haired receptionist to the male nurse that took a look at me for 20 seconds and decided to prescribe me the medicine that I am....ALLERGIC TO! Never again lol I would rather drive far away to somewhere with a caring staff than go to this place. Not helpful and rude. Many people I told about this agree as well. Do better.

I went here to get a painful cyst drained and Dr. Kendra Kline told me she couldnt drain it no fluid would come out. After walking around with it for 3 more days it burst open well I was grocery shopping. It was gross and there was plenty of fluid. Is he just didnt want to do her job. I shouldnt of had to deal with the pain for a extra 3 days just because she didnt want to do her job. She is a bad doctor. If they send me a bill Im not paying it. Dont go here.

Appeared with side chest pain. Seen immediately to receive EKG and O2 check and evaluation. Was informed pain was not of cardiac origin. Then further testing found the cause and I was sent home with Rx. Took 3 hours, but some stuff takes time. Joanna Erwin P.A. to be commended for my treatment.

The team that worked on my eyes yesterday when I came in with burning eyes from peroxide contact solution did an amazing job making me feel better! They were kind and helpful and sympathetic. I felt cared for. I would use them again even though its a drive from my home in Hudson Falls!

Sick with a cough & cold for 3 weeks. Bit the bullet and went to get an antibiotic. I agree what a lot of people who say that they dont give out antibiotics easily, thats why I dragged my feet in going. But I was sick of it. Glad I did. It was a 45 minute wait, of which I didnt care. It was a Sunday! People there all had masks. After an hour or so, I left with a chest exam done, 3 scripts, one being an antibiotic. People were kind. I made it a point to thank them for working on Sundays. Very glad I went.

I was very impressed with the urgent care center at Wilton. Excellent staff, clean and well kept facility and equipment and the wait and treatment time were fantastic.

One of the worse experiences Ive ever had with a doctor. If you like being talked down to, being told they cant help you, and then being charged despite them not doing a damn thing, then this is the place for you.

I had to have a biopsy and it was the best experience start to finish. They did everything they could to make me comfortable, to make it as quick and painless as possible, and were all so nice and accommodating. Everything was very streamlined and they all knew what was going on. A+++!

Thank you to all the staff... Appreciate all staying late to x-ray, splint and d/c us. I know how hard it is at the end of the day. To have someone walk in right before close. Thank you, thank you...... 😊😊🏥☺☺. Excellent... Thank you for being accommodating. Your fan, Jennie G.

If you are sick they will make you wait a long time for everything. Being here 2 and a half hours already, I have been diagnosed with having the flu (after 2 hours), I am sweating here with 102 F and every time someone comes it takes about 30 minutes to come back. Way too long for something that should be managed more efficiently.

Level of care is fine but be aware even though this is not an emergency room, they will bill your insurance as though it is. My husband went up for a throat culture because he had been having a sore throat for a few days and Im pregnant so we wanted to make sure it wasnt strep. He paid his copay and then 30 days later we receive a bill equal to an emergency room copay.

If you want to be treated like you are completely stupid and know nothing about your own body or what you are feeling or be made to feel like you are only med seeking for the fun of it then this is the place to go. Techs, nurses and PAs are all horrible. I was in and out quickly but that is only because they did nothing for me. Use a different Urgent Care, perhaps one where they check to see if their staff has actually completed any schooling related to the medical field but this one surely does not check that....someone pretending to be a doctor in a back alley some where would give better medical care than this.

Coming here is really a hit or miss. The people who collect your insurance information before being seen aren’t very friendly. The nurses and doctor on staff are either there to help you or try to push you out. I give it 3 stars because I’ve had labs done here and the technicians have been wonderful and it is a much shorter wait time than trying to go to the hospital.

Great staff and quick service. Much better than my previous physicians. It is very easy to schedule an appointment and see someone within a week or so. The facilities are brand new and excellent!

To whom it may concernMy name is Paul Gorman ( 8/22/1942)I went to WMA on Saturday 2/1/20 due to excessive bleeding from my mouth.Heavy coughing from a cold while on Xarelto due to Bilateral Pulmonary Embolisms.Was there about 3 hours.Had Cat Scan and blood work done.I was treated by a PA named Laura Bolan.Around 5:00PM She stated that the tests could not definitely determinethe cause of my bleeding and after consulting with the Doctor on Duty (did not give the name)she told me they were concerned that I may have Esophageal Varices and that I should go directly to the ER to have an Endoscopy done since they dont do them at WMA.She initially stated I should make an appointment with my GI Dr. but said based on their concern I should have the Endoscopy done that night at the ER and that they would notify the ER that I was on the way to get an Endoscopy.I went directly to the ER as told.I waited over 3 Hours to see a Doctor and when Dr. Sarah Paris finally arrived I explained to her I was sent there to get an Endoscopy.She was quite surprised that I was sent to the ER that night for this procedure.She then went to detail as to why the Endoscopy could not be done that night:* There are no Gastroenterologists on the staff at the ER.* They are only called in on weekends in case of an true emergency.*I would have to been fasting for at least 12 hours.* I would have to be off my Xarelto for at least 2 days and my Baby Aspirin for 7 days.*Both my Hematologist ( Dr. John Delmonte) and my Cardiologist (Dr. William Kufs would have to be contacted to give clearance for this procedure.She apologized for the poor communication at WMA and told me to make an appointment with my GI Doctor on Monday morning to have the Endoscopy performed.Then after 5 hours at the ER she told me I was free to go.I did contact my GI Dr. Shawn Chaudhary at Saratoga Schenectady Gastroenterology and I have an appointment for an Endoscopy at Ellis Hospital on Friday 2/7/20 at 2:00 PM,My question is how in in Gods good name did PA Laura Bolan and the Doctor on hand at WMA not know the procedure required for an Endoscopy and send me to the ER for a complete waste of time for all concerned??I bring this to your attention in the hopes that this unfortunate situation never happens again to one of your patients at WMA.Paul Gorman

What a great resource! Im traveling from Florida , and developed bronchitis. I was treated and had already picked up my prescription within one hour! In addition , everyone I had the pleasure to meet there was very competent , professional and kind. Thanks to the whole team at Urgent Care at Wilton Medical Arts.

Been there for everything from labwork to MRI. Always nice professional people who let you know if there is a wait and accommodate requests to send results to multiple locations. Excellent practitioners. Flexible hours.

Avoid Wilton Medical Arts Urgent Care as part of Saratoga Hospital at all costs. I was there last week and had the most awful care ever imaginable. I had been diagnosed with bronchitis and given zero meds. I asked for a nebulizer, steroids, and antibiotic but was told absolutely not for all for anything. The only thing I was given was an attitude and an inhaler prescribed with an OptiChamber Diamond (which I never heard of or needed before and was later told later by CVS that such a device would be REQUIRED for children who have trouble with inhalers; NOT adults who are frequent proper users of their inhalers). It actually made the inhaler not work properly. My health upon leaving and without being given meds continued to deteriorate and I had to go to another Urgent Care on Long Island to get properly treated. I was given EXACTLY what I knew would work: nebulizer, steroids, an antibiotic, and a cough medicine...to feel better literally the same day. I wouldn’t send my cat to Wilton Arts Urgent Care...or anyone ELSE FOR THAT MATTER. I was extremely disappointed in the lack of bedside manner and medical care. After keeping me for five hours, I left feeling completely tortured and uncared for at all. Thank goodness for the follow up Urgent Care I had to travel four hours downstate to get amazing care at as I give a proper shout out to CityMD in Plainview, New York. I am giving one star ONLY BECAUSE ZERO SEEMS TO NOT BE AN OPTION.

Every time I go they are very helpful. And polite. I only wait a few minutes. But its worth it.

I want to give the front desk and intake people a pat on the back for always being polite and courteous ... also, as someone who has been stuck a record 7 times in an attempt for a pre-op blood draw i am not easy to get a vein on but the pros at Wilton have never stuck me more than once. Thats downright miraculous! Youre a wizard blood lab : )

Fine for lab work but the wait to see a doctor for urgent care was hours and the doctor was unknowledgeable and very unhelpful. Will not go here again for anything related to actual medical care.

Was there for testing and it was a positive experience. Waiting room is very organized and I was seen quickly and didn’t wait long at all for my tests to be completed.

Go there often for bloodwork and imaging. Everyone is always nice and waits are almost always short. Have also been to urgent care and the waits can be long, but not as long as an emergency room visit.

I have gone here twice, and my husband once and none of our experiences were positive. I had a sinus infection and after asking for antibiotics was refused. After getting much worse, I had to go and pay to see another doctor somewhere else and get medication. I also went to see about an issue with a cut and a swollen painful mass in the muscle of my finger. I was advised to get an X-ray, when I asked the PA if she thought that was actually necessary, she told me no, that it was simply so I would emotionally feel better. I don’t have money to spend on a procedure that will “make me feel emotionally better”. I went to the doctor so I could rely on her medical license to tell me the best course of action, not for me to have to double check her own suggestion.My advice- it’s worth the drive to go anywhere else.

Beware! This is a Hospital run Urgent Care center. I had made an appointment to come in and see a doctor for a persistent cough. I clarified with the finance person, who ran my insurance through, that the cost was a $40 copay which I paid. Even with an appointment I waited more than 45 min in the waiting room. After seeing 2 assistants with 20+ min waits after each of them the nurse practitioner came in. Exam was minimal. Listened to my chest. I had to request she look at my ears and throat. Sent me for a chest xray. Another 1 hr wait, finally the NP comes back and gives me a RX even though she indicated it was probably a virus. A month later I get a bill for $889. Reason - This is a Hospital owned urgent care so you pay hospital emergency room rates (not office visit rates) AND on top of that you pay a NYS Hospital surcharge for all services. Their ads and information supplied by the staff there was very misleading and very costly to me.

My wife and I have been treated like family in timely manner.

Awful experience. The staff in the urgent care department was rude and very unhelpful. Tried to contact them the next day to ask a question about my issue and told me to just come back and be re evaluated and hung up on me even tho I was just seen yesterday. Would not suggest anyone going here. Then was asked if I was sick or just trying to get days off from work. Very unprofessional staff, I couldn’t believe wanting to work in a health care profession and then treating people so poorly

Recently went in because I am having parasite symptoms, the nurse while taking my vitals asks what I weigh. I tell her my normal weight but explain it’s since dropped 6 pounds in 2 weeks and she responds “ok so I’ll enter your normal weight”. Not listening at all. Next nurse comes in and tells me the results for my bloodwork are normal. I said “well at least there isn’t a parasite.” The nurse nodded in agreement. Turns out, no tests were run for a parasitic infection, nothing was even mentioned about a parasite on my record and I am still having symptoms. I was basically treated as though I was making every symptom up. My records also stated I wore eyeglasses. I explained I’ve never worn them in my life and the tech looked at me as though I were making that up. This place is a joke.

I have never been treated so awful in my whole life like I was a drug addict looking for heroin or something. Because I have Fidelis health Insurance they would not help me get the anti-nausea medicine I needed to feel better. Please do not there I have been told Malta is much nicer. I believe Saratoga Hospital should check to see how Wilton Medical Arts treats disabled patients. Once they found out I was disabled they no longer wanted to help me. Their Dr. Jo Anna Robben would not lift a finger when the pharmacy told me I could not get my medicine until at least tomorrow.

What a waste of time. I went in with a big swollen knee and the 12 year old NP told me to rest it and elevate it. Yes...obviously. So, maybe a MRI? Maybe try and figure it out? Nope. Not even something to wrap my knee up in. I’ll never come back here. Their only saving graces are the intake women and the nurses. Amazing women!! Very helpful. Doogie Howser on the other hand, not so much.

Everyone working was friendly and accommodating. HOWEVER, and this is a big however, they messed up my lab work not once, but twice. I went in for my first trimester blood work and had 10 or more vials of blood drawn. I got a call not even a week later that they had messed up and I had to go back. I went back a second time, they redrew the blood and sent me on my way. I just got a call from my OB-GYN that the lab messed up yet AGAIN and that I will have to go get my blood redrawn for a THIRD time. I am not sure what happened and how they managed to mess up a routine blood work panel twice. I will not be using this lab in the future.

Ive been to Wilton Medical Arts four times now. The last two times, the level of care that I received was abysmal. I was seen last week for a severe rash that was very quickly brushed off as flea bites by the staff. Four days and four appointments with my regular doctors later, I am now on five new medications and being tested for Lupus. I would usually let one or even two bad experiences go, and have in the past for Wilton Medical Arts, but this visit was too much. The entire staff seemed very quick to brush me off and be rid of me. At the prior visit, my nurse continually rolled his eyes at me in lack of patience, and actually told me that it was be easier to obtain samples for lab work if I just passed out, as I have anxiety regarding doctors and lab tests. I voiced my concerns regarding this nurse to other staff members, who, again, were quick to brush me off and make excuses. I found all of this completely unacceptable, and would absolutely not trust my health in the hands of Wilton Medicals Arts again.

Earlier this year I went to Urgent Care with the flu, received a nasal swab, and was billed for a new patient fee - $395 - although I have visited this medical facility a few times in the past. I was told since I had not been in over five years, I am considered a new patient. I know that this is an insurance issue as much as the facility, but after multiple calls and being ducked back and forth between the hospital and the insurance company I am still left wondering how I could get sick with the flu and end up responsible for over $600 of fees for someone to stick a giant plastic swab into my nasal cavity and tell me to go back to sleep.

Go to Malta Urgent Care well worth the ride ...Wilton sadly is sub par all around

Staff is very friendly and didn’t have too long of a wait was in & out rather quick

Awful. I was seen yesterday by urgent care first thing in the morning, I was one of the first people there and still waited for extended amount of time. Finally I was taken into the back by a friendly nurse but then placed in a side room and continued to wait a lengthy amount of time to be seen by the doctor. For being one of the first people in the door at opening the wait time should not have been so long. I was seen for a red swollen eye and was prescribed medicine for pink eye. Today my eye was still red and swollen so I contacted the medical department to see if they could issue me a drs note to have me out for work today and tomorrow instead of just today, and the response given was so unprofessional and honestly offensive. I was told is your eye still bad or are you just trying to get another day off from work. I responded that I would like another day because my eye is still red and swollen and I don’t have a job where I can sit at a desk, that my job can be very demanding so I’d like to have one more day to recover. Which turned into an argument of I don’t need another day off I’m no longer contagious and if I want a note to go get re evaluated somewhere else. A simple no I can’t do that wouldn’t have been just fine instead of questioning my illness and/or if I just didn’t want to go to work. It is completely unnessecary to treat patients in such a rude and unprofessional manner... especially after being prescribed something for pink eye- the condition was obviously present, why is the illness even being questioned unless you can not properly do your job. I will never return to Wilton medical arts. I have heard the horror stories about this place but never expected it to actually be that awful.

Takes a long time and the doctors know better than you, so expect a very bureaucratic and impersonal experience. They wont give pain meds or antibiotics so dont ask. If your symptoms arent serious they wont really do anything for you. Ive visited over the years for everything from sprains and muscle pulls, rashes, infections and really crazy knockout flu. Hour wait and take an ibuprofen.

Very bad，very,very slow 。not really cared people who sick. They mostly cared about the paper work. Cared just finished the “job”

My wife has been to WMA on two occasions. One was a laceration to her upper chin and the other one (more recently) was a painful knee. On both occasions the staff was efficent, friendly and more importantly competent.

Super clean and very accommodating, I wouldnt hesitate to go back.

Worst place Ive ever been to. Rude and extremely unhelpful. The only person that was nice was the woman who took the money. This is not the first time Ive heard this and now I experienced it first hand. If anyone ever wonders why people dont go to the doctor they are the reason.

I was charged $476 for someone to look into my ear and prescribe me $250 ear drops. Would never go back.

Ive have always been met with friendly attitudes and prompt care, which is why I continue to go there even when other places are closer to me.

I came in here on Christmas Eve from Atlanta with severe anxiety, panic attacks because I have no Dr in the area. They kicked me out the door with NOTHING. I’ve been taking something every day for years and now I’m ——3D on Christmas. SCREW the dr I saw here and SCREW this POS F——-g place.

Very friendly and helpful so far. . .

Felt like I wasn’t listened to and the PA was really irritated and seemed bothered when I told her the issues I was having. I don’t ever recommend them to anyone. Unfortunately I had no other option and needed to be seen that day.

Long wait in waiting room. Then long wait in regular room to see the doctor. Other wise the staff is very friendly most of the time.

They treat mental health like its a complete joke and a half.Ive reached out and every call and every appointment i get pushed back a couple more months...thanks for nothing wilton medical 👎

Thank You Amy C. You are the best nurse.

Thanks for being rough when you guys were taking blood today.

My recent urgent care visit was the worst experience ever! I will never step foot into this place again.

Heavy use of pesticides and herbicides on the property. Not a healthy place to go.

Lots of staff, but few doctors. Wait times are very long, expect an hour to an hour and a half.

Was waiting a long time to be see and then after waiting in the waiting room for a long time I had to wait even longer to get discharge

I was treated for an injury, thank you!

Horrible

The wait is very long .