We used Stars for both the early start program and (insurance paid) speech therapy services. We did NOT like our original person for the early start program. He was trying to get our delayed 18 month old to do things way beyond what she was capable of doing. But once I complained and asked for a different person, we loved the new person assigned to us and didnt have any other issues. Covid made all weekly hour meetings online, which is just not a good way for a delayed child to learn, but that isnt Stars fault at all. Our assigned person was good, but by the end it felt like she was just a peeping tom watching while my child and I played for an hour, and then every once in a while she would offer a suggestion on what to do.The speech therapy was really good with the person we had. He and I figured out how to get a 2 year old to actually say the sounds and words we were trying to focus on each session. We had to change our schedule to a later time, however, and were given a new speech therapist who straight up told me she hadnt even read my childs file before our session, tried to get her to do things way beyond what she was capable, and was a total waste of our money for that session. Thankfully when I complained to their office about her lack of professionalism, our old speech therapist had just gotten an opening and we were able to switch back to him.But now he has left the company and we were told that were now on a waitlist and they have no idea when well be able to get services again, and were basically trying to push us out the door to find somewhere else to go. So I am currently looking for a new speech therapist and will now have to be on waitlists all over to try and get my child services again.

Stars has been an amazing company to work for. They value the input of their employees. Additionally, they understand the importance of bringing home a full paycheck in an industry where cancellations are inevitable. They have a unique incentive program that focuses on training and development to supplement time lost from last minute family cancellations.Stars therapeutic model is play and routines based and focused on parent training.

This place is an absolute nightmare!!! DO NOT TAKE YOUR CHILD HERE!!!!They are the most unreliable, uneducated , unprofessional place I have ever had to deal with. They are constantly changing therapists (we had 4 or 5 in total within a 5 month period) and keep in mind, they are providing services for kids with disabilities!!! My child had autism and does not take well to change (most kids on the spec do not) yet they did not care one bit!!!The staff is terrible , especially Rosa, who is the owner!!!After complaining to my case worker at San Andres Reginaol center i was informed that they have been receiving SEVERAL complaints from different families regarding similar circumstances.All they did at every session was play with the same 2 puzzles EVERY TIME, they would roll the SAME ball back and forth and then at the end of session, they would blow bubbles. They did NOT help provide any tools that I can use when they were not there, they did not help with any type of speech services, they did NOT NOTHING!!! Keep in mind, my child supposed to be receiving therapy for her cognitive and speech delays!!! I am SO upset!I could go on and on, but I wont. Just know that they are terrible. They are just $$$ hungry. They do not care about the type of services they provide, they only care about how many kids and how many hours they have each month!!Parents, I urge you to do your research and find a provider that you love and are giving your the services your child deserves. Do not go through them!!! The bay area ( and other areas) have several other providers to choose from. A is for Apple is AMAZING and so is Young Interventions, we have tried both of them and love them. I hope this saves a family from this $$ hungry pit!

I worked for Stars Therapy as a early interventionist in 2016. I am a BCBA now and I just cannot stand the way to run the ABA program. They did not provide enough training or supervision for their technicians like other companies such as ACES and Kaiser Easter seals. The owners are not BCBA or license mental health practitioner and they has very little knowledge about ABA. I do not recommend this agency for any people. This agency takes advantage of vulnerable Hispanic populations since owners has Hispanic background and speak Spanish. I just angry they just want to make $$$. The couple should not open ABA business since they do not have the ABA clinical training, very very unethical!!

This organization truly cares about supporting children and families, and supporting/mentoring staff alike.

This is a people-centered company - they focus on providing quality services to the people they serve while taking care of the employees providing services. The multi-disciplinary approach sets them apart from any other company.

I have used Starts service for more than a year when my kid received services through SARC. The staff are good but staff management is very very bad, they keep changing staff and they are mostly under staff. Worst is their process person named Marysol, she took one year time just to complete the enrollment process for my another kid even though I suggested her to keep my kid on waiting list and complete the process. She is highly un-professional and if I tried to push her to complete process she reacted very rudely. Where ever I asked Marysol can you give me ETA of service to start , she always has some reason to block my kid. When I have to pay for services from my pocket I asked her the details in advance, but she refused every time and when wait list finished for my kid, she asked me to pay 4.5K$ upfront to start the service. I asked for payment option as it was not possible for me to pay that much for one kid. She removed my kid from list without proper communication. I really disliked these company as they dont cooperate with parents. Marysol wasted more than a year time for my kid.This shows that company is handled by highly unprofessional people. They dont even think the pain parents are going through. The market for ABA and Speech is in very high demands and for that reasons these companies are able to torture parents. Once sufficient companies are there in market, people like will not survive. They dont have competency to survive.One of the worst experience I had is they fired their staff named Rebecca all of sudden without even mapping her session with other teacher or hire someone so that kid who are Rebeccas student should not get impacted. But this company never even bothered about their clients.Very Very rude and highly unprofessional management. Overall company process and interaction is bad. If you dont have any option then only opt them otherwise now there are good number of companies in market now.