Im so happy with Kadence Healthcare staff. All are so nice and willing to help you with all your needs. I need to reorder my moms supplies once a year and someone will always go over her list to ensure nothing is left out. They are very patient with us and thats great not to feel rush. They also followed up after we received the shipment. Thank you Kadence Healthcare Staff for all your help.

They are good with keeping up with the renewal of the stuff needed to replace every now and then. They offer a choice of what you need and they ship for free. they are quick and its easy to use their website and they are easy to get in touch with. The packaging is good and they would only give the things that you ask for.

Dont fall trap into this fraudulent company. They may provide you good service at start being a new customer but eventually show their colors after sometime.I started with good experience with them but today can tell are the worst CPAP supplies provider I have dealt or know.They will collect upfront cost from you for supplies and later try to cheat you and your insurance company to collect large sum cost.The attitude of the representative in this company is totally unprofessional. They will threaten you for financial responsibility if didnt provide them what they need.They will ask you send your physical devices that contains confidential data for claims process. Never experienced any provider asking for that.I strongly recommend to stay away from Kadence Healthcare unless have strength to handle headaches.

I appreciate dealing with the folks at Kadence. I have been getting my CPAP supplies from them for about a year now. Customer service has been good and they remind me to reorder in time so I always have them. After the order, my supplies arrive on time and the order is always accurate. One time there was a problem, totally my fault, and they fixed it cheerfully without extra charge.I recommend them.

I have never had a bad experience with the company. Always pleasant and makes sure they send you reminders when it is time to reorder.

Excellent service from Kadence Healthcare. They responded more quickly than expected to supply a CPAP device to me. I am a first-time device user. A fitting issue was handled promptly and professionally.

Communicating with Kadence is always a pleasure! The customer service is unmatched! They can do the research for me, if I am confused or curious on anything, as well as research cost and give me the best price. They also gave me the choice to bill through my insurance or not. Shipping was quick and easy too! I will continue to return my business to Kadence

James Wu is highly skilled in matters of how CPAP device and head gear function for maximum user friendly use. He is a great guide and prompt responder. I am delighted with service and personal care.

Kadence Healthcare is great. They really care. They explain things in great detail. They even give you a ca to ask how things are working and how you are. They are great. Their machines are great no problems.

Moved to Kadence from Apria in 2018. Such a breath of fresh air. I don’t have to call, plead, argue and raise my already high BP. Kadence is the best. My accessories and supplies are delivered to me on time every quarter. Their customer service representatives and warehouse supplies personnel are professional, cordial and a pleasure to deal with.

Very nice people took care of all my needs and super fast shipment. They know their what their talking about and meet your need. Thanks for taking care of me.

James Wu at Kadence is excellent. He goes an extra mile to help when possible. I’m grateful for all the help he gave me. He is very professional and knowledgeable on his job. A true asset for the company.

Great service! Answered my questions and provided a good machine.

Very friendly staff to respond my questions and information promptly, clearly and patiently to meet my moms oxygen concentrator needs.

I have been using a cpap machine for twenty years. The service I have gotten from Kadence is far superior to the other companies I have worked with. Their service people actually seem to care that I have everything I need to sleep well. I highly recommend them to anyone needing this kind of service.

Prompt, friendly, efficient.just needed a power cord. They had it. I bought it. Boom!!

I called to figure out a new mask since the 1st one wasnt working for me and I was helped beyond my expectations! There was no fuss or arguing, just friendly helpfulness 😊

I was over due on supplies and had updated my insurance. The Kadencw associate was very helpful locating, reviewing my account and supply needs. Once my doctor completed my complyence review - Jadence ship the items immediately. Within a week it was all Done. Great service!

The experience with the staff at kadence healthcare was pleasant and helpfulRecommend using them.

Kadence has been good at keeping in touch and following up on supplies, etc. This service has been working well for me for a number of years already

Theyre providing service to my mom and its been a very positive experience! Highly recommended!

Exremely poor service. Numerous problems with failed equipment. Their so-called professionally trained technicians lack the necessary experience and knowledge for proper set up and use of equipment for in home care patients. Kadence has ignored and or denied our urgent requests for replacment of defective and failed medically necessary equipment on numerous occasions, sighting company policy which has placed the patient at risk. Customer support says these are policy issues. End result - no resolution for problem at hand

Hi Kadence Helthcare best service and very helpful I happy with Kadence thank you

Kadence helped me every step. They were courteous. They were responsive.

Answered all my questions. Arrived on time. Demonstrated the equipment. Very professional, also very friendly!!

With your products, I can now get good sleep. Thank you for keeping me in supply.

Very pleasant. The woman I talked with was very pleasant and helpful. She place my order. I was kept informed via email as the order progressed. I received my package in a timely manner. I have always received excellent service from Kadence.

James worked with me on the purchase and setting up the program. He is wonderful, thoughtful, helpful and a great asset to Kadence Healthcare.

Excellent service! Especially since they have gone online with sending supplies!

Great service. Shout out to Mike Bonas and Lance Ortiz for going the extra mile!

I had traveled from Santa Cruz to LA and had forgotten to pack parts to my CPAP water humidifier. I called Kadence to see if they can help me with buying a replacement. I had nothing but excellent customer service from Ruth and James. They were able to assist me and provided me with what I needed. Thank you!!

Very fast service happy with my supplies

Lauren was most helpful.

Always good service and quick response. Website for ordering is even much better, simpler, and fast!Thanks!

Once we went through the initial setup of our account a few years ago, service has certainly improved. Now, we are contacted promptly every three months to order new supplies.

Excellent service. Thanks!

Have good experiences with Kadence representatives: responsive, respectful and helpful in ordering my CPAP supplies.

Never had a parts not in stock, quality and shipped quantity issue since 2016.

Very responsive, informed, helpful.

The staff have been very helpful to me in getting supplies and finding out information for me to more easily use my new equipment.

It helps a lot for sleep problems and snoring. Your health will be better...

My satisfaction with Kadence has improved 110% since I learned how to contact Stephanie directly without having to put up with that nightmare of an automated “answering” system. My thanks to Stephanie!

Very helpful and responsive

I recently changed to your company so my husband and I would be with the same outfit. It took awhile for the doctors office to ok the change.Thanks for your help.Cheri RoseP.S. Faster Shipping would be helpful. It seems to take over a week when notified it has shipped.

I called because I had a message about not using my cpap machine. I had gone out of town and didn’t take it with me and I didn’t realize it was monitored and mandatory to my insurance. The technician I spoke with was great. She was informed, friendly and helpful in explaining that I can still be monitored while away as long as the machine is plugged in for an hour after waking. Much appreciated information.

Good fast efficient service for supplies.

Great CPAP company, They are very efficient!!

Very helpful with placing orders.

Great service. Prompt delivery. Recently started online ordering, which works well. I asked them to set up delivery on a certain date, which they did. so helpful!

Very knowledgeable. Answered every question I had.

Everything went as planned. I am now into my 6th day of usage and each day is an improvement. I am feeling more comfortable with it.

Excellent help from Debbie with fitting a new mask. Thank you!

Pleasant and knowledgeable staff.

My experience with Kadence healthcare was great! Excellent customer service and compassionate people that work there. I highly recommend them!

Really, really bad customer service experiences.First, when youre on CPAP therapy, they monitor your sleep nightly and call you if youre not meeting minimum usage requirements. But, if you tell them that youre having problems with the equipment, they dont offer you help or alternatives, they just tell you to, keep trying. Well, gosh, if thats the best help you have, then whats the point of calling? The point of calling is so that they can scold you.Second, their communication is HORRIBLE. They outright lie and tell one person one thing and a different person something else entirely. The things that they told me are completely different than what they told my insurance company and, it turns out that both were incorrect as my insurance company was able to determine what the issues really were and assist with resolving them.Finally, they called me and told me that I needed to either return the machine or start paying for it out of pocket (even though thats not the direction of my insurance company). When I returned it, they wrote Patient refused therapy as the reason. I pointed out to them that wasnt the case and the snotty lady at the front desk complained about having to change it. At one point, out of frustration, I rolled my eyes and she said, And DONT roll your eyes at me! LOL - Seriously, they act like theyre your parent rather than like they are the SERVICE PROVIDER that youre PAYING FOR.Find another company to do business with. This one will suck up a ton of your time and, ultimately, be nothing but rude and dishonest with you.

Good customer service, friendly, and actually called me back a few weeks after my first call when the stuff I wanted came in.

Tonight approximately 8:00 pm my moms oxigen machine broke down. I called Kaydence and it was closed. I got scared and worried sense my mom uses oxigen 24/7. I got thru and spoke with Edward from San Diego. He was very super helpful on the phone. He gave me a two hour window and came in less than an hour. He was very super duper polite very friendly and super helpful. I also explained to him how hard and far it is for me to go get the oxigen travel tanks and I had two empty ones and he offered to take those and give me two full ones. I was super happy and told him he was a God’s sent. Edward deserves an award for being a very polite helpful and super nice guy all around. Thank you Kaydence for having a great employee and Thank You again Edward from San Diego for helping me out with my mom’s machine.

After many, many calls to this company asking that they discontinue calling day after day trying to discuss some order for someone we dont even know...They still harass us daily...! They are not even competent enough to get their call records straight... glad I dont do business with them....!

I have had my cpap for three months now. I’ve had nothing but problems with it including it turning on and off all through the night. They have readjusted many times and now I have 48 episodes an hour with the cpap on. I have called several times and no one will return my calls. This company doesn’t care about their patients and no customer service at all.

They were under construction so it was had to find out were to go. After that it was very easy and smooth.

Nice people very helpful. There also went out of there way to support me. Thank you all.

When the time came up for my equipment to be replaced, they called and asked what I needed, four days later they showed up. ( Excellent )

As bad as telemarketers. They will continue to call you and try to sell you supplies. Insurance didnt pay for them. Do yourself a favor and buy the supplies online. They charge more than double and sell you a bunch of things you dont need.

Sell sell sell! Will not discuss fees for supplies and accusatory when asking for help. Rude on phone with one exception: Kathy, I believe. Sent wrong supplies and accused me of the error (it truly was their error, but it took multiple phone calls and was told a number of conflicting explanations on how to resolve - one person said was impossible and should give away supplies to charity then order more). I felt horrible every time I got off the phone with them. Very upsetting. I feel bad for people who don’t have an advocate to deal with this company for them. ☹️

Excellent service and communications!

Kadence was very easy to deal with

Very helpful and accommodating.

Excellent service