First used the website and app not knowing there was a location here in Salt Lake City. I was super impressed at how easy the home try-on process was as well as their virtual try-on. There were a few styles of frames that were not part of the home try-on program which was how I discovered the SLC location.Walking in I was immediately greeted and assisted by their friendly and professional staff. The website and app already gave me a good idea of what I already wanted and the staff knew exactly what to ask to help me find the perfect frames. Not to mention checkout was a breeze - I hardly realized it happened.After ordering, I was surprised at how quickly my order was processed and the customer service of Warby Parker corporate with me in confirming my prescription and shipping address. Had such a great experience I am coming back here to order my contact lenses as well. Great experience!

Incredibly friendly and helpful staff. Very patient with my indecisive self and they cleaned and sanitized a hundred or so frames I had tried on. The optician was also very personable and made me feel at ease. Their return policy is reasonable and customer service is great. My husband and I both drive from out of town to get our glasses here. Highly recommend!

Ordered a pair of glasses from this location and it was a pretty awesome experience. The glasses I’ve ordered here were relatively less expensive than a pair from another optometrist with insurance.Additionally, the glasses arrived earlier than expected and have pretty spectacular build quality.I recommend this location if you like inexpensive and high quality glasses

My glasses warped in my car after having them for 3 months, never happened with any other pair. I called Warby Parker and they told me I was out of luck and there was nothing they could do. I had to go somewhere else to get them fixed. Their glasses are affordable, but you get what you pay for.

My experience could not have been better. I love the glasses I ordered from the site and Aubrey was fantastic in making them fit perfectly. Five stars!

Both my spouse and I ordered glasses with progressive lenses at the sugar house/store. The lady that helped us was nice, she recommended a rush on them so we would have them for an upcoming trip. Paid extra. Husbands came and lenses were made wrong. Mine were never put on a rush and didn’t receive. . We are returning his and I canceled my order. I won’t return here. Don’t think it’s a good idea to measure for progressive lenses with a cell phone.

Excellent service!! Very helpful friendly staff!! Clean location. Highly recommend.

I purchased my glasses from Warby Parker and if this company cares more about politics than sales. I will never buy any more and I will tell everyone I know who wears glasses to NEVER purchase from this company.

This was the worst company I have ever dealt with. They are overtly bigoted and I was flabbergasted how intolerant a company could be. Never ever do business with them.

I was hesitant at first because I didn’t see how u could accurately get your glasses fitted and prescription accurate doing my mail only and not in person. Warby Parker proved me otherwise. They have name brand lens and high quality glasses and lenses. They put a special tough in the shipments and make it a personable experience. I would highly recommend to check it out and ease the ordering glasses. Thanks Warby for being game changers.Pictured is my daughter and I leaving the Warby optical with her new glasses. 🤓

I usually am very critical of the customer service experience when shopping, and very rarely do I leave a business thinking That was a fantastic experience! But this is one of the rare exceptions. Every step of the way, and each individual I worked with was extremely knowledgeable, kind, and I felt like each decision was made in my best interest. My eye exam was top notch and I felt like I was catching up with an old friend. I will always recommend everyone to go here. I even looked online to see if they were hiring! (tells you how good they are). Thank you!!!

Prepare for a long review. If I could give them more than five stars I would. I cannot recommend them enough. I came in with a new prescription at the end of February, I felt bad that I walked in so close to close but I really wanted to get some frames ordered because my current glasses at the time were about to break off of my face. Even though it was probably 15 min before close I was greeted with open arms *figuratively* by the staff. They were so helpful. I came in with my now 19 month old son and he was super tired and really rowdy. They told me that they would help watch my son while I tried on some frames. I dont know if any of you have tried doing any sort of shopping with a one year old without. a stroller but its next to impossible and I wouldnt even have come in without help from my husband if I wasnt in the area on my way home. I was super impressed with their covid measures as well as amazing customer service. I wish I remembered everyones name because I could give each individual person a shout out. They helped me narrow it down to just a few frames and sent me in an email the ones that I liked so I could go home and show my husband to help me pick some out. I ended up coming in the next day and narrowing my search down even more to two eyeglasses and one pair of sunglasses. They helped me place an order and were very transparent on the fact that they only have an estimated time and shipping time varies due to covid, which I feel was very helpful considering you get that estimated time with the tracking number which isnt always correct. But then I was worried after looking at the order that may have ordered the wrong width of frame so I went in the next day after that to make sure it was correct and I felt so bad because I had been in the two days before but they were just as nice and let me try the frames on again and let me know the honest opinions about which frames worked better and I had actually ordered the correct width. Then upon arrival I took the glasses in and had them fitted but I was worried about my prescription being wrong, so I ended up giving It about a week and went to the eye doc to get a recheck and they have been so helpful in helping me take the proper steps in getting the right prescription. If I were them I would be annoyed at the amounts of times I have come into the store and asked them questions upon questions and my anxious self has a ton of them. And they told me about the amazing scratch warranty they have upon other things. Event the people on the customer service line when calling Warby Parker are amazing. All in all, I just think they are amazing and every time I have come in they have been so welcoming to me, my husband and my son and are just very awesome people to deal with when getting new frames. I am very happy with my frames and the experience all together. I am still trying to work out some kinks with my prescription but thats on me and they have been beyond helpful in trying to help me figure everything out. 100/10 recommend. I will only be getting my glasses from them from now on. Sorry about the novel but I just cant say enough great things.

Could not have had a better experience buying with Warby Parker! I initially purchased my glasses online, which was a little nerve-racking since Id never purchased glasses online before. But the whole process was ridiculously quick and easy. But the best part was getting my new glasses and they fit so well from the get go! The frames I got are very unique and everyone who has seen them has complimented them. But my glasses did need some adjustment, as they would slide down my face when I looked down. I went in to the Salt Lake location and the staff was so helpful and friendly. One of the girls adjusted my glasses and made sure they fit perfectly and I was happy before leaving. I only wear my glasses part time since I usually have my contacts in, but Im already excited to add more frames to my collection!

Went in for an eye exam & new glasses. Mike was super kind & personable during the exam, & educated me on some of my vision issues that no other optometrist has ever explained (like why contacts will never work properly with my eyes). Had my exam done & exact glasses I wanted ordered in less than an hour on a busy Saturday, no complaints at all & will definitely be back.

This was a fantastic shopping experience, start to finish. I went to see if it was possible to safely try on glasses and it turns out the have a great covid protocol. Using the app beforehand was a great advantage as I already knew which frames I might like, and I had my prescription on hand. It took 5 minutes to decide, then a kind and helpful associate explained how it will work, checked me out (with a touchless card reader!) and I was done in 10 minutes max. Glasses arrived 5 business days later, on my front porch. A seamless, anxiety free experience.

Ive loved shopping for glasses online with Warby Parker for years, but was so excited when they opened a store front in SLC. This year I needed an eye check up and met w/Mike and he was great, and really took his time with me to make sure I was getting what I wanted. Today I had to go in to get glasses adjusted and contacts ordered and the staff was so helpful and so nice. I highly recommend this store, but also Warby Parker in general. The glasses and contacts are fantastic, but the help you get when you are in the store is unmatched.

Took my Mom to get some new glasses and they treated her so well. The customer service is great. They are sanitizing and social distancing but the service was fantastic! Thank you

Very rude man at the front. Put us off so bad we just left after a prescription check without buying glasses because he was so rude. :( I’ve bought from WP and loved it but might be going somewhere else.

I have always have such good experiences at the warby parker in salt lake! They are always so friendly and helpful.

Super friendly and helpful. I went in 3 times to get my glasses adjusted because they never felt right, and they were super helpful and accommodating.

I would be remiss if I didn’t share my latest experience at Warby Parker. Despite COVID-19, I wanted to try on a pair of glasses in person before I ordered online. When I arrived, they had a system in place that exceeded my expectations. They only let one customer in the store at a time, and they closed down and sanitized the other half of the store where the previous customer had been. Every time I picked up a pair to try on, I had a special tray to place them in for sanitizing, and a separate tray to put the pairs I was interested inSo not only did I feel safe, but all 3 workers were attentive and helpful. They helped me feel confident in the decisions I made, (it felt like shopping with friends!) and even helped me try to identify a pair of glasses from the website that I probably made up. I came away feeling so happy with my purchase and with my overall experience. Warby Parker has never let me down!!

Everyone at this location was very friendly and knowledgeable, and made the whole process go smoothly.

Incredibly impressed by COVID protocol being followed here

They are incredible to work with! Victoria helped me get my glasses super quick and made sure that they fit correctly and worked for me! I’m for sure coming back!

Reasonable prices, outstanding service. I will recommended to everyone. I get lots of compliments on my glasses.

I have been into the store twice, first for an exam the second time to get glasses. The doctor was very friendly and receptive to my concerns, and no one in the storefront was pushy when I didn’t buy anything that day. I also got my old glasses adjusted for free. Everyone was kind and helpful. When I went back a few weeks later to look at glasses the service was great once again. Everyone was willing to help and offer opinions but no one hovered or made me feel pressured. I enjoyed my experience both times and will return!

I cannot day enough good things about Warby Parker. They were so helpful, always checking in by text or email. They made the process so easy and I couldn’t believe how great the customer service was. THANK YOU!!

I had an AMAZING experience with Warby Parker. The employees were great to me, my wife and young toddler.I had heard of WP a couple of years ago while I was in college and have wanted to try them out since. I wear contacts 99% of the time and didnt want to spend bookoo bucks for a new pair of glasses.WP made it so easy to find a good looking pair of glasses for a great price. I had them within a week of my visit, and they look fantastic!I will never buy glasses from anywhere else!

I got glasses here paid for expedited shipping. Never received my glasses. Called and then was told glasses had top be sent back to the lab and they refunded my shipping cost. Would be 4 business days. Still have not received my glasses cant see and no updates. Called again and they said still at the lab 4 more business days. Spoke with a manager who was basically like oh well. I cant see!!! Worst experience ever booo!!!

I came into this shop after having some trouble with glasses I ordered online while living in another state. The team was so incredibly helpful and willing to do whatever it took to get the perfect pair for me. Despite having been given a fairly strict 1 remake policy online, they allowed me an additional remake, after a visit with their own optometrist who was also a pleasure to work with. I now have a pair of glasses I LOVE and cant say enough good things about the customer service here.

Wow, I am so impressed at how easy Warby Parker has made the online in home experience. Customer Service is great, the website is easy to navigate and my glasses are adorable! Great job!

I bought my Warby Parker glasses about a year ago. They told me at the time about their one year guarantee on lenses. My eyes are super bad so I wear my glasses every day and needless to say, they get very scratched. I went in to see if my lenses could be replaced, not only did Brent Parker take amazing care of my lens replacement, he also found another pair of frames for me that are beautiful and were very affordable. I love this store! I refer it to everyone I know. The service is extraordinary and the product is very high-quality. Do yourself a favor and stop by.

Unlike some reviews, my wife and I had a great experience visiting the SLC location. Brett was fantastic! When we first walked in, no one greeted or spoke to us until I walked over and asked for assistance. Not ideal, especially since not everyone was busy. I’ll give them the benefit of the doubt though, maybe they genuinely didn’t notice my wife and I? I’m a long time Warby Parker customer and I was excited to finally go to a store in my city. Brett did me the favor of adjusting my frames and even explained some of the steps he was doing. My wife also wanted some prescription sunglasses and Brett’s advice was extremely helpful and informative. We figured out she had a low bridge and Brett gave us some recommendations, even though there were few low-fitting specific frames. In the end, my wife found one that she really liked. We haven’t received the frames yet but I’ll update this review if there’s any problems. Honestly one of the best store experiences I’ve had. Thanks to Brett, we’re confident in our purchase. It was refreshing to talk to someone who actually knew their stuff. There’s just so many pros to Warby Parker that I don’t get why anyone would get their glasses anywhere else.

I lost my glasses so I called to see if you could duplicate the glasses I bought from you in February. I worked with Adam and he was AMAZING! Best customer service ever!! He is a great asset to your store and to your business! Thank you Adam!! I love Warby Parker!

These guys are having major issues getting orders out. I ordered my glasses in store well over a month ago and I still have not received them. I was guaranteed to receive them in 7-10 days when I ordered them. I have emailed them numerous times and all they say is they’re having manufacturing issues. I still have yet to have an eta on shipping. They have the best selection I know of, but it doesn’t do any good when you can’t get them.Update: I did finally receive my new glasses. However the prescription was wrong. I called in to customer service to see what prescription they had on file. They had 1 out of the 6 numbers correct.They were, however, very nice and gave me a good discount for all the trouble. Additionally, they put my new frames on order for next day air. My new pair showed up in a week or so. Although I was not happy, the overall customer service ended being ok and they stood behind their mistake and got things squared away. That’s worth changing from a 1 start to a 3 star in my book.

I came here to get my glasses adjusted. Not only was it free (which is great), but the staff members were also really nice. I was in and out within 15 minutes. They also did a fantastic job with the adjustment itself, it’s perfect.

I live in the neighborhood, and Ive walked in here twice. The first time was to get replacement nose pads and though they didnt have what I needed they gave me a ton of options where else to look.The second time was because I had some replacement lenses for my sunglasses come in the mail, but I wasnt able to get the screws loose. They were more than willing to use their special tools to loosen the screws for me as a courtesy.

Went in and was approached right away by a very friendly employee, Brett. He gave me the run down of the store and then stepped back so I could look around. They made very helpful suggestions, demos on some of the lens features and overall were so easy and nice to work with! I’ve been wearing classes for 20+ years and this was the easiest and quickest experience I’ve ever had! I was in and out with glasses ordered in 20 mins and while having my toddler with me! Not to mention, these will be the nicest glasses I’ve ever had for the cheapest I’ve ever paid! Get your glasses here!!!

AMAZING I LOVE WARBY PARKER SO MUCH IM GOING TO WRITE THIS ALL IN CAPS. SUCH AMAZING AND HELPFUL SERVICE! 10/10 I HAVE RECOMMENDED THIS PLACE TO SO MANY PEOPLE AND I WILL CONTINUE TO TILL THE DAY I DIE

Best glasses experience Ive had. Will definitely go back next year when its time for a new pair of frames and exam

Friendly and helpful people

Brent was super helpful tonight! Super great experience, and will definitely be back!

Great customer service, nice team of people working there.

Cute shop but location is horrible. Came in and ordered glasses and also set up an eye exam. Came 15 min late for the eye exam because parking waa impossible to find. We finally found a parking space and walked in and was told we no longer could be seen because we were late. Needless to say we cancelled our entire ordered and probably will never go back.

I went to Warby Parker on June 9th, had lenses replaced in one pair of glasses and bought some new sunglasses. Both basic reader lenses - easiest prescription that can be done. FINALLY on June 29th the glasses are ready to be picked up. So much for fast service. Dealing with people online is worthless, responses take 48 plus hours and basically just a bunch of “we’re sorry” and “your glasses will be there in 4 to 6 business days”. I’m sure their own online reviews are great, likely they have selective “vision”.Better to go local.

Warby Parker is the best! Their frames are Innovative and unique and the service was absolutely wonderful. I was in and out in less than 20 minutes with new lenses in two pairs of old Warby frames and a brand new pair of Warby frames. Cant beat that! Go Warby

They need to TELL YOU that they require your Credit Card Number for the gimmick to work. I wish all these vendors were upfront instead of lurking in the bushes and pouncing at the last minute. they Look nice at first, they even get you to create your online account (number 472th) and then Vendors question why buyers dont trust them..

I ordered a pair of sunglasses and a pair of reading glasses from the Warby Parker in NY in store, and the person that placed the order put my reading prescription in my sunglasses for some reason. When I got my glasses I realized the mistake so I took them to the salt lake store to exchange them. It took 50 minutes for them to figure out what was wrong and how to fix it. Left extremely frustrated . We probably have 6-7 pairs of their glasses between my spouse and I, and have never had so many issues getting service or something fixed. The only reason I am giving 2 stars instead of 1 is because they at least refunded the cost of the prescription portion of the glasses so I just paid the cost for the sunglasses.

Fabulous selection of fun and funky frames, but, most importantly, the customer service was *outstanding*!! Loved my experience with Bree.

Broke my glasses on Saturday, ordered a new pair Sunday (w/ expedited shipping), had them by Tuesday. Amazing turnaround, and the glasses look and fit great!

I have never had such a quality pair of glasses for such an affordable price! Thank you Warby Parker SLC!! I can see again!

Nice glasses at a reasonable price

Love this place.