I will start off by saying my therapist, who no longer works here, was amazing. I loved working with her. Unfortunately the office staff was the worst. Trying to figure out billing was a nightmare. The left me on hold for 45 minutes waiting to speak with someone while the ladies there were just sitting and gossiping. I never received cancelation emails when my appointment were requested to be canceled by my provider. And calling the office in general was like pulling teeth. Once I called back when I was trying to start there and the guy that answered the phone was so rude. He wouldn’t connect me because I didn’t know what office the person called me from was at. I had never even spoken to anyone there at that point. I also got weird text messages from there office that I think violated another patients information… They really need to retrain their office staff…

I have been going to UTBS for about 7 months now and love the people who I see. Stephanie is my therapist and she is understanding and helpful of my past and my mental health. She listens and cares in regards of what I talk about and my beliefs. My quality of life has gotten significantly better since seeing her. As for med management, I see Megan and she too is super helpful. She has helped me get my diagnoses in order and has put me on the proper medications that I need in order to feel happy, normal, and in control of my life.

I hated being a client there. I met some amazing staff but overall the day treatment sucks.

Not willing to work with families for any reason

Im just happy places like this exist so that people can get better.

If I could put no stars I would.

Thank you!!