I see a lot of mixed reviews but this location was great. Even with them telling me I have the coronavirus and can’t leave google reviews for 10 days, I was impressed with their speed and service. Rapid tests are in high demand and I did have about an hour wait, but that’s too be expected. Once I got called in I wasn’t there for longer than 30 minutes. 15 minute results and they sent me on my way. Very kind front desk staff and nurses. I hate the doctors and this one made me feel comfortable.

I visited after 8 PM on a Friday night for an accidental laceration to my hand. The entire staff was extremely professional, attentive and courteous. I will definitely visit the facility if the need arises in the future.

I made my appointment online, it was fast and accurate. My wait time was less than 30 minutes. The staff were friendly and the physician were great.

Urgent Care was awesome! of course they are short staffed right now just like every other business right now but i Love how you can wait in your car or even at home until it’s your turn because you do have to wait so long. The staff was very friendly and efficient and i will recommend Urgent Care to anyone i talk to.

Needing an urgent care center late in the day in Salisbury I found this location. The waiting room was clean (and cleaned again while I was waiting). Currently the chairs are properly social distanced and masks are required. The hound lady at the desk was pleasant and straight forward. The intake nurse, radiographer and PA were all very pleasant and took the time to listen and care for me properly. I am pleased with my experience and will go again if needed.

I went to get my daughter a rapid Covid test. We had to wait in the car for them to call or text when ready. I waited in my car for 2 hrs. I called twice and kept being told she was next on the list. Finally I went in and stood there for 15 minutes just to be told that they had already called for her. “When” I never got a text or call. And I gave the receptionist my number. Also the bathroom in the waiting area was out of order. 😡

Unbelievably long wait every time I come here. Got a strep test from a nurse who didn’t do it right and it came back negative so I couldn’t get any medicine. Went to a different place and it was positive. Rude staff and waited about 2 hours for an inaccurate test.

I was treated very well my time seemed long but when returned I was seen in about twenty minutes after arriving all staff members were great and very friendly

The wait wasnt too bad, about an hour. They were all nice, answered my questions well. This was my 2nd time here, and Im satisfied. Thanks again.

They are always efficient, and courteous, seeing me when my primary is not available. That is why I use express care services. Thanks to your staff.

Came here and the wait was longer than if we went to ER. I was told there is only 1 provider..seriously? Dont come here unless you are willing to wait for many hours.

I understand the wait time..the receptionist everytime I asked a question he kept rolling his eyes at me, very unprofessional..I loved the staff and the doctor although he wasnt feeling good, ge still gave me great care and explained everything to me..I would return if I need care.

One of the staff/nurses is very unhelpful and unkind.Not recommend if you are not fluent in English.I had to schedule Covid-19 diagnostic test appointments for my parents, recently exposed to Covid-19 positive co-workers. The staff or nurse fatally TURNED AWAY my parents only because they couldn’t speak English fluently. I even asked if I can translate them by phone, she rejected it. The only thing they needed was damn tests. I am deeply disgusted by this, indeed.The one pointed out to me was what if my parents were sick. Are you going to reject patients because of a language barrier? (I could translate them by phone)Please look for another urgent care if you think of yourself or your family.

I think management should know how rude this lady they have working here.Already dont feel good and she has a attitude very unpleasant person to deal with. Makes youre place of business very uncomfortable. I wont return do this location,I dont need to be treated like Im a bother to her!!!!!

I must say that my overall experience was great! Although I dont agree with having to leave a debit card on file was a bit disturbing..not knowing how much money will be taken out of my account.So much going on in the world and yes its a trust issue.Whatever happened to billing the patient??? The check in girl was less than cheerful also.The staff who took care of me was absolutely professional and amazing!! Truly heroes in what they do everyday!

Had an appointment and had to wait over 2 1/2 hours after arriving 1/2 hour early.. for that I could of gone to the emergency room or call my doctor... they are really slow not like docs in if u have an appointment u will get seen first but they dont have the rapid covit test... smh still waiting.... this place its terrible

Every single time I go here, I have a great experience! The nurses, PAs, and doctors are both professional and kind, informative and never condescending. They listen and take time to understand the full picture. I feel like I get great service every time and have a full understanding of what is wrong when I leave!

Jessica was very nice to my son Myles. Awesome lady.

The wait was a little long but once I was seen I understood why. The nurse that I saw was pleasant and very knowledgeable. She performed all tasks very professionally and timely. Compared to other emergent care places I have been to, Urgent Care was a lot more thorough. Thank you for helping me with my illness and making this unpleasant time a little more tolerable. I must say also that the receptionist closest to the front door was not very pleasant and just rude for my one question to her.

I had a great experience at ExpressCare. COVID protocols were outstanding. Receptionist was compassionate and kindly explored options with me when I asked her for advice. Doctor was thorough and personable. I scheduled an apt on line and did not have to wait long. I felt safe. They accommodate patients to allow waiting outside or in your car. If you are eligible for the rapid test and schedule ahead you are in and out in an hour!

I had suffered a sinus infection for days. It was a Sunday & I couldnt take it no more. I had the kids home & didnt want to drag them out. So I booked an telamedicine appointment on the website. Got a call from staff within 5 mins. She got all my information (insurance, dob, etc). The Dr. Video chatted me at my scheduled time of appt.. He really took the time to get to know me and my symptoms. He sent over my prescriptions to my pharmacy and I had them in an hour. I would highly recommend them. Dr. Cem was awesome & a Great experience!!

This was the first time I’ve ever been here, staff was very polite and friendly.. overall great experience

I couldn’t get right into my regular Doctors office so I preregistered online for a visit the other day at ExpressCare. When I got there I signed in, they took my info and I was back being seen by a spunky and very sweet young lady within 15-20 minutes. She took vitals, did a throat swab and did a (painless) rapid Covid test, which were all negative. I had an X-ray on my chest, which was quick and easy, and then I seen the Doc, who was also very friendly and concerned about my condition. Turns out I had Bronchitis, and coulda very well became Pneumonia quickly if I had waited any longer. I was prescribed the right meds that got me back on track and back to work within a couple days. Thanks to the wonderful staff there at ExpressCare. So happy you were there to help when my Doc couldn’t.

Scheduled and came in for testing. Was able to get an appointment fairly quickly and wait time was with in reason. Everyone from the reception to the treatment rooms were very kind, professional and helpful!! I want to give a shout out to Kori and Sarah for taking such good care of me and answering all of my questions. If you are in need of nonemergency care I would highly recommend that you consider going to this practice!

Trying to make an appt online is easy EXCEPT the horrible impossible way to put in a birthdate.To go back 69 years you have to click a million times

They say they close at 7pm but wouldn’t take us back at 6:15pm while there was no one in the waiting room, and one car in the parking lot. We tried to sign in online and it said there was a 6:15 appt available but the site wouldn’t let us complete registration. We explained this and my husband showed this staff member the hives up and down his arms and on his neck. When asked to speak to a manager, the staff member told us to go to the ER and write a complaint if we have a problem. If they aren’t going to accept a walk in almost an hour before they close, then maybe that needs to be articulated more clearly in their hours for a WALK IN clinic, or just say you close at 6pm.

Worst care. The wait takes longer than the emergency room. The policy is inconsistent, some people allowed to sit in waiting rooms while others have to wait outside. I came 2 days in a row and waited 1 hour both times without getting seen. I scheduled an appointment online the day before, doesn’t make a difference in excessive wait time. Rude staff. Terrible experience, do not waste your time here.

The doctor was very attentive to my 66 year old mother. Although, Initially the nurse lacked warmth, she eventually warmed up and was pleasant. One huge plus is that I saw a nurse sanitizing the chairs in the waiting area! I would definitely come back.

I was in and out. Great staff! Got an answer right away no complaints!

Express care on South Salisbury Blvd. In Salisbury Maryland is a place that shows great concern about your well being. They are honest with you about your test results. If they feel the test results are inaccurate they will still treat you according to your symptoms. Thanks to the ALL staff who help me yesterday during my visit.

Feeling under the weather for 3 days.Scared with about my symptoms.They allow you to sick in your vehicle, till your they are ready for you to be seen.Which allowed me to be me comfortable.The entire staff was professional.Even opened the door for me.Thanks so much12-3The wait was worth it.

Dispute a bit of a wait, the staff was very supportive and compassionate to all of the patients. The PA on duty Sarah J. was very supportive and comforting meeting my medical needs. Perfect experience.

Service was wonderful. Only downfall was that I had to do self check in. Waited for 7 hours in the parking lot to get a text saying I had 20 mins to arrive. That information would have been extremely helpful so I could have went home and came back later.

The care was excellent..Very thorough in the testing process. I was confident in their findings~

This was my first visit to ExpressCare, I couldnt breathe and was in pain, I went into the bathroom while my Granddaughter checked me in because I couldnt wear the mask. She came back and said that they sent a text which I was 10 but then she came back and they saw me right away. I wasnt the easiest patient but each Staff Member were sp patient and professional made my visit comfortable. Thanks Everyone

Always fast and the service is great...i go here instead of the hospital now!!

This place was really great and attentive. Keep in mind that this is a walk-in care facility, so first come first serve. You can be waiting as long as you have been waiting in a hospital emergency waiting room (3+ hours). However, because I know this is the case, bring your charger, bring a snack, and get a cup of coffee if you have to (there’s a WAWA across the street) They have very comfortable chairs to sit on, two TVs to watch from, and if you want to wait in your car (or if you have to) they will send you a message letting you know when to come in. As for when you get called, they will try and pronounce your name as best as they can and have a nurse there going over the problem and your symptoms in a private room. They try and diagnose the best that they can, but honestly sometimes it’s a trail and error kind of thing. So if one medication still doesn’t work, don’t panic, let them know either follow this up with your regular doctor, or if you don’t have one let them know so they can try a different approach for your problem and maybe even give you more advanced testings. Hope this helps 👍

A long wait, but good customer service.

Needed 2 stitches and Valerie got me in and out and well taken care of! Nice people and clean and sanitary building.

Came in with broken ankle. Got excellent care and follow up.

Very friendly and professional staff, will definitely go here again!!

Better than going to the er. wait time is not long the staff are polite and very professional. the building is very clean and social distance is setup due to the cov19

In spite of so many getting tested staff was great,service was as fast as possible and safe

Called to ask about covid testing that they had, the lady was very short with me and didnt provide much help outside of telling me basic information. I understand that this crisis causes places like this to be overwhelmed but i felt like she didnt even want me to call and ask questions

Nothing Express about their check-in process for walk in patients. Waited over 2 hours in their parking lot and kept getting my time extended to register for an appointment. They didnt seem to be busy.

I was really feeling bad and everyone there were so nice and and made you feel at ease!

Very accomodating and friendly people.Physician Sarah is very very nice.The people in front as well is very nice.Over all i was satisfied of our visit.

First, I respectfully called in at 615 to see if they were taking patients before they closed at 7. The lady on the phone, Megan, was rude but told me to come in as long as it’s before 7. However I was pleased how nice the lady at the front desk was. She even told Megan to cheer up. I would not have come in tonight if I could stand the discomfort another day. I had left the gym before coming in so I was really dehydrated from sweating and couldn’t pee in a cup, but I did try for quite some time. The door was left open the whole time I was being seen. An elderly couple walked by and the man was mocked after he left. The nurse practitioner was very pleasant and understanding. If it wasn’t for her and the two younger girls who came in to ask questions and gave me my discharge papers I would have been extremely upset. Unfortunately I will not be visiting this location again.

Terrible service and experience.Took my girlfriend to her appointment 10 minutes early for check in, she waited 30+ minutes after her scheduled time and still didn’t get called in. They had a waiting room of individuals when we went in and my girlfriend texted me as a few of them just walked out due to the wait.The receptionist received a phone call about COVID testing, then after the phone call, began to complain to a different lady about the individual who called. That’s very unprofessional, especially in an urgent care setting with the pandemic being a serious and frequent problem.The other lady whom the receptionist was talking to then stated that she thinks she may have strep throat, and how she’d rather have COVID than strep. Then continued to take her mask off. That is also extremely unprofessional. COVID is not to be taken lightly, and taking off their mask is a direct violation of the companies restrictions and guidelines.

Where do I begin with this nightmare of a place? Sarah, the NP was great. Afterwards, not so much. My son had a problem with his medicine and couldnt take it. While waiting for a return call (that never came), the medicine went bad and when I called back hours later, they refused to refill it (an antibiotic, mind you, not a narcotic, for instance). I couldnt even speak to the PA b/c they were too busy seeing patients. I couldnt even get his medical records - his PCP had to request them directly! I plan to report this incident and total negligent experience to corporate headquarters and my insurance company at the very least. If his condition does not improve or worsens, you can believe this will be taken to the State Medical Board. Whoever was calling the shots over there today should be ashamed that because of their unwillingness to listen (or even TALK to me), my 5 year old son may not get the medicine he needs today. Guess its only URGENT when its convenient for them.

I was pleased with the check in process and the nurse and receptionist, how ever the PA lacked ALOT! I was having eye issues and never once did he look at them. Never even came near me walked in the door put his arms behind his back and acted as if I was contagious just said he would get me an antibiotic drop and steroid pills for my allergy eyes but not sure he new it was that cause he never looked at them just went by what I told him.

Went in today with severe congestion and cough. Nurse practitioner comes in and rattles on about flu shots and the common cold blah blah! He never asked me anything about my symptoms, never took any vitals, didnt listen to my wheezing crackling chest, doesnt check my ears or throat, nothing. Never even touched me once for an exam. Simply gave me prescription cough meds that didnt work. Done with this place. They used to be great, but it has really gone down. I was hoping to get some relief before the week starts but Ill be calling my primary in the morning for a real doctor check!

Visited 10/2/19. Receptionist was exceptional. Recognized me from phone call, all the staff were courteous, very professional. Dr was attentive, professional and showed empathy; found a solution that exceeded my expectations. I would recommend Express Care Urgent Care in Salisbury MD to anyone.

Thank you again Express Care! Sara and the staff fixed my issue quickly and without any pain! You guys rock!

Great patient care will go back

Made 6:20 appt from home for my mom who is 80. They were called into the back after 7 but doctor did not come in till after 8:30. Did not get out of there till 10:00!! How do you get medicine then when all the pharmacies in Salisbury are closed?? They should have told us when we made the appointment that it was going to be a very long wait and we would have gone somewhere else!! My mom almost passed out four times so I went up there to help my 84 year old dad get her in the car and the woman would not even open the door to let me in so I could help her to the car. Will never go there again ever!

Saw from a friend on facebook how great this office was and wasnt feeling well so I went online and looked into it. Did have to call to verify they accepted my insurance since it wasnt specifically listed on the very detailed list they provide to help and luckily they did. Was able to be seen right away and the PA was very knowledgable and got me on my way quickly. What impressed me the most was the phone call I received the next day asking how I was and if everything was okay with the medication. Will definitely recommend and come here again.

Professional, ease of registration, courteous, respectful clean environment

I would definitely recommend this facility to anyone!! Theyre clean, friendly, efficient, and I was extremely impressed as to how above & beyond the Doctor went to be sure he dotted all his is and crossed all his ts. He left no stones unturned as to giving me the best care possible when I was in there!! Not to mention, both of the assistants were also just as thorough and friendly as the doctor himself! I couldnt imagine even going anywhere else around here now for urgent care other than ExpressCare! You can also register yourself online on your drive there, and the system will hold your place in line. Kudos to whomever came up with this clever idea!!

The wait was a little long understood COVID precautions but once called back went fast listen to me explain my injuries I was misdiagnosed for the second time even tho they nice but not worth being misdiagnosed

Slow, slow, slowwwwwww. I waited 40 minutes for them to take me back. Then I was told I had to wait 15 minutes for my results and I ended up waiting ONE HOUR!!! Very slow service, never again. The check in lady was also very rude to begin with, this place needs some major improvements.

Doctors are great.But I have a problem with the fact that Maryland health department says you can be tested .But that is not so I was directed upfront and to Amber she will make the appointment for the test when I got out front I was told I had to go to Middletown Delaware almost 2 hours away and I live in Maryland. There is nowhere in Maryland or the health department or the hospital for you to just get a random test because you want it or you need it or you’re at high risk with your job you have to go to Delaware. Right here in Fruitland today May 22 there’s a drive-through clinic. Express care knew nothing about it also today through Nanticoke memorial they also had a clinic right in Seaford a drive-through. I have no idea why I had to go through these hoops why these clinics or not Or why doesn’t express care seek out these clinics to tell you to go closer I was blown away. I did call the hospital and they will only give you the test if you have one or more symptoms because I was told that they didn’t want to waste the test on somebody that didn’t have all the serious symptoms,even though I had a doctors order RX. So I’m just here to let everybody know in Maryland you just can’t walk in and get a test like the health department and news says it’s like nobody even helps you figure out where to get a test it’s like they all just act like they don’t know and I had to seek it all out myself just letting you know Salisbury.

Had to wait longer than a hour. people who came in before after us had gone in. and had no sympathy what so ever

Went to urgent care, Salisbury, md in December 2019. Had pink-eye and I thought strep. I was billed $315.00 for this visit. No where were the fees posted for an office visit. This is outrageous! Medicare paid most of it but, it seems like Medicare over-billing! I will never go again.....$315.00 for office visit??? They did no tests, or blood work. Not happy!

It was nice people nice receptionist nice doctor and they followed up by giving a phone call that was great I like that overall good place to go

This place is a joke. Going on 2 hours and still havent been called back.

ExpressCare Urgent Care Center needs to update their COVID hours on their website and Google. Drove 35 minutes to their facility to find a paper sign taped saying closed at 8pm. Bad advertising 👎🏼.

Very professional and l felt safe

Good customer service. Reasonable wait time. Pretty nice facility. X-rays onsite. Received no treatment after discovering new there was no fractures, but gave me pretty good advice for self-care that took care of my medical issue within a week. Only seen by the P.A. Wouldve been nice to have a doctor also check in. Received follow-up call next day to see how I was doing.

I actually had a pleasant experience. The only thing I would Say is for the nurses to not be so rude and miserable but I was in and out in less than an hour. Doctor even called the next day to check up on me. Very pleased

Very professional kind family working there

I had very prompt, courteous and professional care by all I encountered. A full explanation of diagnosis, treatment and medications from NP Jenkins. Would certainly reccomend and visit again if necessary.

They got me in fast and the physicians assistant was great he drew a picture of my foot. He took the time to show me the different parts of the foot. They also do x-Rays on site. It is clean and new. They also are helpful and friendly.

Was treated respectfully and accurately. Had to wait about 1:45 minutes, Sunday morning, but they got to me as soon as they could. Was happy to be able to started with meds for broncitis

I was treated here better than expected.I came to this location for a change as I have seen it driving by. Honestly, they took me in quickly and they listened to all my concerns and issues. They told me what I most likely had and did not have to jump any hoops for it. The doctor was very nice and everything he said was clear. I will come back again if I ever have any issues.

Was seen quickly however told me I didn’t have any broken bones and I went to the foot doctor two days later and I had two broken bones. Requested my xrays so I wouldn’t have to get X-rays again and was told I could have my written notes but not my actual films. Also they called the next day to see how I was doing and I told them I was still in pain and wished they had given me crutches like I asked. They said they would write me a script but couldn’t backdate it so I could have it filled at their location I would have to come back and be seen again to have it filled there. Also forgot to give me a prescription for tramadol they told me they would write. I would probably try another place the next time. Nice staff. Rooms could also have been cleaner.

Very disappointed. Never saw a doctor. Got the sales pitch about their cash only pharmacy. Go to the ER as this place is only good if you skin your knee. 2.7 out of five should tell you something.

Staff professional atmosphere and. Dr carefully analyzed my symptoms giving me medicine for upper respiratory infection. I was in and out in about 30 minutes.

Long wait even though you took an appointment.

Save your receipts. I was harassed by a nasty bill collector over a bill that I paid in full prior to leaving the office. I had to get copies of my statement from the credit card co to settle the matter. The medical part of the visit all went fine.

Wonderful experience! The best medical care Ive experienced at a drop in medical office since Baltimore. The shore is lacking in medical care but so thankful this place is comparable to Baltimore healthcare!!!

Clean environment, but the staff are typically indifferent and not very sympathetic (most not all, usually front desk and first nurses). The phone system is not the best, and there is no queue for holding. If they dont catch your call you have to leave a voicemail and hope they call you back. That or keep dialing till your phone dies. Went for one check-up and was charged almost same as the ER. Would NEVER go back.

Been here multiple times and always takes forever even with literally no other people here waiting. Don’t recommend coming here unless you want to wait for atleast an hour.

This place has changed. I waited 3 hours and then the doctor was in a rush. I wont go back in there again. Took my money. Didnt solve what was wrong with me. .

Express Care is a great place. Its just like going to the hospital, but in way less time and the staff is truly, truly wonderful and caring. Thank you guys for everything.

They make me feel very comfortable they I usually walk out feeling little better be cause they took time and figured out my problem and prescribed the medicine I needed . I always say to them I wish they were my primary doctor. They are great

Impressed with level of care and convenience of location. Staff very effecient and professional. As a walk in, wait time was about 2 hours , but with pharmacy in the facility, saved time by not having to go to another pharmacy.

I took a friend who did not have insurance to the center yesterday. I had checked the website earlier to estimate costs and in the Q & A section it said $86 would have to be paid upfront to be seen. Imagine our surprise when we arrived and were told it was $190 to be seen. When I told her the website stated $86, she said, it went up. Wow, thats not just a simple increase, thats highway robbery! Cost is a huge factor to everyone, but even more so to those without insurance. ...and lets be honest here...you are barely being seen...So if you have insurance and need an antibiotic the center is fine. But if not, better check around. Ive been told My Docs in is $100.

Very nice place. Received excellent care for respiratory problems with asthma attack going on. I even let me rent a neb machine.

Horrible, dirty, rude and slow. Three hours of wasted time. So sick I had to leave without diagnosis or treatment. No doctor, just physician assistant. Never again.

This clinic takes urgent/immediate care facilities to a new level! I have a fairly complicated medical history, and I have had to use Salisbury Immediate Care quite a few times for various issues, from infections, to diabetic issues, to broken bones. Everytime Ive been there, they have showed more care than any ER doctor has EVER shown, and have had the SWEETEST dispositions, and great all around medical knowledge. They continue with their kindness, with follow up calls, and care. They check on you to make sure your treatment is working, and that youre feeling better. If youre not, they have you come back in, or call in a different medicine, anything to make it easier on you. I was amazed the first time, and remain amazed every other time I have gone in. I recommend them to everyone I know, just as they were recommended to me.

It’s crazy how you reserve your time online and they still make you wait after your times expires! Also they could be a little nicer!

Check in was quick wait time was lengthy triage nurse should inform you that shes going to take your vitals instead of just doing it and not saying anything Doctor was great and informative my overall experience was good will go again

Waste of time and mone and didnt even see a real doctor. Yes, they accept insurance, but not only will you pay your copay, but they will bill you remaining balance after your insurance pays. Dont waste your time.

I love that you can reserve your spot in line thru website. Plenty of parking A sick experience made pleasant by the staffPlenty of seating also

Omg, walk in, no greeting no acknowledgement. Sitting here for over 2 hrs!! Horrendous. Rude. Better off going just to the dam er. Lack of knowledge, i had to tell the pa what i needed and labs! For something to be quick when you cant get to your dr, this is not it.

They say they open at 8, but they dont actually start taking patients until 845. I genuinely think the receptionist is the only person in the building until 830. Open when youre ready to see people. Absolutely ridiculous and inconsiderate.

Experience was horrible. I am between jobs and my insurance hasnt kicked in yet. I showed up willing to pay out of pocket. The receptionist replied as if I was not capable of affording the 190 they charged me just to walk in the clinic. She was extremely rude to me on top of having absolute no compassion for the fact I literally had NO voice. This place only cares about one thing, money! Hello people are there because they are seeking medical attention, treat others as you want to be treated. The whole staff displayed unprofessionalism.Would not recommend!

The staff were pleasant and quick getting you back to be seen. However this place is a waste of time and money. They are good for prescribing something to get you out and on your way. My first visit was with my fiancé he went for chest pain and we were given otc heart burn medicine. . . My last and final visit was because Ive been sick. I was given a Steroid and 2 weeks have gone by and Im still sick! I guess Ive gotta go somewhere else to get an antibiotic. And on top of that the doctor said he was unsure if I was contagious or not!

Clean. Short wait time. Patient. Good listeners. Liked the PA.